---
title: 'Full-Stack Application Engineer (Support) (US shift) at Sureify'
canonical: 'https://feeny.ai/job/full-stack-application-engineer-support-us-shift-sureify-hyderabad-bmgdqk5fgrh1'
type: 'job'
last_seen: '2026-10-17'
---

# Full-Stack Application Engineer (Support) (US shift) at Sureify

- **Company:** Sureify
- **Location:** Hyderabad, India
- **Posted:** 2026-09-29
- **Last confirmed live:** 2026-10-17
- **Apply:** https://job-boards.greenhouse.io/sureify/jobs/5435996008

## Job description

Title: Fullstack Application Engineer (Support) (US shift) (or Fullstack Software Engineer (Support))

About Sureify: Sureify is dedicated to modernizing the life insurance and annuity industry. We provide cutting-edge digital solutions that empower insurers to easily engage with, sell to, and service their customers. Our mission is to drive meaningful digital transformation by offering scalable technology that enhances customer engagement and streamlines carrier operations. Sureify's products deliver the advanced digital experiences that life insurance carriers, agents, employees, and consumers now expect in this rapidly evolving technological landscape. AtSureify, we cultivate a culture that prioritizes innovation, collaboration, and continuous learning.

About the Role:

Are you ready to be part of a dynamic and growing agile software company? At Sureify, we’re helping a large and critical industry -- life insurance -- modernize and innovate. We build digital solutions for some of the world’s leading insurance companies, and we need your help to provide production support for our SaaS products. Sureify’s success depends on our ability to provide world-class support to our customers and to make sure they are receiving tremendous, continuous, and progressive value from the products.

We are looking for a seasoned software engineer with Full Stack Web dev/support experience. Your primary responsibility will be to provide application support of Sureify SaaS products. You will play the role of an expert in Sureify SaaS products and technologies in troubleshooting production issues and also provide timely and effective communication to customers.

Responsibilities:

- Develop and maintain deep expertise in Sureify SaaS products.
- Troubleshoot and resolve incoming support cases. This includes identifying root causes of issues, providing workarounds or solutions, and collaborating with other teams to resolve complex problems.
- Troubleshoot technical issues using PHP, MySQL/Postgres, and TypeScript.
- Create knowledge articles, runbooks, and troubleshooting guides.
- Work during the US business hours between 10 PM IST to 7 AM IST.

Requirements:

- 3 to 4 years as a full-stack software engineer with experience providing enterprise application software support in PHP, TypeScript, with strong working knowledge of SQL (MySQL and Postgres), RESTful APIs for a B2B software company.
- Must have experience in coding, implementing and/or supporting software applications.
- Must have experience in handling high-severity and complex issues impacting production systems availability.
- Must have experience working on production issues and support tickets by investigating, troubleshooting, and resolving technical problems within the defined SLAs.
- Must have experience in analyzing application logs, database records, and system behavior to identify the root cause of issues.
- Must have experience in documenting investigation findings, root causes, resolutions, and required follow-up actions.

Nice to have experience with:

- Integrations such as DocuSign, Payment Gateways, and Auth services such as Okta or Azure.
- Performance tuning in application and database layers.
- Developing and supporting applications with REACT, Node.js, Apache web servers.

## WHAT YOU WILL BRING

- Excellent written and verbal communication skills in English, including the ability to explain complex technical topics in clear, customer-friendly language.
- Outstanding troubleshooting skills; ability to think critically and display an aptitude for problem-solving.
- Employ sound business judgment when making business decisions
- Use creative and innovative ways to solve problems
- Display a strong work ethic and do whatever it takes to get the job done
- Demonstrate strong follow-through and consistently keep commitments to customers and employees
- Display an understanding of the customer’s needs and a strong commitment to customer satisfaction
- Ensure that each and every customer is handled with a consummately professional attitude and the highest possible level of service

## Benefits

Here is a glimpse of some of the benefits we offer:

- Competitive Salary
- Medical & Accidental insurance to keep you and your family healthy.
- Great team to work with exposure to the best technologies in the industry.

Sureify is an equal opportunity employer and enthusiastically encourages people from a wide variety of backgrounds and experiences to apply.

Why Join Sureify?

At Sureify, you’ll be part of a collaborative, innovation-driven culture where your expertise will directly influence the quality and success of products, transforming the life insurance landscape. You’ll work alongside passionate technologists and industry experts, tackling complex challenges with cutting-edge technologies while helping shape the future of digital insurance.

Our Guiding Principles

Our products are for nothing if their creators are not fulfilled in their work. We want our employees to flourish at Sureify. We do not fawn over status or titles; instead, we honour effort and intelligence. The best idea wins, no matter which colleague proposed it. We do not shortcut our mission with overblown claims or false promises. Sticking to the truth is both a strategy and a principle for us.

Our Guiding Principles

Our products are for nothing if their creators are not fulfilled in their work. We want our employees to flourish at Sureify. We do not fawn over status or titles, instead, we honor effort and intelligence. The best idea wins no matter which colleague proposed it. We do not shortcut our mission with overblown claims or false promises. Sticking to the truth is both a strategy and a principle for us.

Sureify is an Equal Opportunity Employer committed to diversity. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, sex, sexual orientation, gender perception or identity, age, disability, veteran or military status, or any other basis prohibited by law.

If you are a California resident, please be aware Sureify collects personal information from you during the application process, which may include your name, contact details, employment history, and educational background, in accordance with the California Consumer Privacy Act (CCPA). We use this information solely to evaluate your candidacy for employment and may share it with internal hiring personnel as needed.

## About Sureify

## Company Overview
- **One-liner**: Sureify provides a modular SaaS product suite that empowers life insurance and annuity carriers to create modern digital experiences for acquiring, servicing, and engaging policyholders and agents.
- **Entity Type**: Private (Late-stage VC-backed; last known stage: Incubator/Accelerator)
- **Headquarters**: San Jose, California, USA (with offices in India)
- **Founded**: 2012
- **Founders**: Dustin Yoder

## Core Business
- **Primary industry/industries**: Life Insurance & Annuities Technology (InsurTech)
- **Target customers**: B2B – life and annuity insurance carriers (Enterprise)
- **Mission or purpose statement**: "To modernize the life insurance and annuity industry by helping companies service, engage, and sell to their customers with one enterprise product suite." [sureify.com](https://www.sureify.com/about-sureify/)

## Products & Services
- **LifetimeACQUIRE**: A configurable digital sales experience for buyers and agents, enabling online application and underwriting.
- **LifetimeSERVICE**: A comprehensive web and mobile self-servicing portal for policyholders, available 24/7/365.
- **LifetimeAGENT**: A unified portal for life and annuity agents to manage business, policies, and activity with real-time carrier data.
- **LifetimeENGAGE**: A digital engagement engine that fosters meaningful, ongoing connections between carriers and consumers.
- **CoreCONNECT**: A digital experience and data integration engine that connects legacy carrier systems to modern front-end experiences via APIs.

All products are part of the **Lifetime Suite** and can be purchased and implemented individually or as a full stack. [sureify.com](https://www.sureify.com/)

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: **Total Funding** – $25.83M raised to date [cbinsights.com](https://www.cbinsights.com/company/sureify)
- **Notable Investors/Partners**: Investors include Hannover Re, Aspen Capital Group, TIMIA Capital, Plug and Play Ventures, and TalentBridge23 Incubator. Customers include AAA, Allstate, and Amica. [cbinsights.com](https://www.cbinsights.com/company/sureify)
- **Growth Signals**: The company has successfully completed a SOC 2 Type II audit, operates with a partnership mentality alongside carriers, and emphasizes a "systematic approach" to digital transformation in a legacy-heavy industry.

## Competitive Advantages
- **Modular, non-disruptive SaaS**: Products can be implemented without replacing core legacy systems, lowering the barrier for large carriers.
- **End-to-end coverage**: The Lifetime suite covers acquisition, service, and engagement across the entire policy lifecycle, creating a sticky ecosystem.
- **Deep domain expertise**: Founded by the son of a life agent who identified the industry’s specific digital gap, giving the team both tech and insurance industry credibility.
- **Security compliance**: SOC 2 Type II certified, a critical requirement for enterprise insurance clients.

## Strategic Focus
- Continuing to expand the Lifetime suite’s capabilities to cover the full policy lifecycle from application to claims.
- Deepening partnerships with large carriers (e.g., AAA, Allstate, Amica) to drive further adoption.
- Leveraging CoreCONNECT to enable seamless integration with legacy systems, unlocking digital transformation for more conservative insurers.
- Maintaining a "partnership mentality" over a pure product drop-off approach, configuring solutions for individual carrier needs.

## Why Work Here
- **Remote-first culture**: The vast majority of roles are listed as "US - Remote" or "Remote - Canada," with full flexibility for remote work. [greenhouse.io](https://job-boards.greenhouse.io/sureify)
- **Comprehensive benefits**: Health, dental, and vision insurance; 401k retirement plan; short-term and long-term disability; life insurance; paid maternal and paternal leave; generous PTO; and flexible schedules. [sureify.com](https://www.sureify.com/about-sureify/)
- **Diversity & fulfillment**: The company explicitly states, "Our products are for nothing if their creators are not fulfilled in their work" and focuses on diversity as a core value.
- **Team composition**: A blend of insurance veterans and outsiders from tech/creative backgrounds, suggesting a collaborative and innovative rather than purely bureaucratic environment.
- **Open roles in Engineering, Product & Design, Professional Services, Sales & Marketing, and Customer Support** – indicating a growing organization with cross-functional opportunities.

## Sources
1. [sureify.com](https://www.sureify.com/)
2. [sureify.com – About](https://www.sureify.com/about-sureify/)
3. [greenhouse.io – Sureify Jobs](https://job-boards.greenhouse.io/sureify)
4. [cbinsights.com – Sureify Profile](https://www.cbinsights.com/company/sureify)

## Other roles at Sureify

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- [Principal Product Manager - LifetimeACQUIRE](https://feeny.ai/job/principal-product-manager-lifetimeacquire-sureify-united-states-90sv726hrh5j) — United States