---
title: 'Global Customer Success Manager at Bandwidth'
canonical: 'https://feeny.ai/job/global-customer-success-manager-bandwidth-iasi-m78dt3x5k4ky'
type: 'job'
last_seen: '2026-09-09'
---

# Global Customer Success Manager at Bandwidth

- **Company:** Bandwidth
- **Location:** Iași, Romania
- **Compensation:** RON 130k–RON 205k
- **Posted:** 2026-08-06
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/bandwidth/jobs/8108821

## Job description

Who We Are:

At Bandwidth, we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach.  The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day.

Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible.

We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table.

We're experts who speak like humans. Ready to build what's next? #JoinTheBand

What We Are Looking For:

As a Global Customer Success Manager at Bandwidth, you will play a pivotal role in ensuring an exceptional customer experience with our products and services. You will oversee the entire customer journey, from initial engagement to ongoing support, serving as the primary point of contact within the Operations department. Your responsibilities include advocating for our customers, nurturing operational relationships, and fostering collaboration across internal teams to enhance customer satisfaction and drive loyalty to Bandwidth.

What You'll Do:

- Act as a customer advocate, identifying opportunities for product and operational improvements that benefit both the customer and Bandwidth.
- Communicate customer expectations and deadlines effectively by serving as the main point of contact between customers and internal teams.
- Organize and lead routine customer meetings, such as regular check-ins and wellness plan discussions, to ensure ongoing engagement.
- Share relevant updates and information clearly with internal leadership, ensuring transparency and alignment.
- Address customer issues/tickets and escalate when necessary to ensure timely resolution and customer satisfaction.
- Maintain a general familiarity with internal technical tools and customer portals.
- Maintain a working knowledge of internal tools and customer portals, using these to support customer needs efficiently.
- May be required, at times, to join and lead after-hours conference bridges in the event of a major service outage or event.
- Some travel required to client site(s), both domestically and potentially internationally.

What You Need:

- Education:
- 4 year college degree required.
- Experience:
- 1-2 years experience preferred in the areas of customer management.
- Knowledge:
- Familiarity in the tech industry (networking/telecommunications), project management, customer management, etc.
- Skills:
- Experience in handling challenging relationships, problem solving, technical project management, API and basic software development, project tracking software (i.e. Jira), CRM tools (i.e. Salesforce), Microsoft Excel, PowerPoint, Customer Ticketing Platforms (i.e. Zendesk).

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

- Work Laptop and Internet allowance to support the costs of the Internet at home
- Health & Travel insurance, with extensive coverage and a simple claim process
- We pay 300 RON into your pension
- Extensive employee assistance resources, offering advice and support on a range of issues including childcare & eldercare research, debt & budgeting, and work-related issues
- Meal vouchers and gift vouchers
- 24 days annual leave per year and 1 additional day every 3 years + Deferred bank holidays (public holidays that fall in weekends can be taken on any other day)
- With our Hacker Hours program, you get protected time to learn, experiment, and build with the technology you want to! You can even submit projects to our yearly Hack-of-the-Year competition, complete with awards and prizes
- Free access to a learning platform to further enhance your learning
- Time-Off Embargo. When you take time off (of any kind!), you’re embargoed from working. Bandmates and managers are not allowed to interrupt your time-off - not even with email
- Additional time-off can be earned throughout the year through volunteer hours and Bandwidth challenges
- “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild
- 90-Minute Workout Lunches, contribution to your monthly fitness subscription, and unlimited virtual meetings with our very own nutritionist.

Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.

[Applicant Privacy Notice](https://www.bandwidth.com/applicant-privacy-notice)

#LI-Onsite

EU Pay Transparency EU Compensation Range 130.000 Lei—205.000 Lei RON

## About Bandwidth

## Core Business
- **Primary industry**: Communications Platform as a Service (CPaaS), cloud communications, telecommunications infrastructure.
- **Target customers**: B2B – enterprises, communication platforms, carriers, and developers building voice, messaging, or emergency services into their applications.
- **Mission/purpose**: “Develop & deliver the power to communicate.”

## Products & Services
- **Bandwidth Maestro™**: Enterprise integration platform that unifies communications across multiple carriers and tools (Webex, Teams, Genesys, Five9, etc.).
- **Voice API**: Programmable voice services for building and scaling voice applications (SIP trunking, global voice).
- **Messaging API**: Global SMS and RCS messaging with high throughput and deliverability insights.
- **Emergency Services API**: 911/e911 and emergency calling capabilities (via Dash Carrier Services acquisition).
- **Global SIP Trunking**: All-IP, flexible trunking with 24/7 network monitoring.

## Market Standing
- **Valuation/Market Cap**: Publicly traded; market cap fluctuates (not provided in search results).
- **Key Metric**: Annual Revenue estimated between $500M and $1B (Indeed).
- **Notable Investors/Partners**: Google (partnered for Google Voice), Microsoft (Teams Direct Routing/Operator Connect), Zoom, LogMeIn, GoDaddy; also integrations with Webex, Genesys, Five9.
- **Growth Signals**: Coverage in 65+ countries representing 93% of global GDP; 31 current patents; 97% average customer satisfaction score; 99.9% core network uptime; acquired Voxbone in 2020 to expand globally.

## Competitive Advantages
- **Own nationwide all-IP voice network** – one of the last built in the US, would take 15+ years and $500M+ to replicate (bandwidth.com/company).
- **Direct-to-carrier integrations** worldwide via Maestro platform, reducing complexity for enterprises.
- **High customer satisfaction** – 97.6% CSAT and “Best CPaaS Platform” awards.
- **Deep emergency service expertise** – acquired Dash Carrier Services in 2011, a key differentiator.

## Strategic Focus
- **AI-ready enterprise integrations** – investing in AI voice/messaging agents and applied AI (see job listings for AI Engineer, AI Partnerships Director).
- **Global expansion** – building on Voxbone acquisition to serve international enterprises.
- **Simplifying “global telecomplexity”** for large customers, consolidating multiple carriers into one platform.

## Why Work Here
- **Culture**: “Whole Person Promise” – meaningful work plus a full life. Emphasis on work-life balance, mental/spiritual/physical wellness.
- **Perks**:
  - 100% company-paid medical, vision, dental for employee and family.
  - 4 weeks PTO + 8 holidays + “Mahalo Moments” (extra days for life events).
  - PTO Embargo – no work interruptions during time off.
  - 90-minute workout lunches; free gym membership; onsite nutritionist.
  - Onsite Montessori-inspired early childhood development center.
  - Paid maternity/paternity leave.
- **Returnship Program** for caregivers and veterans re-entering the workforce.
- **Locations**: Raleigh, NC (HQ); London, UK; Iași, Romania; also remote/hybrid options implied by some job postings.
- **Veteran-friendly** – founded by a Marine; active partnerships with veteran organizations.
- **Team size**: ~1,200 employees (“bandmates”) globally.

## Sources
1. [bandwidth.com/company](https://www.bandwidth.com/company/)
2. [bandwidth.com](https://www.bandwidth.com/)
3. [bandwidth.com/careers](https://www.bandwidth.com/careers/)
4. [job-boards.greenhouse.io/bandwidth](https://job-boards.greenhouse.io/bandwidth)
5. [indeed.com/cmp/Bandwidth-7/about](https://www.indeed.com/cmp/Bandwidth-7/about)

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