---
title: 'Global Program Manager - Software Implementation at Veeva Systems'
canonical: 'https://feeny.ai/job/global-program-manager-software-implementation-veeva-systems-madison-902vwr3d1cd4'
type: 'job'
last_seen: '2026-09-12'
---

# Global Program Manager - Software Implementation at Veeva Systems

- **Company:** Veeva Systems
- **Location:** Madison, WI
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2023-09-26
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.lever.co/veeva/27f2355a-02e0-47a3-93a0-db1baf9eeaf9

## Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

## The Role

Veeva is seeking an experienced Global Program Manager (GPM) to lead Veeva’s most strategic programs across its Development Cloud. This customer-facing role requires prior experience leading consulting engagements, ideally at a consulting firm or software vendor.

As a leader within Veeva’s Professional Services organization, you will closely collaborate with Veeva's account leadership teams to ensure the successful delivery of Vault R&D and Quality programs, improve existing Veeva applications, and ensure overall Customer Success for these programs. The role requires a balance between the delivery of Professional Services implementation projects and ensuring strategic objectives are well-defined and achieved to promote the overall success of both customers and internal teams, both during implementation and beyond.

## What You'll Do

- Lead Veeva’s most strategic programs and ensure that implementation methodology is met while ensuring adherence to the timeline, scope, resources, and overall quality
- Drive customer success by ensuring appropriate risk management, change management, and escalation management and ensuring that all programs have a positive impact
- Own stakeholder management with customers to drive resolutions and serve as part of the Veeva team and partner network in a customer-centric environment to ensure we influence and lead the customers to support their success throughout and beyond implementation
- Serve as a leader and have productive working relationships with the project team to coach and mentor them to create the environment to ensure employee success
- Accountable for one or more global Vault implementations in Clinical, Quality, Regulatory (RIM), or Safety (PV) at our strategic accounts
- Energizes the teams around them and recognizes challenges as opportunities to proactively manage solution
- Support the GPM team to actively share knowledge and resources to find ways to improve
- Partners deeply with IT and business executives to define deployment, governance, and transformation roadmap and plan for the future with post-deployment activities, including Product Support and Customer Success, as well as ongoing conversations with Product Management
- Support implementation proposals and services contract negotiation
- Coordinate Customer Success Manager activities to drive product value and adoption

## Requirements

- 12+ years in large-scale enterprise software program management
- Consulting experience with proven ability to lead large, complex customers
- Track record of success leading internal teams and partners to deliver measurable business results
- Experience in technology strategy and roadmap development for enterprise customers in healthcare or life sciences
- Ability to critically and objectively interpret and evaluate information to effectively influence at the executive level with strong communication
- Skills in problem resolution, negotiation, dealing with ambiguity, the establishment of effective processes, influencing without authority
- Typical travel is 25%, but may be up to 50% based on customer requirements

## Nice to Have

- Direct experience with the Pharmaceutical R&D space with a priority on Clinical, Regulatory (RIM), and Pharmacovilgelence (PV)
- Veeva Vault implementation experience
- Software as a Service implementation experience in GxP space

Interviewing with Veeva We value your time and believe in a transparent hiring process. Here is the process you can expect.

- Follow the application process and submit your resume.
- Within 3 days, you will receive a link to a personality assessment administered by a third party.
- Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
- If moving to the interview stage, the process is as follows:
- A conversation with the hiring manager
- A practical case exercise
- A final conversation with our group's Senior Leader.
- Once all interviews are complete, the manager will be in touch with a final decision.

## Perks & Benefits

- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program

## Compensation

- Base pay: $100,000 - $200,000
- The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

#LI-Remote #LI-MidSenior

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.

## About Veeva Systems

## Company Overview
- **One-liner**: Veeva Systems builds the industry cloud for life sciences — cloud software, AI, industry-specific data, and consulting that help pharmaceutical, biotech, and medical device companies bring therapies to market faster.
- **Entity Type**: Public (NYSE: VEEV), converted to a Public Benefit Corporation (PBC) in February 2021 — the first public company to do so
- **Headquarters**: Pleasanton, California, USA (4280 Hacienda Drive, Pleasanton, CA 94588)
- **Founded**: 2007
- **Founders**: Peter Gassner and Matt Wallach

## Core Business
- **Primary industry**: Life sciences technology / healthcare IT — serving R&D, clinical, regulatory, quality, safety, and commercial functions
- **Target customers**: B2B enterprise — pharmaceutical, biotechnology, and medical device companies; over 1,000 customers globally
- **Mission/purpose**: "Building the Industry Cloud for Life Sciences" — helping the industry become more efficient and effective so it can focus on creating quality products in shorter time frames while maintaining compliance

## Products & Services
- **Veeva Vault Platform**: The core cloud platform with applications for Clinical, Regulatory, Quality, and Safety — consolidating critical processes in one central system to accelerate study timelines, streamline regulatory processes, and unify quality and safety operations.
- **Veeva AI**: Agentic AI added to the Veeva Vault platform, with deep, industry-specific agents for Veeva applications — designed to connect sponsors, sites, patients, and regulators more effectively and increase industry productivity.
- **Commercial Solutions**: Applications, data, and analytics for marketing and commercial teams to maximize campaign performance.
- **Consulting Services**: Business consulting alongside software, data, and AI to support customers' most critical business processes from R&D through commercialization.

## Market Standing
- **Valuation/Market Cap**: Publicly traded (NYSE: VEEV); specific market cap not stated in cited sources.
- **Key Metric**: 975+ customers (careers site) / 1,000+ customers (corporate site); close to 8,000 employees at end of fiscal 2026.
- **Notable Investors/Partners**: Not disclosed in cited sources; as a public company with an extensive partner ecosystem supporting its cloud solutions.
- **Growth Signals**: Added a net 637 employees in fiscal 2026, ending the year with close to 8,000 employees; launched Veeva AI as a major portfolio expansion; has grown steadily "without the need for significant layoffs historically"; product hubs span Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto.

## Competitive Advantages
- **Industry-specific depth**: Unlike generic enterprise software, Veeva is built exclusively for the highly regulated life sciences industry, covering the full value chain from clinical through commercial.
- **Public Benefit Corporation structure**: Legally obligated to balance shareholder interests with customers, employees, partners, the life sciences industry, and communities — a durable differentiator in talent and customer trust.
- **Scale and switching costs**: Deep integration across R&D, quality, regulatory, and commercial workflows for over 1,000 customers creates significant lock-in.
- **No non-compete agreements**: Veeva does not require employees to sign non-competes and has taken legal action to fight their unfair use — a strong cultural and recruiting advantage.
- **Clear values in priority order**: Do the Right Thing, Customer Success, Employee Success, Speed.

## Strategic Focus
- **Industry cloud expansion**: Continuing to build out the full industry cloud — software, AI, data, and consulting — to become "essential to and appreciated by" the life sciences industry.
- **Veeva AI rollout**: Making agentic AI a transformative layer across the Vault platform to increase innovation and productivity from drug development through commercialization.
- **High-quality job creation**: Investing in people with tech-enabled hiring tools, manager training (with direct CEO involvement), and fair, flexible employment — while maintaining steady, measured growth without significant layoffs.
- **Long-term durable growth**: Operating as a PBC with a commitment to the life sciences industry's critical functions.

## Why Work Here
- **Work Anywhere policy**: Employees can work from home or the office on any given day; product teams are organized in regional hubs (Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, Toronto) with regular in-person collaboration.
- **Culture and values**: Collaborative environment where employees are "treated with respect" and supported to "captain their own ship" toward growth; values are explicitly prioritized: Do the Right Thing, Customer Success, Employee Success, Speed.
- **Giving back**: 1% Veeva Giving program — each employee receives an amount equal to 1% of their base salary annually to donate to non-profits of their choice; giving is entirely employee-driven.
- **Equity for employees**: Equity program designed so the vast majority of employees participate and benefit financially in the company's growth.
- **No non-compete clauses**: Employees are free to work where they choose, and the company actively fights unfair non-compete practices in the industry.
- **Stability with growth**: "Measured and thoughtful" hiring that has historically avoided significant layoffs, with net headcount growth of 637 in fiscal 2026.
- **Meaningful work**: Directly supports life sciences companies in their mission to improve and extend life.

## Sources
1. [veeva.com](https://www.veeva.com/)
2. [careers.veeva.com](https://careers.veeva.com/)
3. [careers.veeva.com — Why Veeva](https://careers.veeva.com/why-veeva/)
4. [veeva.com — Corporate Citizenship](https://www.veeva.com/corporate-citizenship/)
5. [2026 Public Benefit Corporation Report (PDF)](https://www.veeva.com/wp-content/uploads/2026/05/2026-PBC-Report.pdf)

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