---
title: 'Global Program Manager at Benchling'
canonical: 'https://feeny.ai/job/global-program-manager-benchling-united-states-bbkqfcjbpd1v'
type: 'job'
last_seen: '2026-09-10'
---

# Global Program Manager at Benchling

- **Company:** Benchling
- **Location:** United States
- **Compensation:** $152k–$242k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-05-20
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/benchling/9ff817e6-9274-4613-9ac3-1bc012b7ff8a/application

**Skills:** Enterprise SaaS, Project Management, Program Management, Scope Management, Budget Control, Change Management, Customer Success, Customer Success Management, Professional Services, Salesforce Objections (SOWs), Budgeting, Resourcing, Project Financials, Life Sciences R&D Processes, Scientific Concepts, GxP, Software Validation, CSV

> The Global Program Manager oversees post-sale experience for Enterprise customers, partnering with Account Executives to ensure rapid time-to-value and successful adoption of the Benchling AI platform. This role involves coordinating implementation, customer success, and support efforts while acting as a trusted adv...

## Job description

We are rebuilding biotech for the AI era.

When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.

Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.

We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.

## ROLE OVERVIEW

Benchling is seeking an experienced customer-facing Global Program Manager (GPM) to oversee the post-sale experience for our largest Enterprise customers. The GPM will partner closely with the Enterprise Account Executive to ensure that customers achieve rapid time to value and see the value in expanding their relationship with Benchling as they transform and modernize their R&D IT. The GPM will coordinate implementation, customer success, and customer support efforts to ensure customers have a seamless experience post-sale.

The GPM must have deep experience in Life Sciences R&D processes and scientific concepts as well as operating in an enterprise SaaS environment and be adept at working with internal and external stakeholders at all levels.

## RESPONSIBILITIES

- Oversee post-sale activities across implementation, support, customer success, and optimization services for one or more more Enterprise customers
- Partner with customer leaders and Benchling account teams to develop implementation, governance, change management, risk management, escalation management, adoption, and success plans that accelerate customer digital transformations
- Liaise with customer leaders and be known as a diplomatic, pragmatic partner, who operates with sense of urgency to effect a best in class customer experience
- Partner with the Enterprise AE to ensure seamless customer experience and grow the account
- Support the development of customer experience sales proposals and other services proposals with account, and/or program subject matter expertise
- Coordinate all Professional Services, Customer Success and Support activities to drive customer value, adoption, and advocacy
- Partner with Product Management to maintain strategic engagement and alignment of customer needs with product roadmap
- You will help shape the long-term strategy and vision for the Enterprise services business
- You will inspire your cross-functional account team to accelerate our growth within the world’s largest biopharma companies by delivering exceptional customer experiences
- You will be seen as a trusted advisor who has the customer’s best interests in mind, even when it means having a hard conversation
- You will mentor, coach, and champion your cross-functional account team as you help them grow their professional skills
- You will contribute meaningfully to running a profitable services business that doesn’t sacrifice quality or customer success in doing so
- You will be a respected cross-functional partner to our Sales, Solutions, and Product teams, known for fairly advocating for both the customer and for Benchling

## QUALIFICATIONS

Must haves:

- Passionate about and experience working with Life Sciences companies with an understanding of R&D processes and scientific concepts. Must be able to confidently engage and build trust with scientific, informatics, IT, and Director/VP level audiences in top-20 Biotech and Pharma companies.
- You are accountable and able to thrive in a fast-paced environment. You have strong executive presence and succeed in a matrixed environment where you have accountability without authority.
- At least 10+ years client facing implementation, program leadership and/or consulting experience, with demonstrated record of successfully running large scale programs, ideally in the Life Sciences or Biotechnology sponsor or software space.
- Proven ability to lead large cross-functional post-sale teams to deliver transformational change with superior relationship, project management, organizational, and commercial skills. This includes work across professional services, customer support, customer success, product, marketing, strategy, and sales.
- Experienced in program and project management for multi-workstream enterprise SaaS deployments including scope management, budget control, project and executive reporting, and project financials.
- Experience in services commercials including SOWs, budgeting, resourcing, and change orders.
- Excellent interpersonal skills in verbal, written and presentation formats and experience presenting to the C-suite.
- Ability to work at customer site, or in the Boston office based on customer and project needs.
- BS or advanced degree in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering or similar life science field preferred, or equivalent professional experience working with Life Sciences R&D processes and/or healthcare technology.

Nice to have:

- GxP experience including software validation (CSV) at a life sciences or biotech company and/or vertical SaaS software company.

## HOW WE WORK

We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).

#LI-Hybrid #BI-Hybrid

## #LI-SF1

Benchling welcomes everyone. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.

We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.

## About Benchling

## Company Overview
- **One-liner**: Benchling provides a cloud-based platform for biotechnology research and development, uniting data, automation, and AI to accelerate scientific discovery.
- **Entity Type**: Private (Series F)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2012
- **Founders**: Sajith Wickramasekara, Ashu Singhal

## Core Business
- **Primary industry/industries**: Life Sciences Software, Biotechnology R&D, Scientific Cloud Computing
- **Target customers**: B2B; biopharma companies (including more than half of the world's top 50), academic labs, agritech, and industrial biotech organizations.
- **Mission or purpose statement**: "To unlock the power of biotechnology" by helping scientists unite data, automation, and AI to bring new products and discoveries to life faster.

## Products & Services
- **Benchling Platform (R&D Cloud)**: A unified, cloud-based platform for biotech R&D. It includes an electronic lab notebook (ELN), laboratory information management system (LIMS), and scientific data management. It allows teams to plan, record, and share experiments, automate workflows, and use AI tools.
- **Benchling AI**: An integrated AI layer that includes "The AI Scientist," which connects predictive models, structured data, and wet lab execution into a single loop. It designs experiments, routes lab automation, captures results, and recommends next steps.
- **Developer Platform**: An open, flexible platform with APIs, app integrations, and a custom interface designer, allowing organizations to build custom apps and connect data from instruments and other software.
- **Services & Support**: Implementation, advisory, and support services from a team of experts. Also offers "Benchling Learning Labs" for team training and certification.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (last reported valuation was $6.1 billion in 2021 after a Series F round).
- **Key Metric**: Total funding of **$412M** across 8 rounds. Annual revenue is estimated at **$50M** (per LinkedIn).
- **Notable Investors/Partners**: Menlo Ventures, Sequoia Capital, Accel, Y Combinator, and others. Customers include Sanofi, Moderna, and more than half of the world's top 50 biopharma companies.
- **Growth Signals**: Over 200,000 scientists use the platform; trusted by 1,300+ organizations; 642 employees with 2.2% YoY headcount growth; active job postings (49 open roles); LinkedIn follower growth of 28.4% year-over-year.

## Competitive Advantages
- **Purpose-built for biology**: Unlike generic software, Benchling is built specifically for complex life sciences R&D, modeling data for biomolecules, cell lines, and more.
- **AI-native platform**: AI is embedded at every step, with "The AI Scientist" closing the loop between experiment design, execution, and data capture.
- **Network effects**: Over 200,000 scientists and 1,300+ organizations use the platform, creating a strong ecosystem and data network effect.
- **Deep industry penetration**: Trusted by more than half of the world's top 50 biopharma companies, providing a strong moat against competitors.
- **Open and flexible**: Offers APIs, integrations, and a custom interface designer, allowing it to adapt to diverse scientific workflows.

## Strategic Focus
- **AI-first R&D**: Deeply integrating AI agents and models into the scientific workflow to compress decades of R&D into years.
- **Platform expansion**: Continuing to build out the "AI Scientist" capability and expanding the developer platform for custom applications.
- **Customer growth**: Deepening relationships with existing enterprise customers (top 50 biopharma) while expanding into adjacent fields like agritech and industrial biotech.
- **International presence**: Operating in 15 countries, including Switzerland, UK, France, Denmark, and Canada, with continued global expansion.

## Why Work Here
- **Mission-driven work**: Employees directly contribute to accelerating breakthroughs in medicine, agriculture, and materials science.
- **Culture of curiosity**: The company emphasizes a growth mindset, continuous learning, and treating mistakes as opportunities to reflect and grow.
- **Strong benefits**: Includes dedicated mental health benefits (therapy sessions), monthly wellness stipend, winter holiday shutdown, and active employee resource groups (ERGs) with executive sponsorship.
- **Community and connection**: Regular social hours, themed all-hands meetings, cross-functional events, and a strong emphasis on building community both in-person and virtually.
- **Hybrid/Office policy**: Has offices in multiple locations (San Francisco, and international offices in Switzerland, UK, France, Denmark, Canada) with in-person social hours and team events.
- **Engineering culture**: Nearly half the team comes from an R&D background, blending scientific and technological expertise. Open roles include Software Engineer (Agents, Developer Platform), Engineering Leader (Molecular Biology, Infrastructure), and more.

## Sources
1. [benchling.com](https://www.benchling.com/)
2. [benchling.com/about-us](https://www.benchling.com/about-us)
3. [benchling.com/careers](https://www.benchling.com/careers)
4. [benchling.com/life-at-benchling](https://www.benchling.com/life-at-benchling)
5. [linkedin.com/company/benchling](https://www.linkedin.com/company/benchling)

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