---
title: 'GTM Operations Manager at Phonely'
canonical: 'https://feeny.ai/job/gtm-operations-manager-phonely-san-francisco-re2krk9fy2zr'
type: 'job'
last_seen: '2026-09-10'
---

# GTM Operations Manager at Phonely

- **Company:** Phonely
- **Location:** San Francisco, CA
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-07-07
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/phonely/7307bc8c-2ddc-4dbd-9cca-f4076caf46e6

## Job description

At some point in the future, every business will answer their phone with voice AI. We are building the platform that makes it possible.

Phonely builds conversational voice AI agents for high volume phone workflows. Our customers use us to qualify leads, book appointments, route calls, and resolve real customer conversations in production. We are growing fast and just getting started, which means our GTM engine is being built in real time, and we need someone to own the systems and data that make it run.

## About the Role

This is the seat that sits between RevOps and Strategy & Ops. You'll own the systems and data behind our go-to-market motion, and you'll stay flexible enough to pick up whatever the business needs next. Some weeks you're deep in HubSpot workflows. Other weeks you're running an analysis for leadership or untangling a process gap nobody else has claimed. It's not a fixed lane, and it's not a traditional RevOps role.

You'll report directly to the Chief of Staff and have real visibility into how the whole GTM engine is built. This is a role for someone hungry and looking to grow fast, who wants a front-row seat to the decisions that actually move the company. You'll get real ownership and real exposure to impactful, cross-functional work from day one, ideally paired with a foundation in structured problem-solving (think consulting rigor) and a real appetite for startup speed and ambiguity. This role is in office 5 days a week in San Francisco.

## What You'll Do

- Support the forecasting cadence, pipeline reviews, and revenue reporting leadership relies on
- Run ad hoc analyses (win/loss trends, funnel bottlenecks, campaign ROI) that shape leadership decisions
- Own HubSpot end-to-end: pipeline stages, deal properties, lead routing, and workflow automation
- Build and maintain reporting and dashboards for pipeline, forecasting, and funnel conversion across our SMB and Enterprise motions
- Design and document GTM processes as the team scales: lead qualification, SDR/AE handoffs, deal desk basics
- Take on undefined, high-priority work as it lands, and project-manage the cross-functional initiatives that don't have an obvious owner yet
- Drive UTM and attribution discipline across marketing campaigns, closing tracking gaps hand-in-hand with marketing
- Partner across Sales, Marketing, Customer Success, and Finance to keep systems and processes aligned as we grow
- Evaluate and implement GTM tool integrations (contract systems, marketing platforms) and wire up webhook-style automation where it makes sense
- Onboard new GTM hires into our systems and processes
- Pick up anything else the GTM engine needs, whether or not it fits neatly into a job description

## What You'll Bring

- 2-3+ years of experience, ideally a mix of consulting (structured problem-solving, client rigor) and startup (comfort with ambiguity and speed)
- Hands-on HubSpot experience, admin-level familiarity with workflows, properties, and reporting strongly preferred
- Strong Excel and Sheets skills; SQL is a plus
- High attention to detail, because this role touches the data leadership uses to make decisions
- Low ego about scope: equally happy building a dashboard or cleaning up a spreadsheet

## Why Join Phonely

We are a team of ex-athletes, founders, and builders with low egos and high standards. We take the work seriously without taking ourselves too seriously. On-site in San Francisco five days a week, meals covered, offsites in cool places (Rocky Mountains, Costa Rica, Indonesia), and meaningful equity in a company that is growing fast. You will work directly with the Chief of Staff and the founders and have real ownership over how our GTM engine gets built.

Interview Process

1. 15-minute intro call to evaluate fit
2. Deep dive on your experience with the Chief of Staff
3. Case study: a real RevOps/analysis exercise
4. Final conversation with leadership

## About Phonely

## Company Overview
- **One-liner**: Phonely provides lifelike AI voice agents that answer business phone calls, manage chats and SMS, and automate customer interactions across channels.
- **Entity Type**: Private (Series A)
- **Headquarters**: San Jose, California, United States
- **Founded**: 2023
- **Founders**: Not publicly listed (CEO: William Bodewes)

## Core Business
- **Industry**: Voice AI / Customer Communication Automation
- **Target Customers**: B2B – SMBs to Fortune 500 enterprises; verticals include healthcare, home services, legal, insurance, real estate, e‑commerce, and contact centers.
- **Mission**: *“Building technology that lets businesses provide better support to their customers, lets doctors see more patients, and lets the rest of us never get put on hold again.”* [phonely.ai/about](https://www.phonely.ai/about)

## Products & Services
- **Phonely AI Receptionist**: Natural, human‑like voice agent that handles inbound calls – appointment scheduling, lead qualification, routing, payments, follow‑up, and outbound outreach. Supports 100+ languages and voice cloning. [phonely.ai](https://www.phonely.ai/)
- **Omnichannel Platform**: Extends AI agents to phone, live chat, SMS, and API – delivering consistent experiences across channels.
- **Analytics & Optimization**: Call recording, transcription, AI‑powered insights, and performance dashboards to continuously improve conversations.
- **Custom Workflows**: Configurable conversation flows, scripts, tone, routing logic, and escalation paths. Integrates with CRMs, scheduling software, and other business tools.
- **Compliance & Security**: SOC 2, HIPAA, GDPR, CCPA, PCI compliant – built for regulated, high‑stakes conversations.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: Raised **$16.5 M** in total funding (Series A of $16 M closed in 2026). [cbinsights.com](https://www.cbinsights.com/company/phonely)
- **Notable Investors**: Y Combinator, Base10 Partners, Etech, EngageCX, TSA Telco Group (over 10 investors total).
- **Growth Signals**:
  - **10,000+** businesses using the platform
  - **100,000+** calls per day processed
  - **70%** reduction in operational costs reported by customers
  - **70%** of businesses set up in less than 5 minutes
  - Trusted by Fortune 500 companies and backed by leading accelerator Y Combinator.

## Competitive Advantages
- **Lifelike AI**: Voice agents built by PhD researchers with natural turn‑taking, emotion handling, and voice cloning that sounds human.
- **Omnichannel Unity**: One platform for phone, chat, SMS, and API – not just voice.
- **Enterprise‑Grade Compliance**: Supports HIPAA, SOC 2, GDPR, CCPA, and PCI out of the box – critical for healthcare, legal, and finance.
- **Rapid Deployment**: 70% of businesses go live in under 5 minutes; enterprise gets dedicated setup teams.
- **Deep Integrations**: Pre‑built connectors to CRMs, scheduling tools, and payment systems – zero human intervention possible.

## Strategic Focus
- **Scale AI‑First Customer Communication**: Expand the platform’s capability to handle millions of calls while maintaining quality and compliance.
- **Vertical Expansion**: Deepen workflows for high‑regulation industries (healthcare, legal, insurance).
- **Community & Partner Ecosystem**: Host webinars, roundtables, and a Slack community to share playbooks and foster customer success.
- **Continuous Optimization**: Use analytics and machine learning to make every agent smarter and every call more effective.

## Why Work Here
- **Culture**: Values include *customer obsession*, *intensity* (fast shipping and iteration), *attention to detail*, and *trust* (building for regulated environments).
- **Team**: Composed of AI researchers, engineers, operators, and customer‑obsessed builders – described as “people who know voice AI is hard.”
- **Impact**: Work on a platform that handles 100K+ daily calls for 10K+ businesses, from small clinics to Fortune 500 enterprises.
- **Growth**: Join an early‑stage (Series A) company backed by Y Combinator, with significant runway and customer traction.
- **Work Model**: Not explicitly stated as remote or hybrid; HQ in San Jose, CA. Careers page lists open positions.
- **Perks**: Opportunity to shape the future of voice AI, work with PhD researchers, and build at the intersection of AI and real‑world customer communication.

## Sources
1. [Phonely AI – Product & Company Overview](https://www.phonely.ai/)
2. [Phonely About Page – Mission & Team](https://www.phonely.ai/about)
3. [Phonely Careers Page](https://www.phonely.ai/careers)
4. [CB Insights – Funding, Investors, HQ Details](https://www.cbinsights.com/company/phonely)

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