---
title: 'Global Personnel Administration, HR Ops specialist at Back Market'
canonical: 'https://feeny.ai/job/global-personnel-administration-hr-ops-specialist-back-market-bordeaux-twmwqf965was'
type: 'job'
last_seen: '2026-09-04'
---

# Global Personnel Administration, HR Ops specialist at Back Market

- **Company:** Back Market
- **Location:** Bordeaux, France
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-25
- **Last confirmed live:** 2026-09-04
- **Apply:** https://jobs.ashbyhq.com/backmarket/f4f61821-9600-4c1c-8892-509a40459bd3

## Job description

HI, WE’RE BACK MARKET.

We’re here to help make tech reliable, affordable, and better than new. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new.

Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet — and consumers — a break. Our mission is simple: to do more with what we already have.

Are you ready to join us?

Define, build and industrialise global personnel administration for Back Market — including the decision of what should be run in-house and what should not — while keeping the existing service running throughout the transformation.

## BUILD

Diagnostic and upstream project work

- Own the personnel administration workstream of the audit end-to-end: complete the diagnostic across all geographies and convert findings into a build roadmap.
- Establish the baseline: as-is process map per country, volumes, cycle times, FTE load, cost, incidents. No sourcing decision and no automation case can be made without it.
- Define the target perimeter and negotiate the handover of activities currently held by People Partners, HRIS, Finance, Legal and local contacts. Set the RACI.
- Support the Phase 2 technical deep dive on the admin scope.

Sourcing strategy — in-house or not

- Lead the make-or-buy analysis for personnel administration, activity by activity and country by country: global in-house, local in-house, outsourced, or EOR.
- Build the decision framework: cost model, service model, risk and compliance criteria, scalability, dependency and reversibility.
- Present the recommendation and business case to the HR Ops & HR Tech Director and the People Leadership Team; secure the arbitration.
- Execute the outcome: RFP, provider selection, transition, exit from the provider currently underperforming (co-led with the Director).

Standards, industrialisation and automation

- Build the global document standard set: contract templates, amendments, letters, certificates, forms — one master per document type, local variants by exception only, versioned, legally validated, owned.
- Industrialise the processes: one process per activity across all geos, documented, with defined controls and defined cut-offs. Country variation must be justified, not inherited.
- Automate with HR Tech: Workday as system of record, document generation from templates, e-signature, self-service, workflow — and the removal of manual re-entry, shadow trackers and email-driven steps.
- Set the service standards that come with an industrialised function: SLAs, ticketing, knowledge base, escalation — and report on them.

RUN

Until the target model is live, the role carries the existing administrative load across all geographies with the support of one apprentice

- Employment contracts and amendments.
- Onboarding and offboarding, end-to-end.
- Employee files, GDPR compliance and archiving.
- Leave and absence management.
- Campus population: internships and apprenticeships.
- Occupational health obligations where applicable.
- Visas and international mobility management
- Administrative inputs to payroll, and day-to-day management of the providers in scope.
- The compliance and control framework on the perimeter; closure of the high-severity risks identified in the audit.

Indicative split at start: ~50% build / ~50% run, shifting toward build as standards and automation land. To be revisited quarterly.

Who we're looking for

- Solid personnel administration or HR Ops background on a multi-country scope
- You have structured, not only operated: built a process from scratch, standardised a document set, imposed a cut-off, written a RACI and made people respect it.
- Comfortable with numbers.
- Hands-on with an HRIS, ideally Workday: configuration logic, data quality, workflows, adoption.
- Compliance reflex: GDPR, employee files, retention, statutory obligations
- English is the working language.

## WHY SHOULD YOU JOIN US ? ✌🏼

At Back Market, we’re committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives — it’s one of the reasons we’re such a high-scoring certified B Corp company (93.2).

No matter your role and seniority level, you’ll enjoy impact-driven work with hands-on career development in an innovative, driven, and fast-paced environment — with benefits to match, like:

- A mission driven work environment where your day to day makes an impact on the planet. Seriously.
- Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days.
- Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training.

At Back Market, we strive to create a workplace that embodies the world we’re trying to change. We’ve embedded our diversity, equity, and inclusion principles into our DNA — from dedicated staff to employee resource groups to our company values.

We know that the perfect background for a role doesn’t mean the perfect fit — we encourage you to apply for a role even if you think you may not have all the qualifications.

If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.

## About Back Market

## Company Overview
- **One-liner**: Back Market is the world's largest pure-play premium refurbished tech marketplace, connecting consumers with professionally refurbished devices to fight electronic waste.
- **Entity Type**: Private (late-stage; raised over $1 billion from top investors) [backmarket.com](https://www.backmarket.com/en-us/about-us)
- **Headquarters**: Paris, France (with seven global offices) [backmarket.com](https://www.backmarket.com/en-us/careers/home)
- **Founded**: 2014 [backmarket.com](https://www.backmarket.com/en-us/about-us)
- **Founders**: Thibaud Hug de Larauze, Clément Petit, Quentin Le Brouster, Vianney Vaute [backmarket.com](https://www.backmarket.com/en-us/about-us)

## Core Business
- Online marketplace for refurbished consumer electronics (smartphones, laptops, tablets, gaming consoles, etc.).
- Target customers: B2C (individuals) and B2B/partnerships (e.g., PlayStation, Visible by Verizon, Google) [backmarket.com](https://www.backmarket.com/en-us/about-us)
- **Mission**: To make refurbished tech the mainstream choice by extending the life of devices and challenging today’s throwaway culture [backmarket.com](https://www.backmarket.com/en-us/about-us)

## Products & Services
- **Refurbished Device Marketplace**: Platform where certified refurbishers sell smartphones, laptops, tablets, headphones, and other electronics, each backed by the Back Market Promise (inspection and warranty).
- **Back Market Promise**: Guarantee covering device quality, functionality, and a minimum warranty for buyers.
- **Express Replacement**: Ship-first service for faster device swaps [backmarket.com](https://www.backmarket.com/en-us/about-us)
- **Partnership Programs**: Collaborations with brands like Google (ChromeOS Flex USB pilot) and iFixit [backmarket.com](https://www.backmarket.com/en-us/about-us)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company).
- **Key Metric**: Total funding > $1 billion (since 2014) [backmarket.com](https://www.backmarket.com/en-us/about-us). Reached profitability in 2024 (announced in press release) [backmarket.com](https://www.backmarket.com/en-us/about-us)
- **Notable Investors**: Not named individually in provided sources, but described as “top investors around the world” [backmarket.com](https://www.backmarket.com/en-us/about-us)
- **Growth Signals**: Launched “Express Replacement”; partnered with Playstation, Visible by Verizon, Google, and iFixit; became a certified B-Corp; global expansion with seven offices; declared “war on fast tech” with bold campaigns.

## Competitive Advantages
- **Market Leadership**: World’s largest pure-play refurbished tech marketplace, giving it scale and brand recognition.
- **Trust & Quality**: The Back Market Promise and certification of refurbishers reduce buyer anxiety.
- **B-Corp Certification**: Demonstrates commitment to social and environmental impact, aligning with sustainability-minded consumers.
- **Strategic Partnerships**: Collaborations with major tech brands and advocacy groups (U.S. PIRG, iFixit) amplify reach and credibility.
- **Circular Economy Focus**: Mission-driven approach differentiates from generic e-commerce players.

## Strategic Focus
- **Fighting “Fast Tech”**: Campaigns and initiatives to reduce overproduction and overconsumption of electronics.
- **Global Expansion**: Operating in multiple countries, with plans to deepen presence and enter new markets.
- **Right to Repair Advocacy**: Supporting legislation and consumer rights to repair devices.
- **Product Innovation**: Launching services like Express Replacement and partnering with Google on ChromeOS Flex USB pilots.
- **Sustainability Reporting**: Published 2024 Impact Report measuring environmental impact of devices [backmarket.com](https://www.backmarket.com/en-us/about-us)

## Why Work Here
- **Hybrid Working**: Work from home up to two days per week and remotely for one week per quarter [backmarket.com](https://www.backmarket.com/en-us/careers/home/why-join-us)
- **Generous Leave**: Minimum 25 days of PTO per year; fully paid parental leave (12–14 weeks for primary caregiver, 5 weeks for second parent) [backmarket.com](https://www.backmarket.com/en-us/careers/home/why-join-us)
- **Perks**: Stock options, comprehensive health insurance, mental health support, paid volunteer days (2 per year), annual all-hands retreat [backmarket.com](https://www.backmarket.com/en-us/careers/home/why-join-us)
- **Culture**: Mission-driven (certified B-Corp), inclusive, engaged, “non-evil geniuses” building products that do good [backmarket.com](https://www.backmarket.com/en-us/careers/home)
- **Teams**: Engineering, Product, Marketing, Supply, Operations, People, Finance, Legal, and internships available across seven global offices [backmarket.com](https://www.backmarket.com/en-us/careers/home)
- **Certified B-Corp**: High standards of social and environmental impact attract talent aligned with sustainability values [backmarket.com](https://www.backmarket.com/en-us/about-us)

## Sources
1. [Back Market About Us](https://www.backmarket.com/en-us/about-us)
2. [Back Market Careers Home](https://www.backmarket.com/en-us/careers/home)
3. [Back Market Why Join Us](https://www.backmarket.com/en-us/careers/home/why-join-us)
4. [Back Market LinkedIn](https://www.linkedin.com/company/back-market)
5. [Back Market Jobs on Ashby](https://jobs.ashbyhq.com/backmarket)

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