---
title: 'General Operations Specialist at Clarity'
canonical: 'https://feeny.ai/job/general-operations-specialist-clarity-remote-wkgm30858daf'
type: 'job'
last_seen: '2026-10-30'
---

# General Operations Specialist at Clarity

- **Company:** Clarity
- **Location:** Remote
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-30
- **Last confirmed live:** 2026-10-30
- **Apply:** https://jobs.gem.com/clarity/am9icG9zdDqHuNVyOT_RnoN9OBBkRkMn

## Job description

## About the Role

Our teams all rely on strong operational structure and support to keep things running smoothly. As a General Operations Specialist, you’ll help our Operations team turn planned improvements into finished work. You’ll help keep our CRM, hiring tools, and internal documentation in good shape, and make sure projects across our Operations and GTM (Go-to-Market) teams keep moving.

This is a fully remote role for someone early in their career, with the chance to take on real project ownership quickly.

## What You'll Do

- Carry out defined improvements on operations projects from planning to completion.
- Research questions and turn findings into clear summaries that support decisions.
- Track and coordinate operations projects across teams so that nothing stalls without an owner.
- Write clear processes for our growing library that others can rely on. Keep handbooks and support documentation up to date so they remain usable and findable.
- Support our CRM and other third-party tools. Clean up data, build views and reports, and field day-to-day questions from the GTM teams.
- Help People Operations maintain standards and processes across the organization including hiring, onboarding, training, and other company operations as priorities evolve.
- Assist with scheduling and coordination for company-wide meetings and events.
- Perform other duties as required or assigned which are reasonably within the scope of the duties in this job classification.

Candidate Qualifications

- 1 – 2 years of experience in operations, customer success, or a similar role, ideally at a startup or fast-moving team.
- Analytical and meticulous: You notice the small inconsistencies and patterns others miss, and you close loops.
- Process-oriented: You like turning messy work into clear, repeatable steps.
- Curious and coachable: You ask questions, look for context and existing processes before jumping to solutions, and want to learn from those around you.
- A self-starter: You take initiative, work through blockers on your own when you can, and keep work moving without waiting to be asked.
- A steady executor who follows a plan through to completion and flags potential blockers early.
- Interested in owning small projects from start to finish, and building toward larger projects over time.
- Comfortable working with data in spreadsheets (Google Sheets or Excel) and spotting patterns or errors.
- Communicate clearly and professionally with team members across functions.

## Nice to Have

- Hands-on experience in HubSpot or other CRMs (we’ll train you on our HubSpot setup)
- Exposure to using or building automation workflows or similar detail-driven scoped projects
- Previous internal dashboard or database systems experience such as Notion or Gitbook

## Benefits

- You will be paid competitively, receive stock options and have a variety of other benefits, including 100% company-sponsored health, medical and dental insurance.
- Clarity has grown from 0 to 70 employees in under 4 years and is poised for continued growth.
- Clarity is a product focused organization that consistently invests in improving the experience of its school and family users.
- Clarity is a fully remote work environment, but also provides both team specific and company sponsored offsites every year.

## About Clarity

## Company Overview
- **One-liner**: Clarity provides a purpose-built financial aid and school management platform that helps K-12 private schools attract, enroll, and retain modern families while simplifying administrative workflows.
- **Entity Type**: Private (Seed / Venture-stage; total funding between $6.5M and $8.8M per conflicting reports)
- **Headquarters**: Wilmington, Delaware, United States
- **Founded**: 2021
- **Founders**: Brennan Stark (Co-Founder & CEO), Matt Sherman (Co-Founder & CTO), Rich Sedmak (Co-Founder & Board Member)

## Core Business
- **Primary industry**: Education Technology (EdTech) / K-12 Private School Management
- **Target customers**: B2B – K-12 tuition-based private schools (financial aid directors, business officers, enrollment managers); indirectly serves families applying for tuition assistance.
- **Mission**: “Be a trusted guide that helps millions of families to discover, plan for, and access the best educational opportunities for their children” and “Help schools adapt and operate — like the dynamic businesses that they must be — in order to survive, thrive, and best serve the families of the future.”

## Products & Services
- **[Clarity Application](https://www.clarityschools.com/)**: SaaS platform for financial aid applications. Families complete an e-signature form and pull tax documents directly from the IRS, eliminating the need to upload prior-year documents. The application can be completed in under 30 minutes and stores historical data for returning families.
- **Enrollment Contracts & Tuition Payments**: Digital enrollment contract management and tuition billing, including incidental billing.
- **Revenue & Enrollment Tracking**: Real-time dashboard that provides dynamic tracking of revenue, enrollment, and all categories of tuition assistance, with deep analytical insights for strategic decision-making.
- **Customizable Methodology Settings**: Allows schools to align financial aid methodology with their mission using a conditional logic builder and revenue tracker.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total Funding – $6.5M (per Craft.co, citing rounds in 2024 and 2025) or $8.8M (per CBInsights, citing Seed VC-II); conflicting reports.
- **Notable Investors/Partners**: Investors not explicitly named in available sources; talent sources include National Association of Independent Schools (NAIS), Amazon, Community Brands. The company partners with schools through dedicated Client Success Managers.
- **Growth Signals**: Founded in 2021, already serving over 1,000 schools. Headcount of 47 employees (+7% YoY as of 2025). Distributed workforce across the US and Canada. Appears to be in a growth phase with recent funding rounds (2024 and 2025).

## Competitive Advantages
- **Deep Domain Expertise**: Client Success Managers have at least 10 years of experience managing the school processes their product supports, ensuring a “listen-first” approach.
- **Streamlined User Experience**: Families can complete the financial aid application in one sitting (<30 minutes) without uploading tax documents, reducing friction in the enrollment process.
- **Customization & Alignment**: Schools can tailor financial aid methodology to their specific mission, not forced into a one-size-fits-all model.
- **Integrated Platform**: Combines financial aid, enrollment contracts, tuition payments, and analytics in one system, creating synergy between Enrollment and Business offices.

## Strategic Focus
- **Compress Timelines**: The company operates with an “Owl years” philosophy – aiming to achieve in one year what others might take four years to accomplish.
- **Clarity & Efficiency**: Prioritize understanding root causes, active listening, and building processes that increase “smoothness” to enable sustained speed.
- **Product Expansion**: Continue to simplify complex school management processes and deepen the platform’s capabilities for financial decision-making.

## Why Work Here
- **Remote-First Culture**: Employees can work from anywhere in the United States; the company is fully remote.
- **Generous Benefits**: 46 days of PTO per year, equity for full-time employees, 401(k), paid parental leave, wellness stipend, medical/dental/health insurance, and company gatherings.
- **Autonomy & Trust**: The company hires “Clarifiers” who desire autonomy and earn it through consistent performance; default to trust and assume positive intent.
- **Growth Opportunities**: With a small but growing team (~47 employees), employees can have significant impact. The company values bias toward action and ownership.
- **Mission-Driven**: Work that directly helps families access better educational opportunities and supports schools in thriving.

## Sources
1. [clarityschools.com](https://www.clarityschools.com/about-us)
2. [linkedin.com](https://linkedin.com/company/clarityschools)
3. [craft.co](https://craft.co/clarity-financial)
4. [cbinsights.com](https://www.cbinsights.com/company/clarity-8)
5. [builtin.com](https://builtin.com/company/clarity-financial-inc)

## Other roles at Clarity

- [Enrollment Client Success Manager](https://feeny.ai/job/enrollment-client-success-manager-clarity-remote-0n9qkn7gma77)
- [Account Executive](https://feeny.ai/job/account-executive-clarity-remote-m14w6yxew0pv)
- [Product Manager](https://feeny.ai/job/product-manager-clarity-remote-s1jzmazqa7w2)
- [Product Support Operations Specialist](https://feeny.ai/job/product-support-operations-specialist-clarity-remote-s8e7kh5px325)
- [Contracts & Billing Client Success Manager - School Background](https://feeny.ai/job/contracts-billing-client-success-manager-school-background-clarity-remote-wpkkdjdj1mnk)