--- title: 'GSOC Supervisor (Swing Shift) at HiveWatch' canonical: 'https://feeny.ai/job/gsoc-supervisor-swing-shift-hivewatch-el-segundo-y7se6fkemac7' type: 'job' last_seen: '2026-09-04' --- # GSOC Supervisor (Swing Shift) at HiveWatch - **Company:** HiveWatch - **Location:** El Segundo, CA - **Work type:** onsite - **Posted:** 2026-07-17 - **Last confirmed live:** 2026-09-04 - **Apply:** https://job-boards.greenhouse.io/hivewatch/jobs/6117945004 ## Job description About Us: HiveWatch is a tech-forward, inclusive organization fostering the evolution of the physical security industry. We are a diverse team of forward thinkers who empower each other to find creative and collaborative solutions in an industry ripe for modernization. We are passionate about the problems we’re solving for our customers and equally passionate about the company we’re building. HiveWatch is here to help security teams pivot from chasing threats to preventing them. We protect organizations, people, and property through the intelligent orchestration of physical security programs. With better communication, more insights, and less “noise”, we are modernizing what it means for businesses and their employees to truly feel safe. About the Role: A Global Security Operations Center (GSOC) Supervisor is responsible for overseeing the day-to-day operations of the GSOC, ensuring the effective use of technology, the team, and processes to provide proactive security monitoring, emergency response coordination, and critical event management. The GSOC Supervisor plays a pivotal role in maintaining operational efficiency, enhancing security protocols, and creating a culture of professionalism and exceptional customer service. This role requires leadership, decision-making under pressure, and collaboration with multiple clients, security personnel, and emergency responders to protect people, assets, and operations. As a GSOC Supervisor you will be expected to: - Be assigned to a fixed shift in our 24/7 operations center — Day (5:00 AM–1:30 PM), Swing (1:00 PM–9:30 PM), or Night (9:00 PM–5:30 AM) — with flexibility based on the needs of the company. - Lead by example - display the HiveWatch core principles of customer service and professionalism. - Lead, mentor, and support GSOC Operators in executing their duties, ensuring adherence to best practices and standard operating procedures. - Oversee security monitoring operations, which may include use of video surveillance, access control systems, open-source intelligence gathering, and mass communication tools. - Manage and coordinate response efforts during security incidents, emergencies, and crisis situations, providing clear guidance and decision-making support. - Act as the primary point of escalation for critical incidents, ensuring appropriate response actions are taken and documented accurately. - Facilitate effective communication between the GSOC, security teams, law enforcement, emergency responders, and key stakeholders. - Conduct regular training, briefings, and performance evaluations for GSOC personnel to enhance operational capabilities and professional development. - Maintain accurate and comprehensive records of incidents, communications, and security events in compliance with company policies and regulatory requirements. - Identify operational gaps and recommend process improvements, leveraging technology and data analytics to enhance GSOC efficiency. - Ensure compliance with HiveWatch policies, including confidentiality and data protection guidelines. ## QUALIFICATIONS: - 4+ years of experience  in a GSOC, security operations center, emergency response, or related field, with 2+ years in a leadership or supervisory role. - Strong understanding of security technology platforms, including video surveillance, access control, critical event  management, and mass communication tools. - Ability to make critical decisions under pressure and manage high-stress situations effectively. - Excellent communication and interpersonal skills, with the ability to provide clear guidance and direction to a team. - Strong organizational skills, attention to detail, and the ability to multitask in a dynamic environment. - Experience working with emergency responders, corporate security teams, and crisis management frameworks. - Must pass a background check and drug screening upon the extension of a conditional employment offer. - Ability to handle confidential information with discretion. Physical and Environmental Conditions: - The position requires sitting or standing in place for extended periods - Due to the nature of this work, personal belongings including electronics are not permitted in the GSOC. Secure storage will be provided onsite. ## ADDITIONAL INFO: - Salary Range $70,500 to $75,000 - Eligible to participate in HiveWatch Equity Incentive Plan - 100% onsite role *Final offer will be at the company's sole discretion and determined by multiple factors, including years and depth of relevant experience and expertise, location, and other business considerations. Benefits & Culture: At HiveWatch, we’re passionate about taking care of our people — and it shows in the benefits we offer. Our team enjoys: - Comprehensive health coverage:  medical, dental, vision, and life insurance - Cutting-edge work in an emerging field with huge growth potential - Competitive compensation packages designed to reward top talent - A modern, newly renovated HQ right on Main Street in El Segundo, CA - 401(k) with a 4% company match to help you invest in your future (match launches in 2026) - Flexible paid time off so you can recharge when you need it - Additional benefits include ClassPass credits and a discount on pet insurance - A family-friendly, compassionate culture that values balance and belonging We encourage you to challenge the status quo, share your perspective, and leave fear at the (access-controlled) door. Our EEO Statement: HiveWatch is an equal opportunity employer and we are committed to cultivating a work environment that supports, inspires, and respects all individuals. We execute our hiring practices so that they are merit-based and we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity/expression, marital status, age, disability, medical condition, genetic information, national origin, ancestry, military or veteran status, or other protected characteristic. ## About HiveWatch ## Company Overview - **One-liner**: HiveWatch provides an AI-powered, cloud-native physical security platform that unifies disparate security systems into a single command center to reduce noise, automate responses, and move security operations from reactive to proactive. - **Entity Type**: Private (Series B) - **Headquarters**: El Segundo, California, USA - **Founded**: 2020 - **Founders**: Ryan Schonfeld (Co-Founder & CEO) and Jordan Hill (Co-Founder & Head of Product) ## Core Business - **Primary industry**: Physical Security Technology / Security Software / AI - **Target customers**: B2B, serving security teams across retail, healthcare, manufacturing, real estate, and large enterprises with complex physical security needs. - **Mission or purpose statement**: "Empower organizations to protect their people through intelligent orchestration of physical security." [hivewatch.com](https://hivewatch.com/about-us/) ## Products & Services - **HiveWatch Platform (The Command Center)**: A cloud-native, AI-powered software platform that integrates with existing physical security systems (cameras, access control, alarms) to unify them into a single interface. The AI analyzes patterns, identifies false alerts, and automates alarm responses, surfacing only high-priority incidents for operator management. [hivewatch.com](https://hivewatch.com/) - **Incident Response Automation**: Guides operators through pre-defined Standard Operating Procedures (SOPs) to ensure consistent and rapid response. - **Mobile Application**: Enables security personnel to manage incidents and monitor security on the go. - **SaaS Delivery**: The platform is delivered as a subscription-based software service. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed. - **Key Metric**: **Total Funding** of **$66M** across multiple rounds (including a $33M Series B raised approximately ~10 months ago as of mid-2026). [cbinsights.com](https://www.cbinsights.com/company/hivewatch) - **Notable Investors/Partners**: Key investors are not explicitly listed on the main profile pages, but the company is actively hiring and growing. - **Growth Signals**: - Prominent claims on their website include impressive customer metrics: a **90% reduction in false alarms**, average incident resolution time of **22 seconds**, and **$28M in average annual costs saved** for a single customer. [hivewatch.com](https://hivewatch.com/) - As of mid-2026, they were actively hiring for multiple senior roles (Director of Engineering, Senior Staff SRE, Enterprise Account Executive, Customer Success Director), indicating significant growth and scaling. [hivewatch.com](https://hivewatch.com/careers/) - The company consists of approximately **50 total employees**, with **12 in Product + Tech** roles (per Built In). [builtin.com](https://builtin.com/company/hivewatch) ## Competitive Advantages - **AI-Native, Not AI-Added**: Unlike legacy security systems that try to retrofit AI, HiveWatch was built from the ground up with AI as the core engine for unifying data, reducing noise, and enabling proactive decisioning. [hivewatch.com](https://hivewatch.com/about-us/) - **Human-in-the-Loop**: Focuses on augmenting, not replacing, human security operators. The platform handles low-level tasks and noise, allowing security professionals to focus on high-impact, proactive work. - **Cloud-Native & Integrative**: Combines and orchestrates existing security infrastructure (cameras, alarms, access control) into one command center rather than requiring a rip-and-replace of all hardware. - **Specialized Focus**: Deeply understands the pain points of modern physical security operations, born directly from the frustrations of security professionals in the field. ## Strategic Focus - **Scaling the Go-To-Market**: The active hiring for Enterprise Account Executives, Growth Account Executives, and Business Development Representatives points to a major push to expand customer acquisition and market presence. - **Product & Engineering Investment**: Hiring for a Director of Engineering and Senior Staff SRE signals a focus on maturing the platform, scaling the infrastructure, and handling increased customer load. - **Becoming the Industry Standard**: Their mission and marketing materials suggest a clear goal to replace manual, fragmented, and reactive security operations as the industry standard. ## Why Work Here - **Culture Highlights**: The careers page emphasizes a culture that values "Get gritty" (tackling challenges head-on), "Act like you own it" (ownership and accountability with stock options), "Debate, decide, deliver" (healthy debate followed by unified commitment), "Stay in the car" (committing to solving gnarly problems), and "\*uck Title" (contribution over hierarchy). [hivewatch.com](https://hivewatch.com/careers/) - **Location**: Headquartered in **El Segundo, CA** (Silicon Beach area), with an **on-site** work policy for most roles. The office is walking distance to restaurants, coffee shops, and beaches. [hivewatch.com](https://hivewatch.com/careers/) [builtin.com](https://builtin.com/company/hivewatch) - **Perks & Benefits**: Comprehensive medical, dental, and vision coverage; mental health support; HSA/FSA plans; 401(k) with company matching; **flexible time off**; Class Pass membership; and optional pet insurance. [hivewatch.com](https://hivewatch.com/careers/) - **The Work**: Employees get the chance to define the future of physical security—an industry ripe for disruption. The company describes itself as a mix of security veterans, former law enforcement, and tech innovators from world-changing companies. ## Sources 1. [hivewatch.com - About Us](https://hivewatch.com/about-us/) 2. [hivewatch.com - Home Page](https://hivewatch.com/) 3. [hivewatch.com - Careers Page](https://hivewatch.com/careers/) 4. [cbinsights.com - HiveWatch Company Profile](https://www.cbinsights.com/company/hivewatch) 5. [builtin.com - HiveWatch Careers](https://builtin.com/company/hivewatch) ## Other roles at HiveWatch - [IT Specialist](https://feeny.ai/job/it-specialist-hivewatch-el-segundo-gz5kf70yn9tb) — El Segundo, CA - [Senior Staff Engineer](https://feeny.ai/job/senior-staff-engineer-hivewatch-el-segundo-6xyptqnxzaa4) — El Segundo, CA - [GSOC Operator - Overnight Shift](https://feeny.ai/job/gsoc-operator-overnight-shift-hivewatch-el-segundo-295n12xb76cg) — El Segundo, CA - [GSOC Operator - Swing Shift](https://feeny.ai/job/gsoc-operator-swing-shift-hivewatch-el-segundo-n1zc5ms8mr9g) — El Segundo, CA - [GSOC Operator - Day Shift](https://feeny.ai/job/gsoc-operator-day-shift-hivewatch-el-segundo-msmxaa1nbcyy) — El Segundo, CA - [Customer Success Director](https://feeny.ai/job/customer-success-director-hivewatch-el-segundo-djgaevfsv0za) — El Segundo, CA - [Senior Manager of Engineering](https://feeny.ai/job/senior-manager-of-engineering-hivewatch-el-segundo-zrtea68fw7xg) — El Segundo, CA - [Senior Site Reliability Engineer](https://feeny.ai/job/senior-site-reliability-engineer-hivewatch-el-segundo-p4aep42449r5) — El Segundo, CA - [GSOC Operator/Supervisor (Day, Swing, Overnight shifts available)](https://feeny.ai/job/gsoc-operator-supervisor-day-swing-overnight-shifts-available-hivewatch-el-wxtd7g996xfz) — El Segundo, CA - [Physical Security Systems Engineer (Forward Deployed)](https://feeny.ai/job/physical-security-systems-engineer-forward-deployed-hivewatch-dallas-t04a2pd2qwwb) — Dallas, TX