---
title: 'Global Support Engineer at Element Biosciences'
canonical: 'https://feeny.ai/job/global-support-engineer-element-biosciences-san-diego-6jxxnmmpc202'
type: 'job'
last_seen: '2026-09-07'
---

# Global Support Engineer at Element Biosciences

- **Company:** Element Biosciences
- **Location:** San Diego, CA
- **Posted:** 2026-07-31
- **Last confirmed live:** 2026-09-07
- **Apply:** https://job-boards.greenhouse.io/elementbiosciences/jobs/6131133004

## Job description

At Element Biosciences, we are passionate about our mission to empower the scientific community with more freedom and flexibility to accelerate our collective impact on humanity. We have built a highly efficient product-driven organization where employees can learn, grow, and thrive in a challenging but encouraging environment. We are committed to scientific integrity, collegiality, honesty, objectivity, and openness.

The Global Support Engineer is an entry point into the Global Service technical ladder, based at Element San Diego HQ. This role contributes to New Product Introduction (NPI) service readiness, provides technical escalation support, supports and maintains SD HQ instrumentation, and contributes to a verity of Service & Support strategic programs. This role is a salaried, centralized role that can provide dispatch support but does not carry primary account ownership or field territory assignment. Reporting to the Global Service Lead, the GSE 2 works closely with Global Support Engineers and Applications Scientists, Regional Field Service Managers and Technical Leads, Global Technical Support Agents, and Product Support to triage escalations, build service documentation, and grow into broader Level 3 and NPI ownership over time.

If you possess the following and want to make a meaningful impact, we invite you to explore this role.

Essential Functions and Responsibilities:

- Support NPI service readiness activities such as service guide development, development of tools and spares BOMs, and service test processes
- Participate in first-wave rollout and support for new product introductions and product extensions
- Assist in developing training materials for Regional Technical Leads and Field Service Engineers ahead of product launch
- Contribute to global knowledgebase content to ensure readiness prior to launch
- Perform Service Regression Procedure testing for product extension and changes
- Author and maintain service bulletins and knowledgebase articles for routine and recurring issues
- Support standardization of troubleshooting documentation and escalation records
- Maintain and update technical reference materials as products and procedures evolve
- Apply engineering analysis across mechanical, fluidics, optics, electronics, and SW/FW subsystems to diagnose root cause and determine the appropriate resolution path for escalated technical issues, exercising independent judgment on complexity, risk, and resolution strategy
- Serve as a technical escalation resource to Field Service Engineers, providing on-site diagnostic support for complex or unresolved cases outside standard field-level troubleshooting scope
- Evaluate returned field parts to identify failure patterns and inform engineering and field-facing recommendations
- Maintain SD HQ instrumentation supporting Service Training and internal validation testing
- Partner with R&D, Product Support, and Regional Tech Leads on service-related feedback and product improvement input
- Participate in service process improvement discussions and contribute to standardization efforts

Education and Experience:

- Bachelors degree in Engineering (Mechanical, Electrical, Biomedical, or related discipline) required
- 2-5 years of experience in field service or technical support within complex instrumentation, biotech, medical device, or similar regulated industry
- Working knowledge of system-level troubleshooting (mechanics, fluidics, optics, electronics, and SW/FW)
- Strong written and verbal communication skills; able to document technical issues clearly
- Ability to work independently with moderate technical guidance and escalate appropriately
- Hands-on familiarity with NGS technologies, including library preparation, sequencing, and data analysis, preferred
- Experience in regulated environments (ISO 13485, GMP) a plus
- Prior experience supporting product launches or NPI activities a plus

Physical Requirements:

- Ability to lift up to 20 pounds
- Must be flexible in working hours as this position may require customer support during non-regular business hours

Location:

- San Diego – on-site

Travel:

- Approximately 10-20% travel, primarily domestic, in support of NPI and escalations

Job Type:

- Full-time, Exempt

Base Compensation Pay Range:

- $90,000 - $110,000

In addition to base compensation noted above, you will be eligible for stock options, discretionary annual bonus, no cost health insurance plans, 401k with company match, and flexible paid time off.

Please note: Base compensation will depend on multiple factors, including geographic location, qualifications, and experience.

We foster an environment such that all people are afforded the freedom to pursue their passions without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.

## About Element Biosciences

## Company Overview
- **One-liner**: Element Biosciences develops affordable, high-quality DNA sequencing and multiomics platforms to democratize access to advanced biological analysis.
- **Entity Type**: Private (Series E)
- **Headquarters**: San Diego, California, USA
- **Founded**: 2017
- **Founders**: Three scientists (names not publicly listed in detail, but described as industry veterans)

## Core Business
- Primary industry/industries: Genomics, Biotechnology, Life Sciences, Multiomics
- Target customers: Research laboratories (academic, government, and biopharma), clinical researchers, and diagnostic developers (B2B, primarily research and clinical segments)
- Mission or purpose statement: “To empower the scientific community with more freedom and flexibility to accelerate our collective impact on humanity, and open the world of biology to new possibilities.” [elementbiosciences.com/about](https://www.elementbiosciences.com/about)

## Products & Services
- **[AVITI™ System]**: A benchtop DNA sequencing system that delivers high-quality, affordable sequencing (the company announced a $200 genome). Uses proprietary Avidity™ chemistry.
- **[AVITI24™]**: A 5D multiomics system launched in April 2024 that provides subcellular spatial co-detection of RNA, protein, and morphology on a single integrated platform, with no library prep required. Powered by ABC Sequencing.
- **[VITARI™]**: A new platform/product line announced for scaling without the premium price (details emerging).
- **Reagent & Consumables**: Proprietary reagents with a price guarantee for the lifetime of the AVITI system.
- **Loop Genomics Acquisition**: Integrated long-read sequencing capabilities via the 2022 acquisition of Loop Genomics.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company). Total known funding exceeds $553M across multiple rounds.
- **Key Metric (Total Funding)**: $277M in Series D (led by Wellington Management), $276M in Series C, plus Series A & B from Foresite Capital and Venrock. An upsized Series E was announced in 2026 to accelerate global growth. [elementbiosciences.com/about](https://www.elementbiosciences.com/about)
- **Notable Investors/Partners**: Wellington Management, Foresite Capital, Venrock. Global distribution partners signed in 2023. Nearly 30 unique patents.
- **Growth Signals**:
    - Customer base spanning 40+ countries.
    - Technology used in 400+ publications.
    - Achieved ISO 13485 certification (June 2026), establishing a quality foundation for diagnostic applications.
    - Opened new headquarters at the Alexandria Tech Center in San Diego.
    - Upsized Series E financing in 2026 to expand genomic, multiomic, and clinical research solutions.

## Competitive Advantages
- **Cost Disruption**: The company’s core differentiator is making high-quality sequencing affordable (e.g., the $200 genome) and accessible to labs of all sizes, challenging incumbents like Illumina.
- **Integrated Multiomics**: The AVITI24 platform is a first-of-its-kind 5D system that combines sequencing with spatial protein and RNA detection in a single workflow, eliminating the need for library prep.
- **Reagent Price Guarantee**: A lifetime reagent price guarantee on the AVITI system provides cost predictability for customers.
- **Founding Team & IP**: Founded by industry veterans with deep domain expertise, supported by a strong patent portfolio (30 patents).

## Strategic Focus
- **Global Commercial Expansion**: Scaling sales and support infrastructure across 40+ countries, with specific focus on APJ and EMEA regions (as seen in job postings for Field Applications Scientists and Territory Managers in those regions).
- **Clinical & Diagnostic Entry**: Leveraging ISO 13485 certification to move into regulated diagnostic applications.
- **Ecosystem Expansion**: Building out the AVITI24 multiomics platform and the VITARI scaling platform to capture a broader share of the multiomics and clinical research markets.
- **Talent Acquisition**: Actively hiring across R&D, Commercial, Operations, and Quality functions to support rapid growth.

## Why Work Here
- **Culture & Values**: The company emphasizes five core values: “We Disrupt the Norm,” “We Lead with Respect,” “We Overcome Challenges with Grit,” “We Own Our Success and Failures,” and “We Embrace Authenticity.” They describe a culture of accountability, transparency, and collaboration.
- **Compensation & Benefits**:
    - 100% company-paid medical, dental, and vision coverage.
    - Premier mental health care (Spring Health partnership).
    - $10,000 fertility benefit.
    - Paid parental leave.
    - 401(k) match and stock options.
    - Paid flexible time off (FTO) for both exempt and non-exempt employees.
    - Free access to local Alexandria EXOS gyms.
    - Pet insurance and identity theft protection.
- **Work Model**: Roles range from onsite (San Diego HQ) to fully remote (APJ, Canada, France). The company has a paid, 10-week onsite summer internship program with a 4.86/5 intern satisfaction rating.
- **Growth Opportunity**: Joining a fast-growing, well-funded private company at a pivotal moment of commercial scaling and product expansion, with a mission-driven focus on accelerating science.

## Sources
1. [elementbiosciences.com](https://www.elementbiosciences.com/)
2. [elementbiosciences.com/about](https://www.elementbiosciences.com/about)
3. [elementbiosciences.com/careers](https://www.elementbiosciences.com/careers)
4. [job-boards.greenhouse.io/elementbiosciences](http://job-boards.greenhouse.io/elementbiosciences)
5. [elementbiosciences.com/careers/openings](https://www.elementbiosciences.com/careers/openings)

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