---
title: 'German-Speaking Customer Service Agent (Live Chat) at The Global Talent Co.'
canonical: 'https://feeny.ai/job/german-speaking-customer-service-agent-live-chat-the-global-talent-co-cape-town-ktj5bde8cmbs'
type: 'job'
last_seen: '2026-09-16'
---

# German-Speaking Customer Service Agent (Live Chat) at The Global Talent Co.

- **Company:** The Global Talent Co.
- **Location:** Cape Town, South Africa
- **Employment:** contract
- **Work type:** remote
- **Posted:** 2026-08-21
- **Last confirmed live:** 2026-09-16
- **Apply:** https://jobs.ashbyhq.com/the-global-talent-co/6f7dfb43-b7a3-4968-bdc4-be52f9d130a4

## Job description

German-Speaking Customer Service Agent (Live Chat) Contract | Remote | Flexible, Demand-Based Hours

About The Global Talent Co. We connect exceptional global talent with innovative technology and lifestyle companies worldwide. Our mission: everyone deserves equal access to opportunity, regardless of where they were born. Join our community of 25,000+ professionals building meaningful careers with leading international companies.

## About the Company You'll Be Working With

You'll be joining a high-energy, fast-growing European consumer brand in the drinks space, with a strong digital presence, a passionate customer base, and a culture that genuinely cares about experience. This is a lean, dynamic team where your work has a direct and visible impact.

The Opportunity We're building a bench of German-Speaking Customer Service Agents to support the brand's DACH customers during peak periods. This is a flexible, demand-based arrangement built around the brand's busiest moments, including monthly campaigns and bigger seasonal peaks like Black Week and the pre-Christmas period. Here's how it works: agents are guaranteed a baseline of 20 hours per week, with the opportunity to scale up significantly during peak periods. Planned hours will typically be communicated in advance (around a month ahead), with additional hours agreed at short notice if unexpected demand spikes come up. This is an initial fixed-term contract running through the end of Q4 2026, with the possibility of extension into 2027 depending on how demand tracks. This is a live chat-only role. You won't be on the phone, but you will be the face of the brand in writing, so strong written German is just as important as your customer service instincts. You'll be handling customer enquiries, resolving complaints, and making sure every interaction reflects the brand's standards. Because the work is concentrated around campaign bursts (typically 1–2 weeks at a time), we're looking for agents who are genuinely available and responsive during these windows, even if the exact days and hours have some flexibility. If you take pride in clear communication, stay calm when things get busy, and know your way around an ecommerce environment, we'd love to hear from you.

## What You'll Be Doing

- Handling customer enquiries and complaints via live chat, professionally, promptly, and in German
- Flexing your availability up during campaign peaks, including monthly campaigns and seasonal peaks like Black Week and pre-Christmas
- Resolving issues with empathy and efficiency, ensuring customers feel heard and helped
- Representing the brand's voice accurately across every interaction
- Identifying recurring issues or patterns and flagging them to the wider team
- Keeping records accurate and up to date
- Collaborating with internal teams where needed to resolve customer issues end-to-end

## What We're Looking For

- Native or near-native German speaker, this is a firm requirement; all customer communication is in German
- Excellent written German, clear, warm, and professional; this will be assessed during the interview process
- Prior experience in an ecommerce environment, you understand how online retail works and what customers expect
- Some background in customer-facing communication, whether via chat, email, or phone
- Calm under pressure and comfortable handling complaints or difficult interactions with professionalism
- Genuinely available for demand-based scheduling, comfortable with a flexible, campaign-driven workload rather than fixed weekly hours beyond the guaranteed baseline
- Able to commit to a guaranteed baseline of 20 hours per week, with openness to scaling up significantly during peak periods
- Reliable and self-motivated, you manage your own schedule and follow through on your commitments
- Comfortable working remotely and independently within a structured team environment

## What's On Offer

- Competitive hourly rate (discussed during the interview process)
- Fully remote position, work from anywhere
- Guaranteed baseline of 20 hours per week, with the opportunity to scale up during peak periods
- Fixed-term contract through the end of Q4 2026, with potential to extend into 2027 based on demand
- Flexible scheduling within each campaign window
- Paid annual leave (pro-rated to hours)
- Exposure to a fast-moving, high-growth consumer brand
- Access to The Global Talent Co.'s wider professional community of 25,000+ global professionals

At The Global Talent Co., we believe great talent exists everywhere. We're proud to connect professionals across the globe with companies that value what they bring.

## About The Global Talent Co.

## Company Overview
- **One-liner**: The Global Talent Co. connects innovative US and EU tech companies with pre-vetted, AI-powered marketing and tech professionals from Latin America, South Africa, and other global regions, serving as an Employer of Record.
- **Entity Type**: Private (Bootstrapped)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2020
- **Founders**: Roman Kirsch (Founder & Investor), Brett Stapper (Co-Founder & Investor)

## Core Business
- Primary industry/industries: Marketing Services, HR Tech, Talent Marketplace
- Target customers: B2B — US and EU tech startups, SaaS companies, consumer businesses, and agencies seeking remote marketing and tech talent
- Mission or purpose statement: "Our mission is to solve this by creating jobs, unlocking opportunities, and building careers that change lives." The company envisions a world where talent is global, intelligent, and unstoppable, aiming to place 3,333 AI-powered marketing professionals into global opportunities by 2027.

## Products & Services
- **Global Talent Marketplace & Employer of Record (EOR)**: A platform that finds, vets, hires, pays, and manages remote professionals. The company acts as the legal employer, handling payroll, compliance, local benefits, taxes, and HR administration in over 30 countries.
- **AI-Powered Matching & Vetting**: An AI-driven system that assesses candidates through automated assessments and manual interviews, connecting companies with the top 1% of talent from a network of 450,000+ pre-vetted professionals.
- **Proprietary AI Training (MIRA AI)**: All marketing professionals hired through the platform receive extensive training in leading AI platforms (ChatGPT, Claude) and work alongside "MIRA AI," the company's proprietary AI-driven marketing assistant, designed to amplify their expertise.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Over 450,000 pre-vetted professionals in their talent network; 200 total employees (per Built In); 18 employees on LinkedIn (likely core team); 188 active job postings.
- **Notable Investors/Partners**: Not publicly disclosed (appears bootstrapped). Partners include US and EU tech startups.
- **Growth Signals**: High job posting growth (+12.6% monthly, +144.2% quarterly); expanding into new regions (South Africa, Latin America, Europe); strong LinkedIn follower growth (+52.2% yearly); operating in 8 countries.

## Competitive Advantages
- **AI-Centric Model**: Differentiates by explicitly training all marketing talent on AI tools (ChatGPT, Claude) and providing its own proprietary AI assistant (MIRA AI), creating a "next-generation AI-powered marketing workforce."
- **Risk Mitigation for Clients**: Offers a unique "talent guarantee" with unlimited free replacements and 30-day off-boarding notice, reducing hiring risk for startups.
- **Cost Arbitrage**: Clients save 50-70% compared to local US/EU hires while accessing top-tier talent from Latin America and South Africa.
- **Community Building**: Creates in-person and virtual marketing communities in every country of operation, with events, certification courses, and workshops to retain and upskill talent.

## Strategic Focus
- **Scaling the AI-Powered Workforce**: The company's stated ambition is to place 3,333 AI-powered marketing professionals by 2027, signaling a focus on volume and AI integration.
- **Geographic Expansion**: Currently operating in 8 countries (South Africa, Argentina, Colombia, Nigeria, Mexico, Ukraine, Germany, US) with plans to grow further.
- **Deepening the Talent Pool**: Growing the network from 400,000+ to 450,000+ pre-vetted professionals, with a focus on marketing, design, customer success, and finance roles.
- **Product-Led Growth**: Investing in AI-powered matching technology and a seamless EOR platform to reduce friction for both clients and candidates.

## Why Work Here
- **Remote-First Culture**: The company is fully remote with employees across 8 countries and 6+ locations. Offices exist in San Francisco, Mexico, Germany, Romania, South Africa, and Argentina, but the default is remote work.
- **Career Growth & AI Training**: The company heavily invests in upskilling its talent with AI certifications and access to proprietary AI tools, positioning workers for "future-proof" careers.
- **Global Community**: Emphasis on building local communities through in-person events and workshops, providing a sense of belonging for remote workers.
- **Competitive Compensation**: The company promises "the same compensation as your peers" in global tech roles, with a focus on high-impact, higher-paying roles compared to local market rates.
- **High Hiring Activity**: With 188 active job postings and rapid quarterly growth (+144.2%), the company is aggressively hiring, indicating strong momentum and opportunity for internal mobility.

## Sources
1. [globaltalent.co](https://globaltalent.co/about/)
2. [linkedin.com](https://www.linkedin.com/company/the-global-talent-co)
3. [builtin.com](https://builtin.com/company/the-global-talent-co)
4. [globaltalent.co](https://globaltalent.co/how-it-works/)
5. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/the-global-talent-co)

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- [Talent Acquisition Partner](https://feeny.ai/job/talent-acquisition-partner-the-global-talent-co-johannesburg-mjwcdhy1wcje) — Johannesburg, South Africa
- [Junior Full Stack Engineer – AI](https://feeny.ai/job/junior-full-stack-engineer-ai-the-global-talent-co-gauteng-6vwmbvw72nsm) — Gauteng, South Africa
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