---
title: 'Graduate Infrastructure Support Engineer at Thoughtworks'
canonical: 'https://feeny.ai/job/graduate-infrastructure-support-engineer-thoughtworks-bucharest-dorobanti-cgp3bway0vxe'
type: 'job'
last_seen: '2026-10-16'
---

# Graduate Infrastructure Support Engineer at Thoughtworks

- **Company:** Thoughtworks
- **Location:** Bucharest - Dorobanti, Romania
- **Posted:** 2026-10-14
- **Last confirmed live:** 2026-10-16
- **Apply:** https://www.thoughtworks.com/careers/jobs/8263850?gh_jid=8263850

## Job description

As an infrastructure support engineer, your daily responsibilities are integral to ensuring technical excellence and operational efficiency, particularly in cloud environments. Your contribution as a first responder extends to automating day-to-day operations, responding to and escalating production incidents, and assisting development teams in incident resolution.

[Entry-level consultants](https://www.thoughtworks.com/careers/graduates) jumpstart their careers with our First Year Experience program: A year-long program that starts with Thoughtworks University, an immersive three-week training, plus monthly sessions dedicated to specific topics. And it’s important to call out that we consider tech talent from all walks of life. Whether you’re a computer science major with less than one year of professional experience, a coding boot camp graduate or a career changer who is working toward becoming a support engineer, you have the opportunity to grow in our community of passionate technologists.

Job responsibilities

- Help with finding the root cause of incidents (RCA) and prepare reports to explain what happened and how to prevent it in the future.
- Assist in communicating with clients about incidents, answering their questions and explaining how issues are being resolved.
- Work alongside developers and service reliability engineers to improve the reliability of services by writing code for infrastructure and observability.
- Collaborate with development teams to document responses to different types of incidents and create runbooks (guides for handling common issues).
- Monitor how products and services are performing based on key performance indicators (KPIs) set by the business and take action when things go off track.
- Learn, digest and subsequently apply the latest technology thinking from our [Technology Radar](https://www.thoughtworks.com/radar) to solve client problems.

Job qualifications

Technical Skills

- You have less than one year of professional experience in technology.
- You’re eager to learn new technical skills and concepts.
- You’re curious about monitoring, alerting and observability.
- You’re learning or have a basic understanding of networking.
- You’re learning about at least one public cloud platform (e.g., Azure, GCP, AWS).

Professional Skills

- You’re passionate about listening to and helping solve client technical problems.
- You have strong communication skills, are proficient in English and feel confident sharing your ideas.
- You can handle ambiguity and enjoy approaching challenges from different angles.
- You thrive in a collaborative, open environment that values transparency, feedback and adaptability.
- You’re willing to participate in a rotating 24x7 support team and can manage multiple tasks.

Other things to know

Learning & Development

There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.

Responsible Use of AI in Recruitment

At Thoughtworks, we use AI tools to support our recruitment team with administrative tasks such as drafting communications, scheduling interviews and writing job descriptions.

Crucially, our AI tools do not screen, assess, rank or make hiring decisions. Every application is reviewed by our team and all selection decisions are made exclusively by our interviewers and hiring managers.

We are committed to fairness and responsible AI. We actively manage our AI systems by testing, monitoring for biased outcomes and implementing mitigation measures. We hold our third-party vendors to these same high standards through a rigorous governance process. For additional information, please see our full [Thoughtworks AI Policy for Recruitment](https://www.thoughtworks.com/careers/ai-policy-for-recruitment).

## About Thoughtworks

Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary.

#LI-Hybrid

[See here our AI policy.](https://www.thoughtworks.com/careers/ai-policy-for-recruitment)

## About Thoughtworks

## Company Overview
- **One-liner**: A leading global technology consultancy that blends design, engineering, and AI expertise to deliver extraordinary impact.
- **Entity Type**: Private (acquired by Apax Partners in 2024)
- **Headquarters**: Chicago, Illinois, USA
- **Founded**: 1993
- **Founders**: Roy Singham

## Core Business
- Primary industry/industries: Technology consulting, software engineering, data and AI services
- Target customers: Enterprise and mid-market organizations across finance, retail, healthcare, and other industries (B2B)
- Mission/purpose: "To create an extraordinary impact on the world through our culture and technology excellence." [thoughtworks.com/about-us](https://www.thoughtworks.com/about-us)

## Products & Services
- **AI/works™**: A standard for building and running industrial-grade AI systems. [thoughtworks.com/about-us](https://www.thoughtworks.com/about-us)
- **Digital Product Design**: User-centered design and experience strategy.
- **Data Engineering & Analytics**: Building adaptable data platforms and unlocking value from data.
- **Cloud & Infrastructure**: Modernization and migration (AWS, Microsoft).
- **Managed Services (DAMO™)**: Proactive evolution beyond maintenance. [thoughtworks.com/en-us/careers](https://www.thoughtworks.com/en-us/careers)

## Market Standing
- **Valuation/Market Cap**: $1.75 billion (acquisition by Apax Partners, 2024) — based on general knowledge
- **Key Metric**: 10,000+ employees globally; 47 offices in 18 countries [thoughtworks.com/about-us](https://www.thoughtworks.com/about-us)
- **Notable Investors/Partners**: Apax Partners; AWS (Global Partner of the Year for Data & Analytics); Microsoft (Solution Partner); John Deere (Partner-level supplier) [thoughtworks.com/about-us](https://www.thoughtworks.com/about-us)
- **Growth Signals**: Achieved AWS agentic AI specialization; named to Constellation ShortList™ for software and engineering services; 14 countries certified as Great Place to Work; 95% client satisfaction rating [thoughtworks.com/about-us](https://www.thoughtworks.com/about-us)

## Competitive Advantages
- Pioneering open-source contributions (microservices, continuous delivery, data mesh)
- Deep integration of design, engineering, and AI capabilities under one roof
- Strong culture of diversity, equity, and inclusion (DEI) embedded since 2010
- Recognized thought leadership in responsible tech and AI

## Strategic Focus
- Leading the AI era with AI/works and AI-powered software engineering
- Expanding cloud partnerships (AWS, Microsoft) and achieving advanced specializations
- Growing managed services and data analytics capabilities

## Why Work Here
- Strong DEI commitment: "Diversity, Equity and Inclusion is at the core of who we are" [thoughtworks.com/en-us/careers](https://www.thoughtworks.com/en-us/careers)
- Immersive onboarding: Thoughtworks University (TWU) five-week program, plus First Year Experience with mentorship [thoughtworks.com/careers/benefits](https://www.thoughtworks.com/careers/benefits)
- Annual personal development budget and unlimited Udemy access [thoughtworks.com/careers/benefits](https://www.thoughtworks.com/careers/benefits)
- Paid sabbatical: 12 weeks after 10 years, 6 weeks after every additional 5 years [thoughtworks.com/careers/benefits](https://www.thoughtworks.com/careers/benefits)
- Great Place to Work certified in 14 countries (2025-2026) [thoughtworks.com/en-us/careers](https://www.thoughtworks.com/en-us/careers)
- Work environment: Office-based with flexibility across 48 offices globally; hybrid/remote varies by team and role
- Interview process emphasizes collaboration and real-world problem solving, not rote answers [thoughtworks.com/careers/our-process](https://www.thoughtworks.com/careers/our-process)

## Sources
1. [thoughtworks.com/about-us](https://www.thoughtworks.com/about-us)
2. [thoughtworks.com/en-us/careers](https://www.thoughtworks.com/en-us/careers)
3. [thoughtworks.com/careers/benefits](https://www.thoughtworks.com/careers/benefits)
4. [thoughtworks.com/careers/our-process](https://www.thoughtworks.com/careers/our-process)

## Other roles at Thoughtworks

- [Lead Business Analyst](https://feeny.ai/job/lead-business-analyst-thoughtworks-singapore-9g9mg90qhce7) — Singapore
- [Senior Machine Learning Engineer](https://feeny.ai/job/senior-machine-learning-engineer-thoughtworks-singapore-zkqnbc1e40yd) — Singapore
- [Principal Information Security Partner](https://feeny.ai/job/principal-information-security-partner-thoughtworks-singapore-5prgctwb7j76) — Singapore
- [Business Development Manager](https://feeny.ai/job/business-development-manager-thoughtworks-bangkok-xhsajydtvmnf) — Bangkok, Thailand
- [Infrastructure Engineer](https://feeny.ai/job/infrastructure-engineer-thoughtworks-singapore-8nfr1fw9wd01) — Singapore
- [Lead Product Manager](https://feeny.ai/job/lead-product-manager-thoughtworks-singapore-6gzdrv7qwqx4) — Singapore
- [Senior Infrastructure Engineer (AWS, K8S, GitOps)](https://feeny.ai/job/senior-infrastructure-engineer-aws-k8s-gitops-thoughtworks-singapore-a6pv06gp6mqv) — Singapore
- [Lead Technology Advisory Analyst](https://feeny.ai/job/lead-technology-advisory-analyst-thoughtworks-singapore-fzwvgw828pxa) — Singapore
- [Graduate Systems Support Engineer](https://feeny.ai/job/graduate-systems-support-engineer-thoughtworks-bucharest-dorobanti-w5hafe5rvwza) — Bucharest - Dorobanti, Romania
- [Accounts Payable (Analista de Contas a Pagar Pleno) - Contrato por prazo determinado](https://feeny.ai/job/accounts-payable-analista-de-contas-a-pagar-pleno-contrato-por-prazo-yhfka0hwm7fm) — Brazil, Brazil