---
title: 'Global Account Manager at Distro'
canonical: 'https://feeny.ai/job/global-account-manager-distro-duluth-nc8f7vm4xdsf'
type: 'job'
last_seen: '2026-09-08'
---

# Global Account Manager at Distro

- **Company:** Distro
- **Location:** Duluth, GA
- **Compensation:** $20–$26/hr
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-06-16
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.lever.co/distro/4afdca72-0e48-46a1-b37b-66b20af4844e

## Job description

The Global Account Manager, US is responsible for driving activities that enhance client operations, technology performance, productivity, and client satisfaction. To be successful in this role, you should be committed to providing excellent customer experience and be able to ensure operational efficiency. Essential Duties and Responsibilities Serve as the primary point of contact for clients and partners, ensuring a consistent and highquality customer experience. Manage client accounts by building and maintaining strong relationships with clients, internal partners, brokers, and peers through proactive communication and tailored service recommendations aligned to business needs. Coordinate system user setup and deliver training on client-facing platforms, including webbased payroll, reporting tools, LMS, and service applications. Proactively identify at-risk clients and lead retention efforts by collaborating with internal teams and consultants to drive successful outcomes. Partner with Global Client Operations and cross-functional teams to enhance the employee experience and contribute to process improvements and operational efficiencies. Lead and facilitate client meetings to review account performance, address escalations, and resolve complex or high-impact issues. Support accurate and timely client payroll processing, ensuring compliance and efficiency. Monitor, track, and report on operational performance metrics to ensure service excellence. Analyze data and reporting to identify trends, uncover opportunities, and recommend process improvements. Identify gaps in client processes and recommend solutions, including adoption of new products and services tailored to client needs. Manage and escalate client issues through appropriate channels, including case submission and tracking within ClientSpace. Deliver benefit reconciliation results and coordinate resolution of outstanding balances. Manage client benefit-related inquiries throughout the client lifecycle, ensuring accurate and timely support. Support benefit renewal communications and processes to drive successful client outcomes. Evaluate and recommend annual adjustments to client administrative fees based on account performance and scope. Provide guidance on payroll tax matters, including tax account setup, registrations, and compliance for new state jurisdictions. Manage payroll tax notices, ensuring timely escalation, follow-up, and resolution. Assist with required state and federal reporting requirements, ensuring compliance with applicable regulations. Coordinate with third-party vendors to support service delivery and ensure seamless client experience. Act as support for assigned region when team members are traveling, out of office or unavailable. Regular, on-site attendance is an essential job function due to the need for secure access to systems, collaboration on sensitive technical matters, participation in operational meetings, and hands-on involvement. Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients. Attend webinars and training to stay up to date on best practices related to the company and department. Complete projects and other duties as assigned by supervisor. Knowledge, Skills, and Abilities Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and build positive working relationships. Strong time‑management skills, with the ability to prioritize effectively in a fast‑paced environment. Strong ability to collaborate effectively with internal departments to support seamless operations and workflow coordination. Strong work ethic and commitment to teamwork, contributing positively to a collaborative and supportive work environment. Exceptional attention to detail, including the ability to thoroughly review printed documents and ensure they meet quality and accuracy standards. Demonstrated ability to maintain strict confidentiality and handle sensitive information with professionalism and discretion. Customer-focused professional with the ability to effectively engage and build strong relationships with individuals across diverse industries and backgrounds. Ability to provide systems training and support as needed. Education & Experience High School diploma College Degree required or 4+ years of PEO, ASO, HCM, EOR, multistate experience preferred or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, or job training programs) required. · 3 to 4 years of experience in a customer service role preferred. Previous experience in account management, PEO, EOR, payroll, taxes, benefits, or human resources is a plus. Experience in Microsoft Office software (Outlook, Teams, Excel, PowerPoint) and demonstrated ability to learn other applications as needed.

#VensureEmployerSolutions

## #LI-PROMOTED

#LI-Remote

## About Distro

## Company Overview
- **One-liner**: Distro provides an AI-powered global hiring platform that automates candidate screening, outreach, scheduling, and payroll compliance for remote-first companies.
- **Entity Type**: Private (Acquired by Vensure Employer Services)
- **Headquarters**: Lehi, Utah, United States
- **Founded**: 2021
- **Founders**: Chad Ingram (CEO), Andrew Mackay (Co-Founder)

## Core Business
- **Primary industry**: Recruitment / Talent Acquisition Technology
- **Target customers**: B2B – seed-stage startups to enterprise teams, focused on remote-first and globally distributed companies
- **Mission or purpose statement**: “Hiring should feel human. Not heavy.”

## Products & Services
- **AI Recruiting Assistant**: Automates resume screening, scoring, and candidate ranking based on job criteria; handles outreach and scheduling end-to-end.
- **AI Scheduling Assistant**: Automates interview scheduling, reducing one of the biggest administrative burdens in recruiting.
- **Global Hiring Marketplace**: Matches companies with top technical talent across 200+ countries, including payroll and compliance support in 90+ EOR (Employer of Record) countries.

## Market Standing
- **Valuation / Market Cap**: Not disclosed
- **Key Metric**: $2M ARR reached within 8 months of MVP (reported as a milestone); current total funding not publicly available
- **Notable Investors / Partners**: Acquired by Vensure Employer Services (January 2026); serves companies from seed-stage to enterprise
- **Growth Signals**: 26.3% headcount growth YoY (19 employees as of mid-2026), 222% LinkedIn follower growth YoY, 4900% increase in job postings YoY (100 active positions), SOC 2 Type I certified, 1–3 days to shortlist

## Competitive Advantages
- AI-first screening reduces recruiter workload by surfacing only the top 3–5 candidates
- Global reach (200+ countries, 90+ EOR countries) with full compliance handling
- Skills-based screening (not pedigree) – appeals to a broader, more diverse talent pool
- Fast time-to-shortlist (1–3 days) and automated scheduling reduce time-to-hire by 1–2 weeks

## Strategic Focus
- Continue expanding AI capabilities in recruiting (e.g., AI Scheduling Assistant)
- Deepen integration with Vensure Employer Services to scale global payroll and compliance
- Grow the marketplace by attracting more technical talent and enterprise clients
- Maintain SOC 2 compliance and enterprise-grade security standards

## Why Work Here
- **Culture highlights**: AI-first, mission-driven (“make hiring human”), global team spanning 8 countries, emphasis on fair and skills-based screening
- **Remote/hybrid/office policy**: Some roles are on-site (Lehi, UT; Chandler, AZ) while the company supports remote employees across multiple countries; hybrid/remote likely role-dependent
- **Notable perks or engineering culture**: Fast-paced startup environment with recent acquisition support; employees work on cutting-edge AI recruiting tools; dedicated account managers for candidates and a focus on long-term roles

## Sources
1. [distro.io](https://distro.io/)
2. [distro.io/about-us](https://distro.io/about-us)
3. [distro.io/press](https://distro.io/press)
4. [linkedin.com/company/distroio](https://www.linkedin.com/company/distroio)
5. [jobs.lever.co/distro](https://jobs.lever.co/distro)

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