---
title: 'Global Clinical Operations Manager - Remote Opportunity at Airvet Inc'
canonical: 'https://feeny.ai/job/global-clinical-operations-manager-remote-opportunity-airvet-inc-united-states-50bjvn20e2n8'
type: 'job'
last_seen: '2026-10-15'
---

# Global Clinical Operations Manager - Remote Opportunity at Airvet Inc

- **Company:** Airvet Inc
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-03-04
- **Last confirmed live:** 2026-10-15
- **Apply:** https://jobs.gem.com/airvet-com/am9icG9zdDppf4VS4odwU2JLnisKJvIL

## Job description

Global Clinical Operations Manager - Remote Opportunity

About Airvet:

Founded in 2018, Airvet provides 24/7 access to video visits and chats with thousands of licensed veterinarians and pet care providers, delivered as a highly valued employee benefit to companies like Adobe, Manulife, Freshpet, Dayforce, and Coke Northeast.

Airvet is the #1 rated pet telemedicine app in the App Store, with over 7,300 reviews and a 4.9/5 star rating. To date, Airvet has helped 250,000+ pet families in the United States and Canada.

Read more about Airvet in the news:

- [Profile: Brandon Werber, Founder & CEO at Airvet](https://headline.com/blog-latest/article-latest/brandon-werber-airvet)
- [Airvet receives 90+ NPS from employer clients for the second year in a row](https://www.airvet.com/blog/airvet-nps-90-2025)
- [EBN: How telehealth is saving this employee thousands in vet bills](https://www.benefitnews.com/news/how-telehealth-is-saving-this-employee-thousands-in-vet-bills)

## ABOUT THE ROLE:

The Clinical Operations Manager will help lead Airvet’s both domestic and global clinical operations and manage our distributed veterinary network. This role ensures operational excellence across regions by driving scalable systems, measurable performance outcomes, and high-quality care delivery. You will partner cross-functionally to execute strategic initiatives on time and on budget, while continuously improving workflows, clinician engagement, and the pet parent experience worldwide.

## WHAT YOU'LL BE DOING:

Clinical & Operational Leadership

- Own performance metrics and operational KPIs in partnership with Data, Finance, and Analytics to drive company OKRs for both domestic and global operations. .
- Lead all global expansion initiatives which include, legal compliance and research, product launch, veterinary recruitment and pet parent appointment scheduling.
- Defining and implementing both domestic and global clinical roadmap to help ensure a robust and innovative product offering.
- Lead quarterly global operational initiatives to improve workflows, product delivery, and the customer experience.
- Design, execute, and evaluate structured operational experiments (weekly, monthly, quarterly) to test and scale high-impact improvements.
- Ensure post-experiment implementation plans are documented, approved, and successfully operationalized.
- Advocate for clinical teams by identifying technical and operational enhancements (analytics tools, dashboards, workflow improvements).
- Establish global quality control standards, monitoring frameworks, and coaching systems to mitigate clinical risk and elevate care quality.

Veterinary Network Strategy & Engagement

- Build and strengthen trusted relationships with high-performing veterinarians and clinical teams both domestically and globally.
- Lead all domestic and global demo on-demand call initiatives to support our sales and go-to-market efforts.
- Develop and scale a globally engaged clinician network capable of supporting all visit types (on-demand video, chat, prescription consults, nutrition consults, etc.).
- Design re-engagement strategies to activate dormant clinicians and support regional demand surges.
- Partner with Clinical Leadership to pilot and scale initiatives that elevate clinician satisfaction and deliver exceptional pet parent experiences.

Product & Operational Strategy (Secondary Focus)

- Provide operational insight to Product and Engineering teams to improve connection rates, visit capacity, clinician workflows and product feature improvements.
- Proactively develop solutions to manage global visit volume surges across video and chat.
- Lead root cause analysis for escalated operational issues and implement data-driven corrective actions.
- Standardize, document, and continuously improve global workflows to ensure scalable, high-quality data and care delivery.

WHAT WOULD MAKE YOU A STRONG FIT FOR THE ROLE?

You are likely to thrive in this role if you bring:

- Proven experience leading distributed or global operational teams
- Strong project management skills with the ability to prioritize and execute at scale
- Demonstrated ability to break complex initiatives into executable phases
- Analytical rigor — you use data to identify trends, test hypotheses, and drive decisions
- High attention to detail and operational discipline
- Exceptional stakeholder communication across clinical, technical, and executive audiences
- Experience working cross-functionally in high-growth, fast-paced technology environments
- Comfort managing remote teams and international stakeholders

## COMPENSATION/PERKS

- Competitive salary and commission structure
- Stock options
- Medical, Dental, and Vision coverage, including Dependents
- Flexible Spending and Health Savings Accounts
- Telemedicine and Employee Assistance Program (EAP)
- Life and AD&D policies
- Unlimited Discretionary Time off,  paid holidays, and a flexible time off approach
- Los Angeles-based and Remote Work team
- 401K Retirement Plan through Human Interest (Employee contribution - Not matched currently)
- Pet-friendly, of course!  Access to Airvet as a benefit
- Monthly stipend for work-from-home
- Annual Educational reimbursement program

Closing Statement:

Airvet is dedicated to working with the highest-skilled people from the most inclusive talent pool feasible. We maintain that diversity in all aspects leads to positive change, solutions, and innovation for our customers' and employees' career fulfillment. All qualified individuals are encouraged to apply.

We will consider qualified applicants with arrest and conviction records in accordance with applicable law, including the San Francisco Fair Chance Ordinance.

## About Airvet Inc

## Company Overview
- **One-liner**: Airvet provides comprehensive pet benefits for employers, including 24/7 virtual veterinary care, telehealth, pet insurance, online pharmacy, and backup care, helping pet parents reduce absenteeism and stay productive at work.
- **Entity Type**: Private (funded with Series B rounds; total funding $43.2M)
- **Headquarters**: Beverly Hills, California, USA (with additional office in Walnut Creek, CA)
- **Founded**: 2018
- **Founders**: Brandon Werber (Founder & CEO)

## Core Business
- **Primary industry**: Veterinary Services / Pet Telehealth / Employee Benefits (B2B2C)
- **Target customers**: Enterprises and employers (HR/benefits leaders) offering pet benefits to their workforce; B2B with a consumer-facing app for employees
- **Mission**: To help pets live their happiest, healthiest lives by making pet care more affordable and accessible, bringing peace of mind to members and supporting pet parents at every stage of life

## Products & Services
- **24/7 Virtual Veterinary Care**: On-demand video visits and chats with licensed veterinarians, available around the clock. Delivered as an employee benefit to reduce avoidable in-person vet visits.
- **Online Pharmacy**: Prescription and preventive pet medications delivered directly to members.
- **Pet Insurance**: Insurance products offered through the platform to cover unexpected veterinary costs.
- **Backup Care / Caregiving Support**: In-person care partnerships and wellness plans covering every stage of pet parenthood.
- **Family Sharing & Wellness Plans**: Features that extend coverage to family members and support proactive pet health.
- **Employer Benefits Platform**: Turnkey HR solution with eligibility management, launch communications, dedicated client support, and comprehensive reporting — SOC 2 Type II compliant.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Total funding of $43.2M across 3 prior funding rounds; estimated annual revenue of $10.5M
- **Notable Investors/Partners**: Mountain Group Capital (led Series B, May 2023), HighlandX (led Series B, May 2025), Canvas Prime (led Series A, June 2020); enterprise clients include Adobe, Elevance Health, Pepsi, Synchrony Financial, Zoetis, Ceridian, and Rexford Industrial
- **Growth Signals**: Headcount grew ~21.3% YoY (+27 people, now ~115 employees); claims to be the highest-utilized pet benefit ever with 10x utilization vs. leading competitors; 250,000+ pet families served in the US and Canada; #1 rated pet telemedicine app in the App Store (4.9/5 stars, 7,300+ reviews); 90+ client NPS; workforce distributed across 8 countries including the US, Brazil, India, South Korea, and Germany

## Competitive Advantages
- **First-mover in enterprise pet benefits**: Airvet positions itself as the leader in comprehensive pet benefits, combining telehealth, insurance, pharmacy, and backup care in one platform.
- **High utilization & measurable ROI**: Reports 10x utilization compared to leading pet benefits and claims to "pay for itself" within the first year by reducing absenteeism and avoidable vet costs.
- **Clinical credibility**: Founded by Brandon Werber, who grew up around his father's veterinary clinic, giving the company deep domain expertise.
- **Proven enterprise traction**: Named clients like Adobe, Pepsi, and Zoetis demonstrate trust with large, distributed workforces.
- **Strong employee experience**: 4.9/5 employer rating on LinkedIn (11 reviews) with high marks across work-life balance, culture, and career development.

## Strategic Focus
- **Enterprise expansion**: Continuing to grow the employer benefits channel, targeting HR leaders who want to support the ~70% of households with pets.
- **Comprehensive care platform**: Broadening beyond telehealth into insurance, pharmacy, wellness plans, and in-person care partnerships to cover the full pet lifecycle.
- **Global reach & multilingual support**: Expanding services across multiple languages and geographies to serve distributed workforces.
- **Workforce productivity narrative**: Pitching pet benefits as a workforce productivity tool that reduces absenteeism and stress-related health impacts for pet parents.

## Why Work Here
- **Remote-first culture**: Employees can work from anywhere in the United States; remote workspace is a core part of the operating model (offices also in Walnut Creek and Beverly Hills, CA).
- **High employee satisfaction**: 4.9/5 employer rating on LinkedIn; 4.9 for work-life balance, 4.9 for culture, 4.9 for career development, 4.5 for compensation.
- **Meaningful mission**: Work directly impacts pet health and family wellbeing — a mission-driven environment for pet lovers.
- **Benefits**: Generous parental leave, health insurance, paid sick days, and family/childcare benefits.
- **Growth trajectory**: Fast-growing team (+21% YoY headcount) with recent funding rounds, offering career growth opportunities in a scaling startup.
- **Modern tech environment**: Product-focused company with a highly rated consumer app and enterprise platform.

## Sources
1. [airvet.com](https://www.airvet.com/)
2. [airvet.com/about](https://www.airvet.com/about)
3. [linkedin.com/company/airvet](https://linkedin.com/company/airvet)
4. [builtin.com/company/airvet](https://builtin.com/company/airvet)
5. [jobs.gem.com/airvet-com](https://jobs.gem.com/airvet-com)

## Other roles at Airvet Inc

- [VP, Strategic Partnerships](https://feeny.ai/job/vp-strategic-partnerships-airvet-inc-united-states-6nfxydbyy5s2) — United States