---
title: 'GSOC Operator - Overnight Shift at HiveWatch'
canonical: 'https://feeny.ai/job/gsoc-operator-overnight-shift-hivewatch-el-segundo-295n12xb76cg'
type: 'job'
last_seen: '2026-09-04'
---

# GSOC Operator - Overnight Shift at HiveWatch

- **Company:** HiveWatch
- **Location:** El Segundo, CA
- **Work type:** onsite
- **Posted:** 2026-06-18
- **Last confirmed live:** 2026-09-04
- **Apply:** https://job-boards.greenhouse.io/hivewatch/jobs/6097423004

## Job description

About Us:

HiveWatch is a tech-forward, inclusive organization fostering the evolution of the physical security industry. We are a diverse team of forward thinkers who empower each other to find creative and collaborative solutions in an industry ripe for modernization. We are passionate about the problems we’re solving for our customers and equally passionate about the company we’re building.

HiveWatch is here to help security teams pivot from chasing threats to preventing them. We protect organizations, people, and property through the intelligent orchestration of physical security programs. With better communication, more insights, and less “noise”, we are modernizing what it means for businesses and their employees to truly feel safe.

NOTE: This posting is for the overnight shift (9:00PM - 5:30AM). Please see our other postings for other shift availabilities.

## WHAT YOU'LL DO:

An Operator located in the Global Security Operations Center (GSOC) is responsible for proactively supporting multiple clients in diverse locations through the use of best-in-class technology for emergency and non-emergency security operators, incoming call triage, event dispatching, and event-driven notification services 24 hours a day, 7 days a week. In an emergency situations, the HiveWatch GSOC directs and coordinates assistance and support for its clients by providing technical and advisory assistance for the performance of essential operational services; the escalation of  of identified security events, and is the central communication intake point for management, control, and reduction of immediate threats to health and safety.

As a GSOC Operator you will be expected to:

- Represent and display the HiveWatch core principles of customer service and professionalism
- Utilize multiple software platforms and technologies to answer routine and emergency calls, monitor access control alerts and video feeds, open source threat intelligence, and information from mass-communication tools. Dispatch/notify security officers, maintenance, and liaise with emergency 911 centers
- Be able to prioritize and make decisions under stress
- Maintain various records of communications and events in a concise manner
- Work collaboratively with HiveWatch’s and clients’ leadership teams to prepare for, respond to, and recover from all incidents and crisis events that may impact our customers, including their  personnel, property, business operations or brand
- Communicate and disseminate information, using established communication vehicles, to key partners using best practices
- Take an active role in position-related projects and utilize experience and judgment to contribute to the on-going evaluation and improvement of operations and systems.
- Maintain composure during critical incidents and emergencies.
- Comply with all HiveWatch rules and guidelines, to include safety rules and guidelines, and maintain strict confidentiality
- Strong written and verbal communications skills across various platforms (email, slack, phone, etc.)
- Ability to generate concise reports from verbal or written sources

## QUALIFICATIONS:

- Minimum 3 years experience working with or in a communications or operations center, or other related role
- Must be willing to learn unfamiliar technical systems
- Strong customer service/interpersonal skills, especially during times of crisis
- Must have a reliable means of communication (i.e., email, cell phone)
- Must have a reliable means of transportation (public or private).
- Must be willing to sign a confidentiality agreement, and maintain confidentiality at all times
- Must be able to pass a background check and drug screen upon the extension of a conditional employment offer

Physical and Environmental Conditions:

- The position requires sitting or standing in place for extended periods
- No personal belongings including electronics will be allowed to be with the employee while on shift
- Secure storage will be provided onsite
- Significant computer and screen viewing will be required

## ADDITIONAL INFO:

- Hourly pay range for this position: $23/hr to $28/hr
- Eligible to participate in HiveWatch Equity Incentive Plan

*Final offer will be at the company's sole discretion and determined by multiple factors, including years and depth of relevant experience and expertise, location, and other business considerations.

## BENEFITS & CULTURE:

At HiveWatch, we’re passionate about taking care of our people — and it shows in the benefits we offer. Our team enjoys:

- Comprehensive health coverage:  medical, dental, vision, and life insurance
- Cutting-edge work in an emerging field with huge growth potential
- Competitive compensation packages designed to reward top talent
- A modern, newly renovated HQ right on Main Street in El Segundo, CA
- 401(k) with a 4% company match to help you invest in your future
- Flexible paid time off so you can recharge when you need it
- A family-friendly, compassionate culture that values balance and belonging

At HiveWatch, you are encouraged to challenge the status quo, provide your unique point of view, and leave fear at the (access controlled) door.

## OUR EEO STATEMENT:

HiveWatch is an equal opportunity employer and we are committed to cultivating a work environment that supports, inspires, and respects all individuals. We execute our hiring practices so that they are merit-based and we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity/expression, marital status, age, disability, medical condition, genetic information, national origin, ancestry, military or veteran status, or other protected characteristic.

## About HiveWatch

## Company Overview

- **One-liner**: HiveWatch provides an AI-powered, cloud-native physical security platform that unifies disparate security systems into a single command center to reduce noise, automate responses, and move security operations from reactive to proactive.
- **Entity Type**: Private (Series B)
- **Headquarters**: El Segundo, California, USA
- **Founded**: 2020
- **Founders**: Ryan Schonfeld (Co-Founder & CEO) and Jordan Hill (Co-Founder & Head of Product)

## Core Business

- **Primary industry**: Physical Security Technology / Security Software / AI
- **Target customers**: B2B, serving security teams across retail, healthcare, manufacturing, real estate, and large enterprises with complex physical security needs.
- **Mission or purpose statement**: "Empower organizations to protect their people through intelligent orchestration of physical security." [hivewatch.com](https://hivewatch.com/about-us/)

## Products & Services

- **HiveWatch Platform (The Command Center)**: A cloud-native, AI-powered software platform that integrates with existing physical security systems (cameras, access control, alarms) to unify them into a single interface. The AI analyzes patterns, identifies false alerts, and automates alarm responses, surfacing only high-priority incidents for operator management. [hivewatch.com](https://hivewatch.com/)
- **Incident Response Automation**: Guides operators through pre-defined Standard Operating Procedures (SOPs) to ensure consistent and rapid response.
- **Mobile Application**: Enables security personnel to manage incidents and monitor security on the go.
- **SaaS Delivery**: The platform is delivered as a subscription-based software service.

## Market Standing

- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: **Total Funding** of **$66M** across multiple rounds (including a $33M Series B raised approximately ~10 months ago as of mid-2026). [cbinsights.com](https://www.cbinsights.com/company/hivewatch)
- **Notable Investors/Partners**: Key investors are not explicitly listed on the main profile pages, but the company is actively hiring and growing.
- **Growth Signals**:
    - Prominent claims on their website include impressive customer metrics: a **90% reduction in false alarms**, average incident resolution time of **22 seconds**, and **$28M in average annual costs saved** for a single customer. [hivewatch.com](https://hivewatch.com/)
    - As of mid-2026, they were actively hiring for multiple senior roles (Director of Engineering, Senior Staff SRE, Enterprise Account Executive, Customer Success Director), indicating significant growth and scaling. [hivewatch.com](https://hivewatch.com/careers/)
    - The company consists of approximately **50 total employees**, with **12 in Product + Tech** roles (per Built In). [builtin.com](https://builtin.com/company/hivewatch)

## Competitive Advantages

- **AI-Native, Not AI-Added**: Unlike legacy security systems that try to retrofit AI, HiveWatch was built from the ground up with AI as the core engine for unifying data, reducing noise, and enabling proactive decisioning. [hivewatch.com](https://hivewatch.com/about-us/)
- **Human-in-the-Loop**: Focuses on augmenting, not replacing, human security operators. The platform handles low-level tasks and noise, allowing security professionals to focus on high-impact, proactive work.
- **Cloud-Native & Integrative**: Combines and orchestrates existing security infrastructure (cameras, alarms, access control) into one command center rather than requiring a rip-and-replace of all hardware.
- **Specialized Focus**: Deeply understands the pain points of modern physical security operations, born directly from the frustrations of security professionals in the field.

## Strategic Focus

- **Scaling the Go-To-Market**: The active hiring for Enterprise Account Executives, Growth Account Executives, and Business Development Representatives points to a major push to expand customer acquisition and market presence.
- **Product & Engineering Investment**: Hiring for a Director of Engineering and Senior Staff SRE signals a focus on maturing the platform, scaling the infrastructure, and handling increased customer load.
- **Becoming the Industry Standard**: Their mission and marketing materials suggest a clear goal to replace manual, fragmented, and reactive security operations as the industry standard.

## Why Work Here

- **Culture Highlights**: The careers page emphasizes a culture that values "Get gritty" (tackling challenges head-on), "Act like you own it" (ownership and accountability with stock options), "Debate, decide, deliver" (healthy debate followed by unified commitment), "Stay in the car" (committing to solving gnarly problems), and "\*uck Title" (contribution over hierarchy). [hivewatch.com](https://hivewatch.com/careers/)
- **Location**: Headquartered in **El Segundo, CA** (Silicon Beach area), with an **on-site** work policy for most roles. The office is walking distance to restaurants, coffee shops, and beaches. [hivewatch.com](https://hivewatch.com/careers/) [builtin.com](https://builtin.com/company/hivewatch)
- **Perks & Benefits**: Comprehensive medical, dental, and vision coverage; mental health support; HSA/FSA plans; 401(k) with company matching; **flexible time off**; Class Pass membership; and optional pet insurance. [hivewatch.com](https://hivewatch.com/careers/)
- **The Work**: Employees get the chance to define the future of physical security—an industry ripe for disruption. The company describes itself as a mix of security veterans, former law enforcement, and tech innovators from world-changing companies.

## Sources
1. [hivewatch.com - About Us](https://hivewatch.com/about-us/)
2. [hivewatch.com - Home Page](https://hivewatch.com/)
3. [hivewatch.com - Careers Page](https://hivewatch.com/careers/)
4. [cbinsights.com - HiveWatch Company Profile](https://www.cbinsights.com/company/hivewatch)
5. [builtin.com - HiveWatch Careers](https://builtin.com/company/hivewatch)

## Other roles at HiveWatch

- [IT Specialist](https://feeny.ai/job/it-specialist-hivewatch-el-segundo-gz5kf70yn9tb) — El Segundo, CA
- [GSOC Supervisor (Swing Shift)](https://feeny.ai/job/gsoc-supervisor-swing-shift-hivewatch-el-segundo-y7se6fkemac7) — El Segundo, CA
- [Senior Staff Engineer](https://feeny.ai/job/senior-staff-engineer-hivewatch-el-segundo-6xyptqnxzaa4) — El Segundo, CA
- [GSOC Operator - Swing Shift](https://feeny.ai/job/gsoc-operator-swing-shift-hivewatch-el-segundo-n1zc5ms8mr9g) — El Segundo, CA
- [GSOC Operator - Day Shift](https://feeny.ai/job/gsoc-operator-day-shift-hivewatch-el-segundo-msmxaa1nbcyy) — El Segundo, CA
- [Customer Success Director](https://feeny.ai/job/customer-success-director-hivewatch-el-segundo-djgaevfsv0za) — El Segundo, CA
- [Senior Manager of Engineering](https://feeny.ai/job/senior-manager-of-engineering-hivewatch-el-segundo-zrtea68fw7xg) — El Segundo, CA
- [Senior Site Reliability Engineer](https://feeny.ai/job/senior-site-reliability-engineer-hivewatch-el-segundo-p4aep42449r5) — El Segundo, CA
- [GSOC Operator/Supervisor (Day, Swing, Overnight shifts available)](https://feeny.ai/job/gsoc-operator-supervisor-day-swing-overnight-shifts-available-hivewatch-el-wxtd7g996xfz) — El Segundo, CA
- [Physical Security Systems Engineer (Forward Deployed)](https://feeny.ai/job/physical-security-systems-engineer-forward-deployed-hivewatch-dallas-t04a2pd2qwwb) — Dallas, TX