---
title: 'Growth Partner at Basata Inc'
canonical: 'https://feeny.ai/job/growth-partner-basata-inc-tempe-mnabmkwez7pg'
type: 'job'
last_seen: '2026-09-09'
---

# Growth Partner at Basata Inc

- **Company:** Basata Inc
- **Location:** Tempe, AZ
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-05-25
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/basata/eea59353-a5e0-4837-8db8-7c1bc976d576/application

**Skills:** CRM, HubSpot, Data analysis

> Acts as a trusted advisor to medical practices, driving platform adoption, retention, and growth through consultative relationship management, coaching, and strategic business reviews.

## Job description

Growth Partner

Full-Time | Tempe, AZ

## About Basata

At Basata, we’re rethinking the way healthcare practices get work done. Our AI-powered tools help automate the repetitive, time-consuming tasks that bog teams down, so staff can spend less time on admin and more time with patients.

We’re a small, fast-moving team that loves building smart systems and simple, intuitive experiences. If you’re someone who gets excited about early-stage energy, designing better ways to work, and fixing what’s broken in healthcare, we’d love to connect.

## About the Role

Basata is building a new kind of customer relationship, one that goes well beyond onboarding and check-in calls. As a Growth Partner, you'll be a trusted advisor to the medical practices we serve, helping them understand their performance, adopt the platform in ways that meaningfully improve their referral workflows, connect with patients, resulting in both better patient care and growth for medical practices. This is not a support role. It's a consultative, high-accountability position for someone who can speak the language of healthcare operations and translate it into action.

You'll work directly with practice administrators, call center staff, and clinical leadership. You’ll be coaching them on how to get the most out of the platform, identifying where they're leaving value on the table, and partnering with them to fix it. You'll own the health and retention of your book of business and be a key voice back to our internal teams on what's working and what isn't.

## What You'll Do

- Own a portfolio of medical practice customers, serving as their primary relationship and strategic point of contact post-implementation
- Conduct regular business reviews with practice leadership, using platform data and key metrics to surface opportunities and flag risks
- Coach front desk, call center, and admin staff on workflows and best practices that drive platform adoption and referral conversion
- Deliver ongoing training as the product evolves, ensuring your customers are always getting full value from new features and capabilities
- Monitor customer health signals and proactively engage at-risk accounts before issues escalate
- Partner with the Implementation team to ensure a smooth handoff and fast time-to-value for new customers
- Serve as a structured feedback loop between customers and the Product team, capturing what's working, what isn't, and what practices need next
- Identify expansion opportunities within your book
- Operate with a high degree of autonomy and comfort in an early-stage environment where process is still being built

## What We’re Looking For

- You've worked within and led medical practices, understanding how they operate and what makes them successful, end to end.
- 5+ years of experience in customer success, account management, or similar role
- Expertise in healthcare workflows. This includes referral management, front office operations, call center dynamics, and revenue cycle. You can speak credibly to practice administrators and clinical staff because you’ve had direct experience with them before
- A track record of managing a book of business and being accountable to retention or growth outcomes, not just satisfaction scores
- Strong coaching instincts. You know how to help a team change a habit, not just explain a feature
- Experience delivering training to non-technical audiences and adapting your approach based on the room
- Comfort with ambiguity and an ability to build structure where none exists — this is an early team and you'll help define how this role works
- Experience using a CRM (HubSpot experience a plus) and an ability to work from data to drive customer conversations
- Excellent communication skills. You can adjust your style whether you're in a room with a practice manager, a call center rep, or a CEO

Nice to have:

- Experience at an early-stage or high-growth SaaS company
- Background in health tech, digital health, or practice management software
- Familiarity with referral management or patient access workflows specifically

Why Join Basata?

- Drive real impact. Your work will help clinics run more smoothly and ensure patients get the care they need—faster and with fewer headaches.
- Shape something meaningful. From early product decisions to UI details, you'll play a big role in crafting both the code and the overall user experience.
- High ownership. Join a team where you’re trusted to lead, build, think critically, and bring ideas to life.
- Work with purpose. We’re not here to throw more tech at the wall, we're solving real problems in healthcare with tools that people rely on every day.

## OUR CORE VALUES

- Find a way: We own outcomes—no excuses, no shortcuts. When obstacles appear, we remove them. When the path isn’t clear, we forge one. We take extreme ownership, stay scrappy, and do what it takes to get the job done. Whatever the challenge, we find a way.
- Dream big: We refuse to accept that healthcare has to be broken. We dream boldly and act deliberately to build a future where healthcare organizations are free to focus on what truly matters: caring for people. We challenge what’s possible, rethinking every mundane barrier standing in the way of better care. Our vision is ambitious—some might call it impossible—but we believe patients and providers deserve nothing less.
- Obsess over the customer: We put our customers at the center of everything we do. We anticipate their needs, solve their problems, and design experiences that make them say, “Wow, I love this.” Every decision starts with empathy: How will this help them? How will they use it? We make our customers the hero—while never compromising on ethics, privacy, or trust.
- Always be learning: We’re relentless about growth—our own and each other’s. We challenge each other to level up, not just in skill, but in mindset, awareness, and character. We attract and empower “A” players, raise the bar, and multiply the impact of those around us. We’re learning machines: always reading, asking, improving. Because when we grow as people, we become better teammates, leaders, and humans - that lifts the whole team with us.
- Move Fast. Deliver Excellence. We prioritize rapid execution without sacrificing quality. Speed unlocks momentum—but only when paired with precision. We test relentlessly, ship often, and iterate fast to drive the results we want. Whether it’s responding to a message or launching a product, we take bold action, measure impact, and refine quickly. Velocity is our competitive edge—excellence is our standard.

## About Basata Inc

## Company Overview
- **One-liner**: Basata provides an AI-powered platform that automates administrative workflows—such as fax processing, document management, and call center operations—for healthcare practices, enabling faster patient intake and more time for patient care.
- **Entity Type**: Private (Series A)
- **Headquarters**: Tempe, Arizona, United States (with offices in Phoenix, AZ and San Francisco, CA)
- **Founded**: Not publicly available (LinkedIn shows 15 employees with +70% YoY growth, suggesting a recent launch)
- **Founders**: Kaled Alhanafi (CEO), Chetan Patel, PhD (CPO), Vivin Paliath, PhD (CTO)

## Core Business
- **Primary industry**: Healthcare administrative technology / AI-powered workflow automation
- **Target customers**: B2B – healthcare practices, clinics, and medical groups of all sizes
- **Mission or purpose statement**: “Help people get the right care at the right time” by simplifying the administrative chaos so healthcare organizations can focus on healing people.

## Products & Services
- **Automate Your Inbox**: AI agents that process unstructured documents (faxes, record requests, lab orders, referrals) and automatically create patient charts in the EHR/EMR. Handles missing information by faxing back providers.
- **Automate Your Call Center**: AI voice agents and chatbots that answer calls, schedule appointments, and handle patient inquiries using the practice’s scheduling logic.
- **Analytics Dashboard**: Tracks practice efficiency and administrative performance.
- **Integration**: Plugs into existing EHR/EMR and fax systems with no downtime and a low learning curve.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: $21M total funding (Series A, raised as of 2025/2026)
- **Notable Investors/Partners**: Not explicitly named in available sources; Series A was covered by TechCrunch
- **Growth Signals**:
  - Headcount grew +70% year-over-year (from ~9 to 15 employees) and +13.3% month-over-month
  - LinkedIn followers grew +655% year-over-year
  - 10 active job postings across engineering, sales, operations, and growth
  - Claims 100% of incoming documents processed same day, 40% more admin time redirected to patient care, and 80% faster patient intake-to-scheduled time

## Competitive Advantages
- **Deep healthcare focus**: Purpose-built for the administrative burden of healthcare, not a generic AI tool.
- **HIPAA-compliant and secure**: Built with data safety and regulatory compliance at the core.
- **Seamless EHR integration**: Works with existing systems (e.g., NextGen, ClinicalWorks) without requiring a rip-and-replace.
- **Human-centric AI**: Designed to augment staff, not replace them – “AI made by humans, for humans.”

## Strategic Focus
- **Rebuilding the operational layer of American healthcare**: Automating the “$1 trillion” admin backlog to free up clinicians and staff.
- **Scaling the platform**: Following the Series A, Basata is expanding its engineering and go-to-market teams to onboard more practices.
- **Product expansion**: Likely deepening AI capabilities for document processing and voice interactions while maintaining simplicity.

## Why Work Here
- **Culture**: Mission-driven – “building something that matters” with a focus on making healthcare human. The team is small (15 people) and growing fast, offering high ownership and impact.
- **Work policy**: Hybrid/on-site options – roles are based in Tempe, AZ or San Francisco, CA, with some remote positions (e.g., Sales Executive). Engineering roles (Forward Deployed Engineer, Senior Full Stack Engineer) are listed as on-site in Tempe or SF.
- **Notable perks**: “We’ll keep your info on hand” – the company actively welcomes unsolicited applications from smart, driven individuals.
- **Engineering culture**: Strong technical team with backgrounds from Arizona State University, Indiana University, and previous experience at companies like Nokia, Medtronic, and Swirepay. Tech stack includes TypeScript, React, Spring Boot, GitHub Actions, and various EHR integrations.

## Sources
1. [basata.ai – Overview](https://www.basata.ai/)
2. [basata.ai – Solutions](https://www.basata.ai/solutions)
3. [basata.ai – About Team](https://www.basata.ai/about-team)
4. [LinkedIn – Basata](https://www.linkedin.com/company/basata)
5. [Jobs.ashbyhq.com – Forward Deployed Engineer](https://jobs.ashbyhq.com/basata/7df351dc-9cb2-498c-9e25-6e7027e889c0)

## Other roles at Basata Inc

- [Partner Operations Manager](https://feeny.ai/job/partner-operations-manager-basata-inc-tempe-t6x5tztwx094) — Tempe, AZ
- [AI Workflow Engineer](https://feeny.ai/job/ai-workflow-engineer-basata-inc-tempe-yxjva4qt1pf8) — Tempe, AZ
- [Documentation and Workflow Specialist](https://feeny.ai/job/documentation-and-workflow-specialist-basata-inc-tempe-ece15djvcq7b) — Tempe, AZ
- [Technical Implementation Lead](https://feeny.ai/job/technical-implementation-lead-basata-inc-remote-g8678pj926gz)
- [Growth Partner](https://feeny.ai/job/growth-partner-keystone-bengaluru-3nrb25rgd5b4) — Bengaluru, India