---
title: 'Guest Service Specialist (Part-Time) at Museum of Science'
canonical: 'https://feeny.ai/job/guest-service-specialist-part-time-museum-of-science-boston-hnv1d58w8bs7'
type: 'job'
last_seen: '2026-10-17'
---

# Guest Service Specialist (Part-Time) at Museum of Science

- **Company:** Museum of Science
- **Location:** Boston, MA
- **Compensation:** $18–$19/hr
- **Posted:** 2026-09-24
- **Last confirmed live:** 2026-10-17
- **Apply:** https://job-boards.greenhouse.io/themuseumofscience/jobs/5433910008

## Job description

Museum of Science, Boston

[www.mos.org](http://www.mos.org/)

Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective.

## Who We Are

As science and technology increasingly shape our lives, the Museum of Science strives to equip and inspire everyone to use science for the global good while keeping up with the pace of change. Among the world’s largest science centers and New England’s most attended cultural institution, we engage nearly five million people a year – at Science Park and in museums around the world, in classrooms, and online.

The Museum’s singular location connecting Boston and Cambridge puts us at the junction of some of the world’s most influential academic institutions and industries, local and state government, schools, and the public. Trusted by each sector, we are ideally positioned to convene, inspire, and create meaningful experiences for all. Come join us on our mission to inspire a lifelong love of science in everyone and living our vision for a world where science belongs to each of us for the good of all of us.

## What You’ll Accomplish

- Deliver Exceptional Guest Service: Utilize in-depth knowledge of Museum offerings across channels to provide prompt, accurate service and information by phone, email, and chat. Act as a positive representative of the Museum, ensuring each guest has an outstanding experience.
- Utilize CRM & POS Systems: Maintain a working knowledge of the Museum’s customer relationship management and point of sale systems and contact center software to accurately and efficiently perform transactions and record keeping.
- Museum-Wide Connection: Liaise across departments to complete tasks that ensure smooth guest check-ins, program fulfillment, and departmental support, including membership fulfillment and report processing.
- Support Revenue and Safety Protocols: Handle transactions with accuracy, enforce policies to protect the Museum and guest experiences, and assist with the Museum's lost and found program, maintaining the security and integrity of sensitive items.

The work hours for this position will be Wednesday-Friday

## What We’re Looking For (Competencies)

- Accountability and Follow-Through: Completes detailed tasks thoroughly and correctly and handles all necessary tasks in a timely fashion to ensure an exceptional guest experience.
- Calm under pressure: Maintains stable performance when under the pressure of heavy call and email volume.
- Communication: Speaks and writes clearly and articulately with executive presence. Maintains this standard in all forms of written communication, including email. Maintains a high level of communication with management and other Science Central staff throughout the day.
- Technical chops: Experience with learning specialized software for sales, etc., and with the Microsoft Office suite.
- Professional Integrity (Handling Sensitive Items/Information): Ability to handle sensitive guest information and valuable lost and found items in an honest, respectful, and ethical manner. To engender a climate of trust and fairness in all dealings with colleagues and the public within and outside the institution.

## How We Work-Our Values

Mission-Focused: We inspire a lifelong love of science in everyone.

Audience-Driven: Everything we do begins with the people we serve.

Innovative: We are curious, take smart risks, share responsibility, and own outcomes.

Generous: We offer time and energy towards common goals.

Salary Range $18—$19.36 USD

The Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

## About Museum of Science

## Company Overview
- **One-liner**: A science museum and educational institution dedicated to inspiring a lifelong love of science in everyone.
- **Entity Type**: Non‑profit (Museum)
- **Headquarters**: Boston, Massachusetts, USA (Science Park, connecting Boston and Cambridge)
- **Founded**: 1830 (as the Boston Society of Natural History; current museum opened in 1951)
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Science education, cultural institution, museum operations
- **Target customers**: B2C (families, students, general public), B2B (schools, corporate partners, government), and online audiences
- **Mission**: “To inspire a lifelong love of science in everyone.” The Museum believes in a world where science belongs to each of us for the good of all of us.

## Products & Services
- **Exhibits & Galleries**: Permanent and rotating hands‑on science exhibits covering physics, biology, engineering, and more.
- **Live Animal Care Center**: An AZA‑accredited zoo housing over 150 species; animal ambassadors are used in programs and exhibits.
- **Education & STEM Programs**: Curriculum‑based programs for schools, community outreach, and at‑home learning resources.
- **IMAX & Planetarium**: Large‑format films and digital planetarium shows.
- **Digital Content**: Online resources, virtual programs, and science content for remote audiences.

## Market Standing
- **Valuation / Market Cap**: Not disclosed (non‑profit)
- **Key Metric**: Engages nearly **5 million people per year** – at Science Park, in museums worldwide, in classrooms, and online. It is **New England’s most attended cultural institution**.
- **Notable Investors / Partners**: Not publicly listed; the Museum is governed by a board of trustees and relies on donations, grants, and earned revenue. Accredited by the Association of Zoos and Aquariums (AZA).
- **Growth Signals**: Continues to expand its digital and community‑based programs; actively hiring across multiple departments (education, technology, animal care, customer service, facilities, etc.).

## Competitive Advantages
- **Location & Convening Power**: Situated at the junction of Boston and Cambridge, near world‑class academic and industry institutions, allowing it to serve as a trusted convener.
- **AZA‑Accredited Zoo**: One of the few science museums with a live animal collection, adding a unique educational dimension.
- **Scale & Reach**: Among the largest science centers globally, with a broad audience spanning local visitors, schools, and online learners.
- **Brand Trust**: Long‑standing reputation (founded 1830) as a reliable public resource for science education.

## Strategic Focus
- **Transforming the nation’s relationship with science and technology**: The Museum aims to equip and inspire everyone to use science for the global good.
- **Equity & Inclusion**: Committed to being “everyone’s Museum” – pursuing equity, celebrating diversity, and fostering an inclusive environment.
- **Innovation in Programming**: Continuously developing new exhibits, digital offerings, and community partnerships to stay relevant and accessible.

## Why Work Here
- **Culture & Values**: Emphasizes **service, learning, connection, boldness, and equity**. Staff are encouraged to be curious, collaborative, and experimental.
- **Benefits**:
  - **Health**: Medical (5 plans via Harvard Pilgrim), Dental (2 plans via Delta Dental), Vision (EyeMed)
  - **Retirement**: 403(b) and 401(a) (after 1 year)
  - **Paid Time‑Off**: Vacation, sick days, holiday days
  - **Commuter**: Free parking in Museum garage, T accessibility, BlueBike discount
  - **Development**: Professional development funds, tuition assistance
  - **Perks**: Free admission to the Museum and reciprocal institutions, discounts at café and store, free Duck Tour
- **Work Environment**: On‑site role; the Museum is a large, dynamic workplace with teams in education, animal care, exhibit fabrication, technology, finance, marketing, and more. No explicit remote/hybrid policy mentioned, but many roles require on‑site presence.
- **Diversity & Inclusion**: Strong EEO/AA commitment; “fully committed to Equal Employment Opportunity” and prohibits discrimination on multiple protected statuses.

## Sources
1. [mos.org – Careers Overview](https://www.mos.org/careers)
2. [mos.org – Job Opportunities](https://www.mos.org/careers/jobs)
3. [mos.org – About Us](https://www.mos.org/about)
4. [mos.org – Benefits](https://www.mos.org/careers/benefits)
5. [mos.org – Home Page](https://www.mos.org/)

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- [Full Stack Developer](https://feeny.ai/job/full-stack-developer-museum-of-science-boston-hy73dyg217yw) — Boston, MA
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