---
title: 'Fulfillment Specialist (part-time) at Fortell'
canonical: 'https://feeny.ai/job/fulfillment-specialist-part-time-fortell-new-york-ahmbtpb6pkwr'
type: 'job'
last_seen: '2026-09-08'
---

# Fulfillment Specialist (part-time) at Fortell

- **Company:** Fortell
- **Location:** New York, NY
- **Employment:** part-time
- **Work type:** onsite
- **Posted:** 2026-08-18
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.ashbyhq.com/fortell/106dbb4c-275e-4596-8f3f-93002b41c5d1

## Job description

Fortell is designing better hearing aids for life as it's meant to be heard. Traditional hearing aids make everything louder but they don't do enough to help the brain separate conversation from noise. Fortell uses a custom AI chip to separate speech from noise in real time, amplifying the important speech and attenuating the noise.

We are backed by Thrive Capital, Valor Equity Partners, Founders Fund, Optum Ventures, Lux Capital, Vast Ventures, Good Friends, Positive Sum, Stonecroft, and Atreides Management. Our debut product is available now at Fortell Audiology on Park Avenue and 61st Street.

## THE ROLE

- We’re looking for a hands-on, detail-oriented Fulfillment Specialist to support our growing patient base and quickly-scaling remote sales.
- This is a part-time role to start (20 hours/week) with potential to scale to full-time in early 2027 as volume grows. The role is on-site based in our office in Soho
- You’ll be the first dedicated hire in this function, running it day-to-day and helping shape how it works as we scale. Because we build regulated medical devices, precision and traceability matter here: every shipment has to be right and well-documented.

## WHAT YOU’LL DO

- Order fulfillment: Pull, pack, and ship remote sale orders, warranty and loss/damage replacements, and extra parts and accessories accurately and on time.
- Device prep & quality: Prepare and configure devices for remote sales and replacements when a clinician isn’t on site, verifying the physical configuration, adding the right parts, and completing quality checks per our procedures.
- Returns & reverse logistics: Generate RMA forms and shipping labels, process inbound returns (standard, warranty, and L&D), and route returned inventory to the right places.
- Clinic replenishment: Fulfill weekly clinic restock requests and flag low inventory before it runs out.
- Systems & traceability: Work side by side with our support and clinic operations teams out of Salesforce. Log configuration, parts, and device programming accurately on every order, and keep inventory records clean.
- Space & process: Maintain an organized fulfillment room, and build and improve the processes as the function scales toward a dedicated fulfillment center.

## WHAT WE’RE LOOKING FOR

- 1+ years in a fast-paced, hands-on operational role. Startup experience is a plus.
- You’re meticulous and organized. You catch the detail others miss, and you document as you go.
- You’re comfortable with physical work: packing, lifting, and moving inventory
- You’re equally comfortable on the computer. You’ll live in Salesforce and pick up new tools quickly.
- You have an ownership mentality. You make order out of chaos.
- You handle sensitive patient information with discretion.

## NICE TO HAVE

- Experience in medical devices or another regulated industry.
- Salesforce experience.

#LI-Onsite

## About Fortell

## Company Overview
- **One-liner**: Fortell builds AI-powered hearing aids that use custom silicon and advanced signal processing to clarify speech in noisy environments, helping people understand more of what they hear.
- **Entity Type**: Private (backed by prominent venture capital firms)
- **Headquarters**: New York, New York, United States
- **Founded**: 2021
- **Founders**: Matthew de Jonge (CEO), Andrew Casper (CTO), Igor (last name not publicly available), Cole (last name not publicly available)

## Core Business
- **Primary industry**: Medical device manufacturing (hearing aids), artificial intelligence, healthtech
- **Target customers**: B2C – individuals with hearing loss, especially those who struggle with speech comprehension in noise; also works with audiologists and clinics
- **Mission statement**: "To restore effortless connection through better hearing."

## Products & Services
- **Fortell AI Hearing Aids**: A hardware + software product featuring custom AI chips that separate speech from background noise in real time. The device is fitted and programmed through Fortell’s own audiology clinics (first clinic at 530 Park Ave, New York, NY). The product is marketed as a medical device and is available only after a personalized hearing evaluation and fitting by an audiologist.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Total funding amount not disclosed; backed by Thrive Capital, Founders Fund, Valor Equity Partners, Optum Ventures, Lux Capital, Vast Ventures, Good Friends, Positive Sum, Stonecroft, and Atreides Management.
- **Notable Investors/Partners**: Thrive Capital, Founders Fund, Valor Equity Partners (lead investors); advisors include Dr. Barbara Weinstein (Professor of Audiology, NYU), Dr. Kevin Franck (former Chair, Hearing Loss Association of America), Dr. Matt Fitzgerald (Stanford), Dr. Jan Blustein (NYU School of Medicine).
- **Growth Signals**: 
  - 52 employees (LinkedIn) with +1.6% monthly headcount growth
  - 15 active job postings (as of mid-2025), with a 200% monthly increase and 1400% quarterly increase in postings
  - First clinic in New York City; planning to expand to multiple major U.S. cities (e.g., Palm Beach Gardens, FL; Bay Area; Boston; Greenwich, CT)
  - Clinical trials show 50x more words understood vs. leading AI hearing aid in challenging noise; 95% of participants preferred Fortell over 5 top-spec competitors

## Competitive Advantages
- **Custom AI silicon**: Proprietary chips designed specifically for real-time speech separation, not just amplification.
- **Clinical validation**: Randomized controlled trials overseen by external academics demonstrating significant improvement in speech comprehension.
- **Integrated clinic model**: Direct-to-consumer fitting and support through owned audiology clinics, ensuring proper tuning and customer satisfaction.
- **Strong investor syndicate**: Backing from top-tier VCs (Thrive, Founders Fund, Valor) provides credibility and resources.

## Strategic Focus
- **Clinic expansion**: Opening new clinics across the U.S. to increase accessibility.
- **Talent acquisition**: Aggressively hiring across engineering (firmware, DSP, AI, hardware), audiology, quality, supply chain, and operations.
- **Product refinement**: Continuous improvement of AI algorithms and hardware based on real-world feedback and clinical data.

## Why Work Here
- **Culture**: Described as fast-moving, intentional, and mission-driven. Emphasis on cutting-edge science, human-centered design, and improving lives at scale.
- **Work environment**: Hybrid roles available (e.g., Firmware Engineer listed as hybrid on Built In). Office located in New York City with free lunch.
- **Compensation & benefits**: Competitive salary and stock options; top-notch healthcare for employee and family; free lunch; generous paid time off; 401(k) plan; parental leave.
- **Engineering culture**: Opportunity to work on custom silicon, AI/ML, DSP, and hardware in a startup environment with strong scientific backing. Team includes pioneers from Google, Butterfly Network, Mount Sinai, and other top organizations.

## Sources
1. [Fortell.com – Homepage](https://www.fortell.com/)
2. [Fortell.com – About Us](https://www.fortell.com/about-us)
3. [Fortell.com – Careers](https://www.fortell.com/careers)
4. [LinkedIn – Fortell Research Inc](https://www.linkedin.com/company/fortell-research)
5. [Built In – Fortell Research Inc Jobs](https://builtin.com/company/fortell-research-inc/jobs)

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