--- title: 'Functional Support Specialist - Tarawa, Kiribati at FreeBalance' canonical: 'https://feeny.ai/job/functional-support-specialist-tarawa-kiribati-freebalance-tarawa-2smpdeh67422' type: 'job' last_seen: '2026-09-17' --- # Functional Support Specialist - Tarawa, Kiribati at FreeBalance - **Company:** FreeBalance - **Location:** Tarawa, Kiribati - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-09-14 - **Last confirmed live:** 2026-09-17 - **Apply:** https://jobs.lever.co/freebalance.com/5ae62aca-cb35-4f4b-95ae-14c9f4b04b58 ## Job description As a Functional Support Specialist, you will have the opportunity to contribute to our ongoing success by delivering quality and timely services during and post-implementation of our products to our customers for all project deployments. This position provides first-line support to our customers and provides the opportunity to learn new technologies and enterprise applications in delivering better service to our government customers. Main Responsibilities: - Conducting level 2 support, warranty service and maintenance of ITMIS Application - Evaluate whether an incident should be worked, deferred, or escalated based on issue severity. - Monitor system performance and generate periodic performance/monitoring reports - Making resolution reports - Updating the documents including deliverables - Making software change logs - On-demand work - Liaising with different stakeholders and other counterparts - Possess strong communication and inter-personal skills - Display the ability to both lead and support - Should be results-oriented - Ability to relate complex ideas in a manner that may be comprehended by staff with little background in ICT and public financial management techniques - Possess the ability to work under pressure while managing several tasks - Candidates should be fluent in English - Provide feedback to Sales, Product Management, and Development on future product requirements based on interaction with clients - Develop new or modify existing custom solutions, including forms and reports Qualifications: - A Bachelor's degree or above in Accounting/ Business Management/ Finance. - 3 years' experience in finance (budgeting process, accounting, debt and payroll) with utilisation of an IT Application System. - Qualifications in ICT will be an added advantage. - Experience working in the public financial management reform program and working with information management systems would be considered an asset - Must be able to write and speak English - Based in South Tarawa, Kiribati We thank all applicants for their interest; however, only those selected for an interview will be contacted. FreeBalance is an inclusive employer dedicated to building a diverse workforce to increase the representation of the designated groups based on each country’s legislation. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective labour law throughout all stages of the recruitment process. ## About FreeBalance ## Company Overview - **One-liner**: FreeBalance provides AI-powered public financial management (PFM) and Government Resource Planning (GRP) software exclusively for governments worldwide. - **Entity Type**: Private (last known funding: Series B in 2002) - **Headquarters**: Ottawa, Ontario, Canada - **Founded**: 1984 - **Founders**: Not publicly available ## Core Business - Primary industries: Public Financial Management (PFM), Government Resource Planning (GRP), digital government transformation - Target customers: National, state, and local governments – B2G (business-to-government), including fragile/post‑conflict states and advanced economies - Mission: Improve citizen wellbeing by helping governments align resources with priorities, build trust, and deliver results through transparent, accountable, and AI‑enabled financial systems ## Products & Services - **FreeBalance Accountability Suite™** – A modular, scalable GRP platform that covers budgeting, commitment accounting, expenditure management, treasury management, procurement, payroll, civil service management, and fiscal transparency portals. Designed exclusively for government needs. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric – Annual Revenue**: ~$19.2 M (latest estimated) | **Total Funding**: $5.6 M (one known Series B round in 2002) - **Notable Investors/Partners**: Not explicitly named; partners include governments in 30+ countries (e.g., South Sudan, Kosovo, Timor‑Leste); signatory of the UN Global Compact - **Growth Signals**: - Headcount grew 20% YoY to ~158 employees (as of latest data) - Platform manages over $425 B in government budgets across 30 countries - Customers achieved average 24.5% improvement in PFM performance (PEFA assessments) - Software costs 225% less than Tier 1 ERP providers over five‑year TCO ## Competitive Advantages - **Exclusive government focus**: Only PFM/GRP solution designed from the ground up for the public sector, with commitment accounting, budget controls, and fiscal transparency built in - **Proven reform track record**: 40‑year history with higher implementation success rates and measurable PEFA improvements - **AI‑native and ethical**: Embedded intelligence with responsible AI frameworks, sovereign data control, and inclusive innovation - **Cost leadership**: Significantly lower total cost of ownership vs. Tier 1 ERP alternatives ## Strategic Focus - Expanding AI‑native capabilities to help governments move from legacy systems to real‑time, data‑driven decision‑making - Deepening PFM reform partnerships in fragile and emerging economies while serving advanced democracies (U.S., Canada) - Strengthening ethical governance and transparency safeguards as a differentiator - Building open ecosystems for sovereign data control and inclusive citizen services ## Why Work Here - **Work that Matters**: Directly contribute to improving governance, reducing corruption, and enhancing citizen wellbeing in countries around the world - **Diverse & Global Team**: 45 nationalities, operations in 25+ countries – emphasis on building local talent - **Continuous Learning**: Exposure to global experts and high‑impact government projects - **Career Variety**: Roles in accounting, finance, IT, software development, consulting, and support - **Remote/Hybrid/Office**: Not explicitly stated, but global distributed team suggests flexibility; corporate head office in Ottawa, Canada ## Sources 1. [freebalance.com – About Us](https://www.freebalance.com/en/about/) 2. [freebalance.com – Careers](https://www.freebalance.com/en/careers/) 3. [linkedin.com – FreeBalance Company Page](https://linkedin.com/company/freebalance) 4. [freebalance.com – Company Overview Brochure PDF](https://www.freebalance.com/wp-content/uploads/2024/01/Company-overview-brochure-Feb-2026-DIGITAL-USE.pdf) 5. 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