---
title: 'GTM Associate at incident.io'
canonical: 'https://feeny.ai/job/gtm-associate-incident-io-san-francisco-cxbw9r5bpgnc'
type: 'job'
last_seen: '2026-11-04'
---

# GTM Associate at incident.io

- **Company:** incident.io
- **Location:** San Francisco, CA
- **Compensation:** $75k
- **Employment:** temporary
- **Posted:** 2026-11-03
- **Last confirmed live:** 2026-11-04
- **Apply:** https://jobs.ashbyhq.com/incident/fe456d06-fc47-4a90-bb5f-ab3f233b12ad

## Job description

A little about us [incident.io](http://incident.io) is the AI software reliability platform trusted by engineering teams at Notion, Linear, Ramp and 2,000+ companies who can't afford downtime. The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously. We've raised $100+ million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.

## The role in one line

We're looking for ridiculously smart, ambitious people who want to break into tech sales and the startup world. No experience needed. Just serious drive, great instincts, and a lot of ambition.

What that looks like day to day If you want to get into startups, this is your foot in the door. Sales is one of the best places to start. You'll learn how to win customers, how businesses grow, and what it takes to turn a startup into something huge. You'll be surrounded by insanely smart, ambitious people, with a front-row seat to how it all works. We're growing fast, and we want to get [incident.io](http://incident.io) in front of every engineering team that should know about us. That's where you come in. We're not a BDR team that just sends out messages and hopes for a reply. We're picking up the phone, building relationships, dreaming up creative campaigns, sending gifts, and finding clever ways to get noticed by people who probably get hundreds of messages a week. You'll learn from some of the best sellers around, get loads of coaching, and have real ownership from day one. You'll get to try things, come up with your own ideas, make mistakes, and get good fast. And where you take it from there is up to you. BDR is an incredible starting point for a career in startups, whether you want to become a world-class seller, lead a team, move into another part of the business, or eventually build something of your own.

## Who you are

- You're ridiculously driven. You've got big ambitions, you work hard, and you're willing to do what it takes to get there.
- You're seriously smart. You learn fast, ask great questions, and figure things out quickly.
- You're great with people. You can talk to just about anyone, you're naturally curious, and people tend to like you.
- You're competitive. You like winning, pushing yourself, and being around people who challenge you.
- You don't give up easily. Things don't always go your way, but you're pretty good at picking yourself up and trying again.
- You want to get better. You take feedback well, ask for help, and don't mind being told when you could have done something differently.
- You make things happen. You don't need someone telling you what to do. You're resourceful, proactive, and find a way to get things done.

We don't care what you studied or whether you've ever worked in sales or startups. We're looking for people with exceptional potential. Maybe you've built a business, played sport at a high level, worked in a busy restaurant, organised events, or done something completely unrelated that shows you've got serious drive. If you're hungry, ambitious, and want to throw yourself into the startup world, we want to hear from you.

Supporting you We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.

- Market-leading private medical insurance. The proper kind, so you're never weighing up your health against a bill.
- Competitive PTO. Showing up at your best requires switching off, and we make sure you have time to do that.
- First Friday of every month off. Yes, seriously.
- Enhanced 401k. We put real money in, because future-you deserves better than an afterthought.
- Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.
- Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
- Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.
- Two budgets that have your back. $1000 to invest in your setup, $500 a year to invest in yourself.

## About incident.io

## Company Overview
- **One-liner**: incident.io provides an all-in-one AI-powered incident management platform that helps fast-moving teams respond to outages, coordinate on-call, and keep customers informed.
- **Entity Type**: Private (Series B, raised $62M at ~$400M valuation)
- **Headquarters**: London, UK (with offices in San Francisco and New York)
- **Founded**: 2021
- **Founders**: Stephen Whitworth (CEO), Pete Hamilton (CTO), Chris Evans (CPO)

## Core Business
- **Primary industry**: Incident management / IT operations / DevOps
- **Target customers**: B2B, primarily mid-market to enterprise (organisations of 200+ users), including engineering, product, support, and increasingly security teams
- **Mission**: “Move fast when you break things” — empower teams to respond quickly, coordinate clearly, and get better each time something breaks

## Products & Services
- **Response**: End-to-end incident lifecycle management, deeply integrated with Slack and Microsoft Teams, with AI-powered workflows to accelerate resolution
- **On-call**: Modern on-call scheduling with noise reduction, designed for humans — competes directly with PagerDuty (used by 70% of customers)
- **Status Pages**: Automated, transparent status updates to keep customers informed during incidents
- **Investigations**: AI-driven root cause analysis that surfaces failing PRs and suggests fixes, often before the responder has opened their laptop
- **AI Copilot**: Summarises incident calls, queries monitoring tools like Datadog, and generates action items

## Market Standing
- **Valuation**: ~$400 million (Series B, April 2025) — [TechCrunch](https://techcrunch.com/2025/04/10/incident-io-raises-62m-at-a-400m-valuation-to-help-it-teams-move-fast-when-things-break/)
- **Key Metric**: Total funding $96M; annual revenue not disclosed, but customer base tripled in the last 12 months
- **Notable Investors/Partners**: Insight Partners (Series B lead), Index Ventures, Point Nine Capital
- **Growth Signals**: 190 employees across London, SF, and NY; over 1,000 customers including Netflix, Airbnb, Block, Linear, Ramp, and Etsy; 250,000 incidents managed since founding; 75% of new customers are U.S.-based — [incident.io/careers](https://incident.io/careers), [TechCrunch](https://techcrunch.com/2025/04/10/incident-io-raises-62m-at-a-400m-valuation-to-help-it-teams-move-fast-when-things-break/)

## Competitive Advantages
- **All-in-one platform**: Combines on-call, response, status pages, and AI investigation — reducing tool fragmentation that plagues incident management
- **AI-first, pragmatically**: Uses AI where it genuinely adds value (investigation, summarisation, root cause analysis) rather than for hype — [incident.io/blog/incident-io-behind-the-curtain](https://incident.io/blog/incident-io-behind-the-curtain)
- **Office-first culture**: High-bandwidth collaboration and pace, attracting talent who thrive in an in-person environment
- **PagerDuty Rescue Program**: Aggressive migration offering (white-glove migration, contract buyout) to capture market share — [incident.io](https://incident.io/)
- **Strong product-led growth**: Engineers love the product, driving organic adoption

## Strategic Focus
- Deepen AI capabilities for incident investigation and remediation (moving toward autonomous fixes)
- Expand into security incident response (already seeing adoption from security teams)
- Grow U.S. market presence through sales and marketing
- Continue to build out the platform to cover the full incident lifecycle

## Why Work Here
- **Culture**: High trust, high standards, fast execution. Values: *Make it magic*, *Find a way*, *Raise the pace*, *Trust by default*, *Win together* — [incident.io/careers](https://incident.io/careers)
- **Work environment**: Office-first in London (4–5 days/week expected, with occasional remote weeks); offices in SF and NY. Not a remote-first company — [incident.io/blog/incident-io-behind-the-curtain](https://incident.io/blog/incident-io-behind-the-curtain)
- **Engineering culture**: 1–3 week projects, broad product surface area, written alignment (scopes, design docs, thorough commit messages), AI used where it genuinely helps
- **Growth**: Well-funded, fast-growing, strong market position — career-defining problems and a wildly talented team
- **Perks**: Not explicitly listed, but emphasis on sane work-life balance, autonomy, and working on a product customers genuinely love

## Sources
1. [incident.io/careers](https://incident.io/careers)
2. [incident.io](https://incident.io/)
3. [LinkedIn](https://www.linkedin.com/company/incident-io)
4. [incident.io/blog/incident-io-behind-the-curtain](https://incident.io/blog/incident-io-behind-the-curtain)
5. [TechCrunch](https://techcrunch.com/2025/04/10/incident-io-raises-62m-at-a-400m-valuation-to-help-it-teams-move-fast-when-things-break/)

## Other roles at incident.io

- [BDR Manager](https://feeny.ai/job/bdr-manager-incident-io-san-francisco-fcbqewfzahsp) — San Francisco, CA
- [GRC Engineer](https://feeny.ai/job/grc-engineer-incident-io-london-th6sr2m5hq25) — London, United Kingdom
- [Senior GTM Talent Partner](https://feeny.ai/job/senior-gtm-talent-partner-incident-io-san-francisco-0yq6nmzk6z0m) — San Francisco, CA
- [Cloud Security Engineer](https://feeny.ai/job/cloud-security-engineer-incident-io-london-37qsp1mvyqtc) — London, United Kingdom
- [Commercial Legal Counsel](https://feeny.ai/job/commercial-legal-counsel-incident-io-san-francisco-cvtd7yc7fk8y) — San Francisco, CA
- [Strategic Customer Success Manager](https://feeny.ai/job/strategic-customer-success-manager-incident-io-london-d67r7rmjrcxy) — London, United Kingdom
- [GTM Talent Partner](https://feeny.ai/job/gtm-talent-partner-incident-io-london-sn8gmv7sgykb) — London, United Kingdom
- [Account Executive](https://feeny.ai/job/account-executive-incident-io-new-york-6tnwfsz7cr2y) — New York, NY
- [Account Executive](https://feeny.ai/job/account-executive-incident-io-san-francisco-a762xtjkmeqy) — San Francisco, CA
- [Customer Success Engineer](https://feeny.ai/job/customer-success-engineer-incident-io-london-6kj1w1f72ezs) — London, United Kingdom