---
title: 'Gainsight CS Operations Analyst at Lone Wolf Technologies'
canonical: 'https://feeny.ai/job/gainsight-cs-operations-analyst-lone-wolf-technologies-united-states-xrvx4zzx8fvr'
type: 'job'
last_seen: '2026-09-07'
---

# Gainsight CS Operations Analyst at Lone Wolf Technologies

- **Company:** Lone Wolf Technologies
- **Location:** United States
- **Compensation:** $105k–$120k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-28
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/lwolf/d8d7f154-8351-4adb-b897-84db97ce44a9

## Job description

Lone Wolf Technologies is transforming how we deliver Customer Success across a large and diverse customer base.  As part of that transformation, we are implementing Gainsight CS, PX, and Skilljar to strengthen customer health management, digital engagement, adoption, and retention. We are seeking an experienced Gainsight Administration / Operations expert to serve as the technical owner of the platform who will build the operational foundation for our future-state Customer Success model. Reporting to the Vice President of Customer Success, this is a hands-on role for someone who has previously built, configured, and managed Gainsight in a complex SaaS environment. The ideal candidate brings deep technical expertise in Gainsight CS, strong Journey Orchestrator experience, and the ability to translate business requirements into scalable workflows, automation, reporting, and customer journeys.

## ESSENTIAL RESPONSIBILITIES & DUTIES:

- Serve as the primary administrator and technical owner of Gainsight CS.
- Configure and maintain Gainsight objects, fields, layouts, permissions, health scores, CTAs, playbooks, Success Plans, reports, dashboards, and automation.
- Build and manage Journey Orchestrator programs, including audience criteria, branching logic, triggers, and automated communications.
- Partner with Customer Success leadership to translate customer journey and lifecycle strategies into scalable Gainsight workflows.
- Build and maintain Rules Engine configurations, data transformations, reporting logic, and automated customer health and risk signals.
- Partner with other system owners to integrate and operationalize customer data within Gainsight.
- Support the integration and use of Gainsight PX and Skilljar as part of broader digital adoption and customer education motions.
- Establish platform governance, documentation, testing, change management, and administration standards.
- Train and enable Customer Success users while continuously improving workflows and reducing administrative friction.

## REQUIREMENTS:

- 3+ years of hands-on Gainsight administration experience in a production environment.
- Demonstrated experience building a Gainsight implementation, not simply using Gainsight as an end user.
- Deep hands-on experience with Journey Orchestrator, including building multi-step automated journeys, participant logic, and triggers.
- Strong experience with Rules Engine, Customer Health / Scorecards, Playbooks, Success Plans, Reports and Dashboards
- Experience working with Salesforce and understanding CRM data models, account structures, and integrations.
- Experience translating business requirements into scalable technical configurations.
- Strong troubleshooting, analytical, and data-management skills.
- Strong understanding of Customer Success workflows such as onboarding, adoption, risk management, retention, and lifecycle engagement.
- Preferred Qualifications
- Gainsight Administrator certification or equivalent demonstrated expertise.
- Experience with Gainsight PX and Skilljar
- Experience in a multi-product SaaS environment.
- Familiarity with SaaS metrics including ARR, GRR, NRR, churn, contraction, and product adoption.

## About Lone Wolf Technologies

## Company Overview
- **One-liner**: Lone Wolf Technologies provides real estate technology solutions including back office, accounting, transaction management, CRM, and analytics to empower agents, brokers, and teams.
- **Entity Type**: Private (PE‑backed; funding rounds led by Vista Equity Partners and Stone Point Capital)
- **Headquarters**: Dallas, Texas, United States (with offices in Cambridge, Ontario, Canada and remote teams across North America, Philippines, Colombia, and Australia)
- **Founded**: 1989
- **Founders**: Lorne Wallace (chartered accountant and third‑generation real estate professional)

## Core Business
- **Primary industry**: Real estate technology (PropTech)
- **Target customers**: B2B – real estate agents, brokers, teams, and associations (SMB to enterprise)
- **Mission/purpose**: “To create solutions that enhance the human element of real estate. We aim to simplify the complexities of real estate transactions so agents and brokers can focus on what matters most—building lasting relationships with their clients.” [lwolf.com](https://www.lwolf.com/about)

## Products & Services
- **Lone Wolf Foundation** – The real estate industry cloud (launched 2024) that provides modular software covering the entire real estate journey: back office, front office, transaction management, CRM, analytics, and marketing. [lwolf.com](https://www.lwolf.com/about)
- **Back Office & Accounting** – Flagship accounting and back‑office software for brokerages (the company’s original product).
- **Transaction Management (zipLogix)** – Digital transaction and forms management tools, acquired in 2019.
- **CRM (LionDesk)** – Customer relationship management platform for agents, acquired in 2021.
- **Analytics & Data (W+R Studios, Terradatum)** – Market analytics, property data, and business intelligence tools, acquired in 2020‑2021.
- **Marketing & Mobile (HomeSpotter)** – Mobile and marketing solutions for agents, acquired in 2021.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Annual revenue of **$45 M** (estimated) [linkedin.com](https://linkedin.com/company/getlwolf)
- **Notable Investors / Partners**: Vista Equity Partners (led 2015 PE round), Stone Point Capital (led 2020 PE round) [linkedin.com](https://linkedin.com/company/getlwolf)
- **Growth Signals**:
  - Headcount of **517 employees** (+6.5 % YoY) [linkedin.com](https://linkedin.com/company/getlwolf)
  - Acquired six companies between 2017‑2021 (zipLogix, W+R Studios, LionDesk, HomeSpotter, Propertybase, Terradatum)
  - Launched the **Lone Wolf Foundation** cloud platform in 2024, signaling a shift to a unified, modular ecosystem
  - Workforce distributed across 7 countries with 22 % in technical roles [linkedin.com](https://linkedin.com/company/getlwolf)

## Competitive Advantages
- **35+ years of domain expertise** in real estate software, giving deep understanding of agent and broker workflows.
- **Comprehensive, integrated platform** covering accounting, CRM, transaction management, analytics, and marketing – reducing the need for multiple vendors.
- **Large, loyal customer base** in North America; the company’s back‑office software is considered the industry standard.
- **Modular cloud architecture** (Foundation) allows customers to adopt only what they need and scale.
- **Strategic acquisitions** have filled product gaps and brought in talent and technology.

## Strategic Focus
- **Unify the product suite** under the Lone Wolf Foundation cloud, creating a seamless end‑to‑end experience for real estate professionals.
- **Expand integrations** with third‑party tools and MLS systems to become the central hub for brokerages.
- **Invest in analytics and AI** to help agents and brokers turn data into actionable insights.
- **Grow international presence** – already have teams in the Philippines, Colombia, and Australia.

## Why Work Here
- **Remote‑first environment** – “Our remote‑first work environment allows you to stay inspired, productive, and engaged while contributing to something great.” [lwolf.com](https://lwolf.com/about/join-the-team)
- **Comprehensive benefits** – Health, vision, dental, mental health support; retirement savings with 50 % match on up to 6 % of earnings; responsible PTO policy.
- **Mentorship and professional development** – Formal mentorship program with experienced leaders, plus access to cutting‑edge learning resources. [lwolf.com](https://lwolf.com/about/join-the-team)
- **Global, diverse team** – Employees in 7 countries; 22 % of staff in technical roles, offering a mix of engineering, product, design, and customer support opportunities.
- **Growth opportunity** – The company is actively hiring (7 open roles as of the latest data) and has a track record of promoting from within; recent CEO transition suggests a new chapter.
- **Meaningful mission** – Work on software that directly impacts how people buy and sell homes, with a focus on “enhancing the human element of real estate.”

## Sources
1. [lwolf.com/about](https://www.lwolf.com/about)
2. [lwolf.com/about/join-the-team](https://lwolf.com/about/join-the-team)
3. [linkedin.com/company/getlwolf](https://linkedin.com/company/getlwolf)
4. [jobs.lever.co/lwolf](https://jobs.lever.co/lwolf)
5. [lwolf.com/leadership](https://www.lwolf.com/leadership)

## Other roles at Lone Wolf Technologies

- [Sr. Product Marketing Manager](https://feeny.ai/job/sr-product-marketing-manager-lone-wolf-technologies-united-states-v2csyjbhg7xt) — United States
- [Director, Product Marketing](https://feeny.ai/job/director-product-marketing-lone-wolf-technologies-united-states-c890xfh4xjcv) — United States
- [Gainsight CS Operations Analyst](https://feeny.ai/job/gainsight-cs-operations-analyst-lone-wolf-technologies-toronto-ebf5cnr44z3w) — Toronto, Canada
- [Propertybase Client Services Specialist](https://feeny.ai/job/propertybase-client-services-specialist-lone-wolf-technologies-australia-5kvtbvrqc13d) — Australia
- [Customer Support Rep (Propertybase)](https://feeny.ai/job/customer-support-rep-propertybase-lone-wolf-technologies-manila-getb2hynp5qz) — Manila, Philippines
- [Software Engineering Manager .NET](https://feeny.ai/job/software-engineering-manager-net-lone-wolf-technologies-cambridge-5kwyc4gmh4tm) — Cambridge, Canada
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