--- title: 'Functional Support Specialist - HR/Payroll at FreeBalance' canonical: 'https://feeny.ai/job/functional-support-specialist-hr-payroll-freebalance-victoria-6rk90pwab16z' type: 'job' last_seen: '2026-09-10' --- # Functional Support Specialist - HR/Payroll at FreeBalance - **Company:** FreeBalance - **Location:** Victoria, Seychelles - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-07-27 - **Last confirmed live:** 2026-09-10 - **Apply:** https://jobs.lever.co/freebalance.com/106a21a5-aa4f-410a-9576-1dd55c682984 ## Job description As a Functional Support Specialist, you will have the opportunity to contribute to our ongoing success by delivering quality and timely services during and post implementation of our products to our customers for all project deployments. This position provides first-line support to our customers and provides the opportunity to learn new technologies and enterprise applications in delivering better service to our government customers. Main Responsibilities: - Provide timely and accurate response to customer requests. - Analyze customer issues and requirements and facilitate solutions. - Analyze business requirements and tailor software solutions using FreeBalance software. - Learn and understand clients’ environment and assist with utilizing the product to the full potential. - Act as primary support specialist contact for the client during deployment and post-implementation needs. - Collaboratively develop and deliver functional training to clients. - Provide support in proposals. - Provide feedback to Sales, Product Management and Development on future product requirements based on interaction with clients. - Develop new or modify existing custom solutions, including forms and reports. Qualifications: - Minimum University degree in Accounting or a related field such as Commerce, Business Administration, Financial Administration, with strong payroll and financial management experience. - Minimum 4 years of Payroll experience and familiar with Human Resources systems. - Human Resources or Financial designation (e.g., PCP, CPM, CMA, CGA, etc.) and work experience with a large national accounting firm or ERP firm is an asset. - Experience working in the context of business process re-engineering and the introduction of large-scale IT systems. - 3+ years of experience in ERP software implementation (desirable). - Experience with ANSI SQL scripts and Jaspersoft iReports / Crystal Reports tools is a Plus. - Previous working experience with Governments is considered an asset. - Solid understanding of human resources, payroll, budget management and execution, accounting, cash management processes and procedures, particularly in the public sector. - Understanding of Financial and Accounting processes and procedures in the Public Sector. - Excellent interpersonal and communication (verbal and written) skills in English. Other languages considered as an asset. - Candidate should be based in the Seychelles. We thank all applicants for their interest; however, only those selected for an interview will be contacted. FreeBalance is an inclusive employer dedicated to building a diverse workforce to increase the representation of the designated groups based on each country’s legislation. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective labour law throughout all stages of the recruitment process. ## About FreeBalance ## Company Overview - **One-liner**: FreeBalance provides AI-powered public financial management (PFM) and Government Resource Planning (GRP) software exclusively for governments worldwide. - **Entity Type**: Private (last known funding: Series B in 2002) - **Headquarters**: Ottawa, Ontario, Canada - **Founded**: 1984 - **Founders**: Not publicly available ## Core Business - Primary industries: Public Financial Management (PFM), Government Resource Planning (GRP), digital government transformation - Target customers: National, state, and local governments – B2G (business-to-government), including fragile/post‑conflict states and advanced economies - Mission: Improve citizen wellbeing by helping governments align resources with priorities, build trust, and deliver results through transparent, accountable, and AI‑enabled financial systems ## Products & Services - **FreeBalance Accountability Suite™** – A modular, scalable GRP platform that covers budgeting, commitment accounting, expenditure management, treasury management, procurement, payroll, civil service management, and fiscal transparency portals. Designed exclusively for government needs. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric – Annual Revenue**: ~$19.2 M (latest estimated) | **Total Funding**: $5.6 M (one known Series B round in 2002) - **Notable Investors/Partners**: Not explicitly named; partners include governments in 30+ countries (e.g., South Sudan, Kosovo, Timor‑Leste); signatory of the UN Global Compact - **Growth Signals**: - Headcount grew 20% YoY to ~158 employees (as of latest data) - Platform manages over $425 B in government budgets across 30 countries - Customers achieved average 24.5% improvement in PFM performance (PEFA assessments) - Software costs 225% less than Tier 1 ERP providers over five‑year TCO ## Competitive Advantages - **Exclusive government focus**: Only PFM/GRP solution designed from the ground up for the public sector, with commitment accounting, budget controls, and fiscal transparency built in - **Proven reform track record**: 40‑year history with higher implementation success rates and measurable PEFA improvements - **AI‑native and ethical**: Embedded intelligence with responsible AI frameworks, sovereign data control, and inclusive innovation - **Cost leadership**: Significantly lower total cost of ownership vs. Tier 1 ERP alternatives ## Strategic Focus - Expanding AI‑native capabilities to help governments move from legacy systems to real‑time, data‑driven decision‑making - Deepening PFM reform partnerships in fragile and emerging economies while serving advanced democracies (U.S., Canada) - Strengthening ethical governance and transparency safeguards as a differentiator - Building open ecosystems for sovereign data control and inclusive citizen services ## Why Work Here - **Work that Matters**: Directly contribute to improving governance, reducing corruption, and enhancing citizen wellbeing in countries around the world - **Diverse & Global Team**: 45 nationalities, operations in 25+ countries – emphasis on building local talent - **Continuous Learning**: Exposure to global experts and high‑impact government projects - **Career Variety**: Roles in accounting, finance, IT, software development, consulting, and support - **Remote/Hybrid/Office**: Not explicitly stated, but global distributed team suggests flexibility; corporate head office in Ottawa, Canada ## Sources 1. [freebalance.com – About Us](https://www.freebalance.com/en/about/) 2. [freebalance.com – Careers](https://www.freebalance.com/en/careers/) 3. [linkedin.com – FreeBalance Company Page](https://linkedin.com/company/freebalance) 4. [freebalance.com – Company Overview Brochure PDF](https://www.freebalance.com/wp-content/uploads/2024/01/Company-overview-brochure-Feb-2026-DIGITAL-USE.pdf) 5. 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