---
title: 'General Consideration - Customer Experience at onX'
canonical: 'https://feeny.ai/job/general-consideration-customer-experience-onx-missoula-montana-hxvx0386fvxt'
type: 'job'
last_seen: '2026-09-10'
---

# General Consideration - Customer Experience at onX

- **Company:** onX
- **Location:** Missoula Montana, United States
- **Posted:** 2023-05-02
- **Last confirmed live:** 2026-09-10
- **Apply:** https://job-boards.greenhouse.io/onxmaps/jobs/4231766006

## Job description

## ABOUT onX

We’re a team of builders, adventurers, and risk takers using technology to help people confidently explore the outdoors. Driven by our mission to awaken the adventurer inside everyone, we build products that optimize every outdoor experience and inspire confidence to get out and go further.

We’re a high-growth tech company. The pace is fast, the work takes grit, and ambiguity is part of the job. As the world changes around us, we adapt - continuously evolving how we build, prioritize, and deliver.

Our business moves quickly, and there’s real opportunity to shape what we build next. Each of our verticals - Hunt, Offroad, Backcountry, and Fish - is at a different stage of maturity, which means the challenges you encounter and the impact you have will vary depending on where you sit and what the business needs most.

We operate with an experimentation mindset, continually iterating and improving how we solve problems. We expect our people to use the latest tooling, including AI, thoughtfully and responsibly, pairing human judgment with technology to increase quality, speed, and impact.

Our impact comes to life through the products we build, in the stories of our customers, and in our growing commitment to land stewardship and recreational access.

General Application Information

This is not for a specific role. By applying here, you're joining our talent pool for future opportunities.

While submitting this general application adds your profile to our Customer Experience talent pool for future consideration, we highly encourage you to check our careers page regularly and apply directly to any open positions that align with your qualifications and interests. This ensures you're actively considered for roles that match your skills, as we typically prioritize applications to specific job postings first when filling open positions.

## CUSTOMER EXPERIENCE

Represent onX in enthusiastic interactions with a community of customers who love and trust the brand. Collaborate with colleagues company-wide who seek your expertise in the customer experience and who invest in customer outcomes.

Even if there isn’t an immediate opening in Customer Experience that matches your background, we’d love to keep your info on hand for future opportunities. Submit a general application here, and in your cover letter, let us know why you’re passionate about onX and what unique skills you bring!

Just a reminder: This general application won’t replace applying for specific roles, so be sure to check back often and apply for any openings that fit your skills and experience.

Want to stay connected? Follow us on [LinkedIn](https://www.linkedin.com/company/onxmaps)!

## WHERE TEAM MEMBERS ARE LOCATED

Location requirements will vary by role and will be detailed in the specific job postings.

Our Customer Experience team is predominately based in Missoula, where they have a hybrid of onsite and home office work model.

## HOW YOU’LL BE COMPENSATED

Compensation details will be job-specific and outlined in individual postings.

onX is committed to compensating all employees fairly and equitably for their contributions. The pay range for any position will vary based on experience, skills, certifications, and education among other factors as required in the job description. In addition, full-time onX employees are eligible for a grant of common share options with a vesting schedule and a potential annual bonus of 10% based on company performance.

At onX, we believe that unique perspectives make us stronger. By bringing together people with different experiences, ideas, and viewpoints, we fuel innovation and move closer to our mission of awakening the adventurer in everyone. We are proud to be an equal opportunity employer and are committed to fairness not only in hiring, but also in development, compensation, and promotion. Our goal is to build an inclusive community where every team member can show up authentically and thrive. Together, we win as one team. Come join us!

onX Maps will never ask for credit card or SSN details during the initial application process. For your digital safety, apply only through our legitimate website at [onXmaps.com](http://onxmaps.com/) or directly via our [LinkedIn page.](https://www.linkedin.com/company/onxmaps)

onX does not sell any Personal Information, but we may transfer employment related records to our service providers or third parties that provide business services to onX or as required by law. For more information, see our [Privacy Policy](https://www.onxmaps.com/privacy-policy).

As part of our interview process, your conversation may be recorded for documentation purposes to allow interviewers to focus fully on the discussion. Recordings are confidential and accessible only to authorized personnel. Please note, onX respects all applicable laws regarding recording consent, and you will have an opportunity to opt-out if preferred.

## About onX

## Company Overview
- **One-liner**: onX builds GPS mapping applications for outdoor recreation, providing users with detailed topographic maps, private and public land ownership data, and route-finding tools for hunting, off-roading, and backcountry exploration.
- **Entity Type**: Private (Growth Stage)
- **Headquarters**: Missoula, Montana, United States
- **Founded**: 2009
- **Founders**: Eric Siegfried

## Core Business
- **Primary industry**: Outdoor Recreation Technology / Digital Mapping / Geospatial Data
- **Target customers**: B2C (hunters, off-roaders, backcountry adventurers, anglers); B2B (land management agencies, conservation partners)
- **Mission statement**: "To awaken the adventurer inside everyone."

## Products & Services
- **onX Hunt**: A premium GPS app designed for hunters, showing public/private land boundaries, property owner information, and topographic maps. Type: SaaS (mobile app + web).
- **onX Offroad**: A navigation app for off-road vehicle enthusiasts, featuring trail maps, difficulty ratings, and route planning. Type: SaaS (mobile app + web).
- **onX Backcountry**: A navigation app for hikers, backpackers, and climbers, offering detailed trail networks and offline maps. Type: SaaS (mobile app + web).
- **onX Fish**: (In development, Senior Product Designer - Fish role listed) An upcoming app likely focused on fishing locations and waterway data. Type: SaaS (mobile app).

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company).
- **Key Metric**: Total headcount of ~500+ employees (based on job listings and team size); Revenue not publicly disclosed.
- **Notable Investors/Partners**: Not publicly disclosed from the provided search results. However, the company has a dedicated Corporate Development team, suggesting active strategic partnerships and potential fundraising.
- **Growth Signals**: Actively hiring across multiple departments (Engineering, Product, Geospatial, Marketing, Finance, Customer Experience). Expanding product line with a new "Fish" app. Distributed workforce with "Basecamps" across the US (Montana, Texas, Colorado, Minnesota, Oregon, Utah, Washington).

## Competitive Advantages
- **First-Mover in Land Data**: Founded in 2009, onX was the first company to make public/private land boundary data easily accessible on mobile devices, creating a strong brand in the hunting community.
- **Comprehensive Data Set**: Proprietary, high-accuracy land ownership and public access data that is difficult for competitors to replicate.
- **Mission-Driven Brand**: Deeply integrated with land access advocacy and conservation, creating strong customer loyalty and a clear purpose beyond profit.
- **Multi-Sport Ecosystem**: Expanding from a single hunting app to a suite of products covering hunting, off-roading, backcountry travel, and fishing, creating a cross-sell opportunity and a wider user base.

## Strategic Focus
- **Product Expansion**: Launching new vertical-specific apps (e.g., onX Fish) to capture adjacent outdoor recreation markets.
- **Growth & Monetization**: Actively hiring for a "Senior Product Manager - Growth & Monetization" and "Senior Product Manager - Hunt," indicating a focus on improving user acquisition, retention, and revenue per user.
- **Geospatial Data Leadership**: Continued investment in geospatial analysis and content operations to maintain data quality and coverage.
- **Land Access Advocacy**: A core part of the company's DNA, funding projects and working with policymakers to secure public access to land, which also serves as a powerful brand differentiator.

## Why Work Here
- **Mission with Impact**: Employees directly contribute to products that help people explore the outdoors and protect public land access. The company emphasizes that "your work has lasting impact."
- **Flexible Work Culture**: onX is a "distributed" company with a physical headquarters in Missoula, MT, and "virtual Basecamps" across the US. They emphasize flexibility and the ability to "work in the landscapes that inspire you."
- **Growth & Autonomy**: The culture is described as "a place for builders who want to keep stretching their skills." Employees are encouraged to chart their own path with support and feedback.
- **Strong Total Rewards**: Benefits include a no-monthly-cost medical plan, equity grants, 401(k) matching, generous PTO, paid parental leave, and "Get Out, Get Active" funds to spend time outdoors.
- **Outdoor Industry Perks**: Employees get elite access to all onX apps and discounts with leading outdoor brands.
- **Engineering Culture**: Focus on solving meaningful problems for users. Roles like "Android Engineer III - Growth" and "iOS Engineer III - Offroad" show a product-focused engineering org.

## Sources
1. [onxmaps.com](https://www.onxmaps.com/about)
2. [onxmaps.com](https://www.onxmaps.com/careers)
3. [onxmaps.com](https://www.onxmaps.com/careers/teams-and-culture)
4. [onxmaps.com](https://www.onxmaps.com/careers/benefits)
5. [greenhouse.io](http://job-boards.greenhouse.io/onxmaps)

## Other roles at onX

- [Full-Stack Engineer](https://feeny.ai/job/full-stack-engineer-onx-austin-05rhckx0adn5) — Austin, TX / Bozeman, MT / Denver, CO / Free Solo / Kalispell, MT / Minneapolis, MN / Missoula, MT / Portland, OR / Salt Lake City, UT / Seattle, WA
- [Android Engineer III - Hunt](https://feeny.ai/job/android-engineer-iii-hunt-onx-bozeman-montana-bb736heen1af) — Bozeman Montana, United States
- [Director, Growth Engineering](https://feeny.ai/job/director-growth-engineering-onx-missoula-montana-s0fzqddfnycn) — Missoula Montana, United States
- [Senior Lifecycle Marketing Manager - Hunt](https://feeny.ai/job/senior-lifecycle-marketing-manager-hunt-onx-austin-texas-w67myrc7nx7y) — Austin Texas, United States / Bozeman Montana, United States / Denver Colorado, United States / Kalispell Montana, United States / Minneapolis Minnesota, United States / Missoula Montana, United States / Portland Oregon, United States / Salt Lake City Utah, United States / Seattle Washington, United States
- [Access and Stewardship Program Director](https://feeny.ai/job/access-and-stewardship-program-director-onx-austin-texas-cdsvm4s23jrq) — Austin Texas, United States / Bozeman Montana, United States / Denver Colorado, United States / Kalispell Montana, United States / Minneapolis Minnesota, United States / Missoula Montana, United States / Portland Oregon, United States / Salt Lake City Utah, United States / Seattle Washington, United States
- [Senior Product Manager - Content (Offroad)](https://feeny.ai/job/senior-product-manager-content-offroad-onx-austin-texas-kkc7r57nj142) — Austin Texas, United States / Bozeman Montana, United States / Denver Colorado, United States / Kalispell Montana, United States / Minneapolis Minnesota, United States / Missoula Montana, United States / Portland Oregon, United States / Salt Lake City Utah, United States / Seattle Washington, United States
- [Senior PR Manager](https://feeny.ai/job/senior-pr-manager-onx-austin-texas-t5jcsmydtc2p) — Austin Texas, United States / Bozeman Montana, United States / Denver Colorado, United States / Kalispell Montana, United States / Minneapolis Minnesota, United States / Missoula Montana, United States / Portland Oregon, United States / Salt Lake City Utah, United States / Seattle Washington, United States
- [Senior Product Manager - User Generated Data](https://feeny.ai/job/senior-product-manager-user-generated-data-onx-austin-texas-43ea33kqdhqn) — Austin Texas, United States / Bozeman Montana, United States / Denver Colorado, United States / Kalispell Montana, United States / Minneapolis Minnesota, United States / Missoula Montana, United States / Portland Oregon, United States / Salt Lake City Utah, United States / Seattle Washington, United States
- [Site Reliability Engineer III](https://feeny.ai/job/site-reliability-engineer-iii-onx-bozeman-montana-zxfspmebzsk8) — Bozeman Montana, United States
- [Senior Legal Counsel](https://feeny.ai/job/senior-legal-counsel-onx-austin-wzj2n63j9mf3) — Austin, TX / Bozeman, MT / Denver, CO / Free Solo / Kalispell, MT / Minneapolis, MN / Missoula, MT / Portland, OR / Salt Lake City, UT / Seattle, WA