---
title: 'Group Account Manager at Freed'
canonical: 'https://feeny.ai/job/group-account-manager-freed-san-francisco-0t8qk4dcfva7'
type: 'job'
last_seen: '2026-09-10'
---

# Group Account Manager at Freed

- **Company:** Freed
- **Location:** San Francisco, CA
- **Compensation:** $120k–$200k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-06-01
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/freed/67662e36-d421-42cd-a0dd-fcf52b099da6

## Job description

## ABOUT FREED

Doctors are overworked, burnt out, and are quitting in masses. At Freed, we combine clinician love with the latest AI tech and intense execution to create products that make clinicians happier. Our first product is an AI scribe that automates medical documentation. Since May of 2023, we have:

- Acquired 26,000 paying and loving clinicians
- Generated 70,000 patient notes daily and over 2 million monthly
- [Made thousands of clinicians happier](https://love.getfreed.ai/b2xGQ1)

With the backing of Sequoia Capital and other world-class VC’s, we are rapidly expanding our product offering. Patient-facing assistants, patient insights, EHR integrations, and other products are being built and used by thousands of clinicians every day. We are looking for entrepreneurs. Fast, ambitious, and smart individuals who want to take care of the people who care for our health. Expect intense, clinician-focused, and interesting co-workers who want to win. With an office in San Francisco, we embrace a hybrid schedule that brings out the best in teamwork and innovation. Our teams come together in person three days a week to collaborate, connect, and have a little fun along the way.

## ABOUT THE ROLE

As Group Account Manager, you will be responsible for managing and expanding Freed’s growing base of B2B customers. Your portfolio will consist of medical groups of varying size and complexity that are currently subscribed to our core product. Some accounts will be at full capacity, most will not. Your job is to ensure we deliver on Freed’s promise: to be the most clinician friendly company in the world. You’ll be responsible for every aspect of the customer journey: onboarding and training new users, troubleshooting any user issues, addressing technical questions about new or existing features, maintaining a ‘pulse’ on the customer and all key champions from the account (eg, clinical directors, chief medical officers, heads of innovation, etc.), and introducing new products when the time and fit are right.

## HOW YOU’LL HAVE IMPACT

- You lead the set-up and execution of a B2B customer management playbook, from onboarding to expansion.
- You analyze and identify opportunities to proactively reach out to customers to make sure they are getting the most out of our product.
- You identify and successfully close expansion opportunities.
- You provide ongoing support to the user base across your portfolio.

## WHAT YOU’LL BRING

- 5-8 years of directly relevant experience managing high profile customer accounts.
- An established ‘toolkit’ for delivering exceptional customer service, especially in a fast-paced, low process, entrepreneurial environment.
- Core expertise in managing medium to large customer accounts, plus a demonstrated track record of expanding those accounts through deliberate, systematic efforts.
- High motivation, self direction, and an intrinsic sense of ownership and accountability.
- An indefatigable spirit that’s equally capable of handling customer delight and dissatisfaction.

## NICE TO HAVES

- Previous experience in an early-stage, high growth company.
- Familiarity with advanced technology and AI-type products and solutions.
- Previous experience working in a cross-functional, highly collaborative, asynchronous working environment.

## WHAT WE WILL BRING

- Competitive salary and equity in a high-growth company
- Opportunity to make an immediate impact
- Medical, and dental vision provided for US-based employees
- Unlimited PTO
- 401(k) plan to support your long-term financial goals
- Commuter stipend for our San Francisco based employees

## About Freed

## Company Overview
- **One-liner**: Freed builds an AI-powered medical scribe and clinic management platform that automates clinical documentation to give clinicians their time back.
- **Entity Type**: Private (Series A)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2023
- **Founders**: Erez Druk (CEO), Andrey Bannikov (CTO)

## Core Business
- **Primary industry/industries**: Healthcare IT, AI-powered medical software
- **Target customers**: Independent clinics and private practice clinicians in the United States (B2B, SMB)
- **Mission or purpose statement**: "By building a company that’s centered on clinician happiness, we aim to bring thriving, local care back to communities."

## Products & Services
- **Freed AI Scribe**: An AI-powered medical scribe that listens to clinician-patient conversations and automatically generates detailed, structured SOAP notes. Syncs with EHR systems. Offers 98% recall on medical terms across 30+ specialties. Starts at $39/month.
- **Freed Coding Assistant**: Provides ICD-10 and CPT coding suggestions embedded in the scribe workflow to help clinics reclaim revenue.
- **Freed Clinical Decision Support**: Offers evidence-based answers to medical questions, tailored to patients’ context, from 50+ trusted sources.
- **Freed Front Desk**: An AI receptionist that answers calls, manages two-way SMS, and maintains a shared clinic inbox. Starts at $149/month.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: Total Funding — USD $30 million (Series A, led by Sequoia Capital, announced April 2025)
- **Notable Investors/Partners**: Sequoia Capital (lead, Series A)
- **Growth Signals**:
  - Used by 26,000+ clinicians across 1,300+ clinics (as of mid-2025)
  - 5.9 million patient visits transcribed in 2025 alone
  - 32,589,627 total patient visits transcribed to date
  - Headcount grew 28.1% year-over-year (as of early 2026)
  - 98% recall on medical terms; 96% of employees say it's a great place to work [greatplacetowork.com](https://www.greatplacetowork.com/certified-company/7086347)

## Competitive Advantages
- **Clinician-first design**: Founded by Erez Druk, who built the product to solve burnout his physician wife experienced. This empathy drives a "clinician-obsessed" culture.
- **High clinical accuracy**: 98% recall on medical terms across 30+ specialties, tested against thousands of clinical concepts, consistently selected over competitors for note quality.
- **Integrated platform**: Combines scribe, coding, decision support, and front desk into one seamless workflow.
- **HIPAA compliant**: Uses industry best practices and does not store patient recordings.
- **Fast adoption**: Independent clinics can onboard and customize workflows in minutes, not months.

## Strategic Focus
- **Community care, not mega-systems**: Explicitly built for independent clinics, not large hospital systems.
- **Vertical expansion**: Moving beyond scribing to become a full care team operating system (coding, clinical decision support, front desk).
- **AI leadership**: "Use AI for everything" is a core value; product is deeply integrated with the latest AI capabilities.
- **Clinician happiness as a growth engine**: Company bets that making clinicians happy will drive adoption and retention.

## Why Work Here
- **Culture**: High-performance, ownership-driven environment described as "intense, clinician-focused" with "interesting co-workers who want to win." Core values include "extreme responsibility," "earn clinician love," and "use AI for everything."
- **Work model**: Hybrid — employees work in-person 3 days per week (Monday-Wednesday) in either NYC or San Francisco office. [getfreed.ai](https://www.getfreed.ai/company)
- **Perks**: Unlimited PTO, top-tier health/dental/vision benefits, company equity for all employees, generous parental leave, company retreats twice a year, free snacks and drinks, on-site mother's room.
- **Engineering culture**: Technically focused (25 of 78 employees are in technical roles). Founders are hands-on (CEO is an engineer who built the product for his wife).
- **Growth trajectory**: One of "the fastest-growing healthcare products in history" per the company. High-impact role at a small but scaling team (78 employees as of early 2026).

## Sources
1. [getfreed.ai](https://www.getfreed.ai/)
2. [getfreed.ai/company](https://www.getfreed.ai/company)
3. [linkedin.com/company/freed-ai](https://www.linkedin.com/company/freed-ai)
4. [greatplacetowork.com](https://www.greatplacetowork.com/certified-company/7086347)
5. [builtinsf.com](https://www.builtinsf.com/company/freed-ai)

## Other roles at Freed

- [Head of New Business, Sales](https://feeny.ai/job/head-of-new-business-sales-freed-san-francisco-vmb93gs55ync) — San Francisco, CA
- [Demand Generation](https://feeny.ai/job/demand-generation-freed-new-york-j4qwnkpc9yq2) — New York, NY
- [Senior Software Engineer](https://feeny.ai/job/senior-software-engineer-freed-san-francisco-wsab8gsfgthb) — San Francisco, CA