--- title: 'Global Operations Team Lead at Workstream' canonical: 'https://feeny.ai/job/global-operations-team-lead-workstream-philippines-sdt355brxc8t' type: 'job' last_seen: '2026-09-13' --- # Global Operations Team Lead at Workstream - **Company:** Workstream - **Location:** Philippines - **Work type:** remote - **Posted:** 2026-08-17 - **Last confirmed live:** 2026-09-13 - **Apply:** https://job-boards.greenhouse.io/workstream/jobs/6124199004 ## Job description Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this market has been heavily underserved by technology and deserves better. Workstream has been purpose-built for the hourly workforce from day one so that these businesses and their employees can thrive. Our customers include leading brands from multiple sectors, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. We are a high growth series B company and quickly expanding our product portfolio to deliver on our vision. We are backed by legendary VCs and industry experts like Founders Fund, BOND, and Coatue. In addition to our core business, Workstream is home to a small, fast-moving Robotics team focused on advancing the next generation of artificial intelligence and robotics. We partner with a leading AI and robotics company to produce high-quality, large-scale egocentric (first-person) video datasets that help train advanced AI models. Grow With Us Workstream is looking for a Team Lead for Global Data Operations. In this role, you will serve as the frontline leader bridge between the Operations Manager and the Video Data Contributors / Quality Auditors. You will be responsible for daily team performance, real-time technical troubleshooting, and auditing video footage for accuracy, camera alignment, and data compliance. This is a high-impact role for someone who thrives in fast-paced tech operations, possesses strong attention to detail, and enjoys coaching a distributed team. Day In The Life ## Team Leadership & Daily Operations - Lead, mentor, and monitor the daily output of a team of Video Data Contributors and Quality Reviewers. - Track key team metrics including daily upload volume, active contributor retention, and error rates. - Conduct regular Q&A sessions and support office hours to answer contributor questions on filming protocols and hardware setup. - Foster high engagement and lower churn across a contract-based/distributed team. Technical Guidance & Quality Assurance - Perform regular audits on uploaded video data to verify usability, camera positioning, lighting, and recording angles. - Troubleshoot hardware setup issues (wearable multi-camera setups, head-straps, smartphone mounts) and resolve technical uploading bottlenecks (Google Drive, cloud tools). - Identify recurring failure patterns in footage and work with the Operations Manager to update guidelines and training materials. Onboarding & Hardware Coordination - Support the onboarding of new team members, conducting technical readiness checks and verifying required hardware/camera specs prior to project launch. - Help manage local physical lab activities and equipment usage when transitioning to office-based operations. Compliance & Administration - Enforce strict data privacy protocols (e.g., ensuring no PII or non-consented faces/sensitive items are present in footage). - Track contributor hours, video task completion rates, and submission logs to assist management with compensation and bonus payouts. Recruitment Support & Onboarding Coordination - Application Screening Support: Assist the Recruiting team by screening incoming applications against specific operational criteria (e.g., camera/smartphone hardware specs, workplace access, schedule availability). - Onboarding Execution: Coordinate with People Ops to guide qualified candidates through document completion, NDA signing, and equipment setup, resolving bottlenecks to get contributors ready quickly. - Pipeline Status Tracking: Track squad capacity and candidate conversion rates, flagging upcoming contributor shortages to the Recruiting team to trigger hiring drives before production targets are missed. Financial Reconciliation & Payroll Coordination - Hours & Data Reconciliation: Audit weekly contributor activity logs against verified, usable video uploads to ensure the company only pays for approved footage. - Finance Reporting: Consolidate squad data into accurate "Ready-to-Pay" reports and submit them to the Finance/Payroll team on scheduled payout cycles. - Payout Support & Dispute Resolution: Act as the primary administrative contact for contributor payment inquiries, investigating and resolving discrepancies between submitted logs and final payouts. ## Who You Are - Leadership Experience: 3+ years of experience as a Team Lead or Senior Specialist in BPO, AI Data Annotation, Marketplace Operations, or Tech Operations. - Technical Aptitude: Tech-savvy with hands-on experience using multi-camera hardware, smartphones, or recording wearables. Ability to quickly master and teach multi-angle recording nuances. - Eye for Quality: Exceptional attention to detail with experience auditing visual or data-driven deliverables. - Communication: Excellent verbal and written English communication skills; comfortable hosting team syncs and drafting operational guidelines. - Adaptability: Comfortable working with distributed/gig workforce structures and operating in a high-growth startup environment. ## Preferred Qualifications - Prior experience in AI/Computer Vision data collection, Data Labeling, or Media Production/QA. - Experience in hardware tracking or logistics management. - Exposure to working with cross-functional global teams (US and Philippines). Working Conditions & Requirements - Work Setup: Initial remote/work-from-home setup, transitioning to a hybrid/office-based setup in Metro Manila (2 to 4 days per week). - Compliance: Strict policy on moonlighting; candidates must agree to background Know More About Workstream - https://www.workstream.us/blog/funding-series-b - https://techcrunch.com/2021/08/26/workstreams-text-based-recruitment-tool-gets-a-48m-bet-from-bond-and-beyond/ - https://techbuzz.news/buzzworthy-august-27-2021/ Additional Information Workstream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We are committed to the full inclusion of all qualified individuals. ## About Workstream ## Company Overview - **One-liner**: Workstream provides an all-in-one AI-powered HR, payroll, and hiring platform purpose-built for hourly, multi-location businesses, primarily in the restaurant industry. - **Entity Type**: Private (Series B) - **Headquarters**: San Francisco, California, USA - **Founded**: 2017 - **Founders**: Desmond Lim (CEO), Lei Xu (CSO & Co-founder), Max Wang (CTO & Co-founder) ## Core Business - **Primary industry/industries**: HR Technology, Payroll Software, Recruiting/Hiring Software, Restaurant Technology - **Target customers**: B2B; specifically multi-location restaurant chains and other hourly-workforce businesses (e.g., retail, hospitality). Their customers include 46 of the top 50 quick-service restaurant brands. - **Mission or purpose statement**: "Empowering local businesses and the hourly workforce to thrive" [workstream.us](https://www.workstream.us/about) ## Products & Services - **AI-Powered Hiring Platform**: An end-to-end solution that includes job posting to hundreds of boards, AI-driven candidate screening, and automated interview scheduling via their "VoiceAI" feature. [workstream.us](https://www.workstream.us/) - **HR & Compliance Platform**: Tools for managing I-9s, e-verify, time clock violations, meal break alerts, and digital form collection to ensure compliance with labor laws. [workstream.us](https://www.workstream.us/) - **Payroll Solution**: An all-in-one payroll system designed for hourly workers, featuring custom reports, an AI assistant for error detection, and audit reconciliation. [workstream.us](https://www.workstream.us/) - **Onboarding & Employee Management**: Digital onboarding workflows and employee management tools designed to reduce time-to-productivity for new hires. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed. - **Key Metric**: Total Funding of **$118M** across multiple rounds, including a $60M Series B in 2022 led by Notable Capital (formerly GGV Capital). [linkedin.com](https://www.linkedin.com/company/workstream-us) - **Annual Revenue**: Estimated at **$14.3M** (based on LinkedIn data). [linkedin.com](https://www.linkedin.com/company/workstream-us) - **Notable Investors/Partners**: GGV Capital (Notable Capital), CRV, Basis Set Ventures, Founders Fund (Keith Rabois), BOND (Jay Simons), Coatue, and individual angels like Tony Xu (CEO of DoorDash) and Eric Yuan (CEO of Zoom). [workstream.us](https://www.workstream.us/about) - **Growth Signals**: Trusted by 46 of the top 50 restaurant brands (e.g., Burger King, Jimmy John's, Taco Bell, Culver's, Papa Johns) across 30,000+ locations. Launched a first-of-its-kind all-in-one payroll solution for the hourly workforce in 2024. [workstream.us](https://www.workstream.us/) ## Competitive Advantages - **Deep Vertical Focus**: Purpose-built for the restaurant industry, not a generic HR platform. This allows for highly specific features like tip pooling, shift management, and compliance with complex hospitality labor laws. - **AI-First Approach**: Integrates AI at every layer—from "VoiceAI" for candidate screening and interview scheduling to an AI assistant for payroll error detection—creating significant efficiency gains for managers. - **High Customer Concentration & Trust**: 46 of the top 50 QSR brands use Workstream, creating a strong network effect and deep domain expertise that is hard for generalist competitors to replicate. - **All-in-One Platform**: Combines hiring, onboarding, HR compliance, and payroll into a single system, eliminating the need for multiple point solutions for restaurant operators. ## Strategic Focus - **Product Expansion**: Deepening the all-in-one platform, particularly with the recent launch of their native payroll solution to compete with legacy providers. - **AI Integration**: Continuing to leverage AI (VoiceAI, AI assistant) to automate manual tasks for hiring, scheduling, and payroll, driving efficiency for customers. - **Market Penetration**: Expanding beyond their strong QSR base into other hourly-workforce verticals like retail and hospitality. - **Global Scale**: With offices in the US, Canada, China, and the Philippines, they are building a global team to support a growing international customer base. ## Why Work Here - **High-Impact Environment**: Workstream is a growth-stage company (191 employees) with a clear market leader position in a massive industry (restaurant tech). Employees have the opportunity to work on problems that directly impact millions of hourly workers. [linkedin.com](https://www.linkedin.com/company/workstream-us) - **Culture & Values**: The company emphasizes a culture of "Humble and Hungry," "Direct Feedback is a Gift," and "Everyone does Customer Success." They value transparency, trust, and a beginner's mindset. [workstream.us](https://www.workstream.us/careers) - **Remote/Hybrid Policy**: They have offices in San Francisco, Lehi (Utah), Shanghai, and Vancouver. Roles vary, with many engineering and strategic roles based in Menlo Park and San Francisco, suggesting a hybrid or in-office preference for certain teams. [workstream.us](https://www.workstream.us/careers) - **Perks & Benefits**: Comprehensive medical, dental, and vision plans; generous mental health support (fully-paid therapy sessions); flexible PTO; paid parental leave; and competitive compensation with equity. [workstream.us](https://www.workstream.us/careers) - **Team & Growth**: A team of ~191 people with backgrounds from top companies (Google, Yelp, Qualtrics, Zoom) and universities (Stanford, MIT, Harvard). The company is well-funded ($118M) and growing, offering significant ownership and impact. [linkedin.com](https://www.linkedin.com/company/workstream-us) ## Sources 1. [workstream.us](https://www.workstream.us/) 2. [workstream.us](https://www.workstream.us/about) 3. [workstream.us](https://www.workstream.us/careers) 4. [linkedin.com](https://www.linkedin.com/company/workstream-us) 5. 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