--- title: 'Global People Experience Specialist (Tokyo-based) at Agoda' canonical: 'https://feeny.ai/job/global-people-experience-specialist-tokyo-based-agoda-tokyo-mwbkyq7ghhc7' type: 'job' last_seen: '2026-11-08' --- # Global People Experience Specialist (Tokyo-based) at Agoda - **Company:** Agoda - **Location:** Tokyo, Japan - **Posted:** 2026-11-03 - **Last confirmed live:** 2026-11-08 - **Apply:** https://job-boards.greenhouse.io/agoda/jobs/8345104 ## Job description ## About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Location and Working Arrangement: This role will be based in Tokyo, Japan depending on the successful candidate’s location. The role reports to a manager based in Bangkok and requires effective collaboration across locations and time zones. Local work authorization requirements apply. Relocation support: Yes The Opportunity We are looking for a Global People Experience Specialist to support employees and new hires across Japan In this role, you will manage local global mobility, immigration, relocation, and onboarding activities in Japan. You will coordinate with employees, hiring managers, internal stakeholders, and third-party vendors to ensure smooth and timely employee experience. You will also support local People Operations and compliance activities that require in-country action. This role is ideal for someone who is highly organized, detail-oriented, service-minded, and comfortable managing multiple cases and stakeholders in an international environment. In This Role, You Will Handle Global Mobility & Immigration cases relocating to your assigned geography - Manage mobility cases, including visas, relocations, renewals, and cancellations. - Ensure cases are completed accurately, on time, and in line with regulatory requirements. - Maintain accurate records and escalate risks or delays affecting relocation or start dates. Vendor & Case Management - Partner with immigration, relocation, and other third-party vendors to deliver required services. - Coordinate stakeholders, track case progress, and follow up on outstanding actions. - Monitor vendor service quality, resolve issues, and ensure timely support for the employees. New Hire Onboarding Experience - Coordinate onboarding and Day 1 logistics for new hires and conduct new hire orientation. - Ensure new hires have the information, access, equipment, and support needed to start successfully on site. - Communicate with new hires before Day 1 and provide guidance on mobility and onboarding requirements. - Respond to employee questions and act as the local point of contact throughout the onboarding process. Local People Operations & Compliance - Support local People Operations, statutory, regulatory, and employment-related requirements - Maintain compliance records and escalate potential risks or issues Process Improvement & Team Collaboration - Identify opportunities to improve processes where possible. - Share local insights and contribute to consistent processes - Support process documentation, knowledge sharing, and other People Operations activities as required. What you’ll Need to Succeed: - 5+ years of people operations, employee engagement, or Global Mobility & immigration-related working experience - Experience coordinating multiple stakeholders and working with third-party vendors - Experience managing cases, processes, or employee support activities independently - Strong organizational and time-management skills, with the ability to manage multiple cases and deadlines. - Excellent communication and interpersonal skills, with a strong service-oriented mindset. - Ability to work effectively with international employees, local hires, hiring managers, vendors, and cross-functional teams. - High attention to detail and the ability to manage sensitive employee information with discretion. - Proactive problem-solving skills and the ability to follow up, escalate, and drive actions to completion. - Ability to work independently while collaborating effectively with a manager and team based in another location. - Professional fluency in English, both written and spoken - Ability to manage priorities and remain effective in a fast-paced, international environment. It Would Be Great if You Also Have: - Knowledge of local onboarding, immigration, employment, or compliance processes. - Experience delivering new hire orientation or employee-facing presentations - Experience using Workday, Greenhouse, ServiceNow, and Zendesk - Experience supporting local statutory or regulatory requirements. - Familiarity with working across different time zones and cultures. #Tokyo Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works. Discover more about working at Agoda - Agoda Careers [https://careersatagoda.com](https://careersatagoda.com/) - Facebook https://www.facebook.com/agodacareers/ - LinkedIn https://www.linkedin.com/company/agoda - YouTube https://www.youtube.com/agodalife ## Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our [privacy policy](https://careersatagoda.com/privacy-statement). Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee. ## About Agoda ## Company Overview - **One-liner**: Agoda is a digital travel platform that helps travelers find great value deals on hotels, flights, and activities worldwide. - **Entity Type**: Public (subsidiary of Booking Holdings Inc., NASDAQ: BKNG) - **Headquarters**: Singapore - **Founded**: 2005 - **Founders**: Robert Rosenstein and Michael Kenny ## Core Business - Primary industry: Online travel and accommodation booking - Target customers: B2C (leisure and business travelers globally) - Mission/purpose: “Bridging the world through travel” – making travel easier, more affordable, and rewarding for everyone. ## Products & Services - **[Agoda.com / Agoda mobile app]**: Online travel agency (OTA) offering booking for hotels, homes, villas, flights, and activities. Available in 39 languages with 24/7 customer support. - **[Agoda Flights]**: Flight booking service launched in 2010. - **[Agoda Easy Cancel / Hygiene Plus]**: Products introduced during the pandemic to offer flexible cancellation and enhanced cleanliness information. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed separately; parent company Booking Holdings has a market cap of approximately $140+ billion (as of mid-2025). Agoda is a key growth engine within the group. - **Key Metric**: Over 7,000 employees; processes 1 trillion price checks daily; 2B+ user interactions captured daily; 12 PB of data processed monthly. - **Notable Investors/Partners**: Wholly owned by Booking Holdings (NASDAQ: BKNG). Partnerships with over 6 million hotels and holiday properties globally. - **Growth Signals**: Expanded to 27 markets; launched new products during COVID-19 (ASQ, Go Local, Easy Cancel); continues to hire aggressively across engineering, product, and analytics roles. ## Competitive Advantages - **Scale & Data**: Access to Booking Holdings’ global network and massive data pipeline (12 PB/month, 1 trillion price checks/day) enables real-time pricing optimization and personalization. - **Tech-First Culture**: Data-driven experimentation (1,000+ live experiments at any time), heavy use of GenAI, and a strong engineering focus. - **Asia Home Base**: Deep roots in Asia-Pacific with a large office in Bangkok, giving local market insights and cost advantages. - **Parent Support**: Backed by one of the world’s largest online travel companies, providing financial stability and cross-selling opportunities. ## Strategic Focus - **Growth through technology**: Continued investment in AI, machine learning, and experimentation to improve search, pricing, and user experience. - **Expanding product offerings**: Growing beyond accommodation into flights, activities, and domestic travel options. - **Sustainability**: Integrating sustainability initiatives into operations and offerings. - **Talent acquisition**: Actively hiring across multiple functions (engineering, product, data, marketing) to support global expansion. ## Why Work Here - **Culture**: Described as “data-driven to the core” with a focus on experimentation, ownership, and direct respect. Inclusive environment with 90+ nationalities represented. - **Flexibility**: Hybrid workplace balancing in-office and work-from-home days; employees can work from anywhere for up to 30 calendar days per year. - **Benefits**: Competitive perks, flexible benefits, relocation support for key roles, and recognition as an award-winning workplace (Fortune World’s Most Admired Companies 2025, TIME/Statista World’s Best Companies 2023, Forbes World’s Top Companies for Women 2023). - **Engineering & Analytics**: Strong emphasis on tech – 1,000+ live experiments, 12 PB data/month, and a “scientist” mindset across teams. Opportunities to work on massive-scale systems. - **Community**: Employee Resource Groups (ERGs) for belonging and inclusion; lively social events like AgodaFest. ## Sources 1. [agoda.com](https://www.agoda.com/about-agoda/) 2. [careersatagoda.com](https://careersatagoda.com/our-culture/) 3. [careersatagoda.com](https://careersatagoda.com/) 4. [job-boards.greenhouse.io](http://job-boards.greenhouse.io/agoda) 5. [linkedin.com](https://au.linkedin.com/company/agoda) ## Other roles at Agoda - [[Cooperative Internship 2027] Infrastructure Internship BKK](https://feeny.ai/job/cooperative-internship-2027-infrastructure-internship-bkk-agoda-bangkok-yegrh05655jy) — Bangkok, Thailand - [[Summer Internship 2027] Infrastructure Internship BKK](https://feeny.ai/job/summer-internship-2027-infrastructure-internship-bkk-agoda-bangkok-n58qcsax0b66) — Bangkok, Thailand - [[Cooperative Internship 2027] Full-stack Internship BKK](https://feeny.ai/job/cooperative-internship-2027-full-stack-internship-bkk-agoda-bangkok-8bcgfgcdd7qm) — Bangkok, Thailand - [[Summer Internship 2027] Full-stack Internship BKK](https://feeny.ai/job/summer-internship-2027-full-stack-internship-bkk-agoda-bangkok-r4hjqh49c6x6) — Bangkok, Thailand - [[Summer Internship 2027] Supply Full-stack Internship BKK](https://feeny.ai/job/summer-internship-2027-supply-full-stack-internship-bkk-agoda-bangkok-2h4d5ntw9h2c) — Bangkok, Thailand - [[Cooperative Internship 2027] Data Internship BKK](https://feeny.ai/job/cooperative-internship-2027-data-internship-bkk-agoda-bangkok-kmn89apk1t1v) — Bangkok, Thailand - [[Summer Internship 2027] Data Internship BKK](https://feeny.ai/job/summer-internship-2027-data-internship-bkk-agoda-bangkok-chpxvpvmxtmx) — Bangkok, Thailand - [[Cooperative Internship 2027] Data Pipeline Intern BKK](https://feeny.ai/job/cooperative-internship-2027-data-pipeline-intern-bkk-agoda-bangkok-bbjfbje364g3) — Bangkok, Thailand - [[Cooperative Internship 2027] Data Platform Intern, Devops](https://feeny.ai/job/cooperative-internship-2027-data-platform-intern-devops-agoda-bangkok-9khzy16fs5ms) — Bangkok, Thailand - [[Summer Internship 2027] Data Platform Intern, Devops](https://feeny.ai/job/summer-internship-2027-data-platform-intern-devops-agoda-bangkok-7fssfps14jn0) — Bangkok, Thailand