---
title: 'FullStack Engineer at Gorgias'
canonical: 'https://feeny.ai/job/fullstack-engineer-gorgias-belgrade-bdsk7s2kcwgr'
type: 'job'
last_seen: '2026-09-22'
---

# FullStack Engineer at Gorgias

- **Company:** Gorgias
- **Location:** Belgrade, Serbia
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-07-08
- **Last confirmed live:** 2026-09-22
- **Apply:** https://jobs.ashbyhq.com/gorgias/f9d7d78c-ffa5-4bd2-acd4-2a4432feb6e1

## Job description

We believe conversations will become the #1 way to shop. At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift. Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before. To win, we focus relentlessly on:

- Quality: conversations that feel authentic and on-brand.
- Experience: effortless shopping from chat to checkout.
- Re-engagement: personal, 1-1 dialogue instead of noisy marketing.

The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood. Join us to make Conversational Commerce real. The teams you could be joining Realtime Communication Team Powers the core ticket processing pipeline underpinning Gorgias's helpdesk, owns real-time event fanout to internal applications (including our AI Agent) and third-party integrations. The team also maintains and develops voice and SMS channels. Messaging Team Owns the core asynchronous messaging infrastructure within Gorgias, enabling agents to manage customer conversations across email, chat, and social channels, it's both the gateway and proxy between Gorgias and the outside world. Growth Team Manages the user journey from onboarding to billing, ensuring a seamless experience while preventing fraudsters from abusing the platform. In-App Analytics Team Creates in-product analytics and real-time processing features, supporting internal teams with advanced tooling and datasets. Streaming Infrastructure Team Builds a scalable data streaming platform, providing tooling, monitoring, and guidelines to propagate and aggregate data across multiple availability zones Conversational Platform Analytics: delivers dashboard-ready insights within the helpdesk and via API, enabling CX managers to evaluate both human and AI agent performance, uncover gaps, and drive continuous improvement.

As a Software Engineer, you will design, build, and scale the AI-driven platform that powers automated e-commerce support and sales. This is a high-impact role where you will shape our architecture, performance, and observability strategy to ensure our systems remain scalable, reliable, and fast.

## What You’ll Do

- Architect and evolve our AI agent platform, ensuring scalability, resilience, and high availability.
- Design and implement monitoring & observability strategies, using tools like Datadog, or Grafana to track performance and detect issues proactively.
- Collaborate across teams to integrate AI-driven features into our customer support ecosystem.
- Optimize system performance, resources usage, ensure fast processing, building cost-effective solutions
- Contribute to strategic decision-making on system design, best practices, and long-term scalability.
- Mentor junior engineers and help shape the engineering culture at Gorgias.

## Who You Are

- 4+ years of experience building and maintaining scalable web applications.
- Deep expertise in system design, microservices, cloud-native and event-driven architecture.
- Strong experience in TypeScript, Node.js, React, and cloud computing platform
- Hands-on experience with monitoring and logging tools (Datadog, Prometheus, OpenTelemetry, etc.).
- Proven ownership over large-scale projects, from design to deployment.
- Experience working in a cross-functional, product-focused team.

Company Benefits and Perks

- 🏖️ 5-week vacation
- 🤕 Paid sick leave
- 🧸 Paid parental leave
- 💻 MacBook Pro
- 🏥 We provide private health insurance
- 🍽️ Monthly lunch stipend of $300 gross added to your salary
- 💆🏻‍♀️ Get up to €700 (gross) to set up your workstation at home (added to your first pay-check as an onboarding bonus)
- 📚 Get up to €1,500 of learning budget and a FitPass yearly membership. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.
- 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year, we organize offsite team retreats and company retreats!

AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones. The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions. We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better.

AI use in Recruiting at Gorgias By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our [Applicant Privacy Policy](https://www.gorgias.com/legal/applicant-privacy-policy).

Diversity & Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making. If you need accommodations during the application or interview process, please contact us at accommodation@gorgias.com.

## About Gorgias

## Company Overview
- **One-liner**: Gorgias provides an AI-powered customer service platform specifically designed for ecommerce brands, unifying support channels and automating interactions to drive revenue.
- **Entity Type**: Private (Series C)
- **Headquarters**: Paris, France (with hubs in San Francisco, New York, Toronto, and Belgrade)
- **Founded**: 2015
- **Founders**: Alex Plugaru and Romain Lapeyre

## Core Business
- **Primary Industry**: Ecommerce Customer Service Software (Conversational AI/Helpdesk)
- **Target Customers**: B2B, primarily mid-market and enterprise ecommerce brands (Shopify merchants). They power over 16,400 merchants globally.
- **Mission**: Empower ecommerce brands to grow through AI-powered customer experience.

## Products & Services
- **Gorgias AI Agent + Helpdesk**: An omnichannel platform that unifies email, chat, SMS, WhatsApp, Instagram, and Facebook into a single inbox. The AI is pre-trained on ecommerce data and Shopify store information to automate up to 60% of support tickets (tier 1). It allows agents to perform actions like canceling orders, issuing discounts, or upselling directly within the conversation. It includes built-in analytics for revenue attribution.
- **Gorgias Integrations**: Deep, native integration with Shopify, plus connections to over 300 other tools including Klaviyo, Recharge, Yotpo, and others.

## Market Standing
- **Valuation/Funding**: Total funding of **$100M** (latest round was a $30M Series C in 2021).
- **Key Metric**: The company serves **16,400+ merchants** and claims to be the #1 rated helpdesk for ecommerce brands.
- **Notable Investors/Partners**: The company is a direct **OpenAI Partner** and is **Shopify-invested**.
- **Growth Signals**: The company has grown to **400+ team members** across global hubs. They serve renowned brands like **Steve Madden, Glossier, and BruMate**. They are a certified **B Corporation**.

## Competitive Advantages
- **Ecommerce-Native AI**: The AI is pre-trained on over 1 billion ecommerce conversations, giving it a deep understanding of Shopify data, customer intent, and common ecommerce scenarios from day one.
- **Deepest Integrations**: As a Shopify-invested company, their integration is native and does not require data syncing, providing full store context in every ticket.
- **Unified Platform**: Unlike competitors that bolt third-party AI onto a generic helpdesk, Gorgias’s AI and helpdesk are built as one system, allowing seamless context sharing between automation and human agents.
- **Revenue Focus**: The platform is designed to drive sales and measure the revenue generated by support interactions, not just resolve issues.

## Strategic Focus
- **AI-Powered Growth**: Continuing to leverage their OpenAI partnership to refine their AI agent for product recommendations, order management, and brand voice.
- **Deepening the Shopify Ecosystem**: Building features specifically for how Shopify brands operate, ensuring continuous innovation and platform stability, especially during peak seasons.
- **Expanding Revenue Attribution**: Helping brands see exactly how much revenue their support team generates.

## Why Work Here
- **Culture**: Values include "Always Put Our Customers First," "Be Honest, Direct, and Kind," "Strive for Excellence," and "Win as a Team." They emphasize transparency, with a transparent compensation calculator and clear career tracks.
- **Growth**: They offer a dedicated Learning & Development stipend, an "AI Academy" to teach the latest AI tech, and quarterly performance reviews focused on growth.
- **Work Policy**: Hybrid model with "awesome offices where we gather 2x per week." Hubs in Paris, San Francisco, New York, Toronto, and Belgrade.
- **Perks**: Market-leading base salaries, stock option plan for every role, pension matching, 5 vacation weeks, 12 remote days, parental leave top-up, sabbatical program after 4 years, monthly lunch stipend, and annual wellness stipend. Global department offsites every 12 months and a global company retreat every 18 months.

## Sources
1. [gorgias.com](https://www.gorgias.com/careers)
2. [gorgias.com](https://www.gorgias.com/)
3. [gorgias.com](https://www.gorgias.com/about-us)
4. [linkedin.com](https://www.linkedin.com/company/gorgias)
5. [pitchbook.com](https://pitchbook.com/profiles/company/113502-07)

## Other roles at Gorgias

- [Demand Generation Manager](https://feeny.ai/job/demand-generation-manager-gorgias-toronto-gdwxyx5agc00) — Toronto, Canada
- [Customer Implementation Manager, Commercial](https://feeny.ai/job/customer-implementation-manager-commercial-gorgias-belgrade-ajnjtb7r5r26) — Belgrade, Serbia
- [Staff Content Marketer](https://feeny.ai/job/staff-content-marketer-gorgias-toronto-r759vhc5f3e2) — Toronto, Canada
- [Customer Implementation Manager (APAC)](https://feeny.ai/job/customer-implementation-manager-apac-gorgias-sydney-a5f3tejna8v1) — Sydney, Australia
- [Customer Success Manager Enterprise - CDD](https://feeny.ai/job/customer-success-manager-enterprise-cdd-gorgias-paris-z7xynjdd8avm) — Paris, France
- [Customer Success Manager - Commercial](https://feeny.ai/job/customer-success-manager-commercial-gorgias-buenos-aires-jmqz36kw4h3t) — Buenos Aires, Argentina
- [Customer Success Manager - Commercial](https://feeny.ai/job/customer-success-manager-commercial-gorgias-belgrade-me4c8vm7kf7c) — Belgrade, Serbia
- [Customer Implementation Manager, Commercial](https://feeny.ai/job/customer-implementation-manager-commercial-gorgias-toronto-vczgyr4kqxjp) — Toronto, Canada
- [Senior Customer Success Manager - Enterprise](https://feeny.ai/job/senior-customer-success-manager-enterprise-gorgias-paris-xdxrf43y2he2) — Paris, France
- [Senior Agency Partnerships Manager](https://feeny.ai/job/senior-agency-partnerships-manager-gorgias-toronto-rmrga4n8rgtf) — Toronto, Canada