---
title: 'GTM Recruiter at Serval'
canonical: 'https://feeny.ai/job/gtm-recruiter-serval-san-francisco-wx6aeb6bz27x'
type: 'job'
last_seen: '2026-09-11'
---

# GTM Recruiter at Serval

- **Company:** Serval
- **Location:** San Francisco, CA
- **Compensation:** $125k–$200k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2025-10-21
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.ashbyhq.com/Serval/91274bc2-d730-40b3-b52b-32ccfe602416/application

**Skills:** SaaS GTM motions, Recruiting metrics, Outbound sourcing, Employer branding, Series A-B startup recruiting experience, GTM compensation structures

> Build and own the recruiting strategy for Go-to-Market teams including Sales, Marketing, and Customer Success. Design high-impact hiring initiatives to scale the company from 20 to 70+ people while maintaining an exceptional talent bar through data-driven sourcing and employer branding.

## Job description

## Who We Are

[Serval](http://serval.com) is an AI-native automation platform transforming how enterprises operate. We build intelligent agents that understand real-world workflows and execute them end-to-end — replacing manual processes and rigid legacy systems with adaptive, learning software. Founded in early 2024, Serval is already trusted by companies like Fox, Notion, Perplexity, Vercel, and Brex to automate high-volume, high-friction operational work across their organizations.

At the core of Serval is an agentic AI platform that turns natural language into production-grade workflows. Our agents don’t just respond to requests — they reason, take action across systems, and continuously improve with usage. What began with operational use cases has quickly evolved into a horizontal AI automation layer used across IT, HR, Finance, Security, Legal, and Engineering.

Our mission is to eliminate repetitive, manual work across the enterprise and give teams leverage through intelligent automation. Long term, we’re building the universal AI operations layer — a system of agents that sits across business functions and runs the workflows that keep modern companies moving.

We’re backed by leading investors including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, Elad Gil, and others.

## Role Overview

As a GTM Recruiter at Serval, you’ll build and own the recruiting strategy for our go-to-market teams — including Sales, Marketing, and Operations. You’ll design and execute high-impact hiring initiatives that help Serval scale from ~70 to 200+ people while maintaining an exceptional talent bar. You’ll partner closely with the founders, GTM leadership, and hiring managers to define profiles, drive outbound sourcing, and create a world-class candidate experience. This role is ideal for someone who’s built GTM teams in fast-paced SaaS environments and thrives at the intersection of recruiting, storytelling, and strategy.

## What You’ll Do

- Design & Execute GTM Hiring Strategy: Build creative sourcing plans and run full-cycle recruiting across AE, Marketing, GTM leadership and business roles.
- Partner with Leadership: Collaborate with founders and function heads to forecast headcount, define ideal candidate profiles, and prioritize hiring needs.
- Own the Candidate Experience: Deliver an exceptional experience from first touch to offer acceptance — especially for senior and high-impact roles.
- Develop Scalable Recruiting Systems: Build the processes, tools, and data tracking that make GTM hiring predictable and repeatable.
- Drive Outbound Sourcing: Build top-of-funnel pipelines through outreach, referrals, events, and competitor mapping.
- Influence Employer Brand: Partner with Marketing and Product teams to craft authentic messaging that attracts high-caliber GTM talent.
- Track and Report Metrics: Analyze pipeline velocity, conversion rates, and time-to-hire to improve efficiency and hiring quality.
- Collaborate Cross-Functionally: Align with Engineering, Product, and Recruiting peers to ensure consistent bar-raising across the company.

## What You’ll Need

- 4+years of recruiting experience, with at least 3+ years focused on hiring GTM roles at a fast-paced SaaS or technology company.
- Demonstrated success building Sales and Marketing teams in high-growth, outbound-driven environments.
- Strong understanding of SaaS GTM motions (SMB, mid-market, enterprise) and sales org structures.
- Proven ability to source and close top-performing sellers and leaders in competitive markets.
- Data-driven mindset: adept at using recruiting metrics to inform prioritization and process improvements.
- Excellent communication and storytelling skills, with the ability to convey Serval’s mission and value proposition to candidates.
- High agency and adaptability: comfortable operating autonomously in a fast-moving, early-stage environment.
- Based in or willing to work from our San Francisco HQ, 5 days/week.

## Nice to Have

- Experience as an early recruiter at a Series A–B startup.
- Familiarity with GTM compensation structures and competitive landscape.
- Strong network of sales and marketing professionals in the Bay Area.

## What We Offer

- Impact: Be a key player in shaping the success of our product and company.
- Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
- Culture: Join a culture that values innovation, ownership, accountability, and fun.

## About Serval

## Core Business
- **Primary industry**: IT Service Management (ITSM), Enterprise Software, AI-powered Automation
- **Target customers**: B2B; IT, Security, HR, and Workplace teams at mid-market and enterprise organizations
- **Mission statement**: “Reimagining the employee support experience” by helping everyone get out of the help desk and back to the work they enjoy.

## Products & Services
- **Serval Platform (AI-Native ITSM)**: A unified help desk, access management, and automation platform. Includes AI agents (Help Desk Agent, Automation Agent, Insights Agent) that handle requests, provision access, answer knowledge base questions, and surface workflow suggestions. Supports natural-language workflow creation, code-based workflows with no-code UI, and flexible deployment (cloud, hybrid, self-hosted).
- **Access Governance & Provisioning**: Manages access requests for any app, resource, or role with customizable policies, approvals, just-in-time provisioning, and automatic deprovisioning via SCIM, API, or AI-generated workflows.
- **Asset Management**: Automatically reconciles data from MDM, procurement, IdP, and HRIS into a single source of truth.
- **Knowledge Base**: Built-in docs with sync from Notion, Google Drive, Confluence; AI agent surfaces answers instantly.
- **Compliance & Security**: SOC 2, HIPAA, GDPR compliant; SIEM integration; role-based access control; auditor-friendly logging.

## Market Standing
- **Valuation**: $1 billion (post-money, as of Series B in December 2025)
- **Total Funding**: $127 million
  - Seed (Oct 2025): $5M
  - Series A (Nov 2025): $47M led by Redpoint
  - Series B (Dec 2025): $75M led by Sequoia Capital
- **Notable Investors/Partners**: Sequoia Capital, Redpoint, and other top-tier investors.
- **Growth Signals**: Headcount grew 494.7% year-over-year (from ~10 to 58 employees); 43 active job postings; expanding into UK, Malaysia, Switzerland; high-profile talent from ServiceNow, Verkada, Rippling, Scale AI.

## Competitive Advantages
- **AI-native architecture**: Entire platform built around AI agents, not bolted-on AI. Workflows created via natural language.
- **Code-based workflows with no-code simplicity**: Workflows stored as code (Git-friendly) but editable in a UI – appeals to both engineers and non-technical teams.
- **Flexible deployment**: Cloud, hybrid, or fully self-hosted – rare for modern SaaS, attractive to regulated enterprises.
- **Compliance out of the box**: SOC 2, HIPAA, GDPR, SIEM integration – reduces friction for enterprise sales.
- **Two-way sync with existing ticketing systems**: Low migration barrier; can integrate with current tools.

## Strategic Focus
- **Product expansion**: Continuing to build out AI agent capabilities, access governance, and workflow automation.
- **Go-to-market**: Scaling sales and customer success teams (mid-market and enterprise); building brand as the “AI platform for employee support.”
- **Global reach**: Opening presence in Europe and Asia to serve multinational clients.
- **Hiring aggressively**: 43 open roles across engineering, sales, marketing, design, and customer success.

## Why Work Here
- **Culture**: Described as “elite team of builders and sellers” with a focus on stunning colleagues; “Work hard. Celebrate often.”
- **Remote/hybrid/office**: Headquarters in San Francisco; roles likely hybrid or on-site (many postings indicate location). Some remote-friendly roles may exist.
- **Notable perks**: Working on a generational company; fast-growing startup with strong funding; opportunity to define the AI-native ITSM category.
- **Engineering culture**: Emphasis on code-based workflows, Git integration, and AI agent development. Strong technical team with alumni from top companies (ServiceNow, Verkada, Rippling, Scale AI).
- **Growth trajectory**: 494.7% headcount growth YoY, $1B valuation, recent Series B – high momentum and opportunity for impact.

## Sources
1. [serval.com](https://www.serval.com/)
2. [serval.com/careers](https://www.serval.com/careers)
3. [linkedin.com/company/getserval](https://www.linkedin.com/company/getserval)
4. [cbinsights.com/company/serval](https://www.cbinsights.com/company/serval)
5. [serval.com/serval-news/serval---operating-principles](https://www.serval.com/serval-news/serval---operating-principles)

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