---
title: 'GTM - Customer Success Manager at Boom'
canonical: 'https://feeny.ai/job/gtm-customer-success-manager-boom-austin-0f9vm1g9jfzk'
type: 'job'
last_seen: '2026-09-07'
---

# GTM - Customer Success Manager at Boom

- **Company:** Boom
- **Location:** Austin, TX
- **Compensation:** $70k–$115k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-03-19
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.ashbyhq.com/boom/1179a499-1242-469b-a597-d5154cd80d47

## Job description

## ABOUT THE JOB

## OUR MISSION

Boom https://www.boompay.app/ is on a mission to level the playing field for the 110+ million renters in the US by making housing more flexible, affordable, and rewarding. Boom is building a suite of rental financial services for renters and property managers, including applicant underwriting, rent payment reporting, rent reporting-as-a-service, and a number of integrations with the largest property management systems (PMS). Boom serves renters through the Boom App and property managers via the Boom Platform. Boom is led by second-time founder Rob Whiting https://www.linkedin.com/in/robwhiting/ (ex-BCG, Rubicon). It's backed by investors such as Starting Line https://www.startingline.vc/, Clocktower Ventures https://www.clocktowerventures.com/, Mischief VC https://www.mischief.xyz/ (CEO of Plaid Zach Perret's fund), Gilgamesh Ventures https://www.gilgameshvc.com/ (Petal co-founders), and angels such as William Hockey https://www.forbes.com/sites/jeffkauflin/2022/04/21/plaids-billionaire-cofounder-is-back-with-a-new-startupa-fintech-friendly-bank-hes-running-with-his-wife/?sh=df10dc453908 CEO of Column, founder/former CTO of Plaid) and Harry Stebbings https://techcrunch.com/2021/06/16/harry-stebbings-turns-up-the-volume-on-20vc-with-new-140m-fund/. Boom has been profiled by Inman https://www.inman.com/2023/10/30/new-boom-api-to-scale-reporting-of-tenant-payments-to-credit-bureaus/, Business Insider https://www.businessinsider.com/boom-pitch-deck-fintech-credit-builder-seed-2023-6, HousingWire https://www.housingwire.com/articles/rent-reporting-platform-boom-raises-4-5m-in-seed-round/, and more.

## OPPORTUNITY

The CSM owns a portfolio of property management clients, ensuring seamless onboarding, strong product adoption, and long-term retention. At Boom, CSMs are the primary advocate for the customer– driving implementation, creating early wins, and building the foundation for an enduring partnership. They partner closely with Sales, Product, and Support to deliver measurable outcomes for our clients.

## WHAT YOU'LL DO

- Onboarding: Lead onboarding for Boom’s core products, BoomScreen and BoomReport, ensuring a fast and smooth time-to-value
- Implementation & Enablement: Coordinate launch of BoomScreen and BoomReport across property management systems, integrations, and workflows; facilitate client readiness for go-live from a technical perspective and troubleshoot as needed
- Relationship management: Build and maintain trust with client stakeholders from the start of the partnership
- Monitor adoption and usage signals, addressing gaps early to prevent churn
- Customer advocacy: Capture client feedback and partner closely with Product, Operations, and Engineering to influence improvements; de-escalate and resolve issues as needed
- Reporting & insights: Monitor adoption and usage signals, addressing gaps early to prevent churn; deliver performance reports to clients that demonstrate ROI and reinforce value
- Account data management: Maintain accurate records of account health, activity, and notes in Boom’s CRM (Attio)

## WHAT YOU'LL NEED

- 3+ years in Customer Success and/or Account Management (B2B SaaS required)
- Demonstrated success leading customer onboardings and trainings
- Proactive problem-solver and resourceful executor who thrives in a fast-paced, evolving startup environment
- Extereme attention to detail and high degree of ownership
- Strong communication and organizational skills; able to simplify complex workflows for clients
- Proficiency with CRM/CS tools (Attio, ClickUp, Intercom, Zapier) and comfort with data-driven insights
- Experience with SaaS implementations; integrations experience is a plus
- Experience in PropTech, property management, or tenant screening is plus

## BENEFITS OF WORKING AT BOOM

- Competitive salary with stock options
- Full healthcare coverage (health, dental, vision) including 50% coverage for dependents
- 15 days of Paid Time Off (PTO) per year + 3 sick days + all US federal holidays (11 in total) (note: we think unlimited PTO is BS and causes some employees to feel guilty when they take it)
- Company-issued laptop/MacBook
- Company-sponsored training & development
- Regular off-sites, retreats, and other company-sponsored events and travel opportunities

## About Boom

## Company Overview
- **One-liner**: Boom provides modern rental financial services, including tenant screening and rent reporting, to help property managers streamline operations and renters build credit.
- **Entity Type**: Private (Seed stage)
- **Headquarters**: Austin, Texas, United States
- **Founded**: 2020
- **Founders**: Rob Whiting (Co‑founder & CEO)

## Core Business
- **Primary industry**: Financial Services (Property Technology / Fintech)
- **Target customers**: B2B (property managers, owners/operators of multifamily, SFR, manufactured housing) and B2C (renters)
- **Mission**: “Make housing more flexible, affordable, and rewarding.”

## Products & Services
- **BoomReport**: An automated rent‑reporting solution that reports residents’ rent payments to Experian, Equifax, and TransUnion, helping renters build credit. Includes a mobile app (iOS & Android) with a free credit score and a revenue‑generation option for property managers.
- **BoomScreen**: A configurable tenant‑screening tool that offers income verification (by bank, payroll, or documents), county‑level criminal and eviction reports, multi‑faceted fraud detection, and customizable data services.
- **Boom Platform (B2B)**: A SaaS platform that integrates with major property management software (Buildium, Entrata, ManageAmerica, Quext, Rent Manager, Rentvine, ResMan, Yardi, AppFolio) and provides APIs/webhooks for secure data exchange.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: Total Funding of **$4.5M** (Seed round, announced May 2023)
- **Notable Investors**: Starting Line (lead), Intuit Prosperity Accelerator (non‑equity assistance), and other individual investors including Ezra Galston, Zach & Tom Petit, and Ben Savage.
- **Growth Signals**:
  - Headcount of **44 employees** (+50.9% year‑over‑year)
  - Operations in **10 countries** (US, Philippines, Vietnam, Ukraine, Israel, Georgia, Brazil, Slovakia, South Korea, Colombia)
  - Acquired **Alpaca** in July 2023
  - Annual revenue estimated at **$764,565** (LinkedIn data)
  - Active job postings: 12 (monthly trend +50%)

## Competitive Advantages
- **Integrated suite**: Offers both rent reporting and tenant screening on a single platform, creating a full lifecycle solution for property managers.
- **Deep PMS integrations**: Two‑way integrations with 10+ major property management systems, reducing friction for partners.
- **Configurable and scalable**: Modular SaaS products that can be used together or separately, with pricing discounts for bundled adoption.
- **Built in‑house**: End‑to‑end software development gives Boom control over quality, security, and feature velocity.
- **Security emphasis**: Encrypted credentials, regular penetration testing, and SOC‑like practices.

## Strategic Focus
- Drive on‑time payments, reduce fraud, and grow revenue across the renter lifecycle.
- Expand integrations with additional property management systems and enhance the renter app with full credit bureau reporting (Experian, Equifax, TransUnion).
- Grow the engineering and product teams to accelerate product development (open roles: AI Engineer, Forward Deployed Engineer, Founding Security Engineer, Software Engineering Manager, etc.).

## Why Work Here
- **Culture**: Values-driven organization emphasizing **Impact**, **Integrity**, **Grit**, and **Curiosity**.
- **Work environment**: HQ in Austin, TX, with a distributed team across 10 countries – likely remote‑friendly.
- **Growth**: High‑growth startup (+50% headcount YoY) with a clear mission and early‑stage product momentum.
- **Engineering**: Strong technical team (16 in technical roles), building modern SaaS from the ground up, with opportunities to own significant projects.
- **Perks**: Not explicitly listed, but the company offers a customer‑facing impact and a fast‑paced, results‑oriented culture.

## Sources
1. [boompay.app](https://www.boompay.app/)
2. [boompay.app/about-us](https://www.boompay.app/about-us)
3. [linkedin.com/company/boom-pay](https://www.linkedin.com/company/boom-pay)
4. [theorg.com/org/boompay-app](https://theorg.com/org/boompay-app)
5. [tracxn.com](https://tracxn.com/d/companies/boom-pay/__swdT7Vw6m1bGLI0NqQs3jK5JkuHSWXpw-6rgrpX8Ga0)

## Other roles at Boom

- [Talent Network - don't see the role you are looking for but you're interested in Boom? - apply here!](https://feeny.ai/job/talent-network-don-t-see-the-role-you-are-looking-for-but-you-re-interested-in-ts7jp2srqmmf) — Austin, TX
- [Associate Product Manager](https://feeny.ai/job/associate-product-manager-boom-austin-dwm662v41dsw) — Austin, TX
- [Senior Software Engineer](https://feeny.ai/job/senior-software-engineer-boom-austin-t10d2gh46ndq) — Austin, TX
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