---
title: 'Global Service Desk Analyst - French Bilingual Analyst at Long View Systems'
canonical: 'https://feeny.ai/job/global-service-desk-analyst-french-bilingual-analyst-long-view-systems-canada-2437sb0gvwpy'
type: 'job'
last_seen: '2026-10-17'
---

# Global Service Desk Analyst - French Bilingual Analyst at Long View Systems

- **Company:** Long View Systems
- **Location:** Canada
- **Compensation:** $40k–$52k
- **Employment:** temporary
- **Work type:** remote
- **Posted:** 2026-10-09
- **Last confirmed live:** 2026-10-17
- **Apply:** https://jobs.lever.co/lvs1/767fadb6-46da-40f4-8e85-ac443ba9f882

## Job description

Long View. A career that helps you get more out of life.

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work!

Are you passionate about end user experience and want to put your exceptional customer service skills to use in a company that values FUN?

We are looking for a professional and eager French Bilingual Global Service Desk Analyst for our Integrated Global Services team located across Canada. You will have a direct impact on Long View's success through leading the delivery of service excellence, while working with a diverse team servicing clients across the globe. You will provide tier I support for all IT and communications systems in use with the service desk.

A Day in the life:

- Submit fully documented customer issues into a ticket management system
- Analyze the symptoms, determine the urgency and where possible, provide resolution to the issue
- Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle
- Understand and assist with all internal and external escalations
- Continue to look for process improvement opportunities, and follow up with peers and leads in improving service delivery

What you bring:

- 2+ years of experience in a technical support role providing tier I support in a service desk or help desk role
- The ability to speak French and English fluently in a professional environment
- Excellent French and English bilingual written and verbal communication skills
- Proven ability to troubleshoot and resolve technical and procedural issues
- Ability to adapt to fluctuating customer needs and manage high stress situations while reacting quickly and professionally
- Capability to establish rapport among peers and colleagues
- Proven ability to provide superior customer service both on and off of the phone
- Ability and willingness to work evenings and or weekends.

What makes you awesome:

- ITIL Incident Management understanding
- A+ Certification

Why work at Long View:

- Great people and culture
- Recognition programs

Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!

Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.

Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.

## About Long View Systems

## Company Overview
- **One-liner**: Long View Systems is a North American privately-owned IT services and solutions company helping enterprises modernize, secure, and transform through cloud, cybersecurity, AI, managed services, data, networking, and workplace solutions.
- **Entity Type**: Private (privately held; no public funding rounds disclosed)
- **Headquarters**: Calgary, Alberta, Canada
- **Founded**: 1999
- **Founders**: Don Bialik, along with early team members Patty Bourgeois and Robin Bell

## Core Business
- **Primary industries**: IT Services and IT Consulting; Managed Cloud; Cybersecurity; Enterprise Technology Solutions
- **Target customers**: B2B / Enterprise organizations across North America (mid-market to large corporate and public-sector clients)
- **Mission or purpose statement**: "We want as many great people as possible to have happy, healthy lives and great careers by being a leading, lasting IT organization that provides exceptional value to our clients." The company frames technology as "the means" and an "empowered workforce" as the end goal — using technology to help the world work.

## Products & Services
- **Hybrid IT Methodology**: A core framework combining on-premise, cloud, and managed services to define and customize the "future of IT" for clients — positioned as innovative, flexible, cost-effective, and business-focused.
- **Managed Cloud Services**: Cloud modernization, migration, and ongoing managed operations.
- **Cybersecurity Services**: Security Operations Center (SOC), security consulting, and solutions architecture (e.g., Security Operations Center Analyst, Security Solutions Architect roles).
- **Data, AI & Business Transformation**: Business transformation, data modernization strategies, and assessments.
- **Enterprise Applications & ERP**: Microsoft Dynamics 365 F&O consulting and presales, ERP program management.
- **Networking & Infrastructure**: Senior network consulting and core modernization practices.
- **Modern Workplace Solutions**: End-user computing, global service desk, deskside support, and workplace productivity tools.
- **Managed Services & Client Success**: Ongoing support, client success management, organizational change management, and procurement services.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Total Funding — not publicly available; no institutional funding rounds identified, implying a bootstrapped/private ownership model. Headcount is approximately 882 employees, +3.8% year-over-year.
- **Notable Investors/Partners**: Deep partnerships with Microsoft and Cisco.
- **Growth Signals**:
  - Headcount grew by ~48 people year-over-year (+3.8%) with monthly growth of ~1.9%.
  - 31 active job postings across North America at the time of research (including roles in consulting, security, ERP, and client success).
  - LinkedIn audience growing: 35,520 followers (+10.1% yearly, +1.5% monthly).
  - Geographic footprint expanding across Canada and the United States, with a distributed presence spanning 10 countries.
  - One of the largest privately-owned IT services and solutions companies in North America, with a stated vision of "Journey to 100 Years."

## Competitive Advantages
- **People-first culture as a differentiator**: Leadership explicitly ties business success to employee wellbeing; 89% of employees rate Long View as a good or great place to work.
- **Deep enterprise vendor relationships**: Long-standing partnerships with Microsoft and Cisco give it credibility and access to leading-edge technology stacks.
- **25+ years of stability**: Founded in 1999 and still privately held, providing an established client base and long-tenured leadership.
- **Platinum Member of Canada's Best Managed Companies for 10 consecutive years** — a recognized mark of operational and cultural excellence.
- **Breadth of services**: Full-stack IT services from strategy and transformation through managed operations, cybersecurity, ERP, and end-user support.

## Strategic Focus
- **"Journey to 100 Years"**: A long-term vision focused on building a lasting organization through employee retention and client value.
- **Modernization & transformation**: Strategic emphasis on cloud, cybersecurity, AI, data modernization, and workplace transformation.
- **Workforce enablement**: Investing in training, certification, leadership development, and internal mobility (including a proprietary Leadership Development Program).
- **North American expansion**: Continued presence growth across Canadian and US offices, with hiring signals concentrated in technical consulting, security, and client success.

## Why Work Here
- **Culture & recognition**: 89% of employees rate Long View as a good or great place to work; Platinum Member of Canada's Best Managed Companies for 10 consecutive years.
- **Career development**: Quarterly Career Life Planning (CLP) sessions with your leader; dedicated Learning and Development Group; certification opportunities; live, remote, on-demand, webinar, and conference training; proprietary Leadership Development Program (LDP).
- **Benefits & wellbeing**: Extensive benefits, annual retirement planning, and an emphasis on healthy lifestyles and happiness at work.
- **Inclusion**: Six Employee Resource Groups (ERGs), including the Anti-Racism Council, Women's Alliance, Disability & Ability, Indigenous Peoples Alliance, Welcome to Canada, and Gender and Sexuality Alliance.
- **Flexibility**: Training is available via live and remote classrooms; service desk and consulting roles span North American clients with distributed teams.
- **Job seeker caution**: Long View's careers page warns about fraudulent job postings using fake domains and impersonating its People Services team. Candidates should verify roles on the official careers page (longviewsystems.com/careers) and contact info@lvs1.com if in doubt.

## Sources
1. [jobs.lever.co](https://jobs.lever.co/lvs1)
2. [longviewsystems.com](https://www.longviewsystems.com/about-us/journey-to-100-years/)
3. [linkedin.com](https://linkedin.com/company/longviewsystems)
4. [longviewsystems.com](https://www.longviewsystems.com/careers/)
5. [indeed.com](https://www.indeed.com/cmp/Long-View-Systems)

## Other roles at Long View Systems

- [SOC Analyst, Junior](https://feeny.ai/job/soc-analyst-junior-long-view-systems-calgary-g6adkgv3f5fd) — Calgary, Canada
- [Database Infrastructure Consultant, Senior](https://feeny.ai/job/database-infrastructure-consultant-senior-long-view-systems-calgary-6py5m3mwfnp7) — Calgary, Canada
- [Technical Generalist Consultant](https://feeny.ai/job/technical-generalist-consultant-long-view-systems-vancouver-afys4wkk2c0w) — Vancouver, Canada
- [Organizational Change Manager](https://feeny.ai/job/organizational-change-manager-long-view-systems-vancouver-17kbk6na35nf) — Vancouver, Canada
- [Solution Architect, AI](https://feeny.ai/job/solution-architect-ai-long-view-systems-calgary-0717xcyhxty1) — Calgary, Canada
- [Corporate Services Coordinator](https://feeny.ai/job/corporate-services-coordinator-long-view-systems-edmonton-ba7eabb2bymc) — Edmonton, Canada
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