---
title: 'GTM Operations Manager, Enablement at Scribe'
canonical: 'https://feeny.ai/job/gtm-operations-manager-enablement-scribe-united-states-m9grn497w8d9'
type: 'job'
last_seen: '2026-10-14'
---

# GTM Operations Manager, Enablement at Scribe

- **Company:** Scribe
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-07
- **Last confirmed live:** 2026-10-14
- **Apply:** https://jobs.ashbyhq.com/scribe/6d5d031b-3bfb-4ac5-9d95-bab840427724

## Job description

Hiring Manager – [Ryan Hinkley](https://www.linkedin.com/in/ryan-hinkley-461a0964/), Director of Revenue Operations

## About Scribe

[Scribe](https://scribe.com) is where exceptional people come to do the best work of their careers. More than 94% of the Fortune 500 use Scribe to own their specialized intelligence: the unique way their teams work, decide, and get things done. Our Specialized Intelligence platform automatically captures how work happens and turns it into a living asset for people and AI agents. We're growing fast. Since our founding in 2019, we've reached 7 million users across 600,000 businesses. Based in San Francisco, we're a LinkedIn Top Startup, valued at over $1B, and backed by leading investors. Join us in our mission to transform how people work.

## About the role

You're joining Scribe as the first owner of how every AE, BDR, CSM, and SE actually does their job day-to-day. Right now that experience differs depending on who ramped you and which pod you landed in, and the gap gets absorbed by managers who are already stretched thin. You'll map the real workflow role-by-role, redesign it where it's broken, build the layer that lets managers inspect it, and run the onboarding that gets new hires into it fast.

## What you'll do

- Map the complete day-in-the-life workflow for every GTM role — AE, BDR, CSM, SE, and their managers — so reps know what to do without hunting for it
- Design the task, queue, and report experience that makes that workflow real and consistent across every pod
- Build the manager inspection layer so leaders can check adoption on a defined cadence instead of asking around
- Run new-hire onboarding cohorts end to end, from logins and systems training to first workflows and ramp milestones
- Own change adoption when pricing, packaging, process, or tooling shifts, making sure the field actually adopts it, not just hears about it
- Re-architect broken workflows and specify the fix precisely enough for GTM Systems to build against
- Run the front line of user support and the case queue, using Scribe Capture and Optimize to find where reps actually get stuck

## What we're looking for

- You've operated as a stakeholder or program owner through at least one CRM or systems implementation at a B2B SaaS company
- You look at a broken workflow and call it wrong, then design and spec the fix instead of documenting the mess as-is
- You understand Salesforce and adjacent GTM systems well enough to brief a systems team precisely, without needing to build the platform yourself
- You've run onboarding or training cohorts end to end, pulling in contributors you don't manage into one coherent experience
- You're comfortable running training sessions and office hours in front of large groups of field reps
- You use AI-native tools daily, not just experimented with them, and treat dogfooding your own product as part of the job

## Nice to have

- Experience owning onboarding or enablement programs across both Sales and Customer Success
- Familiarity with Salesforce administration, sales engagement platforms, or LMS/enablement tooling
- Background in B2B SaaS, ideally PLG or hybrid GTM motion

This role is not for you if

- You want to own product enablement — how Scribe works, demo skills, competitive positioning — that lives with Product Marketing
- You have not worked with stakeholders across an entire GTM team
- You want to own sales-skill coaching like pitch, cold calling, or objection handling — that's the CRO's enablement hire
- You need well-defined process handed to you — this role is building the process from scratch

## Why you'll love working here

- The reach of a unicorn, the headcount of a startup. We went from $1M to $100M ARR in under four years, with fewer than 200 people. That means more pie than people: scope grows with your impact. Customers like T-Mobile, LinkedIn, HubSpot, New York Life and Northern Trust run on Scribe, so what you own reaches some of the biggest names in business.
- Hard problems, real impact. Capturing how work actually gets done, at scale, is the foundation AI needs, and it's hard to get right. You'll build the layer other products and agents run on, in a category we're still defining.
- Smart is the floor. Kind is the bar. Low ego, high standards. We compete as a collective and love to see each other win, and One Team, One Dream is one of the most shouted-out values in #values.

## Compensation & location

Remote US or hybrid based out of our San Francisco HQ. We work from our SOMA office 3 days per week.

All full-time employees receive equity in Scribe. Final offers depend on experience and scope.

## Benefits

- Healthcare Coverage – Comprehensive health, dental, and vision plans, including two $0/month medical plan options for employees
- Equity – Ownership in what we're building
- 401(k) Plan – through Vestwell
- Flex Benefit – $500/year for home office equipment, productivity tools, learning & development or fitness/wellness
- Commuter Benefits – $100/month for SF based employees
- PTO – Flexible paid time off and company holidays
- Parental Leave – Paid leave to support growing families
- Wellness & Family Support – Free Talkspace membership, One Medical access (location-dependent), and Kindbody discounts for family planning

At Scribe, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. Scribe is proud to be an Equal Opportunity Employer.

## About Scribe

## Company Overview
- **One-liner**: Scribe is an AI-powered platform that automatically captures, documents, and shares workflows, providing the missing context for teams and AI agents to operate efficiently.
- **Entity Type**: Private (Series B)
- **Headquarters**: San Francisco, California, USA (with employees across 3 continents)
- **Founded**: 2020
- **Founders**: Jennifer Smith (CEO) and Aaron Podolny

## Core Business
- Primary industry: Workflow documentation, AI-powered process intelligence, and enterprise knowledge management
- Target customers: B2B, serving both SMBs and large enterprises (94% of the Fortune 500 are customers)
- Mission: "To unleash and uplevel the world's know-how" — making it automatic for the "go-to person" on every team to share how they get things done

## Products & Services
- **Scribe Platform**: An AI-powered tool that automatically captures step-by-step workflows as users work, transforming institutional knowledge into documentation, guides, and context that both human teams and AI agents can read.
- **Scribe AI**: A suite of AI features that analyzes workflows to surface bottlenecks, redundancies, and time drains; provides data-backed recommendations for automation; and gives AI tools (like agents and copilots) the workflow context they need to perform 71% better.
- **Workflow Intelligence**: A product that helps enterprises build their AI roadmap in days by identifying exactly where AI and automation will have the biggest impact and proving ROI.

## Market Standing
- **Valuation**: $1.3 billion (as of early 2026, per Fortune reporting)
- **Key Metric**: Total funding raised of $130M; YoY revenue growth of 300%
- **Notable Investors/Partners**: Not explicitly named in search results, but the company is backed by prominent venture capital firms (early backers mentioned on the about page)
- **Growth Signals**:
  - 6 million+ users and hundreds of thousands of organizations
  - 94% of the Fortune 500 are customers
  - 100+ employees across 3 continents
  - 35 hours saved per person per month for Pro Team & Enterprise customers
  - 98% of customers say they make fewer mistakes
  - 95% of leaders say Scribe enables them to do more with less
  - 12x faster documentation creation

## Competitive Advantages
- **Network effects**: Every workflow captured enriches the platform's AI models, making recommendations smarter for all users
- **Enterprise-grade security**: Meets SOC 2 Type II, HIPAA, CCPA, GDPR, FERPA, and other compliance standards, with automatic redaction of sensitive data
- **AI-native architecture**: Purpose-built to provide context to both human teams and AI agents, solving the "context gap" that limits AI agent adoption in enterprises
- **Zero-friction capture**: Documentation happens automatically as users work — no manual steps, no interrupting workflow
- **High switching costs**: Becomes the "single source of truth" for all organizational processes, deeply embedded in daily operations

## Strategic Focus
- **AI transformation**: Helping enterprises build their AI roadmap in days by measuring exactly where AI and automation will have the biggest impact
- **Context for AI agents**: Positioned as the platform that gives AI tools the workflow context they've been missing — a critical enabler for enterprise AI agent adoption
- **Scaling the best ways of working**: Ensuring best practices are followed consistently across teams and tools
- **International expansion**: Already operating across 3 continents, with continued hiring globally

## Why Work Here
- **Culture and values**: Strong emphasis on six core values that drive decisions daily: Accelerate Impact, Rapid Learning Machine, Raise the Bar, Clear is Kind, Make Our Users Heroes, One Team One Dream. These aren't "corporate buzzwords" — they are used regularly in meetings and decision-making.
- **High agency, low ego**: Described as a place with no micromanagement, no ego — just "thoughtful, humble, incredibly driven teammates."
- **Recruiting as a strategic advantage**: Talent is treated as foundational, not transactional. Hiring managers partner deeply with recruiting from day one. The bar is high but never lowered, even as headcount doubles.
- **Rapid growth trajectory**: 300% YoY revenue growth and a $1.3B valuation mean employees are building at scale with significant resources and impact.
- **Remote/hybrid policy**: Not explicitly stated, but the company has employees across 3 continents, suggesting a distributed or hybrid model.
- **Mission-driven work**: Employees are united by a mission to "uplevel how people do work" and make every team member more effective.

## Sources
1. [scribe.com](https://scribe.com/) — Main product site with customer stats and value proposition
2. [scribe.com/about](https://scribe.com/about/) — Company mission, history, and values
3. [scribe.com/careers](https://scribe.com/careers) — Careers page with culture, values, and growth metrics
4. [scribe.com/library/what-its-like-to-recruit-at-scribe](https://scribe.com/library/what-its-like-to-recruit-at-scribe) — Internal recruiting blog post detailing culture and hiring philosophy
5. [fortune.com](https://fortune.com/2026/scribe-1.3-billion-valuation-ai-workflow/) — Fortune article: "Scribe hits $1.3B valuation as it moves to show where AI will actually pay off"

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