--- title: 'GenAI Engineer at Clarity' canonical: 'https://feeny.ai/job/genai-engineer-clarity-london-v1dw2k4vs542' type: 'job' last_seen: '2026-09-10' --- # GenAI Engineer at Clarity - **Company:** Clarity - **Location:** London, United Kingdom - **Employment:** full-time - **Work type:** onsite - **Posted:** 2025-11-04 - **Last confirmed live:** 2026-09-10 - **Apply:** https://jobs.ashbyhq.com/clarity/e89c4a4c-50d2-49b4-8c17-42f31446ee13 ## Job description ## About Clarity We’re pioneering Agentic AI — systems that don’t just respond, but reason, act, and adapt autonomously in complex workflows. This is about crafting AI Agent Experiences — designing agents that collaborate seamlessly with humans, learn from context, and make every customer interaction faster, smarter, and more empathetic. You’ll own the technical vision and turn requirements into a live, reliable product used by brands like Grubhub, [Booking.com](http://Booking.com), Dropbox, Uber, Careem, and Fubo. You’ll collaborate directly with engineers, other tech leads, directors, and the CTO to evolve ambitious prototypes into a rock‑solid, scalable platform ## What you’ll actually do 50% Build — design & ship - Agentic AI for CX: Real‑time assistants that listen to calls/chats, retrieve from customer KBs, and draft responses with human‑in‑the‑loop controls. - Structured extraction: Schema‑driven pipelines over unstructured text (and other modalities) using retrieval, tool‑use, and robust LLM prompting. - Hybrid anomaly detection: Blend classical time‑series methods (e.g., decomposition, change‑point, forecasting) with LLM‑aware, contextful detectors for seasonality, spikes, step‑changes, and drift. - Novelty discovery: Embedding‑based clustering and drift, topic surfacing, LLM summarization of emerging themes with deduplication and evidence links. - Alerting & scoring: Severity/impact ranking, de‑noising, suppression/cool‑downs, routing, and feedback loops. 25% Architect & scale - Own reliability, latency, and cost. Design online/offline eval harnesses, canaries, and SLAs; operate GPUs/accelerators where needed. - Stand up and harden RAG pipelines (indexing, retrieval policies, grounding, guardrails) and agent frameworks. - Take basic infra ownership on GCP (or AWS/Azure): networking, autoscaling, CI/CD, IaC, observability, and cost tuning. - Participate in on‑call for your area and drive root‑cause analysis with crisp follow‑ups. 15% Collaborate - Pair with back‑end & front‑end to wire extractors/detectors and agents into ticketing, voice, and analytics stacks (APIs, webhooks, real‑time streams). - Partner with PMs/CX to evolve taxonomies, schemas, and guardrails; translate business problems into shipped ML features. 10% Align & showcase - Gather requirements from CX and product leads, demo new capabilities to execs & customers, and document impact with precision/recall, alert quality, latency, and cost metrics. What makes you a great fit - Startup hacker mindset: You self‑start from zero, respect no silos, and carry work from prototype to production. 🛠️ - AI‑native dev tools are your daily drivers: Cursor, v0, Claude Code (or similar). - 7–10 years building production ML/back‑end systems; 2+ years leading while coding. - Expert Python; strong back‑end chops (e.g., FastAPI, gRPC, Postgres, pub/sub/streams). - Agents & RAG: Fluency with at least one agent framework (ADK preferred). Proven track record shipping AI agents and building RAG pipelines. - LLM + DS depth: Prompting/tooling, retrieval design, LLM evals; hands‑on with time‑series analysis (forecasting, change‑point, drift). - Cloud & ops: Basic infra ownership on GCP (or AWS/Azure): networking, autoscaling, CI/CD, IaC, observability, and cost control. - Communication: You explain results clearly, align stakeholders, and write crisp docs. Bonus points - DevOps wizardry; GPU/accelerator experience. - Multimodal pipelines (text + voice + screenshots). - Prior experience in contact center/CX analytics or novelty/anomaly systems. - Founder or founding engineer experience ## About Clarity ## Company Overview - **One-liner**: Clarity is a security-first AI customer experience platform that combines customer service automation, AI agents, and voice-of-customer insights to help regulated enterprises close the loop on support issues. - **Entity Type**: Private (Series A funding led by Prosus Ventures) - **Headquarters**: London, United Kingdom - **Founded**: 2022 - **Founders**: Abed Kasaji (CEO) and Pavel Kotchetkov (CTO) ## Core Business - **Primary industry**: AI-powered customer service and customer experience (CX) software, with a strong focus on security and compliance. - **Target customers**: B2B, primarily mid-market and enterprise companies in regulated industries such as fintech, banking, telco, and healthtech. Notable customers include OpenAI, Booking.com, Saudi Electric, Tabby, Careem, and CALO. - **Mission or purpose statement**: "Make every customer experience better" by providing secure, compliant AI that helps companies truly hear their customers. ## Products & Services - **AI Agents**: Smart AI customer support agents that give accurate, rule-following answers from a company’s knowledge base, with built-in guardrails, human-in-the-loop oversight, and the ability to auto-resolve repeat issues. (SaaS) - **Voice of Customer**: A platform that aggregates chats, reviews, social media, and other feedback into one view to surface themes, track sentiment, and close the loop by turning conversations into product improvements. (SaaS) - **Agentic Customer Service**: Combines the above two — AI agents that not only answer questions but also automate routing, escalate to the right team, and drive resolution at scale. (SaaS) ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company) - **Key Metric**: Total funding — Series A round led by Prosus Ventures, with participation from STV AI Fund (backed by Google) and Sukna Ventures. The company also raised a seed round in 2023. Exact amounts not disclosed in search results. - **Notable Investors/Partners**: Prosus Ventures, STV AI Fund, Sukna Ventures. Also listed on Google Cloud Marketplace. - **Growth Signals**: - Headcount grew 129% year-over-year to 33 employees (as of mid-2026). - Platform serves over 20 million global subscribers and processes 700 million monthly customer interactions (per website). - Customer base includes high-profile names like OpenAI, Booking.com, and Careem. - Active hiring for 4 roles (GenAI Engineer, Full Stack Tech Lead, Product Manager – Voice of the Customer, Senior Data Engineer). ## Competitive Advantages - **Security-first design**: SOC 2 compliant, GDPR and HIPAA compliant, with data encryption in transit and at rest, role-based access, and full audit logs. Built-in guardrails (limits, approvals, audit trails) to prevent hallucinations and unsafe outputs. - **Regulatory focus**: Designed for regulated industries from the ground up, not as an afterthought. - **Closed-loop system**: Uniquely combines AI support, voice of customer, and product improvement in one platform, helping teams fix root causes rather than just tickets. - **Strong backers**: Funding from Prosus Ventures and a Google-backed AI fund provides credibility and resources. ## Strategic Focus - **Current priorities**: Expanding in regulated sectors (fintech, banking, healthtech), deepening AI capabilities (especially agentic workflows), and scaling through go-to-market partnerships (e.g., Google Cloud Marketplace). - **Direction for growth**: Building a global presence with offices in London, NYC, and Riyadh, and targeting enterprise customers across EMEA, North America, and the Middle East. ## Why Work Here - **Culture**: Fast-moving, humble, collaborative team that values customer obsession, craftsmanship, reliability, and thinking like owners. Employees have direct exposure to founders and investors. - **Remote/hybrid policy**: Flexible remote work options, with at least 2 days a week in the London office. Access to every WeWork location worldwide. - **Notable perks**: - Unlimited holiday - £500 yearly budget for courses, events, and upskilling - Meaningful equity in a growing company - ChatGPT Plus subscription - Team events and retreats - Freedom to pitch and run with your own ideas - **Engineering culture**: Emphasis on using the best tools, co-debugging, and high-craft execution. Employees get regular exposure to how a VC-backed AI startup operates. ## Sources 1. [onclarity.com](https://www.onclarity.com/careers) – Careers page with benefits, culture, and values 2. [onclarity.com](https://www.onclarity.com/) – Product overview, security features, and customer metrics 3. [onclarity.com](https://www.onclarity.com/about) – About page with founders, values, and investors 4. [builtin.com](https://builtin.com/company/clarity-onclaritycom) – Company profile with employee count, offices, and job listings 5. [linkedin.com](https://uk.linkedin.com/company/onclarity) – LinkedIn company page with employee growth, funding, and team details ## Other roles at Clarity - [Senior Data Engineer](https://feeny.ai/job/senior-data-engineer-clarity-london-ahjqww7vv1j8) — London, United Kingdom - [Product Manager – Voice of the Customer](https://feeny.ai/job/product-manager-voice-of-the-customer-clarity-london-1m5d60prq3k3) — London, United Kingdom - [Web: Full Stack Tech Lead](https://feeny.ai/job/web-full-stack-tech-lead-clarity-london-j40495w4mx03) — London, United Kingdom - [GenAI Engineer](https://feeny.ai/job/genai-engineer-capco-brno-kdaawzk1phw1) — Brno, Czech Republic - [GenAI Engineer](https://feeny.ai/job/genai-engineer-capco-prague-5avremkhese2) — Prague, Czech Republic - [GenAI Engineer](https://feeny.ai/job/genai-engineer-capco-kosice-hhsjf5673s9d) — Kosice, Slovakia - [GenAI Engineer](https://feeny.ai/job/genai-engineer-capco-bratislava-r8x1vrdt9ctn) — Bratislava, Slovakia