---
title: 'GTM Engineer - Growth at Gorgias'
canonical: 'https://feeny.ai/job/gtm-engineer-growth-gorgias-toronto-hjtbyh5f8wj2'
type: 'job'
last_seen: '2026-10-27'
---

# GTM Engineer - Growth at Gorgias

- **Company:** Gorgias
- **Location:** Toronto, Canada
- **Employment:** full-time
- **Posted:** 2026-10-23
- **Last confirmed live:** 2026-10-27
- **Apply:** https://jobs.ashbyhq.com/gorgias/0edd3bec-7b07-4f45-8eb0-7eb6626b5dd8

## Job description

We believe conversations will become the #1 way to shop. At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift. Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before. To win, we focus relentlessly on:

- Quality: conversations that feel authentic and on-brand.
- Experience: effortless shopping from chat to checkout.
- Re-engagement: personal, 1-1 dialogue instead of noisy marketing.

The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood. Join us to make Conversational Commerce real.

## About the Team

GTM Engineers builds the AI product layer for Gorgias's go-to-market teams: AI agents, internal cockpits, and the automations underneath them, all running on one shared context layer (Cortex). We work across Sales, Marketing, Customer Success, and Partnerships. We build and maintain the agents, the business teams own the outputs, and humans review exceptions.

## About the Role

You'll own the AI agents that run Gorgias's GTM workflows, taking them from manual process to reviewed agent. The goal is to optimize as much GTM work as possible without losing quality. A strong fit ships working agents quickly, debugs a broken workflow in Cargo, HubSpot, or another GTM tool without waiting for help, and cares whether the business actually uses what gets built.

## What You'll Do

- Navigate between our context layer, our app and service repositories, MCPs, and our automation tools to build and improve end-to-end GTM workflows.
- Build custom agents and reusable agent skills on our agent stack (Cortex) , and on custom builds when the stack can't do the job.
- Build and maintain agents for lead and account work: outbound reply handling, audience and call-list building, enrichment, event follow-up, and referral routing.
- Map the Sales and Marketing workflow backlog, decide Agent vs. Automation vs. Manual for each workflow, and deliver the chosen option with a reviewable output for the business owner.
- Improve live agents: tune prompts and skills, read conversation and performance data, fix regressions, and document edge cases.
- Debug broken workflows fast across Cargo, HubSpot, [Customer.io](http://Customer.io), and other GTM tools, and fix the root cause.
- Connect agents to our systems through APIs and workflows (n8n, Clay, custom code), with credentials managed centrally rather than on personal accounts.
- Help Sales (BDRs and AEs) and CS adopt agents: learn their daily work, design flows with them, and train them to supervise outputs.
- Work with the other GTM Engineers (cockpit, data, systems) so agents run on clean CRM data.

## Who You Are

- You need to be passionate about AI. Claude Code, Conductor, or another AI coding harness is where you spend most of your time building—not something you only experiment with occasionally.
- 3+ years in a technical GTM, RevOps, or growth engineering role, with production automations you can point to.
- Hands-on with LLM applications: prompt design, tool or function calling, and reviewing output quality. Experience building custom agents is a plus.
- Familiarity with a modern data stack (BigQuery, dbt, Segment, Airbyte, Hightouch) is a plus.
- Solid SQL and Python or JavaScript, and comfortable working with REST APIs.
- Working knowledge on outbound or engagement tool (Cargo, Dust, Apollo, Lemlist, Instantly, [Customer.io](http://Customer.io), or similar).
- Experience with n8n, Clay, or a similar automation tool is a plus.
- Good business judgment: you know when an agent should draft and when it should act.
- Ownership: you take a workflow from idea to live agent and flag breakages early.
- Fluent English. French is a plus for the Paris team.

## Perks & Benefits

- 🏖️ 5-week vacation plus 2 weeks RTT (We follow each country's appropriate PTO Laws)
- 🤕 Paid sick leave
- 🧸 Paid parental leave (16 weeks)
- 💻 MacBook Pro
- 🍽️ Personal credit card to buy lunches (we use [Swile](https://www.swile.co/en-FR))
- 🏥 We provide private health insurance (we use GAN)
- 💆🏻‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)
- 📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.
- 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones. The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions. We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better.

AI use in Recruiting at Gorgias By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our [Applicant Privacy Policy](https://www.gorgias.com/legal/applicant-privacy-policy).

Diversity & Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making. If you need accommodations during the application or interview process, please contact us at accommodation@gorgias.com.

## About Gorgias

## Company Overview
- **One-liner**: Gorgias provides an AI-powered customer service platform specifically designed for ecommerce brands, unifying support channels and automating interactions to drive revenue.
- **Entity Type**: Private (Series C)
- **Headquarters**: Paris, France (with hubs in San Francisco, New York, Toronto, and Belgrade)
- **Founded**: 2015
- **Founders**: Alex Plugaru and Romain Lapeyre

## Core Business
- **Primary Industry**: Ecommerce Customer Service Software (Conversational AI/Helpdesk)
- **Target Customers**: B2B, primarily mid-market and enterprise ecommerce brands (Shopify merchants). They power over 16,400 merchants globally.
- **Mission**: Empower ecommerce brands to grow through AI-powered customer experience.

## Products & Services
- **Gorgias AI Agent + Helpdesk**: An omnichannel platform that unifies email, chat, SMS, WhatsApp, Instagram, and Facebook into a single inbox. The AI is pre-trained on ecommerce data and Shopify store information to automate up to 60% of support tickets (tier 1). It allows agents to perform actions like canceling orders, issuing discounts, or upselling directly within the conversation. It includes built-in analytics for revenue attribution.
- **Gorgias Integrations**: Deep, native integration with Shopify, plus connections to over 300 other tools including Klaviyo, Recharge, Yotpo, and others.

## Market Standing
- **Valuation/Funding**: Total funding of **$100M** (latest round was a $30M Series C in 2021).
- **Key Metric**: The company serves **16,400+ merchants** and claims to be the #1 rated helpdesk for ecommerce brands.
- **Notable Investors/Partners**: The company is a direct **OpenAI Partner** and is **Shopify-invested**.
- **Growth Signals**: The company has grown to **400+ team members** across global hubs. They serve renowned brands like **Steve Madden, Glossier, and BruMate**. They are a certified **B Corporation**.

## Competitive Advantages
- **Ecommerce-Native AI**: The AI is pre-trained on over 1 billion ecommerce conversations, giving it a deep understanding of Shopify data, customer intent, and common ecommerce scenarios from day one.
- **Deepest Integrations**: As a Shopify-invested company, their integration is native and does not require data syncing, providing full store context in every ticket.
- **Unified Platform**: Unlike competitors that bolt third-party AI onto a generic helpdesk, Gorgias’s AI and helpdesk are built as one system, allowing seamless context sharing between automation and human agents.
- **Revenue Focus**: The platform is designed to drive sales and measure the revenue generated by support interactions, not just resolve issues.

## Strategic Focus
- **AI-Powered Growth**: Continuing to leverage their OpenAI partnership to refine their AI agent for product recommendations, order management, and brand voice.
- **Deepening the Shopify Ecosystem**: Building features specifically for how Shopify brands operate, ensuring continuous innovation and platform stability, especially during peak seasons.
- **Expanding Revenue Attribution**: Helping brands see exactly how much revenue their support team generates.

## Why Work Here
- **Culture**: Values include "Always Put Our Customers First," "Be Honest, Direct, and Kind," "Strive for Excellence," and "Win as a Team." They emphasize transparency, with a transparent compensation calculator and clear career tracks.
- **Growth**: They offer a dedicated Learning & Development stipend, an "AI Academy" to teach the latest AI tech, and quarterly performance reviews focused on growth.
- **Work Policy**: Hybrid model with "awesome offices where we gather 2x per week." Hubs in Paris, San Francisco, New York, Toronto, and Belgrade.
- **Perks**: Market-leading base salaries, stock option plan for every role, pension matching, 5 vacation weeks, 12 remote days, parental leave top-up, sabbatical program after 4 years, monthly lunch stipend, and annual wellness stipend. Global department offsites every 12 months and a global company retreat every 18 months.

## Sources
1. [gorgias.com](https://www.gorgias.com/careers)
2. [gorgias.com](https://www.gorgias.com/)
3. [gorgias.com](https://www.gorgias.com/about-us)
4. [linkedin.com](https://www.linkedin.com/company/gorgias)
5. [pitchbook.com](https://pitchbook.com/profiles/company/113502-07)

## Other roles at Gorgias

- [Head of Technical Solutions](https://feeny.ai/job/head-of-technical-solutions-gorgias-toronto-d3f0g14e7070) — Toronto, Canada
- [GTM Engineer - Growth](https://feeny.ai/job/gtm-engineer-growth-gorgias-belgrade-c9nrxsghxwx1) — Belgrade, Serbia
- [GTM Engineer - Growth](https://feeny.ai/job/gtm-engineer-growth-gorgias-paris-f9sq9dgh00nx) — Paris, France
- [Account Executive, Expansion - L1](https://feeny.ai/job/account-executive-expansion-l1-gorgias-toronto-8s6bv8338f30) — Toronto, Canada
- [Enterprise AI Solutions Manager](https://feeny.ai/job/enterprise-ai-solutions-manager-gorgias-toronto-6gax3qyn8jcb) — Toronto, Canada
- [Enterprise AI Solutions Manager - Named Accounts](https://feeny.ai/job/enterprise-ai-solutions-manager-named-accounts-gorgias-toronto-1gk3sf17qp9b) — Toronto, Canada
- [Senior RevOps Analyst](https://feeny.ai/job/senior-revops-analyst-gorgias-belgrade-dmevktmmzdb1) — Belgrade, Serbia
- [AI Deployment Manager, Enterprise](https://feeny.ai/job/ai-deployment-manager-enterprise-gorgias-paris-xstyqrppmmpc) — Paris, France
- [Senior FullStack Engineer](https://feeny.ai/job/senior-fullstack-engineer-gorgias-belgrade-bdsk7s2kcwgr) — Belgrade, Serbia
- [Account Executive, Expansion](https://feeny.ai/job/account-executive-expansion-gorgias-belgrade-a6hb5kfe6wdx) — Belgrade, Serbia