---
title: 'Fulfillment Ops Excellence Manager at Bigblue'
canonical: 'https://feeny.ai/job/fulfillment-ops-excellence-manager-bigblue-paris-kr75weszr6ad'
type: 'job'
last_seen: '2026-09-07'
---

# Fulfillment Ops Excellence Manager at Bigblue

- **Company:** Bigblue
- **Location:** Paris, France
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-05-11
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/bigblue/1619afea-602f-460a-84f1-d36dc2a58262

## Job description

🏢 About Bigblue At Bigblue, we’re building the logistics backbone for the next generation of commerce. Modern brands sell everywhere: through their own online stores, marketplaces, retail, social commerce, and more. Across every channel, customers expect the same fast, reliable, and transparent experience after they buy. What used to be Amazon’s exclusive advantage is now becoming the standard for every ambitious brand. We're helping them get there. Since 2018, we've built a tech-driven fulfillment platform used by 600+ brands, including Muji, Aigle, Scuffers, and Cabaïa. With 200+ Bigbluers across the UK, France, Spain, and Germany, our proprietary tech stack, and a network of 9 warehouses and over 100,000 sqm of fulfillment space across Europe, we ship millions of orders every month. And we’re nowhere near done! Backed by €20M+ in funding, we’re expanding across Europe and building the operating system that will power modern commerce operations at a global scale. At Bigblue, we hold ourselves to a very high bar: in the quality of our product, the rigor of our operations, and the care we bring to every merchant we work with. You'll be working alongside talented people on real, high-impact problems, in an environment where high standards come with genuine support, ownership, and room to grow. If you want your work to matter from day one, you’re in the right place.

🔍 The role As Ops Excellence Manager, you will improve and standardize warehouse operations across Bigblue’s European fulfillment network.

📋 What you’ll do Diagnose operational performance gaps using data analysis and Gemba observation across picking, packing, replenishment, inbound, shipping, palletisation and returns. Build and deploy common SOPs, KPIs, daily and weekly management routines and operational playbooks across Bigblue’s European warehouse network. Lead productivity, quality and cost-improvement projects from root-cause analysis and prioritization through testing, rollout and impact measurement. Optimize warehouse flows, layouts, slotting, replenishment strategies, pick paths and labor or capacity planning to reduce waste and improve performance. Partner with 3PL teams to set clear expectations, run fact-based performance reviews and root-cause sessions, and secure sustainable action plans with owners and deadlines. Work with Product & Tech to translate operational pain points into clear Atlas requirements, support testing and rollout, and improve adoption while reducing overrides and exceptions. Lead mechanization, automation and process-digitalization initiatives when they can remove manual tasks, improve quality or unlock capacity. Turn local improvements into scalable, multi-site solutions and support the opening, ramp-up and peak readiness of new and existing sites. 👤 Who you are Must-have At least 8 years of experience in warehouse operations, fulfillment, supply chain, industrial operations or operations consulting, with significant hands-on exposure to the field. Strong continuous-improvement expertise and a track record of turning operational diagnoses into implemented, measurable results. Excellent analytical skills and the ability to quantify business impact in euros, labor hours, capacity, productivity and quality. Solid project-management experience across multiple sites or complex cross-functional environments. Strong warehouse-floor credibility and a genuine Gemba mindset: you are comfortable observing flows, speaking with operators and leads, and testing solutions in real conditions. Able to influence without authority and drive change with site teams, 3PL partners and Product & Tech stakeholders. Structured, autonomous and action-oriented, with the ability to prioritize and maintain high standards under pressure. Willing and able to travel frequently across Bigblue’s European warehouse network. Nice-to-have Experience in e-commerce fulfillment, contract logistics, retail or FMCG supply chain, or a multi-site industrial environment. Strong knowledge of Lean, Kaizen or Six Sigma methods; certification is a plus. Experience working with 3PL partners and running operational governance or performance reviews. Experience with WMS products, warehouse automation or mechanization projects. Experience partnering with Product and Tech teams on operational tools, specifications, testing and rollout.

## About Bigblue

## Company Overview
- **One-liner**: Bigblue is a commerce operations platform that provides e-commerce and retail brands with end-to-end logistics, including warehousing, order fulfillment, branded delivery experiences, and real-time inventory intelligence.
- **Entity Type**: Private (Series A)
- **Headquarters**: Paris, France
- **Founded**: 2018
- **Founders**: Tim Dumain (Co-Founder & CEO), Mathias Griffe (Co-Founder & co-CEO), William Meunier (Co-Founder & co-CEO)

## Core Business
- **Primary industry/industries**: E-commerce logistics, supply chain, fulfillment (3PL with integrated technology)
- **Target customers**: B2B – D2C brands, retail brands, and wholesalers; primarily mid-market to enterprise (500–150,000 orders/month)
- **Mission or purpose statement**: "We enable e-commerce brands to turn their logistics into a growth lever by providing their customers with a unique delivery experience." (from careers page)

## Products & Services
- **Fulfillment Services**: Pick, pack, and ship D2C and B2B orders across Europe from nine warehouses in France, Spain, UK, and Germany. Supports cross-border shipping, customs clearance, and sustainable last-mile options. [bigblue.co](https://www.bigblue.co/)
- **Bigblue App (Software Layer)**: A proprietary WMS/TMS that gives merchants real-time visibility and control over inventory, orders, tracking, and performance. Includes AI-powered inventory management, order management, and business intelligence dashboards. [bigblue.co](https://www.bigblue.co/)
- **Branded Customer Experience Modules**:
  - **Delivery**: Promised delivery dates, branded tracking portal (cuts "Where's my order?" tickets by 50%), local carrier selection.
  - **Returns**: Self-service returns portal offering exchange, store credit, or refund; brands recover up to €39 in LTV per return.
  - **Conversion**: Fast Tags showing exact arrival dates on product pages to boost conversion. [bigblue.co](https://www.bigblue.co/)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Total Funding – $18.6M (USD) across 5 rounds; Annual Revenue – $5M (USD) per LinkedIn estimate
- **Notable Investors/Partners**:
  - Series A (2022): Led by LVP and Runa Capital ($15M)
  - Seed Round (2020): Led by Samaipata ($3.6M)
  - Other investors include Convertible Note and Non-Equity Assistance rounds. [linkedin.com](https://www.linkedin.com/company/bigblue-co/)
- **Growth Signals**:
  - 24M orders fulfilled from warehouses in 2025
  - 600+ leading brands served (including Scuffers, SVR, Cabaïa, Aigle, Tupperware, MUJI, Greenweez)
  - 9 fulfillment centers across Europe (France, Spain, UK, Germany)
  - Headcount grew 28.5% YoY to 161 employees (as of latest LinkedIn data)
  - 42 active job postings (+90.9% YoY)

## Competitive Advantages
- **Technology + Operations Integration**: Unlike traditional 3PLs, Bigblue combines a proprietary software layer (WMS, TMS, merchant app, customer-facing features) with physical fulfillment, enabling lean teams to achieve operational excellence and scale personalization.
- **Branded Post-Purchase Experience**: Customizable tracking, packaging, and returns portal that extend brand identity into logistics, increasing customer loyalty and repeat purchases.
- **European Warehouse Network**: Nine strategically located warehouses with cross-border shipping and customs expertise, allowing brands to enter new markets without logistics headaches.
- **Sustainability Focus**: Offers plastic-free packaging, carbon-neutral delivery options, and an Ecocert BIO-certified fulfillment centre. [bigblue.co](https://www.bigblue.co/)

## Strategic Focus
- **European Expansion**: Already present in France, Spain, UK, and Germany; plans to continue scaling warehouse network and cross-border capabilities.
- **Product Innovation**: AI-driven inventory management, automated operational flows, and business intelligence tools to reduce manual work for merchants.
- **Sustainability**: Integrating eco-friendly solutions into operations and office life, as highlighted in their manifesto.
- **Talent Growth**: Aggressive hiring (+90.9% YoY job postings) to support rapid order volume growth (24M orders in 2025).

## Why Work Here
- **Culture**: Inclusive, ego-free environment emphasizing fairness, merit, and continuous innovation. Values include "dream big and act fast" and "striving for excellence." [bigblue.co/careers](https://www.bigblue.co/careers)
- **Remote/Hybrid Policy**: Hybrid model – two remote days per week, plus an additional remote week per quarter. Regular off-sites and team events.
- **Perks**:
  - **Stock options** for all employees ("All shareholders" program)
  - **Transparent salary grid** to eliminate gender/ethnic pay gaps
  - **Full health coverage** (100% covered by Bigblue)
  - **Team lunches** and quality time together
- **Engineering & Tech Culture**: Strong emphasis on innovation, user-friendly scalable product, and clear communication. Tech team makes up ~4% of workforce but is growing.
- **Diversity & Inclusion**: Committed to fostering a safe space where fairness, communication, growth, and positivity prevail. Publishes Egapro Index (gender equality index). [bigblue.co/careers](https://www.bigblue.co/careers)
- **Locations**: On-site roles in Paris (HQ) and Guadalajara, Spain; remote options available.

## Sources
1. [bigblue.co](https://www.bigblue.co/)
2. [bigblue.co/careers](https://www.bigblue.co/careers)
3. [linkedin.com/company/bigblue-co](https://www.linkedin.com/company/bigblue-co/)
4. [jobs.lever.co/bigblue](https://jobs.lever.co/bigblue)

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