--- title: 'Global Operations Associate at Flexport' canonical: 'https://feeny.ai/job/global-operations-associate-flexport-milan-pce66x7tbcfc' type: 'job' last_seen: '2026-09-23' --- # Global Operations Associate at Flexport - **Company:** Flexport - **Location:** Milan, Italy - **Compensation:** €28k–€39k - **Posted:** 2026-09-18 - **Last confirmed live:** 2026-09-23 - **Apply:** https://job-boards.greenhouse.io/flexport/jobs/8213181 ## Job description About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. Please submit your CV in English! The opportunity: The role of the Operations Associate is a critical part of making Flexport’s mission to make global trade easy for everyone a reality. Flexport today connects almost 10,000 clients and suppliers across 109 countries. In this role, your direct customers are the partners within your region: our account management and customs teams, subcontractors, carriers, terminals and trucking providers. Your work directly supports Flexport’s end customers in achieving their logistics goals. Most importantly, you will play a pivotal role in building the next operational model at Flexport: allowing us to effectively scale to achieve our mission of making global trade easier for everyone. This role is designed to facilitate the movement of shipments while discovering and driving efficiencies that build and improve operations as part of our Global team. You will be responsible for ensuring that all customer shipments are executed according to plan, on time and within budget. As the person who manages movement in your region with laser focus, you have the unique opportunity to help your regional account team spot opportunities to improve and grow our customers’ business. You will drive impact through surfacing new ideas to eliminate waste, improve customer experience or introducing innovative ways of managing a supply chain. Responsibilities: - Be the “front line” in ensuring the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately - Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery - Follow standard operating procedures (SOP) - Solve client issues quickly and ensure smooth operations at origin and destination and escalate issues as needed - Acting in the best interest of the company by avoiding leakages and ensuring cost conscious behavior - Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team - Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements - Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region) Requirements: - BA/BS Degree or completed professional training as forwarding agent - 1-2+ years of experience in logistics, freight forwarding, supply chain, Air carrier operations (Air freight knowledge is a plus) - Fluent in Italian and English (other European languages are a plus) - Able to adapt to new technology and can thrive in a fast paced environment - Effective time management, be able to properly prioritize and manage a large volume of tasks - Attention to detail - Ability to effectively seek and receive feedback - Effective communication both verbally and in writing - Teamwork and relationship building - Orientation towards working smarter and adopting best practices and standardization - Problem-solving capabilities - A “compliance first” attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry What's in there for you: - You will work in a fast growing and changing environment with a high motivated team, which is always open to hear your ideas - We invest in your personal and professional development by offering you internal and external trainings - During regular team events you can have a lot of fun with your teammates and connect with them aside from your working day - An opportunity to contribute to one of the fastest-growing companies, where you’ll have the chance to create a global impact while being a part of a  thriving multinational environment - 22 vacation days, additionally paid permits and time off, canceled holidays and ROL - Lunches compensation up to 12 euros / days - Health Insurance & Life  insurance - Statutory pension contributions - Employee Assistance Program through Aetna Resources for Living: Flexport provides an employer-sponsored program at no cost to you and your household member - Equity program: every team member becomes a shareholder, aligning our success with yours. As a private company in a multi-trillion dollar industry, you have a direct stake in our collective growth and success. - Parental leave benefit: Flexport is here to support you and your families in one of the most important times in life – the birth of a child! Our parental leave program allows both mothers and partners to take time off from work for pregnancy, childbirth, and to bond with your new child. #LI-onsite The range shown is the starting base salary for this role at this location, from minimum to maximum. We set ranges using objective, gender-neutral criteria: role, level and location. Within the range, individual pay is based on job-related skills, experience and relevant education or training. All figures are gross annual base salary in the currency shown. Base salary is one part of Flexport's total rewards, which also include bonus, equity and the local benefits offered in your country. Where a collective bargaining agreement applies to the role, its relevant pay provisions are available on request. This role is covered by the [CCNL Contratto Collettivo Nazionale per i lavoratori dei settori Logistica, Trasporto merci e Spedizione - Confetra (CNEL I100)]; its relevant pay provisions apply. The base gross salary (RAL) range for this position (this does not include bonus, equity and benefits): €28.000—€38.500 EUR Commitment to Equal Opportunity At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law. Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at [www.flexport.com/privacy](http://www.flexport.com/privacy) for additional information. ## About Flexport ## Company Overview - **One-liner**: Flexport is a technology-driven freight forwarding and supply chain platform that uses AI to coordinate global logistics from factory to customer door. - **Entity Type**: Private (Series E) - **Headquarters**: San Francisco, California, USA - **Founded**: 2013 - **Founders**: Ryan Petersen ## Core Business - **Primary industry**: Logistics, Supply Chain Technology, Freight Forwarding - **Target customers**: B2B — enterprise and SMB businesses that import/export goods globally across industries - **Mission or purpose statement**: "To make global trade so easy there will be more of it." ## Products & Services - **Ocean & Air Freight**: Full-service ocean and air freight solutions with SKU-level visibility, real-time tracking, and cost management. - **Customs Brokerage**: Licensed customs brokers using AI to review 100% of entries before submission, achieving a compliance error rate 10x better than next best in class. - **Booking Management**: Platform to manage ocean contracts and bookings, track real-time performance, and optimize allocation strategies. - **Buyer’s Consolidation**: Service to maximize container utilization by grouping multiple suppliers into one container, reducing freight and labor costs. - **Supply Chain AI Platform**: AI-driven decision-making platform that automates processes, reduces freight spend by 10% or more, and deploys large language models and AI agents for real-world logistics optimization. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company) - **Key Metric**: 2.9x net revenue growth since 2024; serves more than 13,000 customers across 147 countries - **Notable Investors/Partners**: Ryan Petersen (Founder & CEO); major investors include Founders Fund, SoftBank Vision Fund, and others (specific lead investors not fully detailed in provided sources) - **Growth Signals**: Rapid AI deployment in logistics; 400+ software engineers focused on AI; net revenue growth of 2.9x since 2024; expanding global presence with offices worldwide ## Competitive Advantages - **Real-world AI deployment**: Unlike many supply chain AI startups, Flexport is deeply embedded in actual operations of moving cargo by ocean, air, truck, and rail, with proprietary data and integrations. - **Scale and trust**: 13,000+ customers and integration with enterprise systems, logistics service providers, and governments. - **Customs compliance**: AI auditor reviews 100% of entries, achieving 10x better error rate than next best in class. - **End-to-end platform**: Single platform covering freight, customs, booking, and consolidation, reducing silos and complexity. - **Data ontology**: Proprietary data ontology for global logistics, enabling powerful AI models. ## Strategic Focus - **AI-driven autonomous supply chain**: Building AI agents to create an autonomous supply chain, deploying the latest foundational AI models on top of proprietary data and integrations. - **Customer obsession**: Prioritizing customer success and hard cost savings (e.g., 10%+ reduction in freight spend). - **Global expansion**: Operating across continents and time zones, with offices in multiple global locations. - **Talent development**: Aiming to hire 80% of manager and above roles from within, developing early-career talent into leaders. ## Why Work Here - **Meritocracy**: Compensation and advancement based on value created, with rapid growth opportunities for smart, hardworking people. Many leaders started on the ground floor. - **Learning environment**: Described as "the best company to learn about how the world works" — logistics underlies the global economy. Employees speak over 70 languages. - **Cutting-edge technology**: 400+ software engineers deploying latest AI models in real-world logistics; roles include Senior Software Engineer: Applied AI, Autonomous Freight Systems, and Data Infrastructure. - **Culture**: Values include "Win as a Team," "Empower the Client," "Play the Long Game," "Act Like an Entrepreneur," and "Simplify." Recognized as a Great Place to Work. - **Global and remote-friendly**: 125 open positions across Engineering, Operations, Sales, Customs, and more, with offices worldwide and remote options. - **Impact**: Working on the $8.6T global logistics market — "the single largest opportunity to apply AI anywhere in the world." ## Sources 1. [flexport.com](https://www.flexport.com/company/careers/) 2. [flexport.com](https://www.flexport.com/) 3. [flexport.com](https://www.flexport.com/company/about-us/) 4. [flexport.com](https://www.flexport.com/careers/jobs/) 5. [flexport.com](https://www.flexport.com/careers/jobs/?gh_src=c0d6caef1) ## Other roles at Flexport - [Manager, Ocean Freight](https://feeny.ai/job/manager-ocean-freight-flexport-bellevue-washington-83v93x7fa726) — Bellevue Washington, United States / San Francisco California, United States - [Manager, Ocean Freight](https://feeny.ai/job/manager-ocean-freight-flexport-denver-colorado-hsnseqh7q5zm) — Denver Colorado, United States - [Rotational Development Program](https://feeny.ai/job/rotational-development-program-flexport-new-york-city-new-york-fwcf37jmf9r3) — New York City New York, United States - [Senior Account Manager, Fulfillment](https://feeny.ai/job/senior-account-manager-fulfillment-flexport-atlanta-0cgbxs060p45) — Atlanta, GA / Chicago, IL / Dallas, TX / Phillipsburg / San Bernardino, CA - [Account Executive](https://feeny.ai/job/account-executive-flexport-seoul-2a3eefb9fg5d) — Seoul, South Korea - [Global Operations Associate](https://feeny.ai/job/global-operations-associate-flexport-dallas-texas-31yngkny3f88) — Dallas Texas, United States - [Account Executive](https://feeny.ai/job/account-executive-flexport-san-diego-california-s59z9756mh5q) — San Diego California, United States - [Account Executive III (Farmer)](https://feeny.ai/job/account-executive-iii-farmer-flexport-san-diego-california-63k42tt58vfn) — San Diego California, United States - [Area Manager - New Grad](https://feeny.ai/job/area-manager-new-grad-flexport-atlanta-6syma5nzb31r) — Atlanta, GA - [Senior IT Systems Engineer](https://feeny.ai/job/senior-it-systems-engineer-flexport-san-francisco-california-pnds7a262qhy) — San Francisco California, United States