---
title: 'General Applications at Proto'
canonical: 'https://feeny.ai/job/general-applications-proto-new-york-new-york-1dbvpexwj0h4'
type: 'job'
last_seen: '2026-09-10'
---

# General Applications at Proto

- **Company:** Proto
- **Location:** New York New York, United States
- **Posted:** 2025-10-20
- **Last confirmed live:** 2026-09-10
- **Apply:** https://job-boards.greenhouse.io/proto/jobs/5684424004

## Job description

Hello, and thank you for your interest in opportunities at Proto.

Even if we do not have a current opening that aligns with your experience, we’d still love to hear from you. Please send a note of interest, along with your resume and/or portfolio.

## About Proto

## Company Overview
- **One-liner**: Proto provides inclusive AI workflows for emerging markets, specializing in sovereign AI solutions for regulators, public services, and enterprises.
- **Entity Type**: Private (Series A)
- **Headquarters**: Waterloo, Canada (with regional hubs in Kigali, Rwanda and Bonifacio Global City, Philippines)
- **Founded**: 2018
- **Founders**: Curtis Matlock (CEO), with co-founders Noella Dushime, Nino Columna, Weiying Kok, and Andy Jung

## Core Business
- **Primary industries**: AI, government technology, financial services, healthcare, telecommunications
- **Target customers**: B2B – central banks, government agencies, healthcare providers, financial institutions, telcos; primarily in emerging markets (Africa, Southeast Asia)
- **Mission**: “Deploy inclusive AI workflows” and “ensure equal access to AI regardless of language, income or geography”

## Products & Services
- **Proto AI Agent**: Multilingual, multimodal AI agent for customer engagement, grievance redress, scam reporting, and dispute resolution. Supports voice, text, and local languages. Deployed on sovereign infrastructure.
- **Inbox Co-pilot**: AI-powered mediation and translation tool that resolves disputes by training on conversation history.
- **Insight Advisor**: Analytics and emotion analysis engine that generates actionable insights from customer interactions and workspace data.
- **Embedded Advisors & Co-pilots**: Customizable AI assistants for regulated entities (HIPAA, GDPR, SOC 2 Type II, ISO 27001 compliant).

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total funding – Series A raised in 2022 (amount not publicly disclosed). Processes over 35 million AI interactions across 20+ languages as of 2025.
- **Notable Investors/Partners**: Gates Foundation, Government of Canada, African Development Bank, National Bank of Rwanda, Central Bank of the Philippines, The Medical City, PhilCare, FINCA. Accelerator alumni of NextAI and Creative Destruction Lab. Recognized by Inclusive Fintech 50 (Visa, MetLife, IFC, Accion) and G20 TechSprint.
- **Growth Signals**: Expanded into Sub-Saharan Africa (2021), partnered with Gates Foundation and Canada’s government for national AI systems (2024), recognized by G20 TechSprint for grievance redress work (2025). Focus on anti-scam, patient experience, and insight advisor use cases (2026).

## Competitive Advantages
- **Sovereign AI deployments**: Models run on dedicated, locally hosted infrastructure, appealing to governments and regulated entities.
- **Local language support**: Covers low-resource and mixed languages (e.g., Tagalog, Kinyarwanda) that major AI platforms ignore.
- **Security & compliance**: SOC 2 Type II, HIPAA, ISO 27001, GDPR – critical for public sector and healthcare clients.
- **Reverse innovation**: Builds and proves AI in emerging markets before redeploying in developed economies.
- **Deep domain expertise**: Focus on grievance redress, financial inclusion, and patient experience – niche but high-impact.

## Strategic Focus
- **Current priorities**: Anti-scam center, patient experience optimization, and Insight Advisor use cases to maximize social impact.
- **Growth direction**: Scaling sovereign AI across more low- and middle-income countries, deepening partnerships with central banks and health ministries.

## Why Work Here
- **Remote-first**: Full remote work from anywhere with stable internet.
- **Culture & values**: Strong emphasis on diversity, equity, and inclusion; refugee-friendly hiring; global team spanning Asia, Africa, and North America.
- **Compensation & perks**: High & equal salaries (location-adjusted), stock options for leadership roles, visa support, tech device reimbursement, and company retreats.
- **Impact**: Work on projects that directly improve financial inclusion, healthcare access, and citizen engagement in underserved communities.
- **Engineering culture**: Multinational team led by NLP experts; focus on practical AI for real-world constraints (low bandwidth, local languages).

## Sources
1. [proto.cx/careers](https://www.proto.cx/careers)
2. [proto.cx](https://www.proto.cx/)
3. [proto.cx/about](https://www.proto.cx/about)
4. [LinkedIn](https://ca.linkedin.com/company/proto-cx)
5. [FlexJobs](https://www.flexjobs.com/remote-jobs/company/protocx)

## Other roles at Proto

- [Director, Experience Design](https://feeny.ai/job/director-experience-design-proto-new-york-new-york-tgmbnqwf59pm) — New York New York, United States
- [Director, Product Strategy](https://feeny.ai/job/director-product-strategy-proto-new-york-new-york-ngg0a7bvr0f3) — New York New York, United States
- [Director, Engagement](https://feeny.ai/job/director-engagement-proto-new-york-new-york-81xas576sk6b) — New York New York, United States
- [Personal Assistant](https://feeny.ai/job/personal-assistant-proto-remote-6xkfdvsk03h2)
- [Director, Marketing & Communications Strategy](https://feeny.ai/job/director-marketing-communications-strategy-proto-new-york-new-york-kzrax7wc8rfz) — New York New York, United States
- [General Applications](https://feeny.ai/job/general-applications-darkhorse-emergency-remote-smhssn9akaex)
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