---
title: 'Global Head of Talent Acquisition at ShipMonk'
canonical: 'https://feeny.ai/job/global-head-of-talent-acquisition-shipmonk-north-s0x9fh153d6d'
type: 'job'
last_seen: '2026-09-07'
---

# Global Head of Talent Acquisition at ShipMonk

- **Company:** ShipMonk
- **Location:** North, United States
- **Posted:** 2026-08-20
- **Last confirmed live:** 2026-09-07
- **Apply:** https://job-boards.eu.greenhouse.io/shipmonk/jobs/4956406101

## Job description

ShipMonk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.

We're hiring a leader to own talent acquisition end to end: from high-volume hourly hiring on our warehouse floors to senior-level searches for new & unique roles. This role starts as a player-coach leading a team of operations recruiters, with a mandate to build the engine that gets us hiring faster and better at scale. A team of corporate/tech recruiters runs day-to-day hiring for the business, with this leader stepping in personally on senior roles that are new territory for us. Once the engine is built, the focus is on shaping our overall talent brand and embedding the right tools & capabilities into how we bring on board the best talent for ShipMonk.

## Key Responsibilities

Building the talent engine for our high-volume recruiting

- Lead high-volume hourly hiring: act as a hands-on player-coach for our operations recruiting team, supporting warehouse hiring across all sites
- Learn the operation: spend real time understanding shift patterns, seasonality, local labor markets, and site leader needs. This is where the volume is, and it's where you need the deepest fluency
- Build the system: design and implement a repeatable, data-backed hiring process for hourly roles, covering sourcing, screening, interviewing, and offer speed, built to run at scale without sacrificing quality
- Set the scoreboard: define and track the metrics that matter (time to fill, cost per hire, quality of hire, early retention) and use them to drive continuous improvement
- Lead an effective corporate & tech hiring: lead the corporate/tech recruiters who own day-to-day hiring for the rest of the business, and hold that team to a high bar on candidate experience and hiring manager satisfaction
- Personally lead searches for new senior roles: step in directly on executive and senior-level searches for new & unique roles, partnering closely with the hiring executive and our People & Culture leadership
- Train hiring managers: build the enablement that helps leaders across the business run better intake conversations, interviews, and hiring decisions

Scale the team, elevate the function

- Shift from doing to leading: once the engine works, move from player-coach to full people leader: hire, coach, and develop your recruiters so the team runs well without you in every requisition
- Build the bench: create development paths for your team so operations and corporate/tech recruiters keep growing with the business
- Make the case with data: use hiring data to influence decisions with operations and business leaders, not just report on them

Think bigger, talent brand and AI

- Own our talent brand: shape how candidates experience ShipMonk at every stage, and how we tell our story to compete for both hourly and specialized talent
- Bring AI into recruiting: evaluate and introduce AI tools for sourcing, screening, and candidate engagement that make the team faster without losing the human judgment that makes hiring decisions good ones
- Set the vision: bring a clear point of view on where talent acquisition should go next, and build the business case to get us there

## Requirements

- Proven experience leading talent acquisition across very different hiring types, high-volume hourly and specialized or executive search, ideally at a company with distributed warehouse or field operations
- A track record of building recruiting processes and systems that scale, not just running a process someone else designed
- Comfortable being hands-on early as a player-coach, and just as comfortable stepping back to lead a team once the system works
- Experience leading searches for senior or executive roles, including roles new to the organization
- A strong point of view on talent brand, plus real experience with or genuine curiosity about applying AI to recruiting
- A confident, data-fluent communicator who can move between a warehouse floor conversation and an executive update in the same day
- Willing and able to travel 25-30% across our sites and corporate offices

## About ShipMonk

ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.

Why ShipMonk?

We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.

- Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency. ● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed. ● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action. ● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises. ● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

Our Core Values

Our values are the heart of our culture. We're looking for individuals who embody these principles every day.

- Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.
- People make ShipMonk: We believe in our team and invest in our people.
- Own it: We take ownership of our work, our mistakes, and our successes.
- Get sh*t done: We're a fast-paced, high-growth company that values action and results.
- Change the score: We challenge the status quo, constantly innovating and improving.

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

## About ShipMonk

## Company Overview
- **One-liner**: ShipMonk is a third-party logistics (3PL) provider that uses proprietary technology and a global fulfillment network to help direct-to-consumer (DTC) ecommerce brands scale operations and deliver orders with high accuracy.
- **Entity Type**: Private (funded by venture capital and private equity; also bootstrapped and profitable)
- **Headquarters**: Fort Lauderdale, Florida, United States
- **Founded**: 2014
- **Founders**: Jan Bednar

## Core Business
- **Primary industry**: Third-party logistics (3PL), ecommerce fulfillment, supply chain management
- **Target customers**: Fast-growing DTC ecommerce brands, as well as B2B and retail merchants, ranging from small startups to high-volume enterprises
- **Mission / purpose**: To help merchants “stress less and grow more” by becoming the most innovative and trusted tech fulfillment partner, working with fastest-growing brands and helping them scale through best-in-class fulfillment and software.

## Products & Services
- **Fulfillment Services**: End-to-end order fulfillment including receiving, pick/pack, kitting, inventory management, and shipping for both DTC and B2B channels. The company handles high SKU counts, complex kitting, and seasonal peaks with a claimed 99.9% accuracy.
- **Proprietary Technology Platform**: A unified dashboard providing real-time visibility into inventory, orders, and shipping across all sales channels. Includes predictive analytics to reduce carrying costs and prevent stockouts, multi-carrier rate shopping, and integrations with ERPs and ecommerce platforms (Shopify, etc.).
- **Global Logistics Network**: Owned and operated fulfillment centers strategically located in the US, Canada, and Europe, reaching 95% of the US within 2 days. Offers multi-carrier shipping, returns management, and branded tracking pages.
- **Post-Purchase Services**: Custom packing, branded tracking pages, and streamlined returns to improve the customer experience and brand loyalty.
- **Enterprise-Grade Solutions**: Dedicated team and technology for high-volume merchants, with SLAs, detailed billing, landed cost calculations, and ROI reports.

## Market Standing
- **Valuation / Market Cap**: Not disclosed (private company)
- **Key Metric**: Annual Revenue of $309.9M (as of latest available data) — [LinkedIn]  
  Total Funding of $365.1M across three rounds — [LinkedIn]
- **Notable Investors/Partners**:
  - **Summit Partners** (led $290M private equity round, Dec 2020)
  - **Periphas Capital** (led $65M PE round, Jan 2021)
  - **SJF Ventures** (led $10M Series A, Oct 2018)
  - Acquired Ruby Has Fulfillment in 2022
- **Growth Signals**:
  - Employs 2,000+ team members across 11+ facilities in the US, Canada, and Europe (as stated on company website and LinkedIn profile)
  - Recognized on Inc. 5000 list for eight consecutive years; Deloitte Technology Fast 500; Entrepreneur 360 List
  - Founder Jan Bednar named Ernst & Young Entrepreneur of the Year National Winner
  - Claims 55% reduction in click-to-delivery time for clients
  - Active job postings: ~34 (as of mid-2026) — [LinkedIn]

## Competitive Advantages
- **Proprietary Technology**: A purpose-built platform offering real-time inventory visibility, predictive analytics, and multi-carrier rate shopping that integrates seamlessly with major ecommerce and ERP systems.
- **High Accuracy & Uptime**: 99.9% order accuracy and 99.98% platform uptime, with a 4.5 rating on the Shopify App Store.
- **Global Infrastructure**: Owned and operated fulfillment centers located to reach 95% of US customers within 2 days; expanding coverage in Europe and North America.
- **Bootstrapped Profitability**: The company is financially stable and profitable, allowing long-term investment in technology and service without dependence on continuous external funding.
- **Merchant-First Support**: Dedicated account management (“mom & pop support at a global scale”) combined with enterprise-grade resources and transparent pricing.

## Strategic Focus
- **Scalability**: Continuing to expand the global fulfillment network to serve high-volume DTC brands and enterprise clients, especially through cross-border logistics in Europe and North America.
- **Data & AI Optimization**: Investing in predictive analytics, AI-driven inventory optimization, and automation to improve efficiency and reduce costs for merchants.
- **Enterprise Growth**: Strengthening the enterprise-grade offering with dedicated teams, SLAs, and deeper integrations to capture larger accounts.
- **Post-Purchase Experience**: Enhancing branded tracking, returns management, and customer communication features to help merchants differentiate on customer experience.
- **Talent & Culture**: Building a diverse, global team focused on core values of “Merchant-First,” “Own It,” “Get Sh*t Done,” and “Change the Score.”

## Why Work Here
- **Culture & Values**: ShipMonk emphasizes a collaborative, fun, and inclusive work environment with core values like “Get Sh*t Done” and “Own It.” The company celebrates achievements with onsite events, raffles, weekly awards (e.g., Thank You Thursdays), and team activities.
- **Career Development**: Promotes from within, offers advancement opportunities, and encourages employees to “stress less and grow more” in their careers.
- **Impactful Roles**: Every team member, from warehouse associates to data scientists, has a direct impact on the company’s success and the growth of ecommerce brands.
- **Work Environment**: The company operates fulfillment centers and office locations; roles range from on-site warehouse positions to remote-friendly corporate functions (e.g., data science, product management).
- **Global Team**: Over 2,000 employees across the US, Czechia, Mexico, Canada, Philippines, and more, providing a diverse and international workplace.
- **Notable Benefits**: Weekly rewards, lounge spaces, holiday celebrations, and a focus on team bonding. The careers page highlights “building connections with great colleagues” as a frequent reason employees enjoy working there.

## Sources
1. [ShipMonk Corporate Website](https://www.shipmonk.com/)
2. [ShipMonk About Us Page](https://www.shipmonk.com/resources/about-us)
3. [ShipMonk Careers Page](https://www.shipmonk.com/resources/careers)
4. [ShipMonk LinkedIn Company Profile](https://www.linkedin.com/company/shipmonk)

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