---
title: 'GeniusIQ Technical Support Analyst at Genius Sports'
canonical: 'https://feeny.ai/job/geniusiq-technical-support-analyst-genius-sports-medellin-antioquia-y2sbzwc9f4vw'
type: 'job'
last_seen: '2026-10-18'
---

# GeniusIQ Technical Support Analyst at Genius Sports

- **Company:** Genius Sports
- **Location:** Medellín Antioquia, Colombia
- **Posted:** 2026-10-15
- **Last confirmed live:** 2026-10-18
- **Apply:** https://boards.greenhouse.io/geniussports/jobs/8014983003?gh_jid=8014983003

## Job description

By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalized than ever before. Learn more at [geniussports.com](http://geniussports.com)

We're upfront about where we use AI in our hiring process. Our guidelines cover our approach to the use of AI, as well as what you can expect during the interview process. Read our full guidelines [here](https://www.geniussports.com/ai-guidelines-and-hiring-process/).

## THE ROLE:

Perform (i.e. SportsTech facing roles in Product, Tech, Commercial & Ops): This role is part of Genius' team that helps sports leagues and teams boost performance on and off the field using cutting-edge tech, analytics, and visual insights.

As a GeniusIQ Technical Support Analyst, you’ll be the go-to for complex, escalated incidents and service requests. Day to day, you’ll troubleshoot across hardware, software, networks, and applications; perform root cause analysis and keep business-critical systems running with minimal downtime. You’ll own issues end-to-end coordinating with engineering, third-line, and vendors while maintaining clear documentation. You’ll also monitor system performance, mentor junior analysts, and communicate clearly with end users and stakeholders.

## WHAT YOU’LL BRING

- Second-Line Support Expertise: 2+ years handling escalations under SLAs, resolving complex issues across multiple platforms.
- Systems and Tools: Proficiency with Google Workspace, Windows Server and Active Directory; Snowflake/T-SQL navigation; API investigation using Postman, HTTP requests, and JSON/XML.
- Networking Foundations: Solid grasp of TCP/IP, DNS, DHCP, VPN, and firewalls, with a habit of proactive monitoring and issue prevention.
- Cloud and DevOps: Experience with Azure or AWS and familiarity with operational tooling such as Jupyter runbooks, Grafana, Ansible, Docker, or Prometheus.
- ITIL and Documentation: Practical experience in incident, problem, and change management, ability to maintain clear SOPs and knowledge base articles.
- Communication and Service: C1 English and strong interpersonal skills to collaborate with IT teams, developers, vendors, and business users.
- Ownership and Mentorship: Highly organized, decisive, and calm under pressure; able to prioritize, improve procedures, and support junior analysts.

IT WILL BE A BONUS IF YOU KNOW

- Certifications in ITIL Foundation, Cisco, or CompTIA.
- Experience with Zendesk or similar enterprise service tools (Jira Service Management, Freshdesk).
- Basic Python or PowerShell to streamline diagnostics and routine tasks.

We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.

As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at[Reward | Genius Sports.](https://www.geniussports.com/reward/)

One team, being brave, driving change

We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at[Culture | Genius](https://www.geniussports.com/culture/).

Let us know when you apply if you need any assistance during the recruiting process due to a disability.

## About Genius Sports

## Company Overview
- **One-liner**: Genius Sports is a sports data and technology company that provides data management, video streaming, and integrity services to sports leagues, bookmakers, and media companies.
- **Entity Type**: Public (NYSE: GENI)
- **Headquarters**: London, United Kingdom
- **Founded**: 2001
- **Founders**: Not publicly available (key executives include Mark Locke, CEO; Jack Davison, CCO; Steven Burton, COO; Nick Taylor, CFO)

## Core Business
- Primary industry: Sports data, analytics, and technology
- Target customers: Sports leagues and teams, sportsbooks and betting operators, media companies and content owners, brands and advertisers (B2B)
- Mission: To champion a more sustainable sports ecosystem for everyone — connecting every moment on the pitch with the fans who consume it.

## Products & Services
- **Perform**: AI-powered sports performance analysis and officiating tools for teams and leagues.
- **Engage**: Fan engagement platform using real-time data, gamification, and personalised campaigns.
- **Bet**: Live betting solutions, including in-game odds and risk management, powered by AI for sportsbooks.
- **GeniusIQ**: AI-driven insights and algorithms for odds, risk, and marketing.
- **Data Capture & Sports Data API**: Real-time data collection and distribution across 240,000+ annual events.
- **FanHub**: Sports-first advertising platform for omni-channel fan activation and media buying.

## Market Standing
- **Valuation/Market Cap**: $586.6 million (as of mid-2026)
- **Key Metric**: Annual revenue of $669.5 million (most recent fiscal year)
- **Notable Investors/Partners**: Apax Partners (acquired in 2018), dMY Technology Group (SPAC merger for NYSE listing in 2021). Partners include major sports leagues and 650+ long-term partnerships.
- **Growth Signals**: 2,600 employees globally (+7.1% YoY); 800+ hires in 2024; operates in 113 countries; acquired Second Spectrum ($200M), Spirable, and FanHub Media.

## Competitive Advantages
- Exclusive official data partnerships with many of the world’s top sports leagues, providing a data moat.
- End-to-end platform covering data capture, AI analytics, betting, fan engagement, and advertising — a full-stack sports technology ecosystem.
- Deep AI and machine learning capabilities applied to live sports data for real-time insights and betting.
- Scale: 240,000+ events covered annually, 650+ partnerships, and a global footprint.

## Strategic Focus
- Continuing to expand AI-driven products (GeniusIQ, Perform) to drive revenue and efficiency for partners.
- Growing the FanHub advertising business to capture more brand spend in sports.
- Deepening relationships with leagues and content owners through data-rich fan experiences and integrity services.
- International expansion, especially in Asia Pacific and Latin America.

## Why Work Here
- **Culture**: Values include “One Team,” “Brave,” and “Drive Change” — collaborative, ambitious, and growth-minded environment.
- **Global Reach**: 18 offices across five continents (London, New York, Sofia, Vilnius, Tallinn, Medellin, Los Angeles, Melbourne, Singapore, Shanghai, and more).
- **Learning & Growth**: Multiple learning programs, skills development opportunities, and a fast-paced setting where everyone is encouraged to make an impact.
- **Wellbeing**: Initiatives promoting work-life balance, employee wellbeing, and a focus on belonging and inclusion.
- **Perks**: Competitive reward packages, job satisfaction, and the chance to work with cutting-edge sports tech and smartest minds in the industry.
- **Work Model**: Not explicitly stated as remote/hybrid; roles are posted with specific locations (London, New York, Medellin, etc.) suggesting office-based or hybrid arrangements.

## Sources
1. [geniussports.com](https://www.geniussports.com/)
2. [geniussports.com/about-us](https://www.geniussports.com/about-us/)
3. [geniussports.com/careers](https://www.geniussports.com/careers/)
4. [linkedin.com/company/geniussports](https://www.linkedin.com/company/geniussports)
5. [craft.co/genius-sports](https://craft.co/genius-sports)

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- [Treasury Manager](https://feeny.ai/job/treasury-manager-genius-sports-saint-helier-sq5g75zwh6a1) — Saint Helier, Jersey
- [Commercial Operations Team Lead](https://feeny.ai/job/commercial-operations-team-lead-genius-sports-varna-cdgbv550kvr4) — Varna, Bulgaria
- [VP of Product, Sports (Legend)](https://feeny.ai/job/vp-of-product-sports-legend-genius-sports-halifax-jj6skm0479gx) — Halifax, Canada
- [Junior Media Buying Executive](https://feeny.ai/job/junior-media-buying-executive-genius-sports-medellin-antioquia-35v5gf0fjdbn) — Medellín Antioquia, Colombia
- [Designer](https://feeny.ai/job/designer-genius-sports-new-york-18ewgfyz3xhh) — New York, NY
- [Statistician Network Coordinator](https://feeny.ai/job/statistician-network-coordinator-genius-sports-medellin-antioquia-3a6h89tzsv2h) — Medellín Antioquia, Colombia
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- [FP&A Manager](https://feeny.ai/job/fp-a-manager-genius-sports-london-2ptjac9jxkkz) — London, United Kingdom
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- [Staff Product Manager, Digital Match Capture](https://feeny.ai/job/staff-product-manager-digital-match-capture-genius-sports-new-york-vswg20ae6rq1) — New York, NY