---
title: 'Fulfillment Operations Manager at Noom US'
canonical: 'https://feeny.ai/job/fulfillment-operations-manager-noom-us-new-york-new-york-vhvp1kwkee61'
type: 'job'
last_seen: '2026-09-14'
---

# Fulfillment Operations Manager at Noom US

- **Company:** Noom US
- **Location:** New York New York, United States / Princeton New Jersey, United States
- **Posted:** 2026-09-09
- **Last confirmed live:** 2026-09-14
- **Apply:** https://www.noom.com/careers/job-listings/?gh_jid=8139591

## Job description

Noom is on a mission to help people live better, longer. We’re a consumer-led digital health company, connecting people to content, coaching, community, and clinicians, to build lasting habits and live healthier lives. We’re a high-growth organization powered by science, technology, and world-class talent. When you join Noom, on any team, whether fully remote or in one of our offices, you’ll see the impact of your work on the world.

Our Pharmacy Operations Team

Our Pharmacy Ops team is at the heart of Noom's ability to deliver medically sound, scalable health programs. We sit at the intersection of clinical excellence and operational innovation, partnering with Product, Engineering, and Clinical teams to provide our community with high-quality products, efficiently and at scale.

## About the Role

We’re looking for a Fulfillment Operations Manager to own the pharmacy and supply chain logistics that keep Noom’s medication and product fulfillment running smoothly. You’ll manage vendor relationships across pharmacy and 3PL partners, oversee inventory and procurement, and ensure GLP-1 kits, diagnostic tools, supplements, and future products are delivered reliably and cost-effectively. You’ll also serve as a key point of coordination between patients, Care Coordinators, and pharmacy partners—resolving order issues and streamlining the systems that support them. This is a high-impact, hands-on role where strategic planning meets day-to-day execution.

You Will

- Manage fulfillment performance across pharmacy and 3PL partners, ensuring SLA adherence and resolving issues quickly
- Oversee the medication order ticketing system, resolving shipment delays, lost or damaged packages, address updates, and replacement orders
- Serve as a liaison between patients, Care Coordinators, and pharmacy representatives, ensuring seamless communication and support across departments
- Maintain accurate, SKU-level inventory visibility across locations and support end-of-month reconciliation
- Forecast demand, manage replenishment cycles, and coordinate inventory transfers to meet order volume
- Analyze large datasets to identify trends and improve inventory and fulfillment strategy
- Support new launches by collaborating with Engineering, Product, and Clinical Ops to ensure operational readiness
- Manage Help Desk tickets via a ticketing system, following up with Care Coordinators to ensure timely resolution
- Help evaluate and implement tools such as an Inventory Management System (IMS) or ERP-lite solution
- Collaborate cross-functionally to improve operational efficiency as Noom Med continues to grow and diversify its offerings

## About You

If you’re energized by building scalable systems that bridge healthcare fulfillment with operational excellence, this role is for you.

You Have

- Bachelor’s degree a related field, or equivalent relevant experience
- 4+ years of experience in mature supply chain, procurement, fulfillment, or pharmacy/healthcare operations—ideally in CPG, DTC health, telemedicine, or fast-scaling eCommerce
- Proven ability to analyze large datasets and identify trends
- Comfortable with technology and digital healthcare platforms, with proficiency in pharmacy, supply chain, or inventory management systems
- Working knowledge of medical terminology and a thorough understanding of HIPAA
- Strong self-starter mindset with excellent written and verbal communication skills, and the ability to effectively engage medical professionals, pharmacy representatives, and patients
- Ability to work independently in a fast-paced environment and manage multiple priorities effectively
- Bonus: experience with regulated products (e.g., supplements or pharmaceuticals), including work with vendors, compounding pharmacies, or other healthcare operations handling them.

What Makes This Job Amazing

- You’ll help millions of people lead healthier lives every day
- You’ll architect the supply chain and pharmacy fulfillment systems supporting Noom Med’s next stage of growth
- You’ll collaborate with product, clinical, and operations teams to support innovation at scale
- You’ll join a transparent, high-performing, close-knit team with real opportunity for advancement

## What You'll Earn and Enjoy

- Pay that reflects your impact. Compensation benchmarked to the market and shaped by your impact and value.
- Investment in your future. A 401(k) with company match to help you build long-term financial security.
- Time to truly recharge. Paid holidays, generous time off, Summer Fridays, and a company-wide Summer Break week so the whole team can unplug together.
- Care that covers it all. Access to top-tier medical plans for you and your family, including a premium-free plan option, alongside dental, vision, and life insurance.
- Support for growing families. Paid parental leave to give you the time and flexibility to focus on what matters most.
- And more to help you thrive. Stock awards, a performance-based bonus, and exclusive access to Noom's products, so you can grow with us, win with us, and enjoy what we build.

The base salary range for this position is $97,500 - $127,500. Actual compensation is determined by job-related factors, including experience, skills, qualifications, and location.

This role is eligible for our NYC or Princeton office locations, operating on a hybrid schedule (2 days per week on-site).

More About Noom

Noom is a leading whole-person health platform on a mission to help people live better, longer. We combine personalized medication with the science of behavior change and psychology, to help people build lasting habits and live longer, healthier lives. With nationally-recognized, holistic programs spanning weight, diabetes prevention, GLP-1 support, menopause, longevity, and more, we serve millions through health plans, employers, and direct-to-consumer offerings. As a trailblazer in the world of health and wellness, Noom makes healthy living easy, fun, and deeply rewarding.

We're more than a health tech company—we're a movement. This belief extends to our culture: we empower our people to think big, act boldly, and take pride in their contributions to shaping the future of health. We've been named one of the Best Places to Work by Inc., Fortune, Glassdoor, and Quartz—including honors for technology and diversity.

Join us in shaping the future of health. You'll be part of a passionate, mission-driven team working to make the world a healthier place—one habit at a time.

To help protect against potential hiring scams, please be aware that all email communications from the Noom Talent team and/or hiring managers will come only from an @noom.com email address. Please ignore any messaging or communication from other domains (e.g. @noom.team). Noom will never ask you for personal payment, require you to purchase equipment, conduct an interview process or messaging exchange via Microsoft Teams, or extend a job offer without the completion of a multi-step interview process featuring a combination of phone, Zoom, and in-person interviews, as well as references. If you are unsure about the validity of a Noom job posting on another website, we strongly encourage you to apply directly through our website.

## About Noom US

## Company Overview
- **One-liner**: Noom is a consumer-led digital health company that combines behavioral psychology, technology, and medication to help people build sustainable health habits for weight management and chronic condition care.
- **Entity Type**: Private (Growth Stage)
- **Headquarters**: New York, New York, United States
- **Founded**: 2008
- **Founders**: Saeju Jeong, Artem Petakov

## Core Business
- **Primary industry**: Digital Health / Wellness and Fitness Services
- **Target customers**: B2C (individual consumers) and B2B (employers, health plans, health systems)
- **Mission statement**: "Empower everyone, everywhere to live better longer."

## Products & Services
- **Noom Weight**: An award-winning, psychology-based weight loss program that uses cognitive behavioral therapy (CBT) principles, daily lessons, food logging, and coaching to help users build sustainable habits. (SaaS / Mobile App)
- **Noom Med**: A comprehensive program combining Noom's behavior change platform with access to medical professionals who can prescribe GLP-1 and other weight loss medications, plus integrated pharmacy services. (Service + SaaS)
- **Noom Micro**: A microdose GLP-1 prescription program for proactive health, targeting a lower BMI demographic with a focus on metabolism, inflammation, and brain health. (Service + SaaS)
- **Noom for Enterprise**: A B2B offering covering over 6.5 million lives, partnering with employers and health plans to provide behavior change programs that save thousands of dollars per member. (B2B Service)
- **Welli (AI Health Assistant)**: An AI-powered personal health assistant integrated into the platform for personalized insights and support. (AI Feature)
- **AI Body Scan**: An AI-driven tool providing personalized health insights through body scanning. (AI Feature)

## Market Standing
- **Valuation**: Not publicly disclosed (last reported valuation was $3.7 billion in 2021; current status is private with no recent funding round disclosed).
- **Key Metric**: The company reports strong revenue growth, positive EBITDA, and positive free cash flow. It has a substantial cash balance with no debt [noom.com](https://assets.noom.com/uploads/2026/03/noom-company-overview.pdf).
- **Notable Investors/Partners**: Partners with 5 of the top 20 health plans in the US and hundreds of enterprise clients with an average size of 13,000+ employees [noom.com](https://assets.noom.com/uploads/2026/03/noom-company-overview.pdf).
- **Growth Signals**: The company reports being profitable with strong revenue growth, positive EBITDA, and free cash flow. Its GLP-1 companion engagement (40% DAU:MAU) is 10x the average health app. The enterprise business is significant and growing, with an average savings of $1,219 per member at 2 years for Healthy Weight and a projected 4.1X ROI over 3 years for Noom Med [noom.com](https://assets.noom.com/uploads/2026/03/noom-company-overview.pdf).

## Competitive Advantages
- **Behavioral Science Moat**: Noom's core engine is built on cognitive behavioral therapy (CBT) and proven behavioral psychology, creating a durable habit-change platform that competitors find hard to replicate.
- **Extraordinary Engagement**: The company reports a GLP-1 companion engagement of 40% DAU:MAU, which is 10x the average health app, driving superior outcomes and member persistence [noom.com](https://assets.noom.com/uploads/2026/03/noom-company-overview.pdf).
- **Trusted Brand**: Noom has a beloved brand for whole-person wellbeing, particularly powerful among women, known for healthy eating, mindset, and habits. This brand enables 5-10x higher activation in employer populations vs. competitors [noom.com](https://assets.noom.com/uploads/2026/03/noom-company-overview.pdf).
- **Integrated Platform**: The company is leading the convergence of diagnostics, wearable-monitored behavior change, pharmacy, and clinical care into one AI-enhanced system [noom.com](https://assets.noom.com/uploads/2026/03/noom-company-overview.pdf).
- **Strong Financial Position**: Reports a strong balance sheet with substantial cash balance and no debt, with positive EBITDA and free cash flow [noom.com](https://assets.noom.com/uploads/2026/03/noom-company-overview.pdf).

## Strategic Focus
- **Convergence of Care**: Noom is focused on becoming an integrated, AI-enhanced system that combines diagnostics, wearable-monitored behavior change, pharmacy, and clinical care to drive individual outcomes [noom.com](https://assets.noom.com/uploads/2026/03/noom-company-overview.pdf).
- **GLP-1 as a Catalyst**: The company views GLP-1 therapy as a catalyst that opens a window to build durable skills and routines, rather than a standalone solution. They offer multiple entry points (Noom Med, Noom Micro) to serve distinct buyer segments [noom.com](https://assets.noom.com/uploads/2026/03/noom-company-overview.pdf).
- **Enterprise Growth**: Significant and growing enterprise business, with a focus on expanding partnerships with health plans and large employers to drive preventive care and cost savings [noom.com](https://assets.noom.com/uploads/2026/03/noom-company-overview.pdf).
- **AI Innovation**: Continued investment in AI features like Welli (AI health assistant) and AI Body Scan to enhance personalization and member outcomes [noom.com](https://www.noom.com/about-us/).

## Why Work Here
- **Culture**: Noom is driven by a mission to "build a healthier world for everyone, everywhere." The company emphasizes a consumer-led, evidence-based approach to health.
- **Work Model**: Flexible hybrid work model [noom.com](https://www.noom.com/careers/job-listings/).
- **Benefits**: Market-leading total rewards including premium healthcare coverage, generous PTO, paid leave programs, free online counseling support, 401(k) plan with company match, tech & home office stipends, exclusive access to Noom products, in-office meals & snacks, and team offsites & gatherings [noom.com](https://www.noom.com/careers/job-listings/).
- **Engineering Culture**: The company is actively innovating with AI (Welli, AI Body Scan) and building an integrated health platform, offering engineers and product teams the chance to work on high-impact, mission-driven technology.
- **Current Hiring**: As of mid-2026, Noom has 16 active job postings with a significant quarterly increase in hiring (+1500%), indicating a growth phase. Open roles include Senior Product Designer, Senior Director of Clinical Operations, Strategic Partnerships Manager, and Growth Marketing Manager [linkedin.com](https://www.linkedin.com/company/noom).

## Sources
1. [noom.com](https://www.noom.com/about-us/)
2. [noom.com](https://www.noom.com/careers/job-listings/)
3. [noom.com](https://assets.noom.com/uploads/2026/03/noom-company-overview.pdf)
4. [noom.com](https://www.noom.com/)
5. [linkedin.com](https://www.linkedin.com/company/noom)

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