---
title: 'Global Operations Specialist at Match Group'
canonical: 'https://feeny.ai/job/global-operations-specialist-match-group-dublin-0rh982t1765d'
type: 'job'
last_seen: '2026-09-08'
---

# Global Operations Specialist at Match Group

- **Company:** Match Group
- **Location:** Dublin, Ireland
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-28
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.lever.co/matchgroup/9edbe3d3-7d60-48f0-8673-92872671cf35

## Job description

Match Group Shared Care and Moderation Services provides operational support for brands such as Tinder, Match.com, Meetic, OkCupid, Plenty of Fish, BLK, and many more. The department includes moderation and customer service operations, strategic support through teams like policy, knowledge management, customer experience, analytics, and delivers on key Trust and Safety and Customer Care KPIs. This department moves fast to build sustainable solutions that can support the growing business. We are looking for a Specialist for our Global Operations team supporting users globally during the APAC timezone. As a Global Operations Specialist, you will provide dedicated support by handling the most complex and critical customer issues. This team is responsible for investigating safety concerns, abuse reports, platform issues, and escalated support cases, while ensuring compliance with Match Group’s Community Guidelines and Terms of Service across all of the brands we support. We are looking for someone who has a customer focus while balancing operational needs for efficiency and effectiveness, someone who is comfortable working on difficult issues, communicating effectively, demonstrating critical thinking and spotting systemic gaps (and working to fix them). Positivity and attention to detail are a must. If you are a team player with a passion for problem solving, we want to hear from you.

In this role you will:

- Help protect the Match Group ecosystem by preventing fraudulent activity, enforcing Terms of Service, and enhancing the overall user experience.
- Investigate, troubleshoot, and resolve complex and sensitive escalations related to Trust & Safety and customer support.
- Review bug reports and application functionality issues, partnering with Engineering teams to facilitate resolution.
- Gather and analyze user feedback related to new product launches and feature rollouts.
- Navigate high-pressure situations, ambiguous scenarios, and evolving policies with sound judgment and professionalism.
- Review and address sensitive content, including graphic material, harassment, hate speech, and other policy violations.
- Collaborate closely with cross-functional partners across Trust & Safety Teams, Engineering, Communications, Marketing, Legal, and outsourced support teams.
- Contribute to team initiatives and continuously identify opportunities to improve processes, workflows, and operational efficiency.

## PLEASE NOTE:

Team members schedules may change every 6 months. The work week is defined as Sunday through Saturday and therefore weekend work for each 6 month cycle is possible. Team members will be scheduled 5 working days each work week, with two consecutive non-working days off.

What we are looking for:

- At least 2 years of experience in a customer experience facing role
- Basic working knowledge of Zendesk.
- Strong ability to quickly understand, assess, and summarize complex cases.
- Excellent analytical and problem-solving skills, with sound judgment and attention to detail.
- Highly adaptable and comfortable working in a fast-paced, dynamic environment.
- Proven ability to manage multiple priorities and maintain high-quality work under pressure.
- Outstanding time management and prioritization skills.
- A quick learner with a proactive and solutions-oriented mindset.
- Strong collaboration and teamwork skills.
- Technically savvy, with the ability to navigate systems and troubleshoot issues effectively.
- Passion for helping people and creating positive user experiences.
- Demonstrated critical thinking skills and the ability to logically isolate and resolve issues.
- Experience in project management and cross-functional collaboration, with the ability to coordinate effectively across teams and stakeholders.
- Subject matter expertise in Trust & Safety, with the ability to support, mentor, and upskill team members while promoting best practices.
- Self-driven and proactive, with the ability to manage projects independently and deliver results with minimal supervision or direction.

As part of our team, you’ll enjoy:

- The hustle of a startup with the impact of a global business
- Tremendous opportunity to solve some of the industry’s most exciting problems
- Working with an extraordinary team of smart, creative, fun and highly motivated people
- Comprehensive health coverage, competitive pay, team bonding events, yoga classes and social events

Interview Plan

- Zoom call with Recruiter, 30 mins
- Zoom call with Coordinator, Global Escalations, 30 mins
- Zoom call with Senior Manager, Global Escalations, 45 mins
- Zoom call with Senior Manager, Global Escalations, 30 mins

Why Match Group ?

- Work on products that impact millions, collaborating with global and diverse teams, shaping relationships and connections worldwide.
- Providing premium healthcare, mental health support, emergency leaves
- Benefit from a healthy work-life balance in a flexible and welcoming environment.
- Enjoy a modern office, close to transport and amenities.
- Access lunch vouchers, a discounted ClassPass subscription
- Grow through e-learning, conferences, knowledge-sharing sessions, continuous learning programs, and global career opportunities
- Join regular social events like breakfasts, lunches, and apéros.
- Use our products for free.

Match Group is an equal opportunity employer and we value the rich dynamics that diversity brings to our group. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please let your Talent Acquisition partner know.

## #LI-RB1

## About Match Group

## Company Profile: Match Group

Match Group is a publicly traded internet company that owns and operates a portfolio of dating and social connection apps, including Tinder, Hinge, Match.com, OkCupid, Plenty of Fish, Azar, Her, Meetic, and The League. The company focuses on helping people find meaningful relationships across diverse demographics and geographies.

### Status
**Public** – Ticker: MTCH (NASDAQ). IPO in 2015.

### Key Facts
- **Founded**: 2009 (as a spin-out from IAC)
- **Headquarters**: Dallas, Texas, USA (with 20 offices worldwide)
- **Employees**: 2,000+ globally (as of 2026)
- **CEO**: Spencer Rascoff (as of 2026)
- **Chairman**: Thomas J. McInerney

### Market & Financials
| Metric | Value | Date |
|--------|-------|------|
| Market Cap | ~$9.5B | 2026 |
| Annual Revenue (FY2025) | $3.5B | 2025 |
| Operating Income (FY2025) | $873M | 2025 |
| Net Income (FY2025) | $613M | 2025 |
| Q2 2026 Revenue | $853M | Quarter ended June 30, 2026 |
| Diluted EPS (Q2 2026) | $0.70 | 2026 |

*Sources: [LinkedIn](https://www.linkedin.com/company/matchgroup), SEC 10-Q filed Aug 5, 2026.*

### Notable Brands
- **Tinder** – flagship dating app
- **Hinge** – designed to be deleted (relationship-focused)
- **Match.com** – long-standing online dating site
- **OkCupid** – algorithm-driven matching
- **Plenty of Fish** – free messaging platform
- **Azar** – video-first social discovery
- **Her** – dating and community for LGBTQ+ women
- **Meetic** – European dating leader
- **The League** – curated, career-oriented dating

### Competitive Advantages
- **Portfolio breadth**: Brands serve different life stages and preferences, creating cross-platform user acquisition and retention.
- **Network effects**: Over 500 million matches per month; one-third of marriages in the U.S. begin on a Match Group app.
- **Global reach**: Available in 40+ languages across 190+ countries.
- **Data & AI**: Deep investment in matching algorithms, safety systems, and personalization.

### Strategic Focus
- **Safety & trust**: Strengthening user safety features (e.g., photo verification, background checks) and moderation tools.
- **AI-driven innovation**: Leveraging machine learning for better matches, fraud detection, and conversational assistance.
- **International expansion**: Growing in Asia (Azar), Latin America, and Europe.
- **Monetization**: Subscription tiers (e.g., Tinder Platinum, Hinge Preferred) and a la carte features.

### Why Work Here (from Careers Page)
- **Benefits**: Comprehensive medical, dental, vision; mental health support via Modern Health; ClassPass/Active & Fit memberships; 100% employer match on 401(k) up to 10% (capped at $10,000); Employee Stock Purchase Program; flexible PTO; generous parental leave; fertility and adoption benefits; pet insurance; annual training allowance.
- **Culture**: “1 Match Group” philosophy – Employee Resource Groups (ERGs) and cross-brand collaboration; emphasis on belonging and giving back through volunteer opportunities.
- **Career growth**: Internal mobility across brands and functions; access to Udemy and ongoing learning resources.
- **Work environment**: Hybrid/remote flexibility depending on role; global teams spanning 20 offices across 19 countries.

### Sources
1. [Match Group Careers](https://mtch.com/careers/)
2. [Match Group About](https://mtch.com/about/)
3. [Match Group Life at Match Group](https://mtch.com/careers/life-at-match-group/)
4. [Match Group Open Positions (Lever)](https://jobs.lever.co/matchgroup)
5. [Match Group LinkedIn](https://www.linkedin.com/company/matchgroup)

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