---
title: 'Global Benefits Program Manager at PayJoy'
canonical: 'https://feeny.ai/job/global-benefits-program-manager-payjoy-san-francisco-es8xhzcfks9a'
type: 'job'
last_seen: '2026-09-07'
---

# Global Benefits Program Manager at PayJoy

- **Company:** PayJoy
- **Location:** San Francisco, CA
- **Compensation:** $170k–$180k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-12
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/payjoy/d2a121cc-4f27-4465-99cc-47283f6979d8

## Job description

## About PayJoy

PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success.  Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system.  Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life.  PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role

Position Overview The Global Benefits Administrator manages, improves health, welfare, retirement, and supplemental benefit programs across 11 countries. Operating as a senior individual contributor and subject-matter expert with minimal direction, this role ensures accurate delivery, statutory compliance, vendor accountability, and a consistent global employee experience. The role addresses complex, cross-border benefits matters in close partnership with HR, Payroll, Finance, and Legal.

## Key responsibilities

Administer health, welfare, retirement/pension, income protection, wellness, and supplemental benefit programs across 11 countries, ensuring accurate and timely delivery. Serve as subject-matter expert on statutory and supplemental benefits requirements in each country; monitor regulatory changes and ensure ongoing compliance with local laws, filings, and reporting obligations. Lead annual open enrollment and renewal cycles for each country, coordinating timelines, plan changes, system configuration, and employee communications. Manage relationships with global and local brokers, insurers, third-party administrators, and pension providers; hold vendors accountable to service levels and support renewal negotiations and benchmarking. Maintain accurate benefits data in the HRIS/benefits platform; audit records to ensure data integrity and payroll accuracy, and reconcile vendor invoices. Analyze benefits costs, utilization, and market trends; support annual benefits budgeting and provide reporting and recommendations to leadership. Act as the escalation point for complex employee benefits questions across regions and time zones, delivering clear, culturally appropriate communications and enrollment materials. Design and implement benefits programs for new-country entries, expansions, and M&A integration; lead process-improvement, harmonization, and automation initiatives, and provide guidance to less-experienced team members.

## Qualifications

Bachelor's degree in Human Resources, Business Administration, or a related field. +6 years proven experience in benefits administration, including significant international / multi-country experience. In-depth understanding of statutory and supplemental benefits across multiple regions (North America, EMEA, and/or APAC); LatAm focus is a plus. Proven experience managing brokers, carriers, and third-party administrators across borders. Hands-on experience with an HRIS/benefits system (e.g., Rippling, Workday) and benefits administration platforms. Strong analytical and problem-solving skills with impeccable attention to detail. Ability to manage complex projects, prioritize tasks, and meet deadlines across time zones. Ability to handle sensitive and confidential information with discretion. Fluent English language proficiency is required; additional languages relevant to the covered regions are a plus.

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles

Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening

## About PayJoy

## Company Overview
- **One-liner**: PayJoy provides secured phone financing and cash loans to underserved customers in emerging markets, using patented technology to enable credit access without a bank account or credit history.
- **Entity Type**: Private (Public Benefit Corporation) – Total funding $635.6M across 14 rounds.
- **Headquarters**: San Francisco, California, United States (with regional hubs in Africa, Asia, and Latin America)
- **Founded**: 2015
- **Founders**: Doug Ricket

## Core Business
- **Primary industry**: Financial Services (Fintech – secured consumer credit)
- **Target customers**: B2C (underbanked individuals in emerging markets) and B2B (retailers offering point-of-sale financing)
- **Mission**: Bring financial access to emerging markets, helping customers achieve financial stability and success. As a Public Benefit Corporation, PayJoy is legally committed to customer financial well‑being.

## Products & Services
- **Phone Financing**: Pay‑as‑you‑go smartphone financing with no accruing interest, fixed transparent pricing, and no late fees. Customers need only an ID – no bank account or credit history required.
- **Cash Loans**: Credit offerings for micro‑entrepreneurs and as insurance for tough times, with flexible payments and no penalty for being behind.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Annual revenue of $320M (LinkedIn estimate); Total funding $635.6M
- **Notable Investors/Partners**: Not explicitly listed in provided sources, but the company has raised 14 funding rounds and operates in 9 countries across 3 continents.
- **Growth Signals**: 20M+ customers served, nearly $4B lent, 909 employees (+46.4% YoY), carbon neutral since 2022, active in 9 countries (including Mexico, Brazil, Peru, South Africa, India).

## Competitive Advantages
- Patented secured‑credit technology that enables lending without traditional credit history.
- No accruing interest, no late fees, and no penalty for missed payments – differentiates from predatory lenders.
- Public Benefit Corporation status legally commits the company to customer financial well‑being.
- Advanced machine learning, data science, and anti‑fraud AI for credit scoring.
- Deep operational presence on the ground in multiple emerging markets.

## Strategic Focus
- Scale global impact by expanding into new countries and deepening existing markets.
- Use data and AI to improve credit access and financial inclusion.
- Maintain transparent, customer‑first lending practices while achieving profitability.
- Continue hiring across engineering, data science, sales, and operations roles.

## Why Work Here
- **Mission‑driven**: Work on products that directly improve financial well‑being for millions of underserved people.
- **Culture**: Emphasizes transparency, directness, focus on scale, work‑life balance, and diversity. Employees rate culture 4.4/5 on LinkedIn.
- **Remote/Hybrid**: Global team with offices in San Francisco, Mexico City, and regional hubs; many roles appear location‑specific (e.g., Mexico City, São José).
- **Benefits**: Market‑competitive compensation, health & wellness benefits, parental leave, professional development funds, paid time off.
- **Growth**: Rapidly growing company (46% headcount growth YoY) with opportunities to shape products and services from day one.

## Sources
1. [PayJoy Careers Page](https://www.payjoy.com/careers)
2. [PayJoy About Page](https://www.payjoy.com/about)
3. [PayJoy Homepage](https://www.payjoy.com/)
4. [PayJoy Jobs on Lever](https://jobs.lever.co/payjoy/)
5. [PayJoy LinkedIn Company Page](https://www.linkedin.com/company/payjoy)

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