---
title: 'Growth Strategy and Ops at Gigs'
canonical: 'https://feeny.ai/job/growth-strategy-and-ops-gigs-london-aq4hp7gpy0fm'
type: 'job'
last_seen: '2026-09-09'
---

# Growth Strategy and Ops at Gigs

- **Company:** Gigs
- **Location:** London, United Kingdom
- **Posted:** 2026-08-17
- **Last confirmed live:** 2026-09-09
- **Apply:** https://gigs.com/careers?gh_jid=4953602101

## Job description

## About Gigs

At Gigs, we're building the operating system for mobile services—a platform that lets tech companies embed global connectivity into their products effortlessly.

Just as Stripe lets any business add a payment button in seconds, Gigs empowers platforms to weave in connectivity—bridging the traditional world of telecom with modern tech. From fintechs launching mobile services to HR platforms offering work phone plans, we automate provisioning and remove telecom complexity.

Our team of around 150 people across the US and Europe, backed by nearly $100 million in funding from Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, bringing together early-stage engineers, product builders, and business athletes from companies like Stripe, Airbnb, and Shopify. We’re tackling deep technical and regulatory challenges to make connectivity truly seamless.

If you’re driven by curiosity, creativity, and the chance to shape the future of telecom, we’d love to hear from you.

Things We Care About

We are building in a highly complex space and tackling a massive problem. We want people who lean in when things get hard.

- Speed. We move and we ship. We set bold deadlines and treat every week like it matters.
- Ownership. If you see something broken, fix it. We don't wait for permission.
- Customer Obsession. Our customers' product is our product.
- Ambiguity. We're building frontier technology in a complex domain. You'll need sound judgement and good instincts to make decisions without complete information.
- First principles. We don't ask how things have been done before. We ask why they were done that way at all.

## The Role

Gigs has built a multi-market, multi-product embedded connectivity business, and we're looking for someone to own the operating system the Growth team runs on. This is a high-leverage, cross-functional role sitting at the intersection of strategy, data, and execution, responsible for making the Growth org faster, smarter, and more cohesive.

You will operate with high autonomy and report to the VP of Growth, while working closely with Finance, Legal, and functional leads across GTM, Customer Success, Implementation, and Marketing.

This role is for someone who thrives in complexity, communicates confidently with senior stakeholders, and uses AI as default leverage to move faster and build better.

## What you will do

- Own the operating cadence of Growth. Run planning cycles, reporting rhythms, and cross-functional coordination across GTM, Customer Success, Implementation, and Marketing, so Growth runs as one function.
- Build what lets knowledge travel. Write the playbooks, runbooks, and documentation that take what works in one region and make it work everywhere else. What you build should outlast your direct involvement.
- Own the data and reporting infrastructure. Build the systems that tell the Growth team what's working and where to focus next.
- Lead the AI and tooling stack. Make sure the team is actually using AI to multiply output.
- Drive strategic projects end-to-end. Market expansion, segmentation, GTM playbooks, from framing the problem to shipping the output.
- Keep the function moving. Unblock what needs unblocking across a multi-market, multi-product Growth team that's operating faster than its infrastructure can handle.

## What we are looking for

- 4+ years in a demanding operational environment — biz ops, strategy & ops, management consulting, or growth ops at a fast-scaling company. You've operated under pressure and know what it feels like to own something that matters
- You are self-driven and relentlessly proactive. You don't need someone to hand you a problem definition. You find the problem, form a view, and start moving. We'd rather tell you to slow down than push you to speed up
- AI is part of your working stack. You use AI tools daily—for analysis, automation, building internal tooling, accelerating research. You can point to specific things you've built or automated that didn't exist before you made them.
- You can read the room and the data. You can translate a data finding into a business decision and communicate it clearly to technical and non-technical audiences alike.
- You're a generalist who goes deep. Comfortable moving between a data problem, a process problem, and a strategic framing problem in the same week.
- High ownership, low ego. You juggle context across multiple workstreams without dropping threads. You take pride in making complex things work reliably, not in getting credit for it. When something is yours, it gets done.

Bonus points if

- You have experience in telecoms, fintech, or B2B SaaS - especially anything touching connectivity or payments.
- You've built or improved internal tooling or automated workflows using AI or no-code tools.
- You've operated across multiple markets or regions and know what it takes to make something work globally, not just in one office.

Salary Range: £85,000 - £110,000 (The final offer depends on your background, skills, and how you perform through the process. We're open to considering outlier candidates, which may result in an adjustment to the scope and compensation) Work At Gigs

At Gigs, we value in-person collaboration. We believe the best ideas, decisions, and relationships are built when teams spend meaningful time together, and our culture is designed around that belief. We support flexibility where it makes sense. Some focused work can be done remotely, and not every role or week looks the same. You should expect regular time in one of our hubs, as well as occasional travel for team workshops, customer meetings, and Gigs Republic, our bi-annual company off-site. Our offices are designed to feel like home-inspired workspaces, with plants, thoughtful tools, and small, tight-knit teams that make collaboration feel natural, energizing, and effective.

## What We Offer

At Gigs, we believe in rewarding excellence. We offer competitive compensation and stock options because we see you as a true partner in our growth. We also provide stipends for your home office or work setup, a budget for learning and development to fuel your career, and of course, a free phone and international data plan

Want to learn more about our benefits, hubs, and what it’s like to work at Gigs? Check out our [Careers](https://gigs.com/careers) page.

## About Gigs

## Company Overview
- **One-liner**: Gigs provides the operating system for embedded telecom, enabling any tech brand to become a mobile provider by offering phone and data plans through an API and white-label UIs.
- **Entity Type**: Private (Series B, total funding $97M)
- **Headquarters**: San Francisco, California, USA (with hubs in London and Berlin)
- **Founded**: 2020
- **Founders**: Hermann Frank (CEO) and Dennis Bauer

## Core Business
- **Primary industry**: Embedded connectivity / Telecom infrastructure
- **Target customers**: B2B – tech brands, fintech companies, enterprises, and any digital platform that wants to offer mobile plans to their users.
- **Mission or purpose**: Make connectivity seamless, universally accessible, and affordable by bridging the gap between telecom carriers and modern digital platforms.

## Products & Services
- **API**: A single, developer-friendly telecom API across multiple carriers and global markets for integrating connectivity natively into products.
- **Connect**: A modular, no-code white-label hosted checkout for mobile plans (signup, payment, SIM activation, plan management).
- **Dashboard**: A central cockpit for managing subscriptions, payments, devices, and analytics across multiple carriers and markets.
- **Payments**: Fully integrated recurring billing, refunds, tax calculation/remittance, and payouts for mobile services.
- **Operator AI**: An agentic AI assistant built for telecom that helps users self-serve requests directly in chat, reducing support tickets.
- **Sessions**: Simpler, faster signups with pre-filled data from a partner’s own systems.
- **Discover**: A sleek custom landing page for mobile plans, no code required.
- **Devices**: Hardware meets SIM – device management and fulfillment.
- **Travel**: Roaming and data solutions for travelers.
- **Work**: Employee phone plan management for businesses.
- **Fintech**: Bundling bank cards with SIM cards.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: **Total Funding** – $97M across three rounds (Seed 2021, Series A $20M in April 2022 led by Gradient Ventures, Convertible Note $4M in Sept 2022, Series B $73M in Dec 2024 led by Ribbit Capital). Annual revenue reported as $2.0M (LinkedIn estimate).
- **Notable Investors/Partners**: Ribbit Capital (lead Series B), Gradient Ventures (Google’s AI venture fund, lead Series A), Y Combinator (W21 batch). Also backed by the CEOs of Uber, DoorDash, and OpenAI.
- **Growth Signals**: Headcount grew 63.6% YoY to 133 employees (as of mid-2026). Active job postings increased 261.9% year-over-year. Operates in 24 countries. Engineering team distributed across 14 countries.

## Competitive Advantages
- **Vertically integrated platform**: Single OS that handles carrier relationships, compliance (as Carrier of Record), billing, taxes, and customer support – replacing ten vendors.
- **Carrier of Record**: Gigs takes full telecom compliance off the partner’s plate, minimizing legal and regulatory risk.
- **Top-tier backing**: Investors include Ribbit Capital, Google’s Gradient Ventures, and Y Combinator, plus endorsements from industry leaders.
- **Developer-first approach**: Clean API, OpenAPI spec, and extensive documentation designed for fast integration.
- **Multi-carrier, multi-market**: One API across premium networks in multiple countries, enabling rapid geographic expansion.

## Strategic Focus
- Expand embedded telecom into new verticals like fintech (bank card + SIM), travel, and employee plans.
- Scale the Operator AI agent to further reduce support overhead and improve self-service.
- Continue extracting services from the monolith into a more distributed system (Go microservices) to support growing complexity.
- Grow headcount aggressively, especially in engineering, sales, and partner management.

## Why Work Here
- **Remote-first culture**: No requirement to be in an office; team members are based in 14 countries. Travel perks to hubs and co-working spaces.
- **Hubs and pads**: Physical workspaces in San Francisco, London, Berlin, New York, and Amsterdam with free bedrooms for visiting Gigsters.
- **Bi-annual offsites**: Legendary company-wide gatherings twice a year for in-person collaboration.
- **Engineering culture**: Modern stack – Ruby on Rails monolith with Go services, Next.js/TypeScript frontend, GCP, Terraform, event-driven architecture (PubSub). Strong emphasis on performance, consistency, and developer experience.
- **Flexible workplace model**: Employees can work from home, hubs, or co-working spaces (company-paid).
- **High growth environment**: 63%+ headcount growth, active hiring across multiple roles, opportunity to shape a rapidly scaling platform.
- **Diverse team**: Employees from top companies like Stripe, Adyen, Revolut, Uber, and Klarna.

## Sources
1. [gigs.com](https://gigs.com/) – Company homepage and product descriptions
2. [gigs.com/careers](https://gigs.com/careers) – Careers page, culture, and benefits
3. [gigs.com/engineering](https://gigs.com/engineering) – Engineering culture, tech stack, and remote policy
4. [linkedin.com](https://www.linkedin.com/company/meetgigs) – LinkedIn company profile (headcount, revenue, funding, growth)
5. [ycombinator.com](https://www.ycombinator.com/companies/gigs/jobs) – Y Combinator company profile (founding details, batch, size)

## Other roles at Gigs

- [Brand Marketing Lead](https://feeny.ai/job/brand-marketing-lead-gigs-san-francisco-1ndkkce0dzfk) — San Francisco, CA
- [Technical Project Manager, Carrier Integrations](https://feeny.ai/job/technical-project-manager-carrier-integrations-gigs-europe-xgz8wnakzb79) — Europe
- [Founding GTM, Strategic Growth](https://feeny.ai/job/founding-gtm-strategic-growth-gigs-san-francisco-wx4t8qbkmqvh) — San Francisco, CA
- [Business Operations](https://feeny.ai/job/business-operations-gigs-san-francisco-01jppn051ayf) — San Francisco, CA / New York, NY / London, United Kingdom
- [Controlling & Accounting Lead](https://feeny.ai/job/controlling-accounting-lead-gigs-amsterdam-xvp24c691rgr) — Amsterdam, Netherlands
- [Workplace Manager](https://feeny.ai/job/workplace-manager-gigs-berlin-pz2esqbf06vm) — Berlin, Germany
- [Finance Business Partner](https://feeny.ai/job/finance-business-partner-gigs-amsterdam-y8fxpqfw21m0) — Amsterdam, Netherlands
- [Senior Data Engineer](https://feeny.ai/job/senior-data-engineer-gigs-london-743te6fgj3qy) — London, United Kingdom
- [Roaming Lead](https://feeny.ai/job/roaming-lead-gigs-europe-4er6gpe6db0f) — Europe
- [Head of Operations](https://feeny.ai/job/head-of-operations-gigs-san-francisco-evazc35e5j72) — San Francisco, CA