---
title: 'GTM Engineer at Cresta'
canonical: 'https://feeny.ai/job/gtm-engineer-cresta-united-states-77hn0mh3rdne'
type: 'job'
last_seen: '2026-09-08'
---

# GTM Engineer at Cresta

- **Company:** Cresta
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-02-17
- **Last confirmed live:** 2026-09-08
- **Apply:** https://job-boards.greenhouse.io/cresta/jobs/5123589008

## Job description

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, [Ping Wu](https://www.linkedin.com/in/pingwu/), founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.

GTM Engineer Cresta’s mission is to help companies turn conversations into their competitive advantage. We build AI that helps the world’s largest enterprises unlock revenue, efficiency, and insight from every customer interaction.

We are hiring a GTM Engineer to rebuild how go to market works. This role is about eliminating manual work, helping our teams focus on the right accounts, and building systems that make winning easier. You will work directly with our CEO, CRO, CMO, and Rev Ops leadership to design and deploy an AI native operating system for our revenue engine.

Location: Remote / Hybrid - Targeting SF or NYC, may consider additional locations across the US.

## What you will do

Help GTM teams prioritize the right accounts

- Use AI and data to help SDR, marketing, and sales focus on the highest value accounts
- Surface hard to find intelligence, such as contact center scale, BPO footprint, and tech stack
- Continuously enrich and reprioritize accounts as signals change

Eliminate manual work

- Replace manual research, opportunity prep, and CRM entry with automation and AI
- Build systems that tell sellers what to focus on each day and what actions move deals forward
- Auto-generate account plans, stakeholder maps, and discovery prep inside seller workflows

Automate deal execution

- Automate quoting, approvals, and document generation using AI agents
- Streamline order forms, security reviews, and deal documents
- Create real-time deal signals and next steps for every opportunity

Own and optimize the GTM system

- Write custom code and use AI coding tools to connect and extend our GTM stack
- Integrate and maximize Salesforce, Gong, Clay, Centralize, Slack, Glean, Coda and more
- Build systems that work natively inside our workflows
- Rethink segmentation, territories, and coverage using data and AI
- Take true ownership of sales effectiveness and revenue growth
- Opportunity to earn commission based on measurable impact

## What we are looking for

- Engineer who can bridge deep technical ability with real GTM understanding
- Entrepreneur mindset with strong ownership and bias to build
- Strong understanding of enterprise GTM and sales workflows
- Comfortable writing code, using APIs, automation, data systems, and AI tools
- Deep familiarity with modern sales tech stacks
- High ownership, speed, and focus on real revenue outcomes

Perks & Benefits:

We offer a comprehensive and people-first benefits package to support you at work and in life:

- Comprehensive medical, dental, and vision coverage with plans to fit you and your family
- Flexible PTO to take the time you need, when you need it
- Paid parental leave for all new parents welcoming a new child
- Retirement savings plan to help you plan for the future
- Remote work setup budget to help you create a productive home office
- Monthly wellness and communication stipend to keep you connected and balanced
- In-office meal program and commuter benefits provided for onsite employees

## Compensation at Cresta

Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.

The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.

Salary Range: $150,000 - $230,000 + Offers Equity

Range varies based on location and experience.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.  If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai

## About Cresta

## Company Overview
- **One-liner**: Cresta is the generative AI platform for customer experience, unifying human and AI agents to drive measurable business outcomes for the world's largest enterprises.
- **Entity Type**: Private (Series D, $125M raised in 2024)
- **Headquarters**: Sunnyvale, California, USA (with additional offices in San Francisco, New York, Toronto, London, Berlin, Bucharest, Cluj-Napoca, Tokyo, Taipei, Melbourne)
- **Founded**: 2017
- **Founders**: Zayd Enam, Sebastian Thrun, Tim Shi

## Core Business
- **Primary industry**: Generative AI for Customer Experience (CX) / Contact Center AI
- **Target customers**: Enterprise (Fortune 500), B2B; verticals include customer service, sales, collections
- **Mission or purpose statement**: "Turn every conversation into a competitive advantage" by combining the best of human intelligence and AI.

## Products & Services
- **Cresta AI Agent**: Autonomous voice and digital agent that resolves customer conversations end-to-end (SaaS/AI agent).
- **Cresta Agent Assist**: Real-time AI guidance, suggestions, and knowledge for human agents during live conversations (SaaS).
- **Cresta Conversation Intelligence**: AI that analyzes 100% of conversations to surface insights, behaviors, and revenue opportunities (SaaS).
- **Cresta Knowledge Agent**: Proactive, real-time answers from enterprise knowledge bases delivered to agents (SaaS).
- **Cresta Quality Management**: Automated QA across 100% of contact center conversations (SaaS).

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding raised $270M+ (as of 2026)
- **Notable Investors**: Sequoia, Greylock, a16z, Tiger Global, World Innovation Lab (WiL)
- **Growth Signals**: 
  - 600+ employees across 10+ global hubs
  - Expanded into APAC and EMEA markets in 2025
  - Partnerships with TELUS Digital (June 2026) and New York Mets (June 2026)
  - Launched Conductor (AI agent development tool) in June 2026
  - Reported 20% higher revenue and 30pt NPS improvement for customers

## Competitive Advantages
- **Real-time transformer-based models** deployed at scale since 2018 (Intuit was first customer)
- **Patented conversational AI technology** (multiple patents secured)
- **Unified platform** that combines AI agents, human agent assist, and conversation intelligence
- **Human-centric AI approach** differentiating from pure automation players
- **Fortune 500 trust** and deep enterprise integrations

## Strategic Focus
- **Accelerate adoption of human-centric agentic AI** across global enterprises
- **Expand globally** with new hubs in APAC and EMEA
- **Continue product innovation** (e.g., Conductor for AI agent development, voice AI enhancements)
- **Deepen partnerships** with system integrators and telcos

## Why Work Here
- **Mission-driven culture**: "Mission is the boss" – decisions align with company goals, not hierarchy
- **Flexible work**: Hybrid model with many fully remote roles; offices in major cities worldwide
- **Global team**: 10+ hubs across North America, Europe, Asia, and Australia
- **Perks & benefits**: Multiple medical/dental/vision plans, inclusive parental leave, generous time-off policy, workspace support, learning opportunities (hackathons, guest speakers)
- **Growth mindset**: Autonomy, high-impact roles, and continuous learning encouraged
- **Engineering culture**: Strong emphasis on AI/ML, real-time systems, and building at scale

## Sources
1. [Cresta Careers Page](https://cresta.com/careers)
2. [Cresta About Page](https://cresta.com/about-us)
3. [Cresta Official Website](https://cresta.com/)
4. [Cresta Greenhouse Jobs](http://job-boards.greenhouse.io/cresta)

## Other roles at Cresta

- [GTM Strategy & Operations Manager, EMEA](https://feeny.ai/job/gtm-strategy-operations-manager-emea-cresta-united-kingdom-kh6bwr8q9m2w) — United Kingdom
- [Sales Development Manager - West](https://feeny.ai/job/sales-development-manager-west-cresta-san-francisco-6nqhnp5jjqze) — San Francisco, CA
- [Sales Development Manager - East](https://feeny.ai/job/sales-development-manager-east-cresta-new-york-yezhdnz6q0cw) — New York, NY
- [Manager of Enterprise AI Success.](https://feeny.ai/job/manager-of-enterprise-ai-success-cresta-united-states-p8sdem3j2rcw) — United States
- [Growth Marketing Manager](https://feeny.ai/job/growth-marketing-manager-cresta-united-states-d9tfe2sqmxx6) — United States
- [Special Projects, AI Agents Team](https://feeny.ai/job/special-projects-ai-agents-team-cresta-united-states-0n7e6sag3de7) — United States
- [Engagement Manager (Professional Services Sales)](https://feeny.ai/job/engagement-manager-professional-services-sales-cresta-united-states-5sqe3j0kc9vy) — United States
- [Deal Strategy & Operations Manager](https://feeny.ai/job/deal-strategy-operations-manager-cresta-india-8nta6g90h3sf) — India
- [Deal Strategy & Operations Manager](https://feeny.ai/job/deal-strategy-operations-manager-cresta-united-states-2p4dwx4cwyxn) — United States
- [Solutions Engineer, AI Agent](https://feeny.ai/job/solutions-engineer-ai-agent-cresta-united-states-kj155ndjedek) — United States