---
title: 'Frontline Support Analyst at Zone & Co'
canonical: 'https://feeny.ai/job/frontline-support-analyst-zone-co-philippines-0whr0nr5f8j3'
type: 'job'
last_seen: '2026-09-04'
---

# Frontline Support Analyst at Zone & Co

- **Company:** Zone & Co
- **Location:** Philippines
- **Posted:** 2026-08-19
- **Last confirmed live:** 2026-09-04
- **Apply:** https://job-boards.greenhouse.io/zonecompanysoftwareconsultingllc/jobs/5383069008

## Job description

Zone & Company Software Consulting LLC (“Zone”) is the ERP-native AI platform for financial operations, purpose-built for organizations running on Oracle NetSuite. We are redefining how finance teams operate by delivering an AI-powered system that automates, connects, and scales financial workflows directly within the ERP.

As the AI operating system for finance teams in NetSuite, Zone enables more than 4,500 customers worldwide to run smarter, faster, and with greater accuracy. Our platform spans the full financial lifecycle, including Quote-to-Cash, Procure-to-Pay, Treasury, Payroll Management, and Record-to-Report, eliminating manual processes and unlocking real-time financial intelligence.

By embedding intelligence directly into NetSuite, Zone helps finance teams move beyond reactive work to proactive, strategic impact. Learn more at[www.zoneandco.com](http://www.zoneandco.com) or follow us on LinkedIn:[linkedin.com/company/zoneandco](http://linkedin.com/company/zoneandco).

About the Job:

As a Frontline Support Analyst, you’ll be the first point of contact for our customers, playing a critical role in delivering an exceptional support experience. You’ll ensure every interaction is professional, proactive, and solution-focused, minimizing business impact and meeting agreed service levels every time.

This is an opportunity to join a collaborative team where your communication skills, technical curiosity, and commitment to customer success truly make a difference.

What You'll Do:

- Act as the first point of contact for incoming technical support incidents, requests, and changes
- Own and manage your ticket queue, ensuring timely and high-quality resolution
- Keep customers informed with clear, consistent updates throughout the lifecycle of each incident
- Identify when escalation is needed and collaborate with Backline Support or other teams for swift resolution
- Work efficiently in Zendesk and JIRA, maintaining accurate and real-time ticket documentation
- Represent the company confidently on client calls, particularly during escalations
- Develop expertise in at least two core product lines at the Frontline level

What You'll Need:

- 3+ years of experience in a technical support, helpdesk, or customer-facing support role
- Experience with NetSuite or another ERP system (preferred)
- Bachelor’s degree in Information Technology, Computer Science, Business, or a related field preferred
- Relevant certifications or equivalent work experience will also be considered
- Outstanding customer service skills with a customer-first mindset
- Strong written and verbal communication skills
- Friendly, confident, and professional approach
- Excellent attention to detail with strong problem-solving abilities
- Effective time management and prioritization skills
- Self-motivated with the ability to work independently and collaboratively

## Benefits

At Zone, we provide the platform; you provide the grit. We operate as a high-velocity, fully remote, global team where autonomy isn't just a perk, it’s the standard. We’re looking for self-driven professionals eager to navigate the complexities of a unique SaaS environment and take full command of their professional evolution.

We ditch micro-management for high-trust flexibility, ensuring you have the space to innovate and scale. Our benefits are built to fuel this lifestyle, supporting your life beyond the screen so you can focus on making a global impact. Explore our offerings at https://www.zoneandco.com/careers

Join Our Global Mission

Zone & Co is an Equal Opportunity Employer committed to building a diverse, equitable, and inclusive workplace. We thrive on unique perspectives and strongly encourage candidates of all backgrounds to apply. Here, your identity is valued, and your talent is the only limit to your growth. All qualified applicants will receive consideration regardless of race, color, religion, sex, orientation, age, disability, or any other protected factor.

Employment Terms

United States

Employment with Zone is “At-Will”, meaning either party may terminate the relationship at any time, with or without cause or notice, in accordance with applicable law. This job description does not constitute an employment contract or guarantee of continued employment. Duties and responsibilities may evolve as the company grows and may change at any time with or without notice.

Non-US Jurisdictions

This position is offered as a Fixed-Term or Permanent Contract based on your country of residence.  Employment is subject to a written contract which outlines specific notice periods, probationary terms, and statutory entitlements.

[Privacy Statement](https://www.zoneandco.com/legal/privacy) and [Applicant Privacy Notice](https://21166970.fs1.hubspotusercontent-na1.net/hubfs/21166970/Website%20Downloads/Legal/Applicant%20Privacy%20Notice.pdf).

#LI-Remote

## About Zone & Co

## Company Overview
- **One-liner**: Zone & Co provides an AI-powered operating system for finance teams, delivering automated billing, reconciliation, procurement, and reporting directly within NetSuite.
- **Entity Type**: Private (no disclosed funding rounds; considered bootstrapped/growth-stage)
- **Headquarters**: Amsterdam, Netherlands
- **Founded**: 2013
- **Founders**: Not publicly available

## Core Business
- Primary industry: Financial operations automation, ERP (NetSuite ecosystem)
- Target customers: B2B mid-market to enterprise finance teams using NetSuite
- Mission: Help finance teams operate with more clarity, speed, and control—right from their ERP.

## Products & Services
- **ZoneBilling**: Advanced billing and revenue recognition automation for complex models (subscription, usage, milestone, hybrid) with ASC 606/IFRS 15 compliance.
- **ZoneReconcile**: Automated bank, credit card, and PSP reconciliation with direct bank connectivity.
- **ZoneCapture**: AI/OCR-driven invoice capture, approval workflows, global vendor payments, and e-invoicing compliance.
- **ZoneProcure**: AI-powered procurement intake, vendor onboarding, contract intelligence, and budget-aware approvals.
- **ZonePayments**: Direct Stripe-to-NetSuite integration for automated payment collection and reconciliation.
- **ZoneReporting**: Consolidated NetSuite reporting in Excel, Power BI, and other BI tools.
- **Zone Data Warehouse**: Accelerated data pipeline providing analytics-ready NetSuite datasets.
- **ZoneExtract**: Scheduled CSV export of NetSuite saved searches for BI staging.
- **ZoneApprovals**: Simplified approval workflow automation with real-time visibility and mobile/bulk approval.
- **Zone Employee Portal**: Self-service HR management portal.
- **ZoneLiquidity**: AI-powered cash forecasting and real-time cash visibility.
- **ZonePayroll**: Payroll management for Australia, Canada, New Zealand, and the UK with auto journal entries.
- **Zone AI Platform (Zoe)**: AI agent orchestration layer that coordinates subject-matter agents across all Zone modules.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metrics**: $196B+ billed through platform, 100M+ invoices processed, 26M+ transactions reconciled, 4,500+ customers
- **Notable Investors/Partners**: NetSuite (Oracle) Premier Partner; no external investors publicly listed
- **Growth Signals**: 250+ employees across 11 global offices; remote-first company with continued hiring; expanded AI platform (Zoe) and global payroll capabilities

## Competitive Advantages
- Deep, native integration with NetSuite (no third-party middleware)
- Single platform covering full quote-to-cash, procure-to-pay, record-to-report, and treasury workflows
- AI-first approach with Zoe as an orchestration layer, not just isolated AI features
- Proven at enterprise scale (4500+ customers including high-volume billing)

## Strategic Focus
- Expanding AI-driven automation (Zoe) to unify all finance workflows
- Strengthening global payroll and treasury capabilities
- Scaling the partner ecosystem and customer base beyond current 4,500+ organizations
- Maintaining deep NetSuite expertise while expanding to adjacent ERP use cases

## Why Work Here
- Fully remote-first culture (founded as remote before it was mainstream) – “work from anywhere”
- Mission-driven work: helping finance teams gain back time and control
- 11 global offices (Amsterdam, Austin, Boston, Brisbane, Brno, Denver, London, Los Angeles, New York, Ottawa, San Francisco)
- Leadership includes Thomas Kim (CEO, former CEO of Enfusion and Bridgewater executive), Chad Wonderling (CFO), Tony Wong (Global Head of Product)
- Job postings on Greenhouse indicate ongoing growth across engineering, product, and go-to-market roles

## Sources
1. [zoneandco.com – Homepage](https://www.zoneandco.com/)
2. [zoneandco.com – Company page](https://www.zoneandco.com/company)
3. [zoneandco.com – Careers page](https://www.zoneandco.com/careers)
4. [builtin.com – Zone & Co profile](https://builtin.com/company/zone-co)
5. [zoneandco.com – Leadership page](https://www.zoneandco.com/leadership)

## Other roles at Zone & Co

- [Senior Software Engineer, Zone Procure](https://feeny.ai/job/senior-software-engineer-zone-procure-zone-co-united-states-fw27fj6a65vb) — United States
- [Technical Project Manager](https://feeny.ai/job/technical-project-manager-zone-co-philippines-r5n6thbc9fwn) — Philippines
- [Senior Software Engineer, Zone Procure](https://feeny.ai/job/senior-software-engineer-zone-procure-zone-co-uruguay-862ycdxa6va8) — Uruguay
- [Functional Consultant, EMEA](https://feeny.ai/job/functional-consultant-emea-zone-co-philippines-enqvfpq9b650) — Philippines
- [Functional Consultant, EMEA](https://feeny.ai/job/functional-consultant-emea-zone-co-uruguay-7q5hfryaqpkh) — Uruguay
- [Functional Consultant, EMEA](https://feeny.ai/job/functional-consultant-emea-zone-co-colombia-hhkep0kvpwdz) — Colombia
- [Functional Consultant, EMEA](https://feeny.ai/job/functional-consultant-emea-zone-co-united-kingdom-tzdcfg0qgq59) — United Kingdom
- [Functional Consultant, EMEA](https://feeny.ai/job/functional-consultant-emea-zone-co-spain-np3g8m4f4thn) — Spain
- [Functional Consultant, EMEA](https://feeny.ai/job/functional-consultant-emea-zone-co-czech-republic-j3ttzgth7zdp) — Czech Republic
- [Senior Account Executive, Billing](https://feeny.ai/job/senior-account-executive-billing-zone-co-united-states-0qmwxnczk0j0) — United States