---
title: 'GTM Enablement - Delivery Program Specialist at Parloa'
canonical: 'https://feeny.ai/job/gtm-enablement-delivery-program-specialist-parloa-remotely-in-the-s1agwfy84777'
type: 'job'
last_seen: '2026-09-15'
---

# GTM Enablement - Delivery Program Specialist at Parloa

- **Company:** Parloa
- **Location:** Remotely in the, United States
- **Compensation:** $80k–$108k
- **Posted:** 2026-09-09
- **Last confirmed live:** 2026-09-15
- **Apply:** https://job-boards.eu.greenhouse.io/parloa/jobs/4972381101

## Job description

## About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like IKEA and Booking.com already deploying Parloa at scale.

About the role:

As GTM Enablement - Delivery Program Specialist , you are the operational engine behind GTM Enablement's programs. GTM Enablement supports the full go-to-market org across onboarding, certification, product launches, partner enablement, and company kickoff. All of that runs on scheduling, cohort tracking, platform hygiene, and reporting.

This is a high-volume, high-coordination role with real visibility into how an enablement function runs, and a clear growth path into a program or specialist track as the team scales.

Areas of ownership:

- Coordinate scheduling, logistics, and communications for global enablement programs, including onboarding cohorts, bootcamps, and certifications.
- Maintain the global enablement calendar and ensure program owners have accurate timelines, materials, and attendee details.
- Support day-to-day administration across Parloa’s GTM Enablement tools, including Highspot, Gong, LMS, LinkedIn Sales Navigator, Salesforce, and Parloa Value Studio.
- Keep enablement platforms, content, permissions, rosters, attendance, and certification records accurate and up to date.
- Prepare recurring reports on program completion, attendance, usage, and adoption for GTM Enablement leadership.
- Triage incoming enablement requests, route them to the right owners, and help keep routine field requests moving.
- Support logistics for GKO and other large-scale enablement events, including attendee tracking, vendor coordination, materials, and run-of-show prep.

Who you are:

- 1 to 3 years in an operations, coordinator, program support, or administrative role. Enablement or sales experience is a plus, not a requirement
- Strong organizational instincts and genuine comfort managing many small moving pieces at once
- Confidence with calendar tools and spreadsheets, and a track record of picking up new SaaS platforms quickly
- Clear written communication and the ability to coordinate across US and European time zones
- Sound judgment about what to handle yourself and what to escalate

Our recruiting process:

Talent Acquisition → Hiring Manager → Case Study Panel  → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

Salary Includes OTE Salary Range $80,000—$108,000 USD

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

Parloa is an e-verify employer in the USA. [Please click here to learn more](https://www.e-verify.gov/about-e-verify/what-is-e-verify).

- We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

## About Parloa

## Company Overview
- **One-liner**: An AI Agent Management Platform that helps enterprises automate and orchestrate customer service interactions to drive loyalty and revenue.
- **Entity Type**: Private (Series D‑II)
- **Headquarters**: Berlin, Germany (with offices in New York and Munich)
- **Founded**: 2018
- **Founders**: Malte Kosub & Stefan Ostwald

## Core Business
- Primary industry/industries: Enterprise AI, Customer Service / Contact Center Automation
- Target customers: B2B, enterprise (sectors include insurance, travel, retail, financial services, utilities, healthcare, media, IT)
- Mission or purpose statement: “Transform every interaction into a seamless, personalized, preemptive experience that deepens over time.”

## Products & Services
- **AI Agent Management Platform**: A unified SaaS platform that orchestrates the full lifecycle of AI agents – design, test, scale, optimize – for high‑volume, high‑stakes customer conversations. Capabilities include real‑time translation (97% accuracy), workload reduction (up to 90% at switchboard), NPS increases (179%), and staff phone time reduction (60%). Supports use cases like scheduling, refunds, and recommendations.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total raised USD $562.16M (latest funding round: Series D‑II)
- **Notable Investors/Partners**: General Catalyst, Durable Capital, Altimeter, EQT Ventures, Mosaic Ventures, G Squared, Senovo, Newion, H14, SAP. Angel investors include former Stripe, Databricks, Microsoft, Celonis, Datadog, Personio executives, and German football legends Mario Götze & Bastian Schweinsteiger.
- **Growth Signals**: 400+ employees, 48 nationalities, 3 offices (Berlin, Munich, New York). Serves global brands such as Allianz, Booking.com, IKEA, and BarmeniaGothaer. Described as “one of the fastest‑growing AI companies in the world.”

## Competitive Advantages
- Enterprise‑grade compliance and security: ISO 27001:2022, ISO 17442:2020, SOC 2 Type 1 & 2, PCI DSS, HIPAA, DORA.
- Deep voice expertise and high accuracy in real‑time translation (97%).
- Full lifecycle orchestration (design → test → scale → optimize) in one unified platform.
- Proven ROI metrics (90% workload reduction, 179% NPS lift) anchored by real customer case studies.

## Strategic Focus
- Deepening customer loyalty through preemptive, personalized AI‑driven interactions.
- Expanding global footprint (especially US market with New York office and remote roles).
- Building strong partner ecosystem (e.g., SAP integration, partner success teams).

## Why Work Here
- Culture of inclusion: Employee Resource Groups (Women of Parloa, Pride @ Parloa, Foodies, Pets) encourage authentic self‑expression.
- Benefits include USD $1,500 training budget, mental health offering, gym offerings, health insurance, mobility & flexibility.
- Global hybrid/remote flexibility: offices in Berlin, Munich, New York, London, plus remote roles in Germany, UK, and USA.
- Career development focus: “Experience Matters” and “Shape the Future of AI” are core value themes.
- Engineering culture: Tackle real‑world challenges at scale with agentic AI, working with customers like Allianz and Booking.com.

## Sources
1. [parloa.com](https://www.parloa.com/)
2. [parloa.com/about-us](https://www.parloa.com/about-us/)
3. [parloa.com/careers](https://www.parloa.com/careers/)
4. [cbinsights.com](https://www.cbinsights.com/company/parloa)
5. [job-boards.greenhouse.io](http://job-boards.eu.greenhouse.io/parloa)

## Other roles at Parloa

- [Staff/Principal Product Manager](https://feeny.ai/job/staff-principal-product-manager-parloa-berlin-keedf2pedebb) — Berlin, Germany
- [Regional Readiness Manager (f/m/d)](https://feeny.ai/job/regional-readiness-manager-f-m-d-parloa-london-bx1yx61r1wxx) — London, United Kingdom
- [EMEA Senior Product Marketing Manager](https://feeny.ai/job/emea-senior-product-marketing-manager-parloa-berlin-a6rcm5yb7sqs) — Berlin, Germany / London, United Kingdom / Munich, Germany / Remotely in, Germany
- [Manager, Agent Architecture](https://feeny.ai/job/manager-agent-architecture-parloa-berlin-zadpgrjvn8na) — Berlin, Germany / London, United Kingdom / Munich, Germany / Remotely in, Germany / Remotely in the, United Kingdom
- [Manager, Forward Deployed Engineering](https://feeny.ai/job/manager-forward-deployed-engineering-parloa-berlin-t2jqc4jz4pmm) — Berlin, Germany / London, United Kingdom / Munich, Germany / Remotely in, Germany / Remotely in the, United Kingdom
- [Senior Forward Deployed Engineer (France)](https://feeny.ai/job/senior-forward-deployed-engineer-france-parloa-paris-pcjsgnn66gdn) — Paris, France
- [Partner Sales Manager - Technology](https://feeny.ai/job/partner-sales-manager-technology-parloa-new-york-6e2tp231r3d4) — New York, NY
- [Senior Enterprise Engagement Manager - CEE](https://feeny.ai/job/senior-enterprise-engagement-manager-cee-parloa-berlin-v06m41s9xyz9) — Berlin, Germany / Munich, Germany / Remotely in, Germany
- [Junior Accountant, Accounts Payable](https://feeny.ai/job/junior-accountant-accounts-payable-parloa-berlin-r2dkytf01fbw) — Berlin, Germany
- [Senior Frontend Platform Engineer](https://feeny.ai/job/senior-frontend-platform-engineer-parloa-berlin-zfc8jvnwax2s) — Berlin, Germany