---
title: 'GTM AI Engineer at Customer.io'
canonical: 'https://feeny.ai/job/gtm-ai-engineer-customer-io-americas-qkdgpk28hhd5'
type: 'job'
last_seen: '2026-09-05'
---

# GTM AI Engineer at Customer.io

- **Company:** Customer.io
- **Location:** Americas
- **Work type:** remote
- **Posted:** 2026-07-10
- **Last confirmed live:** 2026-09-05
- **Apply:** https://job-boards.greenhouse.io/customerio/jobs/8055540

## Job description

About [Customer.io](http://customer.io/)

Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. [Customer.io](http://Customer.io) powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

## About the role

Hi, my name is Nick Guardino, Senior Director of Marketing Ops at [Customer.io](http://Customer.io), and I'm looking for a GTM AI Engineer to help take our AI agents from scrappy prototypes to production-grade systems our GTM teams can depend on.

Over the last 3.5 months, our GTM AI team has built 11 agents now running in production, serving 120 active users and roughly 25,000 tool calls a day — all through custom CLIs that work, but weren't built to scale. We believe businesses can run leaner and go further when they deploy AI agents well, and we're figuring out that motion in real time. This role owns the scale and reliability layer so the rest of the team can keep building.

## What we value

- Craft over quick wins — energized by making things robust, not just making them work.
- A point of view — we want someone who asks "why did you build it that way?" and has a specific answer for what to do instead.
- Comfortable being wrong — you try things fast, and you course-correct just as fast.
- AI-native by default — you'd rather direct Claude to write and QA code than write it by hand.

## What you'll do

- Alpha-to-production ownership — take newly built agents from working v1 to production-ready: write evals, harden prompts and tool definitions, and refactor prototype scaffolding into clean, production-quality code.
- Observability & stability — instrument tracing, logging, and monitoring across the agent fleet so we catch regressions before our 120+ GTM users do.
- Deployment & infrastructure — stand up and maintain the pipelines that get agents into users' hands without surprises, owning environment parity and release hygiene on our GCP stack.
- Database administration — own how agents read from and write to our databases, safely and at scale.
- Fleet maintenance — monitor agent behavior in production, triage issues, and ship the steady stream of improvements that make an agent indispensable rather than just useful.
- Partner closely with the GTM AI team — free up our agent builders to stay in their zero-to-one wheelhouse while you own scale and reliability.
- Bring an outside point of view — tell us what we built wrong, and back it up with a plan to fix it.

## What we're looking for

- 4+ years in software engineering, platform/infrastructure engineering, or a similarly technical role, ideally at a B2B SaaS company.
- Comfort working in the terminal daily, with a real GitHub PR-and-deploy workflow.
- Cloud hosting experience — Kubernetes, VMs, or equivalent; Google Cloud experience strongly preferred.
- Experience with how agents interact with and edit databases, including some hands-on database administration.
- Familiarity with LLM-based application development: prompt engineering, tool/function calling, evals, and modern agent frameworks.
- Ability to prompt AI tools correctly, review their output critically, and direct them to QA their own work — this is an AI-native role, not a hand-coding one.
- Scrappy enough to iterate fast, disciplined enough to think about consistency once something needs to scale.
- A point of view, and the willingness to ask "why did you build it that way?"

## Compensation & Benefits

We believe in transparency. Starting salary for this role is $140,000–$170,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

[See full benefits here →](https://customer.io/careers#:~:text=our%20collective%20success.-,BENEFITS,-Our%C2%A0)

Our Process

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

- 30-minute Zoom call with Recruiter
- 45-minute Zoom call with Hiring Manager
- 45-minute Zoom call with a member of the GTM AI team
- 60-minute Live technical session with the team

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

[Customer.io](http://Customer.io) recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official [Customer.io](http://customer.io/) letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

Join us!

Check out our [careers page](https://customer.io/careers/) for more information about why you should [come work with us!](https://customer.io/about/) We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.

## About Customer.io

## Company Overview
- **One-liner**: Customer.io is an AI-powered customer engagement platform that helps businesses send personalized, data-driven messages across email, SMS, push notifications, in-app messages, and webhooks.
- **Entity Type**: Private (backed by venture capital)
- **Headquarters**: Portland, Oregon, USA (with a fully remote, globally distributed team)
- **Founded**: 2012
- **Founders**: Colin Nederkoorn (CEO)

## Core Business
- **Primary Industry**: Marketing technology / Customer engagement & messaging infrastructure
- **Target Customers**: B2B — mid-market to enterprise companies (e.g., Notion, LESMILLS+, Angi) seeking to automate and personalize customer communications at scale
- **Mission/Purpose**: To create a world where you have one unified view of your audience and a single place where unlimited, real-time data powers more effective engagement.

## Products & Services
- **Customer.io Journeys**: A visual workflow builder for creating automated, multi-channel customer journeys (email, SMS, push, in-app) triggered by real-time user behavior.
- **Customer.io Data Pipelines**: Real-time event streaming and audience segmentation tools to unify first-party data from multiple sources.
- **Customer.io Messaging API**: Programmatic infrastructure for sending triggered messages across channels.
- **AI-Powered Features**: Leverages artificial intelligence to optimize message timing, content personalization, and channel selection.

## Market Standing
- **Valuation/Total Funding**: Not publicly disclosed (company is private).
- **Key Metric**: Over 9,000+ brands use the platform; processes millions of daily API calls and serves a large base of active users.
- **Notable Investors/Partners**: Not publicly disclosed in available sources. High-profile customers include Notion, LESMILLS+, and Angi.
- **Growth Signals**: The company is actively hiring across Engineering, Sales, Marketing, Data Science, and Customer Experience (19 open roles as of the latest careers page), indicating continued expansion. They have a global, remote-first team of 263 employees.

## Competitive Advantages
- **Real-time data infrastructure**: Unlike many marketing tools that batch data, Customer.io processes real-time behavioral events, enabling truly instant, context-aware messaging.
- **Unified multi-channel orchestration**: A single platform to manage email, SMS, push, in-app, and webhooks — reducing tool sprawl.
- **Developer-friendly approach**: Strong API and data pipeline tools appeal to product and engineering teams who want to build custom engagement logic.
- **Privacy-first with first-party data**: Designed to leverage brands’ own customer data, aligning with post-cookie and privacy-regulation trends.

## Strategic Focus
- **AI integration**: Embedding AI into personalization and orchestration to improve message relevance and campaign outcomes.
- **Scaling globally**: Hiring across EMEA and Americas to support a growing international customer base.
- **Deepening product capabilities**: Expanding data pipelines and automation features to serve larger, more complex enterprise use cases.

## Why Work Here
- **Fully remote and async-first**: A 100% remote, globally distributed company with asynchronous operating model, collaboration hours across time zones, and minimal unnecessary meetings.
- **Generous compensation & benefits**:
  - Competitive salary and equity
  - 100% paid medical, dental, vision, and mental health insurance for employee and family
  - Up to 5% 401k matching (dollar-for-dollar)
  - Unlimited PTO with a recommendation of at least 20 vacation days
  - 16 weeks paid parental leave (birth, adoption, foster)
  - 6 weeks paid family medical leave
  - $2,000/year professional development budget
  - $1,500 home office setup stipend
  - $250/month remote work stipend (internet, phone)
  - Up to $300/month co-working space reimbursement
  - $1,500/year healthy living stipend
  - Financial wellness provider access
  - Paid sabbatical after 5 years
- **Culture**: Strong emphasis on DEIB with Ami Resource Groups (ARGs), recognition programs, casual learning gatherings, and volunteer opportunities. Values include genuine connections, open communication, accountability, and celebrating individuality.
- **Engineering culture**: Opportunity to work with talented peers on impactful, scalable infrastructure that processes billions of events. Emphasis on autonomy and responsibility.

## Sources
1. [Customer.io Careers Page](https://customer.io/careers)
2. [Customer.io About Page](https://customer.io/about)
3. [Customer.io Official Website](https://customer.io/)
4. [Customer.io Greenhouse Job Board](http://job-boards.greenhouse.io/customerio)
5. [Built In Company Profile](https://builtin.com/company/customerio)

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