---
title: 'German-Speaking Customer Service Agent at The Global Talent Co.'
canonical: 'https://feeny.ai/job/german-speaking-customer-service-agent-the-global-talent-co-cape-town-d0qyasn1fnaa'
type: 'job'
last_seen: '2026-09-09'
---

# German-Speaking Customer Service Agent at The Global Talent Co.

- **Company:** The Global Talent Co.
- **Location:** Cape Town, South Africa
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-03
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/the-global-talent-co/a65b3844-edf3-484c-a050-7874fe3d0bf1

## Job description

## GERMAN-SPEAKING CUSTOMER SERVICE AGENT

Full-time | Remote | CET Business Hours

ABOUT THE GLOBAL TALENT CO.

We connect exceptional global talent with innovative technology and lifestyle companies worldwide. Our mission: everyone deserves equal access to opportunity, regardless of where they were born. Join our community of 25,000+ professionals building meaningful careers with leading international companies.

## ABOUT THE COMPANY YOU'LL BE WORKING WITH

You'll be joining a fast-growing European consumer lifestyle and wellness brand with a strong digital presence and a loyal customer base across the DACH region. This is a dynamic, detail-oriented team that takes customer experience seriously — your work will have a direct and visible impact on how the brand is perceived.

## THE OPPORTUNITY

This company is looking for a reliable, polished German-Speaking Customer Service Agent to join their customer care team — and they need someone who can hit the ground running.

You'll be handling customer enquiries in German, resolving issues with care and professionalism, and helping ensure every customer interaction reflects the brand at its best. This is a role for someone who is not just comfortable in a customer-facing position, but who takes genuine pride in doing it well.

Reliability and strong written German are non-negotiable. If you show up, communicate clearly, and care about quality — this is a great fit.

## WHAT YOU'LL BE DOING

- Responding to customer enquiries via email and other written channels — professionally and promptly — in German
- Resolving issues, complaints, and questions with empathy and efficiency
- Ensuring every customer interaction reflects the company's standards and brand voice
- Identifying recurring issues and flagging them to the broader team
- Keeping records accurate and up to date
- Collaborating with internal teams to ensure seamless customer experiences

## WHAT WE'RE LOOKING FOR

- Native or fluent German speaker — this is a hard requirement; all customer communication is in German
- Proven customer service experience — you've done this before and you're good at it
- Experience in ticketing systems
- Excellent written German — clear, professional, and warm; this will be assessed during the interview process
- Reliable and consistent — you show up, follow through, and take ownership of your responsibilities
- Calm under pressure and able to handle difficult customer interactions with professionalism
- Comfortable working remotely and independently within a structured team environment
- Available to work CET business hours (Mon–Fri)

## WHAT'S ON OFFER

- Competitive salary (discussed during the interview process)
- Fully remote position
- Paid annual leave
- Exposure to a dynamic, growing European consumer brand
- Supportive team culture and ongoing learning opportunities
- Access to The Global Talent Co.'s wider professional community of 25,000+ global professionals

At The Global Talent Co., we believe great talent exists everywhere. We're proud to connect professionals across the globe with companies that value what they bring.

## About The Global Talent Co.

## Company Overview
- **One-liner**: The Global Talent Co. connects innovative US and EU tech companies with pre-vetted, AI-powered marketing and tech professionals from Latin America, South Africa, and other global regions, serving as an Employer of Record.
- **Entity Type**: Private (Bootstrapped)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2020
- **Founders**: Roman Kirsch (Founder & Investor), Brett Stapper (Co-Founder & Investor)

## Core Business
- Primary industry/industries: Marketing Services, HR Tech, Talent Marketplace
- Target customers: B2B — US and EU tech startups, SaaS companies, consumer businesses, and agencies seeking remote marketing and tech talent
- Mission or purpose statement: "Our mission is to solve this by creating jobs, unlocking opportunities, and building careers that change lives." The company envisions a world where talent is global, intelligent, and unstoppable, aiming to place 3,333 AI-powered marketing professionals into global opportunities by 2027.

## Products & Services
- **Global Talent Marketplace & Employer of Record (EOR)**: A platform that finds, vets, hires, pays, and manages remote professionals. The company acts as the legal employer, handling payroll, compliance, local benefits, taxes, and HR administration in over 30 countries.
- **AI-Powered Matching & Vetting**: An AI-driven system that assesses candidates through automated assessments and manual interviews, connecting companies with the top 1% of talent from a network of 450,000+ pre-vetted professionals.
- **Proprietary AI Training (MIRA AI)**: All marketing professionals hired through the platform receive extensive training in leading AI platforms (ChatGPT, Claude) and work alongside "MIRA AI," the company's proprietary AI-driven marketing assistant, designed to amplify their expertise.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Over 450,000 pre-vetted professionals in their talent network; 200 total employees (per Built In); 18 employees on LinkedIn (likely core team); 188 active job postings.
- **Notable Investors/Partners**: Not publicly disclosed (appears bootstrapped). Partners include US and EU tech startups.
- **Growth Signals**: High job posting growth (+12.6% monthly, +144.2% quarterly); expanding into new regions (South Africa, Latin America, Europe); strong LinkedIn follower growth (+52.2% yearly); operating in 8 countries.

## Competitive Advantages
- **AI-Centric Model**: Differentiates by explicitly training all marketing talent on AI tools (ChatGPT, Claude) and providing its own proprietary AI assistant (MIRA AI), creating a "next-generation AI-powered marketing workforce."
- **Risk Mitigation for Clients**: Offers a unique "talent guarantee" with unlimited free replacements and 30-day off-boarding notice, reducing hiring risk for startups.
- **Cost Arbitrage**: Clients save 50-70% compared to local US/EU hires while accessing top-tier talent from Latin America and South Africa.
- **Community Building**: Creates in-person and virtual marketing communities in every country of operation, with events, certification courses, and workshops to retain and upskill talent.

## Strategic Focus
- **Scaling the AI-Powered Workforce**: The company's stated ambition is to place 3,333 AI-powered marketing professionals by 2027, signaling a focus on volume and AI integration.
- **Geographic Expansion**: Currently operating in 8 countries (South Africa, Argentina, Colombia, Nigeria, Mexico, Ukraine, Germany, US) with plans to grow further.
- **Deepening the Talent Pool**: Growing the network from 400,000+ to 450,000+ pre-vetted professionals, with a focus on marketing, design, customer success, and finance roles.
- **Product-Led Growth**: Investing in AI-powered matching technology and a seamless EOR platform to reduce friction for both clients and candidates.

## Why Work Here
- **Remote-First Culture**: The company is fully remote with employees across 8 countries and 6+ locations. Offices exist in San Francisco, Mexico, Germany, Romania, South Africa, and Argentina, but the default is remote work.
- **Career Growth & AI Training**: The company heavily invests in upskilling its talent with AI certifications and access to proprietary AI tools, positioning workers for "future-proof" careers.
- **Global Community**: Emphasis on building local communities through in-person events and workshops, providing a sense of belonging for remote workers.
- **Competitive Compensation**: The company promises "the same compensation as your peers" in global tech roles, with a focus on high-impact, higher-paying roles compared to local market rates.
- **High Hiring Activity**: With 188 active job postings and rapid quarterly growth (+144.2%), the company is aggressively hiring, indicating strong momentum and opportunity for internal mobility.

## Sources
1. [globaltalent.co](https://globaltalent.co/about/)
2. [linkedin.com](https://www.linkedin.com/company/the-global-talent-co)
3. [builtin.com](https://builtin.com/company/the-global-talent-co)
4. [globaltalent.co](https://globaltalent.co/how-it-works/)
5. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/the-global-talent-co)

## Other roles at The Global Talent Co.

- [Junior Full Stack Engineer – AI](https://feeny.ai/job/junior-full-stack-engineer-ai-the-global-talent-co-gauteng-6vwmbvw72nsm) — Gauteng, South Africa
- [Senior Full Stack Engineer - AI](https://feeny.ai/job/senior-full-stack-engineer-ai-the-global-talent-co-gauteng-n1q50bcx7mhs) — Gauteng, South Africa
- [Growth & Acquisition Marketing Manager](https://feeny.ai/job/growth-acquisition-marketing-manager-the-global-talent-co-latin-america-m1kqns6y0gey) — Latin America
- [Strategic Client Director (m/w/d)](https://feeny.ai/job/strategic-client-director-m-w-d-the-global-talent-co-germany-zzwra4pxenbd) — Germany
- [Client Director (German-Speaking)](https://feeny.ai/job/client-director-german-speaking-the-global-talent-co-germany-yn8tvwst5nk2) — Germany
- [Recruiter](https://feeny.ai/job/recruiter-the-global-talent-co-johannesburg-s7gzfg5cpg5d) — Johannesburg, South Africa
- [Growth & Lead-Ops Operator — Pre-Launch Fintech](https://feeny.ai/job/growth-lead-ops-operator-pre-launch-fintech-the-global-talent-co-latin-america-t4a4rfn9vay8) — Latin America
- [HEAD OF SALES (m/w/d)](https://feeny.ai/job/head-of-sales-m-w-d-the-global-talent-co-germany-vjqktj35wb0k) — Germany
- [Sales Director (German-speaking)](https://feeny.ai/job/sales-director-german-speaking-the-global-talent-co-germany-favk064658y5) — Germany
- [Software Engineer](https://feeny.ai/job/software-engineer-the-global-talent-co-gauteng-qwcp6pjthmny) — Gauteng, South Africa