--- title: 'GSD Analyst Level II at Rimes Technologies' canonical: 'https://feeny.ai/job/gsd-analyst-level-ii-rimes-technologies-manila-1sk4901h3cce' type: 'job' last_seen: '2026-09-10' --- # GSD Analyst Level II at Rimes Technologies - **Company:** Rimes Technologies - **Location:** Manila, Philippines - **Posted:** 2026-09-04 - **Last confirmed live:** 2026-09-10 - **Apply:** https://job-boards.greenhouse.io/rimestechnologies/jobs/6180365004 ## Job description ## About Rimes Rimes provides the Intelligence Fabric for Capital Markets, a trusted data network and intelligence architecture that transforms fragmented data, operations and workflows into decision-grade intelligence. The world’s leading institutional investors, asset managers, and service providers rely on Rimes to help them make better investment decisions that power more than US$ 75 trillion in AUM annually. The Level 2 GSD Analyst performs Level 2 responsibilities, providing advanced troubleshooting, escalation ownership, and technical depth across Rimes global operations. This role serves as a critical escalation bridge between frontline support and specialist resolver teams, ensuring complex incidents are resolved efficiently while maintaining a high standard of ticket quality, knowledge management, and service delivery. Core Responsibilities and Required Competencies BAU Escalation Handling - Handle escalations from L1 with advanced troubleshooting - User provisioning/de-provisioning and advanced access management (on/off-boarding, account amendments) - Handle SFTP client connection issues and requests Advanced Troubleshooting - Advanced troubleshooting across OS, M365, networking, and endpoint security - Device/application installation & troubleshooting (O365 Enterprise, Teams, VPN/WARP, printing, A/V conferencing) - Interpret logs, dashboards, and monitoring tools to isolate root causes - Lead incident ownership for high-severity or complex cases Endpoint & Patch Management - Endpoint provisioning via Autopilot, Intune, and PDQ - Application packaging and patching (e.g., Patch My PC) - Support vulnerability remediation cycles Monitoring - Production Server Alert monitoring - Foundry High-Severity Alert monitoring - Escalate and document alerts per runbook Hardware and Software Asset Management - Receive hardware from procurement/vendors; validate completeness (model, serial, quantity, accessories) - Tag assets and ensure correct unique identifiers (serial number, asset tag) - Create/verify asset records in CMDB (ownership, location, cost center, warranty) - Perform initial readiness checks (boot test, battery/charger) - Act as L2 escalation for hardware tickets (repeated failure, degradation, incorrect assignment) - Troubleshoot: hardware defect vs. configuration vs. usage related cause - Validate software requests (title/version, justification, approvals) - Ensure license availability before deployment; record assignments in SAM system - Assign and reclaim licenses from leavers, inactive users, and unused software - Support license lifecycle: expiry tracking, upgrade/downgrade, decommission cleanup Projects and Continuous Improvements - Execute GSD sprint projects as assigned - Contribute to automation and continuous improvement initiatives - Review and improve ticket quality, categorization, and SLA performance Required - Bachelor’s degree in information technology, Computer Science, or a related course (or equivalent practical experience) - 2-4 years of experience in an IT support role (service desk, desktop support, or similar) - Demonstrated experience with Windows OS and macOS troubleshooting - Hands-on experience with M365 administration (Exchange, Teams, SharePoint, Intune, Entra ID) - Experience with Jira ITSM or equivalent ticketing platform - Working knowledge of Jira Service Management (JSM): queues, request types, SLAs, workflows, and automation rules - Basic to advanced knowledge of SFTP/FTP file transfer: client configuration, key and credential management, and troubleshooting connection and transfer failures - Strong communication skills - written and verbal - including incident documentation - Willing to do hybrid with 2-3x RTO ## Preferred Certifications - ITIL Foundation (v3 or v4) - Microsoft 365 Fundamentals (MS-900) or M365 Endpoint Administrator (MD-102) - Azure Fundamentals (AZ-900) - CompTIA A+ or equivalent hardware certification Desirable Skills - PowerShell scripting for automation and diagnostics - Experience with Intune/SCCM and endpoint management tooling - Familiarity with Autopilot,Patch-My-PC, PDQ, or similar provisioning tools - Exposure to Confluence, knowledge base management, or technical writing - Awareness of SOC2 compliance and IT security governance principles - Knowledge of or exposure to AI tools in an IT support context (AI assistants, Copilot, AI-assisted triage, ticket summarization, and knowledge base authoring) Only selected candidates will be contacted for interviews. We appreciate your understanding. Thank you for considering a career with us. Rimes is committed to promote the values of diversity and inclusion throughout the business. Whether it’s through recruitment, retention, career progression or training and development, we are committed to improving opportunities for people regardless of their background or circumstances. Visit our [Careers](https://www.rimes.com/careers) page to see our complete listings. ## About Rimes Technologies ## Company Overview - **One-liner**: Rimes provides investment data management solutions, including data warehousing, benchmarking, and managed services, to the global investment community. - **Entity Type**: Private (acquired by Five Arrows, the alternative assets arm of Rothschild & Co., in 2024) - **Headquarters**: New York, USA (founded there; global offices include London, Paris, Nicosia, Manila, Singapore, Sydney, Toronto, Orlando, Seattle, Boston) - **Founded**: 1996 - **Founders**: Not publicly available ## Core Business - **Primary industry/industries**: Financial Technology (Fintech) – Investment Data Management - **Target customers**: B2B – Asset managers, hedge funds, pension funds, insurance companies, and other institutional investors globally - **Mission or purpose statement**: “Reach a higher standard of performance across your enterprise with innovative investment data management solutions from the industry's foremost data experts.” ## Products & Services - **Data Lakehouse**: Scalable Azure platform for storage, warehousing, and distribution of investment data. - **Data Mastering**: Ensures accuracy, compliance, and seamless integration across systems. - **Data Warehouse**: Secure, scalable storage in Azure with real-time reporting. - **APIs**: Streamline data distribution and enhance cloud migration and integration. - **ESG Data Management**: Sources and manages complex ESG data to help clients assess exposure and performance. - **Benchmark & Index Solutions**: Award-winning solutions for automated asset allocation, rebalancing, and index data delivery (140k+ feeds daily, covering 4M+ indices). - **Investment Management Platform**: Cloud-native platform for global market servicing. - **Managed Data Services**: Outsourced data operations to reduce costs and ensure accuracy. - **PBOR Reporting**: Simplified reporting with unified data, GIPS compliance, and custom insights. - **NAV Oversight**: Enhance transparency and reduce risk with verifiable asset value reporting. ## Market Standing - **Valuation/Market Cap**: Not disclosed (acquired by Five Arrows in 2024; previously acquired by EQT in 2020) - **Key Metric**: Over 800 data providers; clients represent significant AUM (exact figure not publicly available) - **Notable Investors/Partners**: Five Arrows (Rothschild & Co.) – current owner; EQT – previous owner; Azure (Microsoft) – cloud partner - **Growth Signals**: Global expansion with offices in 10+ cities; 30+ years of industry leadership; continuous product innovation (Data Lakehouse, ESG solutions) ## Competitive Advantages - **Unmatched index data set**: Largest in the industry with 140k+ feeds and 4M+ indices delivered daily. - **Deep domain expertise**: 30+ years of investment data innovation and a team of industry experts. - **End-to-end solutions**: From data mastering to cloud warehousing, benchmarking, and managed services – a single partner for the entire investment data value chain. - **Client commitment**: Tailored solutions, global 24/7 support, and a strong focus on ESG principles. ## Strategic Focus - **Post-acquisition expansion**: With Five Arrows backing, Rimes is laying the groundwork for accelerated growth, likely through product development, geographic expansion, and strategic acquisitions. - **Cloud and API modernization**: Continued investment in Azure-based Data Lakehouse and Warehouse solutions, plus API-driven distribution. - **ESG and regulatory compliance**: Growing demand for ESG data and regulatory reporting (e.g., PBOR, GIPS) drives product roadmap. ## Why Work Here - **Culture**: Core values of Empowerment, Integrity, Innovation, and Client Excellence. Encourages creativity, initiative, and views mistakes as growth opportunities. Strong commitment to ESG and diversity. - **Work model**: Hybrid work options available. - **Growth**: Feedback-oriented culture with opportunities to develop skills alongside industry experts. Global exposure across offices in North America, Europe, Asia, and Australia. - **Perks & environment**: Collaborative community where diverse perspectives drive success. Emphasis on continuous learning and employee well-being. ## Sources 1. [rimes.com](https://www.rimes.com/) – Company overview, products, and value proposition. 2. [rimes.com/why-rimes/about-us](https://www.rimes.com/why-rimes/about-us/) – History, leadership, global offices, acquisition timeline. 3. [rimes.com/careers/job-opportunities](https://www.rimes.com/careers/job-opportunities/) – Current job openings. 4. [rimes.com/careers/life-at-rimes](https://www.rimes.com/careers/life-at-rimes/) – Core values and culture. 5. [rimes.com/careers/join-rimes](https://www.rimes.com/careers/join-rimes/) – Career page with culture and hybrid work details. 6. [job-boards.greenhouse.io/rimestechnologies](https://job-boards.greenhouse.io/rimestechnologies) – External careers page (Greenhouse). ## Other roles at Rimes Technologies - [Strategic Account Executive](https://feeny.ai/job/strategic-account-executive-rimes-technologies-london-mvkj0yf9fvsf) — London, United Kingdom - [EDM Managed Services - Associate Consultant](https://feeny.ai/job/edm-managed-services-associate-consultant-rimes-technologies-manila-crqzj974krhs) — Manila, Philippines - [Head of Commercial Partnerships](https://feeny.ai/job/head-of-commercial-partnerships-rimes-technologies-london-vks03cdzvhy8) — London, United Kingdom / New York, NY - [Senior FP&A Analyst](https://feeny.ai/job/senior-fp-a-analyst-rimes-technologies-nicosia-pkr315hnkjd7) — Nicosia, Cyprus - [Financial Accountant](https://feeny.ai/job/financial-accountant-rimes-technologies-manila-p72jhbn4v2y1) — Manila, Philippines - [Office Manager & People Coordinator (Part-Time)](https://feeny.ai/job/office-manager-people-coordinator-part-time-rimes-technologies-sydney-1ds2ayfmjbq5) — Sydney, Australia - [Account Executive](https://feeny.ai/job/account-executive-rimes-technologies-new-york-4x4q73htcp7y) — New York, NY - [Account Executive](https://feeny.ai/job/account-executive-rimes-technologies-toronto-he4y0tzapcej) — Toronto, Canada - [Change Manager](https://feeny.ai/job/change-manager-rimes-technologies-london-sygxzv00jrg8) — London, United Kingdom - [Enterprise Sales Engineer](https://feeny.ai/job/enterprise-sales-engineer-rimes-technologies-new-york-jmeq2sw8yee0) — New York, NY