---
title: 'General Manager, Field Service Operations at ResQ'
canonical: 'https://feeny.ai/job/general-manager-field-service-operations-resq-texas-g04xgm71brqz'
type: 'job'
last_seen: '2026-09-08'
---

# General Manager, Field Service Operations at ResQ

- **Company:** ResQ
- **Location:** Texas
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-13
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.ashbyhq.com/resq/6eb3512a-f4c8-4221-bd3e-83c82dafb33b

## Job description

ResQ is an all-in-one facilities 🛠️ management platform built for fast-growing facilities and trades businesses. Thousands of service companies trust ResQ to streamline their repair and maintenance operations while enhancing profitability.

Our mission to "create economic empowerment for the service industry" drives everything we do. We are deeply committed to supporting local trades and facilities - the vital backbone of our communities. These unsung heroes pour years of grit, sweat, and sacrifice into building their companies, often facing significant challenges.

Many local service businesses face intense competition from larger corporations equipped with substantial resources and market advantages. ResQ is changing that by providing local businesses with intelligent, AI-powered tools that enable these businesses to operate more efficiently, intelligently, and profitably. We believe that when local service businesses succeed, entire communities 🫶 thrive. That’s why ResQ is dedicated to empowering the individuals who keep our world running smoothly.

Keep reading to learn more about the problem we are solving for our customers!

ResQ recently launched ResQ Service Group (RSG), a new commercial services line focused on repair, maintenance, and service solutions for multi-site commercial facilities. As we scale RSG, we’re hiring a General Manager, Field Service Operations to build and grow our internal HVAC/R technician program. You will own the field organization end-to-end, from technician hiring and technical standards to service operations, customer experience, and financial performance.

This is a hands-on role for someone with deep HVAC/R expertise who can build a high performing commercial service organization and replicate it across multiple markets.

What you will do:

- Build & Lead Technicians 🧰: Build the recruiting, assessment, onboarding, and retention process for HVAC/R technicians. Hire and develop service managers, lead technicians, and field technicians through clear performance standards, ride-alongs, technical audits, coaching, and corrective action.
- Technical & Field Operations📝 : Establish licensing, insurance, vehicle, tool, safety, and background-check requirements, along with technical SOPs, diagnostic standards, job documentation, pricing guardrails, and escalation procedures. Own dispatch, capacity, utilization, first-time completion, callbacks, SLAs, and customer satisfaction.
- Commercial & Financial Performance 💰: Own the service P&L, including labour productivity, overtime, fleet, parts, warranty expense, and gross margin. Build service-sales capabilities across repairs, replacements, maintenance agreements, and account expansion, partnering with Sales and Operations on estimating, scope validation, and complex opportunities.
- Scale Service Operations 📈: Drive efficient service operations and determine when markets can support additional internal technicians. Build a repeatable operating model that can be successfully launched and scaled across new RSG markets.

Who You are:

- 5+ years of HVAC/R experience and 3+ years managing technicians, dispatch, or service operations.
- Strong commercial HVAC/R experience and the technical ability to diagnose difficult jobs and assess technician competency; residential-only experience is insufficient.
- Proven experience hiring and developing technicians while owning key service metrics such as revenue, utilization, gross margin, callbacks, and customer satisfaction.
- Experience selling or leading service sales, including repairs, replacements, maintenance agreements, or account expansion.
- Must hold an active Class A HVAC/R contractor license, or equivalent unrestricted state license, required to perform and supervise commercial HVAC/R work in the state where the role is based.
- Ability to travel approximately 25–40% and to travel between Canada and the United States.

Want to learn more? 👀 Keep Reading!

We are a mission-driven team and have a big vision to revolutionize the service industry. While on that journey, we recognize that building a startup is very hard. Turning vision into reality in a fast-growing environment takes superhuman efforts and is often one of the most difficult, yet rewarding, things one can do.

We do our best to ensure transparency during all stages of the interview process but we realize it's a lot of information 📚 to take in at once so we wanted to centralize everything to make it easier for you to navigate through. We have created a Talent Notion page which will help you learn more about us during the recruitment process.

WE ARE SPILLING THE TEA 🫖 ON ALL THINGS RESQ, CLICK HERE https://www.notion.so/getresq/Joining-ResQ-e32fcd0e5d4b4278b7f99e45004c0b2e IF YOU WANT ACCESS TO THE INSIDE SCOOP 💬 TELL YOUR FRIENDS, BECAUSE SHARING 🫶 IS CARING 🧡 _____________________________________________________________

ResQ strongly believes that diversity of experience, perspectives, and background will result in a better environment for our employees and a better product for our users. ResQ is an equal opportunity employer. We do not discriminate against applicants based on race, colour, religion, sex, national origin, or disability, or any other status or condition protected by Ontario or local law. ResQ is committed to workplace diversity and will provide accommodation to applicants with disabilities throughout the hiring process.

Not Sure You Meet all the Requirements? We know the confidence gap https://www.theatlantic.com/magazine/archive/2014/05/the-confidence-gap/359815/can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you!

## About ResQ

## Company Overview
- **One-liner**: ResQ is an all-in-one platform for the hospitality and trades industries that automates repair, maintenance, and facilities management by connecting operators with service providers.
- **Entity Type**: Private (Series A)
- **Headquarters**: Toronto, Ontario, Canada
- **Founded**: 2018
- **Founders**: Kuljeev Singh (CEO)

## Core Business
- **Primary industry**: Facilities management software / Hospitality technology / Trades marketplace
- **Target customers**: B2B – Restaurants, hospitality brands, and trades/service businesses (SMB to enterprise)
- **Mission or purpose**: Built for the people who keep our communities running and people thriving — helping facility operators and trades businesses spend more time on what they love, providing great customer experiences and growing their businesses.

## Products & Services
- **[ResQ Platform]**: End-to-end repair and maintenance software for restaurants and facilities. Allows users to request, track, manage, and pay for repair and maintenance services in one place. Provides data and insights for better decision-making. Type: SaaS + Marketplace.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Over 10,000 fast-growing hospitality brands and trades businesses trust ResQ, including major chains like KFC, Taco Bell, Pizza Hut, Wendy’s, A&W, Burger King, Tim Hortons, The Keg, Fogo de Chão, Marugame Udon, and Cactus Club Cafe.
- **Notable Investors/Partners**: Investors include FJ Labs and Stanley Tang (co-founder of DoorDash). Last funding round: Series A on August 18, 2022 (amount undisclosed). Also has 33 total investors per Crunchbase.
- **Growth Signals**: Headcount between 51–200 employees (growing); expanding U.S. presence; launched a "Tradesgiving" promotion in November 2024 to honor facility management vendors; trusted by 10,000+ brands.

## Competitive Advantages
- **End-to-end marketplace**: Combines software for request management, vendor coordination, and payment in one platform — solving a fragmented, manual industry problem.
- **Deep industry roots**: Founded by a restaurant owner (KJ Singh) who experienced the pain firsthand when a fridge failure caused $40,000 in food spoilage.
- **Trusted by major enterprise brands**: Partnerships with top QSR and casual dining chains (KFC, Taco Bell, Wendy’s, etc.) provide strong credibility and network effects.
- **Data-driven insights**: Provides operators with analytics to make better maintenance and vendor decisions.

## Strategic Focus
- **Scaling the U.S. market**: Co-founder Mazdak Rezvani leads U.S. Business & Product Development, signaling a push into the American hospitality sector.
- **Automation and intelligence**: Building automation and AI into the platform to help service-driven businesses operate more smoothly.
- **Vendor ecosystem growth**: Strengthening relationships with trades businesses and service providers to expand the supply side of the marketplace.

## Why Work Here
- **Remote-friendly**: Work anywhere in the world for up to 60 days per year.
- **Culture values**: "Deliver WOW Experiences," "Take Extreme Ownership," "Break Through Walls to Win," "Keep your ego at the door." Emphasis on bias for action, founder-level intensity, and compassion.
- **Benefits**: Comprehensive health plans starting day 1, competitive salary and stock options (everyone is an owner), scheduled slow down days for additional downtime, quarterly company outings, parental leave.
- **Team size**: 51–200 employees; fast-growing startup environment with impactful work.
- **Leadership**: Head of People & Talent is Amanda Francis (10+ years HR experience at tech companies). Transparent hiring process.
- **Office/Hybrid**: Toronto, ON headquarters; remote flexibility available.

## Sources
1. [getresq.com](https://www.getresq.com/)
2. [getresq.com/careers](https://www.getresq.com/careers)
3. [getresq.com/about-us](https://www.getresq.com/about-us)
4. [crunchbase.com](https://www.crunchbase.com/organization/resq)
5. [indeed.com](https://www.indeed.com/cmp/Resq-9)

## Other roles at ResQ

- [Controller](https://feeny.ai/job/controller-resq-toronto-5e78531f9gg9) — Toronto, Canada
- [Account Executive](https://feeny.ai/job/account-executive-resq-new-york-2zrmqwy210n2) — New York, NY
- [AI Product Designer](https://feeny.ai/job/ai-product-designer-resq-miami-nehf7pmqn5h7) — Miami, FL