---
title: 'GTM Strategy and Operations Manager at Mitek Systems'
canonical: 'https://feeny.ai/job/gtm-strategy-and-operations-manager-mitek-systems-united-states-fwn1cmvqn71p'
type: 'job'
last_seen: '2026-10-14'
---

# GTM Strategy and Operations Manager at Mitek Systems

- **Company:** Mitek Systems
- **Location:** United States
- **Compensation:** $130k–$150k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-29
- **Last confirmed live:** 2026-10-14
- **Apply:** https://jobs.lever.co/miteksystems-2/158d6add-b1b5-4de6-aaa4-5975e241766d

## Job description

We are seeking a highly analytical, technically proficient GTM Strategy and Operations Manager to own the data, AI workflows, systems and operating processes that govern pipeline from opportunity creation through close, customer handoff and renewal. This is a hands-on builder role at the intersection of GTM Operations, analytics and GTM Engineering. The successful candidate will establish trusted pipeline and forecast reporting, turn commercial data into decisions, and build governed AI-enabled workflows that improve forecast accuracy, deal execution, retention visibility and leadership insight.

What You Will Do (Essential Responsibilities):

Analytics, Data and Decision Infrastructure:

- Own the analytical foundation for pipeline through renewal, including the commercial data model, metric definitions, source-of-truth logic, transformations and dashboard architecture.
- Build reliable reporting for pipeline coverage, stage conversion, win rate, deal size, sales cycle, slippage, forecast accuracy, retention, renewal risk and partner contribution.
- Create analytical views across region, segment, product, source, owner, partner, opportunity type and cohort, using trend and root-cause analysis to explain performance drivers.
- Establish data-quality monitoring, reconciliation and reporting QA across Salesforce, Clari and related sources so leaders can trust outputs and understand metric lineage.
- Deliver decision-ready pipeline, forecast and renewal narratives that distinguish signal from noise and recommend specific management actions.

AI, Automation and GTM Engineering:

- Design, build and operate production-ready AI workflows for opportunity hygiene, deal-risk detection, forecast commentary, meeting intelligence, next-step quality, renewal preparation, churn and expansion signals, and management reporting.
- Connect AI capabilities to Salesforce, Clari, Clari Copilot and structured commercial data using low-code tools, integrations, APIs and agent-based platforms.
- Define prompts, structured outputs, evaluation criteria, exception handling, human-in-the-loop controls and monitoring for accuracy, adoption and business impact.
- Apply appropriate governance for data security, permissions, transparency and responsible use while continuously testing and improving workflow performance.
- Identify high-value automation opportunities, quantify expected benefit and measure realised gains in forecast accuracy, seller capacity, cycle time and retention visibility.

Opportunity, Pipeline and Forecasting Ownership:

- Own the Salesforce opportunity lifecycle from creation through qualification, progression and close, including stages, entry and exit criteria, required fields, validation and hygiene standards.
- Own the forecasting operating model, including cadence, hierarchy, categories, inspection views, submissions, governance and forecast-accuracy measurement.
- Administer and optimise Clari and its Salesforce integration, ensuring access, roll-ups, workflows and data are accurate, usable and trusted.
- Use Clari and Clari Copilot insights to surface movement, slippage, risk, upside, stakeholder coverage and coaching opportunities for leaders and sellers.
- Partner with Sales leadership to improve pipeline discipline and execution through clear process, enablement, inspection and data-led intervention.

Close, Renewal and Partner Operations:

- Own closed-won handoff into implementation and Customer Success, including required context, ownership, service levels, milestone capture and exception management.
- Design and maintain renewal processes covering record creation, ownership, timelines, stages, risk, forecast categories, escalation, retention outcomes and expansion signals.
- Own scalable processes for partner-sourced and partner-influenced opportunities, including registration, approval, attribution, handoffs and performance reporting.
- Ensure closed-lost, churn and contraction reasons are consistently captured and converted into actionable insight.

Cross-Functional Leadership and Governance:

- Serve as the operational and analytical partner to Sales, Customer Success, Partnerships, Finance, GTM Systems and executive leadership for pipeline-to-renewal performance.
- Lead requirements gathering, process design, solution configuration, testing, release management, documentation, enablement and adoption measurement.
- Drive alignment on commercial definitions, forecast policy, data standards and prioritisation, balancing near-term needs with scalable architecture.

What You'll Need (Required Knowledge, Skills & Abilities):

- 4+ years of experience in GTM Operations, Revenue Operations, Sales Operations, Customer Operations, GTM Engineering, Revenue Systems or an equivalent technical GTM role in a B2B technology or SaaS environment.
- Advanced analytical ability, including experience designing data models, metric definitions, dashboard architecture and scalable reporting infrastructure for operational and executive decision-making.
- Strong Salesforce proficiency across opportunity data modelling, process design, automation, reports, dashboards, permissions and data-quality governance.
- Hands-on experience with forecasting processes and platforms, preferably Clari, including configuration, inspection, reporting and forecast-accuracy analysis.
- Demonstrated success building and operationalising AI-enabled workflows using low-code tools, integrations, APIs or agent-based platforms.
- Working knowledge of AI workflow design, including prompt design, structured outputs, testing and evaluation, monitoring, exception handling and human oversight.
- Experience designing opportunity, close, customer handoff, renewal and recurring-revenue reporting processes.
- Ability to combine quantitative analysis with commercial judgement, communicate clear recommendations and influence senior cross-functional leaders.
- Strong requirements-gathering, process-mapping, solution design, testing, documentation and change-management skills.

What Would Be Nice (Preferred Experience):

- Experience with Clari Copilot, conversation intelligence or AI-assisted deal inspection.
- Experience with SQL, BI tools, data transformation, reverse ETL or warehouse-based reporting.
- Experience building GTM applications, internal tools or agents in a GTM Engineer capacity.
- Exposure to Salesloft, Lusha, Clay, Nooks, Qualified or LinkedIn Sales Navigator, plus experience supporting enterprise or multi-product recurring-revenue motions.

## About Mitek Systems

## Company Overview
- **One-liner**: Mitek Systems is a global leader in digital identity verification and fraud prevention, providing enterprise-grade solutions that use AI, biometrics, and image capture to protect digital transactions.
- **Entity Type**: Public (NASDAQ: MITK)
- **Headquarters**: San Diego, California, United States
- **Founded**: 1986 (company timeline states 1986, but some sources also cite 1985 [linkedin.com](https://linkedin.com/company/miteksystems))
- **Founders**: Not publicly available

## Core Business
- **Primary Industry**: Digital Identity Verification, Fraud Prevention, Cybersecurity, Financial Technology
- **Target Customers**: B2B – Enterprise businesses in highly regulated industries, including major banks, fintechs, telecoms, insurance companies, and marketplaces [investors.miteksystems.com](https://investors.miteksystems.com/)
- **Mission**: “To protect what’s real” across digital interactions [miteksystems.com](https://www.miteksystems.com/about)

## Products & Services
- **Mobile Deposit®**: The first app to allow consumers to deposit checks via smartphone, processing over 8.8 billion checks analyzed to date [miteksystems.com](https://www.miteksystems.com/about).
- **Check Fraud Defender™**: An AI-driven fraud detection platform using consortium data to identify altered and fraudulent checks across channels [miteksystems.com](https://www.miteksystems.com/about).
- **IDLive® Face**: A passive liveness detection and face biometric solution; achieved top marks in U.S. DHS testing [miteksystems.com](https://www.miteksystems.com/about).
- **Mitek Verified Identity Platform (MiVIP)**: A unified identity orchestration platform for end-to-end KYC, identity verification, and fraud prevention [miteksystems.com](https://www.miteksystems.com/about).
- **Identity Verification & Biometrics**: Document verification, selfie matching, voice biometrics, and deepfake/injection attack detection [miteksystems.com](https://www.miteksystems.com/about).

## Market Standing
- **Valuation/Market Cap**: ~$401 million (as of data referenced) [linkedin.com](https://linkedin.com/company/miteksystems)
- **Key Metric (Revenue)**: $179.7M annual revenue; FY2026 Q3 (ended June 30, 2026) revenue of $54,038,000 [linkedin.com](https://linkedin.com/company/miteksystems)
- **Notable Customers/Partners**: 7,000+ organizations worldwide, including major banks and financial institutions [miteksystems.com](https://www.miteksystems.com/about)
- **Growth Signals**: 4.4% YoY headcount growth (409 employees); awarded by Datos Insights for Check Fraud Defender; new COO Garrett Gafke appointed in 2025; positive net income of $8.4M in Q3 FY2026 [linkedin.com](https://linkedin.com/company/miteksystems) | [miteksystems.com](https://www.miteksystems.com/about)

## Competitive Advantages
- **First-mover & History**: Pioneered mobile check deposit in 2008 and has over 40 years of innovation in image analytics and OCR for financial institutions [miteksystems.com](https://www.miteksystems.com/about).
- **Enterprise Trust**: Trusted by over 7,000 businesses, heavily concentrated in high-stakes, regulated verticals where trust is critical [investors.miteksystems.com](https://investors.miteksystems.com/).
- **Proprietary AI & Biometrics**: Strong IP in passive liveness detection, deepfake prevention, and consortium-based fraud detection (e.g., Check Fraud Defender) [miteksystems.com](https://www.miteksystems.com/about).
- **Compliance**: SOC 2 and ISO 27001 certified, critical for enterprise adoption [miteksystems.com](https://www.miteksystems.com/about).

## Strategic Focus
- **Deepfake & AI Fraud Defense**: Actively hiring for roles focused on deepfake and injection attack detection, indicating a strategic priority to stay ahead of evolving threats [jobs.lever.co](https://jobs.lever.co/miteksystems-2).
- **Platform Consolidation**: Continuing to unify identity and fraud capabilities through the MiVIP platform, following acquisitions like HooYu and ID R&D [miteksystems.com](https://www.miteksystems.com/about).
- **Expanding Across Verticals**: Leveraging technology from financial services into telecom, healthcare, and other regulated markets [investors.miteksystems.com](https://investors.miteksystems.com/).

## Why Work Here
- **Culture**: A “Virtual 1st Company” offering flexibility in how and where work is done. Emphasis on trust, transparency, and global collaboration [miteksystems.com](https://www.miteksystems.com/careers).
- **Perks**: Investment opportunities, professional training and certifications, open-door policy with leadership, and offices in global cities [miteksystems.com](https://www.miteksystems.com/careers).
- **Hiring Process**: Focuses on skill demonstration over lengthy interviews; values substance over showmanship [miteksystems.com](https://www.miteksystems.com/careers).
- **AI in Hiring**: AI tools are supported for applicants but never influence hiring decisions; transparency is encouraged [miteksystems.com](https://www.miteksystems.com/careers).
- **Workforce**: Global team of ~409 people across 30 countries (US, Spain, UK, Netherlands, France, India, etc.). Rating of 3.7/5 on LinkedIn (137 reviews) with work-life balance scored at 3.9/5 [linkedin.com](https://linkedin.com/company/miteksystems).
- **Engineering Culture**: Strong emphasis on innovation in AI, ML, and computer vision; hiring for senior roles in ML engineering, applied AI, and data engineering [jobs.lever.co](https://jobs.lever.co/miteksystems-2) | [linkedin.com](https://linkedin.com/company/miteksystems).

## Sources
1. [miteksystems.com](https://www.miteksystems.com/careers) - Careers page
2. [miteksystems.com](https://www.miteksystems.com/about) - About page
3. [investors.miteksystems.com](https://investors.miteksystems.com/) - Investor Relations page
4. [linkedin.com](https://linkedin.com/company/miteksystems) - LinkedIn company page
5. [jobs.lever.co](https://jobs.lever.co/miteksystems-2) - Active job listings on Lever

## Other roles at Mitek Systems

- [Senior Sales Manager - New Business](https://feeny.ai/job/senior-sales-manager-new-business-mitek-systems-united-kingdom-b33k5xrbn5gs) — United Kingdom
- [Sales Development Representative (US Remote)](https://feeny.ai/job/sales-development-representative-us-remote-mitek-systems-united-states-ve9k81v2rfj6) — United States
- [GTM Engineer](https://feeny.ai/job/gtm-engineer-mitek-systems-united-states-98a9vxf89q7s) — United States
- [Sr. Application Security Engineer](https://feeny.ai/job/sr-application-security-engineer-mitek-systems-united-states-g8xv8scr725j) — United States