---
title: 'Global Partner Programs Manager at NICE'
canonical: 'https://feeny.ai/job/global-partner-programs-manager-nice-united-states-atlanta-ga-hoboken-nj-n5bf3bp68awj'
type: 'job'
last_seen: '2026-09-08'
---

# Global Partner Programs Manager at NICE

- **Company:** NICE
- **Location:** United States / Atlanta, GA / Hoboken, NJ / Richardson, TX / San Francisco, CA / Sandy, UT / Santa Clara, CA
- **Posted:** 2026-05-20
- **Last confirmed live:** 2026-09-08
- **Apply:** https://boards.eu.greenhouse.io/nice/jobs/4869973101?gh_jid=4869973101

## Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what's the role all about?

The Global Partner Program Manager drives the next phase of an established, global partner program spanning multiple partner types and routes-to-market. This role is accountable for program evolution and operational excellence: clarifying program mechanics, improving partner experience and adoption, tightening governance, and building a consistent global operating rhythm across regions and functions. You will work cross-functionally with Partner Sales/Alliances, Marketing, Enablement, Operations, Product, Finance, and Systems teams to ensure the program is measurable, scalable, and repeatable, with clear KPIs and strong execution discipline.

How will you make an impact

- Own and continuously improve the partner program framework (tiers/levels, benefits, requirements, rules of engagement, lifecycle milestones), including program documentation and decisioning—ensuring clarity on what changes, why, who approves, and how it rolls out globally
- Build and run the program's global operating cadence (QBR/MBR inputs, monthly updates, enablement drops, partner communications calendar)
- Partner with regional leaders to balance global consistency with regional execution flexibility
- Improve partner onboarding and activation by creating repeatable playbooks, checklists, and readiness milestones—and build feedback loops (surveys, partner councils, regional listening) to translate partner insights into program improvements
- Map current-to-future-state processes and remove friction through workflow redesign and automation of partner program operations (intake, approvals, entitlement requests, program changes)
- Ensure the program is supported by strong systems and data (CRM/PRM alignment, reporting hygiene, scalable workflows)
- Build toolkits and templates that enable scale (FAQs, partner-facing guides, internal playbooks, global comms templates)
- Evolve and operationalize partner incentives and funding mechanisms (e.g., MDF frameworks, compliance, measurement, and governance) in partnership with Marketing/Finance, ensuring auditable processes and best practices for program investment
- Establish program success metrics and build a performance narrative—adoption, activation, engagement, revenue efficiency—tailored by partner type and region, and produce clear executive-ready updates with insights and actions

Have you got what it takes?

- 8+ years of experience in partner programs, alliances operations, or ecosystem program management in B2B technology
- Demonstrated success improving and scaling an existing program—not just launching a new one—including governance, enablement, execution, and operational rigor
- Strong cross-functional leadership in matrixed environments; able to drive alignment across Sales, Marketing, Enablement, Operations, Product, Finance, and Systems teams
- Data-driven operator with comfort building KPIs, dashboards, and using performance insights to change program behavior
- Excellent written and verbal communication skills with the ability to translate complexity into clear program guidance and executive updates
- Strong analytical and problem-solving skills, with a passion for continuous optimization through data and insights

You will have an advantage if you also have:

- Experience spanning multiple partner motions (sell-with, sell-through, referral, services-led ecosystems)
- Familiarity with MDF or partner investment governance and measurement
- Experience with PRM/CRM tooling, workflow automation, and process mapping at scale
- International/global operating experience across regions and time zones

Requisition ID: Reporting into: VP, Partner Strategy and Operations

Role Type: Individual Contributor

## About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

## About NICE

## Company Overview
- **One-liner**: NICE provides AI-powered cloud platforms that automate customer service and workforce engagement, enabling organizations to deliver extraordinary customer experiences.
- **Entity Type**: Public (NASDAQ: NICE)
- **Headquarters**: Ra'anana, Israel (Global HQ); Hoboken, New Jersey, USA (Americas HQ) – locations listed in careers page indicate dual HQ presence.
- **Founded**: Not explicitly stated in provided search results (commonly known as 1986, but no source in this data)
- **Founders**: Not publicly available from provided sources

## Core Business
- **Primary industries**: Contact center software, customer experience (CX) automation, workforce engagement management, financial crime and compliance (via NICE Actimize), public safety (policing and criminal justice).
- **Target customers**: B2B – enterprise, mid-market, and small-to-medium businesses across industries; also government and financial institutions.
- **Mission/purpose**: To transform the world with AI that puts people first – automating engagements into proactive, safe, intelligent actions.

## Products & Services
- **NICE CXone**: Cloud-native contact center as a service (CCaaS) platform with AI-powered self-service, routing, workforce engagement management, and analytics.
- **NICE Actimize**: Financial crime, risk, and compliance solutions for over 1,000 financial institutions.
- **NICE Inform / Justice**: Solutions for public safety, policing, and criminal justice operations (30,000+ agencies).
- **AI & Automation Layer**: Purpose-built CX AI embedded across all products, including proactive AI agents, knowledge management, and digital self-help across 30+ channels.

## Market Standing
- **Valuation/Market Cap**: Not directly provided in search results.
- **Key Metric**: Annual Revenue (Non-GAAP) of **$2.735 billion** (FY 2024), with 15% year-over-year growth.
- **Notable Investors/Partners**: Not listed in provided materials; however, NICE has a large partner ecosystem and is trusted by over 27,000 customers, including >85% of the Fortune 100.
- **Growth Signals**:
  - 10,000+ employees, including >3,000 software engineers and 650 AI engineers.
  - Named a Leader in Gartner Magic Quadrant for CCaaS for 11th consecutive year (2025).
  - Forrester Research named NICE the industry CCaaS Leader with strongest offering and strategy.
  - 25 billion+ interactions powered annually.
  - Strong financials: Non-GAAP operating income of $850M (31.1% margin), cash from operations $833M.

## Competitive Advantages
- **30+ years of leadership** in the contact center and CX space with a proven track record of enabling digital transformations.
- **Massive R&D investment**: >3,300 R&D professionals and 650 dedicated AI engineers; 195+ patents.
- **Comprehensive, unified suite**: Combines AI self-service, routing, workforce management, and analytics on one cloud-native platform.
- **Global scale**: 27,000 customers across 150+ countries, 27 local offices.
- **Partner community**: Industry’s largest community of CX partners for customization and extension.

## Strategic Focus
- Deepening AI-native capabilities (proactive agents, automation at scale).
- Expanding digital-first contact center adoption and migrating on-premise customers to cloud.
- Targeting vertical markets (financial services, public safety) with specialized solutions.
- Continued investment in R&D and innovation – maintaining market leadership in CCaaS and workforce engagement.

## Why Work Here
- **Culture**: “Based on respect and teamwork”, strives for excellence, encourages out-of-the-box thinking and rewards excellence – both individual and collective growth.
- **Flexibility**: NiCE-FLEX hybrid model (2 days in office, 3 days remote) for most roles; fully remote options for customer-facing positions.
- **Learning & Development**: Comprehensive online learning platforms, external certifications, conferences, leadership workshops, and an annual global career development event.
- **Internal mobility**: Strongly encouraged – employees can move to new roles, relocate internationally, or pivot to new disciplines.
- **Benefits**: Comprehensive health insurance (including family), pension schemes, flexible working hours, global and local holiday celebrations, awards and competitions, and a strong focus on health & safety.
- **Employee Voice**: Regular, confidential engagement surveys managed by an external firm to continuously improve the employee experience.
- **Global community**: Involved in local communities, including the NiCE Code: Coda mentorship program for young girls in coding.

## Sources
1. [NICE Careers Page](https://www.nice.com/careers)
2. [Working @ NiCE](https://www.nice.com/company/corporate-responsibility/working-at-nice)
3. [About NiCE](https://www.nice.com/company/about-us)
4. [NICE Corporate Overview (PDF, Dec 2025)](https://resources.nice.com/wp-content/uploads/2025/12/NiCE-Corporate-Overview-Dec-2025.pdf)
5. [Careers – Apply](https://www.nice.com/careers/apply)

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